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Inventory and food cost software review

Restaurant365

Back office suite with restaurant accounting, inventory, recipe costing, AP automation and scheduling. The Operations page lists Professional at $489 a month per location billed annually, while the pricing page only offers a custom quote; the contract runs for the term on the Order Form and renews automatically.

By Restaurant365Parent company: Restaurant365, Inc.

RTC SCORE

7.4

#7 of 11 with enough data

Restaurant365 also offers: Payroll and Accounting

Our verdict

A full back office with accounting for operators who want food cost, AP and the books in one place. Budget for the annual commitment, implementation and POS setup, and get the price in writing, since the pricing page is quote only.

What we like

  • Accounting, AP automation, inventory, recipe costing and scheduling in one system, with actual vs. theoretical food cost reports.
  • The Operations page publishes a per-location price for the Professional plan ($489 a month billed annually).
  • Integrates with a long list of POS systems, including Toast, Square, Clover, Shift4 POS, Lightspeed and SpotOn.
  • Commissary, transfers between locations and purchase orders for groups with several locations.
  • Price increases are capped at 8% in any 12-month period, starting after the initial term.

What to watch

  • The pricing page only offers a custom quote, so the published $489 may not be what you are quoted; billing is annual or quarterly, not monthly.
  • You cannot cancel or downgrade during the term: the whole subscription term is owed, and it renews automatically unless you email notice 60 days before the end.
  • A paid implementation and a one-time POS setup fee per location are required, with no published amounts.
  • Your data is deleted the day after the contract ends, so you have to export it yourself before then.

How the score breaks down

RTC Score7.4out of 10

Methodology v1.0.0

Data completeness70%

We could verify 70% of the scoring data

Strongest points
POS integrations, Inventory counts, Recipe costing
Weakest point
Published pricing

