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Card processing review

Priority Commerce

Priority Commerce's merchant services for small businesses (MX Merchant, MX POS and e|tab online ordering), sold directly and through resellers. Priority publishes no rates, fees or merchant terms; it offers cash discount and surcharge programs through MX Merchant Advantage, and MX POS hardware at $0 upfront for qualified merchants.

By Priority Technology HoldingsParent company: Priority Technology Holdings, Inc. (NASDAQ: PRTH)
Not enough data to score

Not enough verified data yet

We've verified 5 of 12 key facts for this processor. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

Without published prices or merchant terms, Priority can't be compared on cost or contract. If a reseller offers it, ask for the full application and Program Guide, including term, renewal, early termination fee and how fees can change, before signing.

What we like

  • Cash discount, surcharge, convenience and service fee programs in MX Merchant Advantage.
  • MX POS hardware (a countertop station and a handheld) included at $0 upfront for qualified merchants.

What to watch

  • No published rates, fees or merchant terms: the contract length, early termination fee and price-change rules can only be read in your application.
  • It also sells through resellers and agents, so the terms you get depend on who sells it to you.
  • No published support hours.

How the score breaks down

RTC ScoreNot enough data

Methodology v0.1.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness16%

We could verify 16% of the scoring data

Strongest points
Support channels, Offers dual pricing or a surcharge program, Works without the vendor's own POS
Weakest point
Published pricing

Score by criterion

  • 12-month cost of the reference restaurantWeight 37%No data
  • Standard deposit speedWeight 11%No data
  • What leaving in month 12 costsWeight 9%No data
  • Price increases during the contractWeight 8%No data
  • Published pricingWeight 7%Weakest0.0 out of 10
  • 24/7 supportWeight 6%No data
  • Contract termWeight 4%No data
  • Support channelsWeight 4%Strongest6.0 out of 10
  • No equipment lease you can't cancelWeight 3%No data
  • Works with restaurant POS systemsWeight 3%1.7 out of 10
  • Automatic renewalWeight 2%No data
  • Equipment works with another processorWeight 2%No data
  • Offers dual pricing or a surcharge programWeight 2%Strongest10.0 out of 10
  • Works without the vendor's own POSWeight 1%Strongest10.0 out of 10

Before you pass the card fee to your customers

This vendor offers a program that passes the card cost to your customers. Card network rules cap credit card surcharges (Visa 3%, Mastercard 4%) and never allow them on debit, and some states ban or limit them.

This is general information, not legal advice. Card network rules and state laws change, and how they apply depends on your business: check with a lawyer and with your processor before adding a surcharge or a cash discount.

