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Scheduling software review

Buddy Punch

Time clock software with a $19 monthly base fee plus a price per user; on the Starter plan, scheduling is a $1 per-user add-on. Administrators are free, and hours sync to payroll providers such as ADP, Gusto and Paychex.

By Buddy Punch

RTC SCORE

5.5

#12 of 14 with enough data

What we like

  • Administrators are free, and hours sync directly to payroll providers such as ADP, Gusto, Paychex and QuickBooks.
  • Published prices with no setup fee: $19 a month plus $6.99 per user for Starter with scheduling, billed monthly.
  • Strong time clock controls on Pro: PIN kiosk, geofences, webcam photos and meal and rest break compliance.

What to watch

  • The $19 base fee and the per-user scheduling add-on make it pricier than per-user apps for a small team.
  • No POS integration, no labor cost against sales and no team chat.
  • No phone support; help is by live chat and email.

How the score breaks down

RTC Score5.5out of 10

Methodology v1.0.0

Data completeness100%

We could verify 100% of the scoring data

Strongest points
12-month cost (reference restaurant), Time clock, Hours into payroll
Weakest point
12-month cost (reference restaurant)

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%StrongestWeakest4.5 out of 10

    $1,486 over 12 months

  • Time clockWeight 8%Strongest10.0 out of 10
  • POS systems it connects toWeight 8%0.0 out of 10
  • Hours into payrollWeight 7%Strongest10.0 out of 10
  • Labor cost against salesWeight 6%0.0 out of 10
  • Published pricingWeight 5%10.0 out of 10
  • Shift swaps and open shiftsWeight 5%10.0 out of 10
  • POS sales on the scheduleWeight 5%0.0 out of 10
  • Initial termWeight 5%10.0 out of 10
  • Refund when you cancelWeight 4%5.0 out of 10
  • Free planWeight 3%0.0 out of 10
  • Availability and time offWeight 3%10.0 out of 10
  • Labor law alertsWeight 3%6.0 out of 10
  • Location check at clock-inWeight 3%10.0 out of 10
  • Notice to avoid renewalWeight 3%10.0 out of 10
  • Breaks and overtimeWeight 3%10.0 out of 10
  • Tip pooling and payoutsWeight 3%0.0 out of 10
  • Phone supportWeight 2%0.0 out of 10
  • Automatic schedule builderWeight 2%0.0 out of 10
  • Team messagingWeight 2%0.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
How the price is countedBase fee plus a fee per userSource: Buddy Punch (opens in a new tab)
Base fee$19/moSource: Buddy Punch (opens in a new tab)
Per user, each month$6.99/moSource: Buddy Punch (opens in a new tab)Starter is $5.99 per user billed monthly, plus $1 per user for the scheduling add-on: $6.99. Billed yearly, Starter is $4.99 per user.
Who counts as a paid userEmployees only; admins are freeSource: Buddy Punch (opens in a new tab)Managers are paid users. Only active employees count; inactive (seasonal or terminated) employees don't.
Published pricingPublishedSource: Buddy Punch (opens in a new tab)
Paying for the yearAvailable, with a published discountSource: Buddy Punch (opens in a new tab)Starter is $5.99 per user billed monthly or $4.99 billed yearly; Pro $7.99 or $6.99. Once on a yearly plan, you can go back to monthly only when the year ends.
Free planNo free planSource: Buddy Punch (opens in a new tab)
Free plan limitN/ASource: Buddy Punch (opens in a new tab)Buddy Punch has no free plan.
Setup fee$0 one-timeSource: Buddy Punch (opens in a new tab)
Minimums and other feesOptional add-ons per user a month: real-time GPS $2, data retention $2, advanced reporting $2 and onboarding $4 (coming soon). Buddy Punch's payroll costs $49 a month plus $8 per user.Source: Buddy Punch (opens in a new tab)
Scheduling
Data pointValue
Shift swaps and open shifts in the appYesSource: Buddy Punch (opens in a new tab)Part of scheduling: a $1 per-user add-on on Starter, included in Pro.
Availability and time-off requestsYesSource: Buddy Punch (opens in a new tab)Time-off requests are in every plan; availability comes with scheduling.
Labor cost against salesNoSource: Buddy Punch (opens in a new tab)Buddy Punch documents pay-rate cost reports and scheduled-versus-actual hours, but not labor cost on the schedule or sales.
Automatic schedule builderNoSource: Buddy Punch (opens in a new tab)Not in Buddy Punch's feature table; schedules are built by drag and drop, templates and recurring shifts.
Team messagingNoSource: Buddy Punch (opens in a new tab)Automatic alerts and reminders about punches and schedule changes, plus punch and schedule notes; no team chat is listed.
