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Accounting software review

Restaurant365 Accounting

Restaurant-specific accounting inside Restaurant365's back-office suite, priced by quote on a term contract. It books each day's POS sales by category, tax, tips and payment type from dozens of POS systems, including Shift4 POS, and reports by location.

By Restaurant365

RTC SCORE

6.8

#8 of 9 with enough data

Restaurant365 also offers: Payroll and Inventory and food cost

Not enough verified data yet

We've verified 8 of 12 key facts for this accounting software. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

Accounting built around the POS for restaurant groups that want sales, invoices and banking in one restaurant system. Get the price, the setup fees and the term in writing, because the contract can't be canceled early.

What we like

  • Each day's POS sales post as one journal entry split by category, sales tax, tips and payment type.
  • Connects with dozens of POS systems, including Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed and TouchBistro.
  • Built for restaurant groups: results by location and legal entity, with bank feeds and supplier invoice automation.
  • Its own payroll posts to the books, and it also imports payroll from Paychex and ADP.

What to watch

  • No published prices: the subscription, setup and each location's POS setup fee come by quote.
  • Term contract that can't be canceled or downgraded early, renews automatically unless you give 60 days' notice, and allows increases of up to 8% a year.
  • You must export your records before the contract ends; R365 deletes them the next day.
  • Live support on weekdays only, mostly by chat; phone calls are returned within 2 business hours.

How the score breaks down

RTC Score6.8out of 10

Methodology v1.0.0

Data completeness68%

We could verify 68% of the scoring data

Strongest points
POS data that reaches the books, Bank feeds, POS systems that connect
Weakest point
Published pricing

