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Scheduling software review

QuickBooks Time

Time tracking and scheduling from Intuit, formerly TSheets, at $20 a month plus $10 per user on the Premium plan. It needs a QuickBooks Online account and sends hours to QuickBooks Payroll and other payroll apps.

By Intuit

RTC SCORE

4.5

#14 of 14 with enough data

Intuit also offers: Payroll and Accounting

Our verdict

Makes sense if your books already live in QuickBooks Online and you mainly need reliable timesheets. For restaurant shift swaps, tips and labor against sales, look at tools built around the POS.

What we like

  • Published price, billed month to month: $20 a month plus $10 per user on Premium, with the first admin included.
  • Clock in from the phone, a shared kiosk or the web, with a photo at clock-in and overtime alerts.
  • Hours sync to QuickBooks Payroll and to payroll apps like ADP and Paychex.

What to watch

  • Requires a QuickBooks Online subscription, which costs extra.
  • No POS connection: it doesn't bring in sales or show labor cost against sales.
  • Shift swaps and tip pooling aren't documented; geofencing needs the Elite plan.
  • Once you cancel, reports and exports are turned off, so download your timesheets first.

How the score breaks down

RTC Score4.5out of 10

Methodology v1.0.0

Data completeness84%

We could verify 84% of the scoring data

Strongest points
Time clock, Hours into payroll, Published pricing
Weakest point
12-month cost (reference restaurant)

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%Weakest1.8 out of 10

    $2,040 over 12 months

  • Time clockWeight 8%Strongest10.0 out of 10
  • POS systems it connects toWeight 8%0.0 out of 10
  • Hours into payrollWeight 7%Strongest10.0 out of 10
  • Labor cost against salesWeight 6%No data
  • Published pricingWeight 5%Strongest10.0 out of 10
  • Shift swaps and open shiftsWeight 5%No data
  • POS sales on the scheduleWeight 5%0.0 out of 10
  • Initial termWeight 5%10.0 out of 10
  • Refund when you cancelWeight 4%0.0 out of 10
  • Free planWeight 3%0.0 out of 10
  • Availability and time offWeight 3%10.0 out of 10
  • Labor law alertsWeight 3%6.0 out of 10
  • Location check at clock-inWeight 3%0.0 out of 10
  • Notice to avoid renewalWeight 3%10.0 out of 10
  • Breaks and overtimeWeight 3%10.0 out of 10
  • Tip pooling and payoutsWeight 3%No data
  • Phone supportWeight 2%10.0 out of 10
  • Automatic schedule builderWeight 2%No data
  • Team messagingWeight 2%No data