Labor law alertsOvertime and break alertsSource: Buddy Punch (opens in a new tab)Break compliance is a Pro feature; overtime is calculated automatically on every plan. No predictive scheduling (fair workweek) rules are documented.
Time clock and attendance
Data pointValue
Time clockIncluded in the comparable planSource: Buddy Punch (opens in a new tab)
Ways to clock inPhone app, Web browser, Shared tablet or kioskSource: Buddy Punch (opens in a new tab)Phone app and web on Starter; the PIN kiosk, QR codes and Face ID (iPad) need Pro.
Location check (GPS or geofence)YesSource: Buddy Punch (opens in a new tab)Starter records GPS coordinates on each punch; geofences that restrict punches are a Pro feature.
Photo at clock-inYesSource: Buddy Punch (opens in a new tab)Pro plan and up.
Breaks and overtime on timesheetsYesSource: Buddy Punch (opens in a new tab)Automatic overtime calculations and automatic break deductions on timesheets.
Tip pooling and payoutsNot offeredSource: Buddy Punch (opens in a new tab)No tip feature in Buddy Punch's plan comparison.
POS and payroll
Data pointValue
POS systems it connects toSource: Buddy Punch (opens in a new tab)Its integrations page lists payroll and accounting systems, Zapier and an API, but no POS.
POS that send salesSource: Buddy Punch (opens in a new tab)
POS that send clock-ins or employeesSource: Buddy Punch (opens in a new tab)
Getting hours into payrollHours sync to payroll providersSource: Buddy Punch (opens in a new tab)Included from Starter. Buddy Punch also sells its own payroll for $49 a month plus $8 per user.
Payroll providers it connects toADP, Gusto, Paychex, QuickBooks Payroll, Rippling, Paylocity, Paycor, OthersSource: Buddy Punch (opens in a new tab)ADP Workforce Now; QuickBooks Online and Desktop (live sync of hours). Others include Deluxe, iSolved, Justworks, SurePayroll, TriNet, Wagepoint and Workday.
Several locations in one accountYesSource: Buddy Punch (opens in a new tab)
Contract and exit
Data pointValue
Initial termMonth to monthSource: Buddy Punch (opens in a new tab)Month to month on monthly billing (terms §2(b)).
Automatic renewal1 monthSource: Buddy Punch (opens in a new tab)
Notice to avoid renewal0 daysSource: Buddy Punch Help Center (opens in a new tab)An administrator cancels from Settings > Billing; the account works until the period already paid ends.
Refund when you cancelOnly in some cases (for example, early in an annual plan)Source: Buddy Punch (opens in a new tab)Full refund only within 72 hours of signing up monthly (30 days on a yearly plan). After that, terms §2(b): no refunds or credits for partial months.
Leaving earlyNo fee to cancel; the month already paid isn't refunded, except a full refund within 72 hours of signing up.Source: Buddy Punch (opens in a new tab)
Right to raise pricesTerms §2(a): Buddy Punch can change its fees with at least 30 days' notice.Source: Buddy Punch (opens in a new tab)
Your records when you leaveYou can download them yourselfSource: Buddy Punch (opens in a new tab)Download your reports (CSV, Excel or PDF) before you cancel. Buddy Punch's pages disagree on what happens next: the pricing FAQ says data is deleted, the help article says it's kept, and terms §9(c) allow deletion 30 days after service ends.
Support
Data pointValue
Phone supportNoSource: Buddy Punch (opens in a new tab)Support is by live chat and email; phone is listed only for sales and press, by appointment.
Live chat supportYesSource: Buddy Punch (opens in a new tab)
Live support hours a weekUnconfirmedSource: Buddy Punch (opens in a new tab)Buddy Punch doesn't publish support hours.
Language
Data pointValue
Employee app in SpanishPartly (some platforms or screens)Source: Buddy Punch Help Center (opens in a new tab)The mobile app has a language selector (most prompts in Spanish). The web app has no language selector; Buddy Punch tells employees to use the browser's translation.
Manager dashboard in SpanishUnconfirmedSource: Buddy Punch Help Center (opens in a new tab)The employee article mentions a separate administrator article that we couldn't find in the help center.
Help articles in SpanishNoSource: Buddy Punch Help Center (opens in a new tab)The Spanish section of the help center is empty; the Spanish how-to guides are written in English.
Website in Spanish for the USNoSource: Buddy Punch (opens in a new tab)buddypunch.com has no Spanish version (the /es path returns 404).