See the rules by state

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of processor and pricing
Data pointValue
Type of processorProcessor or its sales partners (acquirer, ISO)Source: Priority Commerce (opens in a new tab)Priority Technology Holdings (Nasdaq: PRTH) runs merchant acquiring for small businesses, sold directly and through a large network of resellers, alongside payables and banking products.
Pricing modelOnly by quoteSource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Published pricing (points out of 100)0Source: Priority Commerce (opens in a new tab)Same rubric for every vendor: in-person rate 0, online or keyed rate 0, markup or monthly fee 0, early termination fee 0, other fees 0. Priority publishes no merchant prices or terms.
Card rates
Data pointValue
In-person rateQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
In-person fee per transactionQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Online rateQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Online fee per transactionQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Keyed-in rateQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Keyed-in fee per transactionQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
American Express pricingQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
American Express rateQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Rates by monthly volumeNot publishedSource: Priority Commerce (opens in a new tab)Priority publishes no rates by volume.
Monthly and other fees
Data pointValue
Monthly account or plan feeQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Annual fee per accountQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Annual fees per device or locationQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
PCI compliance fee (yearly)Quote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
PCI non-compliance fee (monthly)Quote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Statement feeQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Monthly minimumQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Fee per batchQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Chargeback feeQuote onlySource: Priority Commerce (opens in a new tab)Priority publishes no rates or fees; its merchant services are priced by quote, often through resellers.
Other feesNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Equipment
Data pointValue
How you get the equipmentUnconfirmedSource: Priority Commerce (opens in a new tab)Priority doesn't publish how merchant terminals are provided outside its MX POS plans (purchase, rental or lease).
Price of a countertop terminalNot publishedSource: Priority Commerce (opens in a new tab)Priority publishes no terminal prices.
Equipment lease you can't cancelUnconfirmedSource: Priority Commerce (opens in a new tab)For MX POS, Priority says hardware is included with the plan rather than leased; for other equipment it publishes no terms.
Equipment lease termNot publishedSource: Priority Commerce (opens in a new tab)No lease terms are published.
Equipment at $0 upfront: what it commits you toMX POS: qualified merchants get a countertop station and a handheld included with their MX POS plan, $0 upfront. Priority doesn't publish the plan price, term or what happens to the hardware if you leave.Source: Priority Commerce (opens in a new tab)
Equipment only works with this processorUnconfirmedSource: Priority Commerce (opens in a new tab)Priority doesn't say whether its equipment works with another processor.
Getting your money
Data pointValue
Standard deposit speedNot publishedSource: Priority Commerce (opens in a new tab)Priority doesn't publish its standard deposit time for merchants.
Instant payout feeNot publishedSource: Priority Commerce (opens in a new tab)Priority doesn't publish an instant payout price.
Holds and reservesNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Contract and exit
Data pointValue
Contract termNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Automatic renewalNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Notice to avoid renewalNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Notice to cancelNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Early termination feeNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
How the early termination fee is calculatedNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Liquidated damages clauseNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Price increases during the contractNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current. A 2022 class action in federal court in Georgia (Paul Judith Enterprises v. Priority Payment Systems, later consolidated) alleged that Priority charged fees beyond its one-page fee schedule; the merchants and Priority settled and the case was dismissed in 2023, with no court finding on the merits.
Right to raise pricesNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Personal guarantee by the signerNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
Dual pricing and surcharges
Data pointValue
Dual pricing or surcharge programYesSource: Priority Commerce (opens in a new tab)MX Merchant Advantage supports cash discount, surcharge, convenience fee and service fee programs. Priority doesn't publish the percentage your customers pay. With a cash discount, card processing costs your restaurant $0 in our estimate and your customers pay the difference. Card network rules and state laws apply.
Cards the program coversEvery card, debit and credit (dual pricing or cash discount)Source: Priority Commerce (opens in a new tab)Priority offers a surcharge (credit cards only) and a cash discount (every card); when a vendor publishes both, we use the program that covers every card, the same for every vendor.
Monthly fee for the programNot publishedSource: Priority Commerce (opens in a new tab)Priority doesn't publish what MX Merchant Advantage costs.
Your POS and your business
Data pointValue
Works with these restaurant POSOthersSource: Priority Commerce (opens in a new tab)Its own MX POS and MX Merchant tools, Dejavoo terminals and e|tab online ordering; Priority names none of the restaurant POS on our list.
Requires the vendor's own POSNoSource: Priority Commerce (opens in a new tab)MX Merchant works with Dejavoo terminals, a virtual terminal and payment links, not only with MX POS.
Monthly volume it's built forUnconfirmedSource: Priority Commerce (opens in a new tab)Priority states no minimum volume.
Accepts high-risk businessesUnconfirmedSource: Priority Commerce (opens in a new tab)Priority doesn't say on its merchant pages whether it accepts high-risk businesses.
Routes debit to the lowest-cost networkUnconfirmedSource: Priority Commerce (opens in a new tab)Priority doesn't publish how it routes debit.
Support
Data pointValue
24/7 support for merchantsUnconfirmedSource: Priority Commerce (opens in a new tab)Priority's support page lists phone numbers and emails but no hours.
Support channelsPhone, Email or formSource: Priority Commerce (opens in a new tab)
Language
Data pointValue
Support in SpanishUnconfirmedSource: Priority Commerce (opens in a new tab)Priority doesn't say whether support is available in Spanish.
Merchant dashboard in SpanishUnconfirmedSource: Priority Commerce (opens in a new tab)Priority doesn't say whether MX Merchant is available in Spanish.
Contract or terms in SpanishNot publishedSource: Priority Commerce (opens in a new tab)Priority no longer publishes its merchant Program Guide: the guides that used to be on prioritypaymentsystems.com/manuals now redirect to its home page, and prioritycommerce.com has no merchant terms. The last public version we found (September 2019, archived) set a three-year initial term, an early termination fee in the application and 20 days' notice for fee increases; we don't show it as current.
US website in SpanishNoSource: Priority Commerce (opens in a new tab)prioritycommerce.com has no Spanish version.