Score by criterion

  • 12-month cost (reference restaurant)Weight 20%No data
  • POS data that reaches the booksWeight 8%Strongest10.0 out of 10
  • Bank feedsWeight 7%Strongest10.0 out of 10
  • POS systems that connectWeight 7%Strongest10.0 out of 10
  • Initial termWeight 7%No data
  • Bank reconciliationWeight 6%10.0 out of 10
  • Supplier billsWeight 6%10.0 out of 10
  • Live support channelsWeight 6%10.0 out of 10
  • Published pricingWeight 5%Weakest0.0 out of 10
  • Access for your accountantWeight 5%No data
  • Payroll into the booksWeight 5%10.0 out of 10
  • Early termination feeWeight 5%2.5 out of 10
  • Results by location or classWeight 4%10.0 out of 10
  • Live support hours a weekWeight 4%2.4 out of 10
  • Notice to avoid renewalWeight 3%5.0 out of 10
  • Customer invoicesWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly priceQuote onlySource: Restaurant365 (opens in a new tab)Not published; the price comes with a custom quote. The subscription agreement says some services are billed per location.
Monthly price if paid yearlyQuote onlySource: Restaurant365 (opens in a new tab)Not published. Under the subscription agreement you pay every month on the date of your original purchase.
Users includedNot publishedSource: Restaurant365 (opens in a new tab)Restaurant365 does not publish how many users a subscription includes; we looked on its pricing page and in its subscription agreement.
Each extra userQuote onlySource: Restaurant365 (opens in a new tab)Users are priced in the quote, like the rest of the subscription.
Published pricingQuote onlySource: Restaurant365 (opens in a new tab)
Free planNoSource: Restaurant365 (opens in a new tab)Every subscription is quoted; no free plan is published.
Other feesEach new location or integration carries a one-time POS setup fee plus a monthly fee. Extra setup fees apply if your documents arrive after the agreed schedule. Late payments carry a 10% a year finance charge.Source: Restaurant365 (opens in a new tab)
Books and reconciliation
Data pointValue
Bank feedsAutomatic feeds from your bankSource: Restaurant365 (opens in a new tab)
Bank reconciliationYesSource: Restaurant365 (opens in a new tab)
Supplier bills (accounts payable)IncludedSource: Restaurant365 (opens in a new tab)Listed in the Accounting package on the pricing page; invoice capture, approvals and vendor payments are part of R365's AP Automation Suite.
Customer invoices (accounts receivable)IncludedSource: Restaurant365 Docs (opens in a new tab)
Results by location or classIncludedSource: Restaurant365 Docs (opens in a new tab)Every transaction belongs to a location and a legal entity, so results come by location, location group or entity.
Access for your accountantUnconfirmedSource: Restaurant365 (opens in a new tab)Restaurant365 works with partner accounting firms, but does not say whether your outside accountant's login is free or counts as one of your users; we looked on its accounting-firms page, pricing page and subscription agreement.
Bookkeeping service from the vendorNot offeredSource: Restaurant365 (opens in a new tab)Restaurant365 refers you to partner bookkeepers and accounting firms, who bill you separately; it does not sell bookkeeping itself.
POS and payroll connections
Data pointValue
Connects with these POS systemsToast, Square, Clover, Shift4 POS, Lightspeed, SpotOn, Heartland (Genius), TouchBistro, PAR, OthersSource: Restaurant365 Docs (opens in a new tab)Restaurant365's own list shows sales and labor connections for Toast, Square, Clover, Shift4 POS, Lightspeed (K, L, R and U series), SpotOn, Heartland (Genius), TouchBistro, PAR Brink and dozens of other POS systems. A POS is set up by R365 for each location.
POS data that reaches the booksDaily sales split by category, tax, tips and paymentSource: Restaurant365 Docs (opens in a new tab)Each day's Daily Sales Summary posts a journal entry: sales by POS category, sales tax and tips as credits, and each payment type as a debit (Payment Type Accounts article). You map each line to your chart of accounts once.
How payroll reaches the booksIts own payroll and outside providersSource: Restaurant365 Docs (opens in a new tab)R365's own Payroll & HR posts payroll entries to the ledger automatically; payroll from Paychex, ADP Workforce or Big Fish comes in as an imported file.
Contract and exit
Data pointValue
Initial termQuote onlySource: Restaurant365 (opens in a new tab)Set in your order form.
Automatic renewalQuote onlySource: Restaurant365 (opens in a new tab)Renews automatically every year, or for several years if your order form says so.
Notice to avoid renewal60 daysSource: Restaurant365 (opens in a new tab)By email to renewals@restaurant365.com; otherwise the agreement renews.
Early termination feeFees left in the termSource: Restaurant365 (opens in a new tab)You can drop closed locations with 60 days' written notice and proof of the closure, if they are not a material part of the subscription; selling a location does not end its subscription.
Early termination clauseThe subscription can't be canceled or downgraded before the term ends; you owe the fees for the whole term, with no refunds. You can drop closed locations with 60 days' written notice.Source: Restaurant365 (opens in a new tab)
Right to raise pricesAfter the initial term and at each renewal, Restaurant365 can raise the price of any component or integration by up to 8% in any 12-month period.Source: Restaurant365 (opens in a new tab)
Your records when you leaveLimited or lost access after you leaveSource: Restaurant365 (opens in a new tab)Export your records before the contract ends: access stops on termination and R365 deletes the data the next day. Reports and grids can be downloaded as CSV.
Support
Data pointValue
Live supportPhone and chatSource: Restaurant365 Docs (opens in a new tab)Live chat is the main channel. By phone you leave a message and R365 calls back within 2 business hours; outside hours, chats become tickets.
Live support hours a week40Source: Restaurant365 Docs (opens in a new tab)Weekdays 9 a.m. to 5 p.m. Central; the limited weekend and holiday hours are not counted.
Language
Data pointValue
Software in SpanishPartlySource: Restaurant365 Docs (opens in a new tab)The accounting work happens in the web version, which is English only; the mobile app's buttons and help text can be switched to Spanish.
Invoices in SpanishUnconfirmedSource: Restaurant365 (opens in a new tab)We found no Spanish invoice option on its pricing and product pages.
Support in SpanishUnconfirmedSource: Restaurant365 (opens in a new tab)We found no published Spanish support on its pricing, product and support pages.
Website in Spanish for the USNoSource: Restaurant365 (opens in a new tab)The page sitemap (211 pages) has no Spanish pages, and restaurant365.com/es/ does not exist.

More about Restaurant365 Accounting

How we score