Score by criterion

  • 12-month software cost (reference restaurant)Weight 24%No data
  • POS integrationsWeight 8%Strongest10.0 out of 10
  • Inventory countsWeight 7%Strongest10.0 out of 10
  • Recipe costingWeight 7%Strongest10.0 out of 10
  • Actual vs. theoretical food costWeight 7%10.0 out of 10
  • Supplier invoice captureWeight 7%10.0 out of 10
  • Published pricingWeight 6%Weakest5.0 out of 10
  • Initial termWeight 6%No data
  • Sells to a single locationWeight 4%10.0 out of 10
  • Live support channelsWeight 4%10.0 out of 10
  • Purchase orders to suppliersWeight 3%10.0 out of 10
  • Works with more than one POSWeight 3%10.0 out of 10
  • Accounting integrationsWeight 3%10.0 out of 10
  • Leaving earlyWeight 3%2.5 out of 10
  • Notice to avoid renewalWeight 3%5.0 out of 10
  • Paying suppliers (AP)Weight 2%10.0 out of 10
  • Setup help includedWeight 2%3.0 out of 10
  • Bar inventory by weight or pourWeight 1%0.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly price (full food cost)$489/moSource: Restaurant365 (opens in a new tab)Professional plan as published on the Operations page, billed annually ($539 a month if billed quarterly). The current pricing page shows no price and asks for a custom quote, so your quote may differ.
Charged perLocationSource: Restaurant365 (opens in a new tab)
Billing optionsAnnual or quarterly onlySource: Restaurant365 (opens in a new tab)Billed annually or quarterly; no monthly billing option is published.
Invoice-only planN/ASource: Restaurant365 (opens in a new tab)Restaurant365 does not publish an invoice-only plan; its pricing page groups Accounting, Inventory & Purchasing, Workforce Management and Payroll & HR into a custom quote.
Published pricingPartly publishedSource: Restaurant365 (opens in a new tab)The pricing page is quote only; the Operations page still publishes the Professional price per location.
Setup or onboarding feeNot publishedSource: Restaurant365 (opens in a new tab)A setup (implementation) fee is required, at least the Standard implementation package, but its amount is not published. If a partner does the setup, you pay the partner directly.
POS connection feeNot publishedSource: Restaurant365 (opens in a new tab)POS Connect is part of the Professional plan, but the agreement requires a one-time POS setup fee per location or integration, with no published amount.
Other chargesOne-time implementation fee and one-time POS setup fee per location (amounts not published). Workforce add-ons (Hiring & Onboarding, Payroll, HR) cost extra. Late payments carry a 10% a year finance charge. Third-party data source fees may be passed on.Source: Restaurant365 (opens in a new tab)
What it does
Data pointValue
Main jobBack office suite with accountingSource: Restaurant365 (opens in a new tab)Professional bundles restaurant accounting with Store Operations (inventory and scheduling).
Inventory countsIncludedSource: Restaurant365 (opens in a new tab)Inventory is part of R365 Store Operations, included in Professional.
Recipe costingIncludedSource: Restaurant365 (opens in a new tab)
Actual vs. theoretical food costIncludedSource: Restaurant365 (opens in a new tab)
Supplier invoice captureScanning included without a published capSource: Restaurant365 Knowledge Base (opens in a new tab)Professional lists the full AP Automation suite; Restaurant365 does not publish a monthly limit on invoices read by AP Capture AI.
Paying suppliers (AP)IncludedSource: Restaurant365 (opens in a new tab)AP is part of R365 Accounting, which Professional includes. Payment service fees, if any, are not published.
Purchase orders to suppliersIncludedSource: Restaurant365 (opens in a new tab)
Bar inventory by weight or pourNoSource: Restaurant365 Knowledge Base (opens in a new tab)Restaurant365 does not document weighing bottles or counting by pour in its own product; we looked at its inventory page and its knowledge base index. Bar inventory tools such as AccuBar, Bar-i and BinWise appear as third-party partners.
POS and accounting
Data pointValue
Works withSeveral POS systemsSource: Restaurant365 (opens in a new tab)
POS integrationsToast, Square, Clover, Shift4 POS, Lightspeed, SpotOn, Heartland (Genius), TouchBistro, PAR, OthersSource: Restaurant365 (opens in a new tab)All listed as POS partners in its Technology Partners directory. Heartland is listed as "Heartland", without naming the Genius product. Others include Oracle MICROS and Simphony, NCR Aloha, Revel, Upserve and many more.
Accounting integrationsIts own accountingSource: Restaurant365 (opens in a new tab)Restaurant365 is the general ledger itself; it does not export to another accounting system as its main workflow.
Size and users
Data pointValue
Minimum locations1Source: Restaurant365 (opens in a new tab)
Users on the planUnconfirmedSource: Restaurant365 (opens in a new tab)We looked on its Operations and pricing pages and in the agreement; Restaurant365 does not say how many users a location includes.
Contract and exit
Data pointValue
Initial termQuote onlySource: Restaurant365 (opens in a new tab)The initial term is set on your Order Form; the agreement does not publish a default.
Automatic renewalQuote onlySource: Restaurant365 (opens in a new tab)It renews automatically for one year or several years, as the Order Form says.
Notice to avoid renewal60 daysSource: Restaurant365 (opens in a new tab)The notice must go by email to renewals@restaurant365.com, or the agreement renews.
Leaving earlyFees left in the termSource: Restaurant365 (opens in a new tab)You pay the whole term on its normal schedule. Closing a location can release that location's share with 60 days' written notice and proof, if it is not a material part of the subscription; selling a location does not.
Early termination clauseYou cannot cancel or downgrade before the end of the term: you pay the full subscription term on its regular schedule (MSA v9.1, sections 5 and 6). With 60 days' written notice and proof, you can drop locations that close if they are not a material part of the subscription; selling a location does not release it.Source: Restaurant365 (opens in a new tab)
Right to raise pricesFrom the end of the initial term and at each renewal, Restaurant365 may raise the price of any component or integration, by no more than 8% in any 12-month period (MSA v9.1, section 8).Source: Restaurant365 (opens in a new tab)
Your data when you leaveLimited or lost access after you leaveSource: Restaurant365 (opens in a new tab)Export your data yourself before the end date; access ends at termination and the data is deleted the next day.
Setup and support
Data pointValue
Setup help includedPaid separatelySource: Restaurant365 (opens in a new tab)
Live support channelsChat, Phone, Email or ticketsSource: Restaurant365 Support Center (opens in a new tab)Chat through the support widget, tickets, and a phone line where you leave a message and they call you back.
Live support hours a week45Source: Restaurant365 Support Center (opens in a new tab)8 a.m. to 5 p.m. Central time, Monday to Friday; outside those hours chats become tickets.
Language
Data pointValue
App or dashboard in SpanishPartly (the app or part of the screens)Source: Restaurant365 Knowledge Base (opens in a new tab)Only the mobile app is in Spanish, and only its screens: your data is not translated. The web version is in English.
Help center in SpanishNoSource: Restaurant365 Knowledge Base (opens in a new tab)Its knowledge base is in English; we looked at the full article index and found no Spanish version.
Support in SpanishNot publishedSource: Restaurant365 Support Center (opens in a new tab)Its support page does not mention support in Spanish.
Website in Spanish for the USNoSource: Restaurant365 (opens in a new tab)The website is in English only; the mobile app page announces the app in Spanish.

More about Restaurant365

How we score