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
How the price is countedBase fee plus a fee per userSource: Intuit (opens in a new tab)
Base fee$20/moSource: Intuit (opens in a new tab)Time Premium, billed monthly. New customers get 50% off the base fee for the first 3 months ($10). Time Elite costs $40 plus $12 per user.
Per user, each month$10/moSource: Intuit (opens in a new tab)
Who counts as a paid userEveryone with an account, managers includedSource: Intuit (opens in a new tab)The base fee covers one admin; every other person with an account, managers included, is billed per user.
Published pricingPublishedSource: Intuit (opens in a new tab)
Paying for the yearUnconfirmedSource: Intuit (opens in a new tab)The pricing page lists monthly prices only and doesn't mention a yearly option for QuickBooks Time.
Free planNo free planSource: Intuit (opens in a new tab)The pricing page lists only the paid Premium and Elite plans; the free option is a trial.
Free plan limitN/ASource: Intuit (opens in a new tab)No free plan.
Setup fee$0 one-timeSource: Intuit (opens in a new tab)Intuit says account setup is part of what the monthly fee pays for.
Minimums and other feesRequires a QuickBooks Online account (Simple Start is $38 a month billed monthly). The kiosk device isn't included. The 50% intro discount applies only to the base fee for 3 months.Source: Intuit (opens in a new tab)
Scheduling
Data pointValue
Shift swaps and open shifts in the appUnconfirmedSource: Intuit (opens in a new tab)Intuit's scheduling page doesn't document shift swaps or open shifts; its app marketplace offers them through a separate scheduling app (MakeShift).
Availability and time-off requestsYesSource: Intuit (opens in a new tab)Time off is documented; Intuit doesn't document employees entering their availability.
Labor cost against salesUnconfirmedSource: Intuit (opens in a new tab)Intuit documents no labor cost or sales on the schedule; QuickBooks Time doesn't list a POS connection.
Automatic schedule builderUnconfirmedSource: Intuit (opens in a new tab)Intuit documents templates and copying past weeks, not an automatic schedule builder.
Team messagingUnconfirmedSource: Intuit (opens in a new tab)Intuit documents automatic schedule alerts, not team chat.
Labor law alertsOvertime and break alertsSource: Intuit (opens in a new tab)Overtime alerts and break reminders. Intuit says compliance with the law stays the business's responsibility, and documents no predictive scheduling rules.
Time clock and attendance
Data pointValue
Time clockIncluded in the comparable planSource: Intuit (opens in a new tab)
Ways to clock inPhone app, Shared tablet or kiosk, Web browserSource: Intuit (opens in a new tab)Online, in the QuickBooks Workforce phone app, or on the Time Kiosk (tablet or computer).
Location check (GPS or geofence)NoSource: Intuit (opens in a new tab)Not on Premium (the comparable plan); Elite has a geofence that reminds staff to clock in or out. GPS location while on the clock is available.
Photo at clock-inYesSource: Intuit (opens in a new tab)
Breaks and overtime on timesheetsYesSource: Intuit (opens in a new tab)
Tip pooling and payoutsUnconfirmedSource: Intuit (opens in a new tab)Not documented for QuickBooks Time.
POS and payroll
Data pointValue
POS systems it connects toSource: Intuit (opens in a new tab)QuickBooks Time's app marketplace lists no POS system.
POS that send salesSource: Intuit (opens in a new tab)No POS listed.
POS that send clock-ins or employeesSource: Intuit (opens in a new tab)No POS listed.
Getting hours into payrollHours sync to payroll providersSource: Intuit (opens in a new tab)
Payroll providers it connects toQuickBooks Payroll, ADP, Paychex, Square Payroll, OthersSource: Intuit (opens in a new tab)QuickBooks Payroll, plus ADP, Paychex, Square Payroll, OnPay and Justworks in the app marketplace. Intuit says integration fees may apply.
Several locations in one accountUnconfirmedSource: Intuit (opens in a new tab)Intuit's pages read today don't say how QuickBooks Time handles several locations.
Contract and exit
Data pointValue
Initial termMonth to monthSource: Intuit (opens in a new tab)Monthly plan. The offer terms on the pricing page name QuickBooks Online and Workforce.
Automatic renewal1 monthSource: Intuit (opens in a new tab)Renews each month on the monthly plan (Section A).
Notice to avoid renewal0 daysSource: Intuit (opens in a new tab)Cancel before the next billing date; you keep access until the period ends.
Refund when you cancelNo refund of the period already paidSource: Intuit (opens in a new tab)Section A, Payment & Cancellations. QuickBooks Time is covered in Part H of the same terms.
Leaving earlyNo fee to cancel; the month already paid isn't refunded.Source: Intuit (opens in a new tab)
Right to raise pricesIntuit can change recurring subscription prices with notice; the change takes effect at the start of the next subscription period, and you can cancel before then.Source: Intuit (opens in a new tab)Section A. No fixed number of days for monthly plans.
Your records when you leaveLimited or lost access after you leaveSource: Intuit (opens in a new tab)After you cancel, exports are turned off; timesheets are kept and come back only if you renew. Export before you cancel.
Support
Data pointValue
Phone supportYesSource: Intuit (opens in a new tab)
Live chat supportYesSource: Intuit (opens in a new tab)
Live support hours a weekUnconfirmedSource: Intuit (opens in a new tab)Intuit sends you to a separate support page for hours; the hours on the pricing page (Monday to Friday, 5 a.m. to 6 p.m. Pacific) are for sales.
Language
Data pointValue
Employee app in SpanishYes, documented by the vendorSource: Intuit (opens in a new tab)
Manager dashboard in SpanishUnconfirmedSource: Intuit (opens in a new tab)Intuit documents Spanish for the employee app, not for the web dashboard.
Help articles in SpanishUnconfirmedSource: Intuit (opens in a new tab)We didn't find QuickBooks Time help articles in Spanish.
Website in Spanish for the USNoSource: Intuit (opens in a new tab)The Spanish path redirects to Intuit's global site in English; the US QuickBooks Time pages are English only.

More about QuickBooks Time

How we score