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Inventory and food cost software review

Craftable

Back office platform for restaurants and hotels with ordering, inventory counts, recipe costing, AP automation and supplier payments. Price by quote only; the Terms of Service set a one-year term that renews each year unless you give 30 days' written notice.

By CraftableParent company: FNBTech, Inc.

RTC SCORE

5.6

#10 of 11 with enough data

Our verdict

A complete back office for groups that want ordering, inventory, recipes and AP in one place. Expect a quote, a one-year commitment that renews each year, and add-ons for invoice scanning and the POS link.

What we like

  • Ordering, inventory counts, recipe costing, AP automation and supplier payments in one platform.
  • Integrates with many POS systems, including Toast, Square, Clover, Lightspeed, SpotOn and TouchBistro, and with QuickBooks, Sage Intacct, NetSuite and R365.
  • Published per-payment fees for paying suppliers: $0.49 by ACH, $0.99 by eCheck and $1.49 by paper check.
  • Price increases are capped at 5% a year after the initial term.

What to watch

  • No published price: you only get one through a demo and a quote.
  • One-year term that renews each year; if you leave early, all fees become due at once.
  • Electronic invoice reading and the POS integration depend on add-ons or higher accounts.
  • Shift4 POS is not in its POS list, and open bottles are counted with an on-screen slider, not a scale.
  • You lose access to download your data when the agreement ends.

How the score breaks down

RTC Score5.6out of 10

Methodology v1.0.0

Data completeness68%

We could verify 68% of the scoring data

Strongest points
Inventory counts, Recipe costing, POS integrations
Weakest point
Published pricing

Score by criterion

  • 12-month software cost (reference restaurant)Weight 24%No data
  • POS integrationsWeight 8%Strongest8.6 out of 10
  • Inventory countsWeight 7%Strongest10.0 out of 10
  • Recipe costingWeight 7%Strongest10.0 out of 10
  • Actual vs. theoretical food costWeight 7%4.0 out of 10
  • Supplier invoice captureWeight 7%4.0 out of 10
  • Published pricingWeight 6%Weakest0.0 out of 10
  • Initial termWeight 6%6.0 out of 10
  • Sells to a single locationWeight 4%No data
  • Live support channelsWeight 4%6.0 out of 10
  • Purchase orders to suppliersWeight 3%10.0 out of 10
  • Works with more than one POSWeight 3%10.0 out of 10
  • Accounting integrationsWeight 3%10.0 out of 10
  • Leaving earlyWeight 3%2.5 out of 10
  • Notice to avoid renewalWeight 3%10.0 out of 10
  • Paying suppliers (AP)Weight 2%No data
  • Setup help includedWeight 2%No data
  • Bar inventory by weight or pourWeight 1%0.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly price (full food cost)Quote onlySource: Craftable (opens in a new tab)Craftable publishes no prices; its site sends you to book a demo, and craftable.com/pricing does not exist (404).
Charged perNot publishedSource: Craftable (opens in a new tab)Fees are set in the Order Form; Craftable does not publish whether it charges per location, user or account.
Billing optionsNot publishedSource: Craftable (opens in a new tab)Billing frequency is set in the Order Form and not published.
Invoice-only planUnconfirmedSource: Craftable (opens in a new tab)We looked on its home, AP automation and help pages; Craftable does not say whether it sells AP automation without inventory, or at what price.
Published pricingQuote onlySource: Craftable (opens in a new tab)Every page leads to booking a demo; no plan or price is published.
Setup or onboarding feeUnconfirmedSource: Craftable Learning Center (opens in a new tab)Its getting-started guide mentions an Implementation Coordinator who imports your inventory, but Craftable does not say whether setup costs extra.
POS connection feeUnconfirmedSource: Craftable (opens in a new tab)We looked on its integrations page and help center; Craftable does not publish a POS connection fee. Its Spanish guide says POS integration may depend on having a Premium or Pro account.
Other chargesSupplier payments through Craftable: $0.49 per ACH payment, $0.99 per eCheck and $1.49 per paper check. Fees may rise 5% a year after the initial term. Pre-approved out-of-pocket expenses are reimbursed by you.Source: Craftable Learning Center (opens in a new tab)
What it does
Data pointValue
Main jobInventory, recipes and invoicesSource: Craftable (opens in a new tab)
Inventory countsIncludedSource: Craftable (opens in a new tab)
Recipe costingIncludedSource: Craftable (opens in a new tab)
Actual vs. theoretical food costOn a higher plan or add-onSource: Craftable Learning Center (opens in a new tab)Craftable tracks theoretical COGS against actuals, which needs your POS sales; its Spanish guide says POS integration may require a Premium or Pro account.
Supplier invoice captureOn a higher plan or add-onSource: Craftable Learning Center (opens in a new tab)Electronic invoicing (photo upload or supplier EDI feed, read automatically) needs a subscription add-on; without it, invoices are entered by hand.
Paying suppliers (AP)UnconfirmedSource: Craftable (opens in a new tab)Craftable Pay pays suppliers by virtual card, ACH, eCheck or paper check, with published per-payment fees, but Craftable does not say which plans include it.
Purchase orders to suppliersIncludedSource: Craftable (opens in a new tab)
Bar inventory by weight or pourNoSource: Craftable Learning Center (opens in a new tab)Open bottles are counted with an on-screen bottle slider (an estimate of the level), not by weighing them or by measured pours; we looked through its help center for weighing and scales and found no bottle scale.
POS and accounting
Data pointValue
Works withSeveral POS systemsSource: Craftable (opens in a new tab)
POS integrationsToast, Square, Clover, Lightspeed, SpotOn, Heartland (Genius), TouchBistro, PAR, OthersSource: Craftable (opens in a new tab)Heartland appears as "Heartland Restaurant" and PAR as "ParTech" in its POS list; Shift4 POS is not listed. Others include Oracle MICROS, NCR Aloha, Revel and Upserve.
Accounting integrationsQuickBooks Online, Sage Intacct, NetSuite, Restaurant365, OthersSource: Craftable (opens in a new tab)Others: QuickBooks Desktop, Acumatica, Microsoft Dynamics GP, M3 and more. QuickBooks Online, Sage Intacct, NetSuite and R365 each have setup guides in its help center.
Size and users
Data pointValue
Minimum locationsUnconfirmedSource: Craftable (opens in a new tab)Craftable publishes no minimum number of locations to buy the product. Its referral program requires the referred customer to enroll at least three locations, but that rule is for referrals, not for buying Craftable.
Users on the planUnconfirmedSource: Craftable (opens in a new tab)We looked on its website, help center and Terms of Service; Craftable does not publish how many users a plan includes.
Contract and exit
Data pointValue
Initial term12 monthsSource: Craftable (opens in a new tab)One year from the date of the Order Form (Terms of Service, section 12.1).
Automatic renewal12 monthsSource: Craftable (opens in a new tab)
Notice to avoid renewal30 daysSource: Craftable (opens in a new tab)
Leaving earlyFees left in the termSource: Craftable (opens in a new tab)
Early termination clauseThe Terms of Service have no early termination for convenience. If the agreement ends for any reason other than Craftable's uncured material breach, all fees become immediately due and payable (section 12.3).Source: Craftable (opens in a new tab)
Right to raise pricesFees may rise 5% a year after the initial term, and renewal rates cannot rise more than 5% per renewal term, apart from changes in your subscription (sections 6.1 and 12.1).Source: Craftable (opens in a new tab)
Your data when you leaveLimited or lost access after you leaveSource: Craftable (opens in a new tab)Access ends when the agreement ends, so download what you need before then.
Setup and support
Data pointValue
Setup help includedUnconfirmedSource: Craftable Learning Center (opens in a new tab)Craftable assigns an Implementation Coordinator who imports your inventory and offers training, but does not say whether that costs extra.
Live support channelsChat, Email or ticketsSource: Craftable (opens in a new tab)In-app chat and support tickets; no support phone number is published.
Live support hours a weekUnconfirmedSource: Craftable (opens in a new tab)We looked on its customer care page and help center; Craftable does not publish support hours.
Language
Data pointValue
App or dashboard in SpanishUnconfirmedSource: Craftable Learning Center (opens in a new tab)Its Spanish help articles explain the apps, but none says the app or dashboard can be set to Spanish.
Help center in SpanishYesSource: Craftable Learning Center (opens in a new tab)Part of the help center is in Spanish (Mexico): getting started, items, inventory, audits, transfers and recipes; most articles are in English.
Support in SpanishNot publishedSource: Craftable (opens in a new tab)Craftable does not say it offers support in Spanish; a chat and a Spanish help article do not prove it.
Website in Spanish for the USNoSource: Craftable (opens in a new tab)The website is in English only; only part of the help center is in Spanish.

More about Craftable

How we score