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Scheduling software review

ZoomShift

Scheduling and time clock app billed per active team member. A free plan covers schedules for up to 20 users at one location; the Starter plan adds the time clock, timesheets and unlimited locations.

By ZoomShift

RTC SCORE

6.8

#8 of 14 with enough data

What we like

  • Published per-user price: Starter is $2.50 a month per team member billed monthly, with the time clock and unlimited locations.
  • Free plan for schedules and team chat for up to 20 users at one location.
  • Kiosk and phone time clock, breaks and overtime on timesheets, and you can pause the subscription in slow months.

What to watch

  • No POS or payroll provider connection documented: hours leave as a CSV file and sales don't come in from your POS.
  • Geofencing, overtime warnings and auto-scheduling are only in the Premium plan.
  • No phone support or support hours published, and fees already paid aren't refunded.

How the score breaks down

RTC Score6.8out of 10

Methodology v1.0.0

Data completeness100%

We could verify 100% of the scoring data

Strongest points
12-month cost (reference restaurant), Time clock, Published pricing
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%Strongest9.6 out of 10

    $450 over 12 months

  • Time clockWeight 8%Strongest10.0 out of 10
  • POS systems it connects toWeight 8%Weakest0.0 out of 10
  • Hours into payrollWeight 7%4.0 out of 10
  • Labor cost against salesWeight 6%5.0 out of 10
  • Published pricingWeight 5%Strongest10.0 out of 10
  • Shift swaps and open shiftsWeight 5%10.0 out of 10
  • POS sales on the scheduleWeight 5%0.0 out of 10
  • Initial termWeight 5%10.0 out of 10
  • Refund when you cancelWeight 4%0.0 out of 10
  • Free planWeight 3%5.0 out of 10
  • Availability and time offWeight 3%10.0 out of 10
  • Labor law alertsWeight 3%6.0 out of 10
  • Location check at clock-inWeight 3%10.0 out of 10
  • Notice to avoid renewalWeight 3%10.0 out of 10
  • Breaks and overtimeWeight 3%10.0 out of 10
  • Tip pooling and payoutsWeight 3%0.0 out of 10
  • Phone supportWeight 2%0.0 out of 10
  • Automatic schedule builderWeight 2%10.0 out of 10
  • Team messagingWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
How the price is countedPer userSource: ZoomShift (opens in a new tab)
Base fee$0/moSource: ZoomShift (opens in a new tab)Starter is priced only per active team member; there is no account fee.
Per user, each month$2.50/moSource: ZoomShift (opens in a new tab)$2.50 billed monthly; $2 a month if you pay for the year. Read from the pricing page's monthly price (the page opens on yearly prices).
Who counts as a paid userEveryone with an account, managers includedSource: ZoomShift (opens in a new tab)You choose how many paid spots you have and can change them at any time; managers take a spot.
Published pricingPublishedSource: ZoomShift (opens in a new tab)
Paying for the yearAvailable, with a published discountSource: ZoomShift (opens in a new tab)Starter is $2.50 a month billed monthly or $2 a month billed yearly; Premium is $5 or $4.
Free planYes, scheduling onlySource: ZoomShift (opens in a new tab)Essentials has schedules, team chat and reminders, but no time clock; it schedules up to 2 weeks ahead.
Free plan limit20Source: ZoomShift (opens in a new tab)For one location ("Schedule for 1 location").
Setup feeUnconfirmedSource: ZoomShift (opens in a new tab)ZoomShift's pricing page and FAQ don't mention a setup fee either way.
Minimums and other feesNo minimum and no cancellation fee, per its pricing FAQ. Paid spots are prorated when you change them, and you can pause the subscription in slow months.Source: ZoomShift (opens in a new tab)
Scheduling
Data pointValue
Shift swaps and open shifts in the appYesSource: ZoomShift (opens in a new tab)
Availability and time-off requestsYesSource: ZoomShift (opens in a new tab)
Labor cost against salesLabor cost on the schedule, without salesSource: ZoomShift (opens in a new tab)Labor cost comes from the wages you enter; ZoomShift names no POS connection, so sales don't come in from your POS. The page doesn't say which plan includes the labor forecast.
Automatic schedule builderYesSource: ZoomShift (opens in a new tab)Premium plan only.
Team messagingYesSource: ZoomShift Help Guides (opens in a new tab)Individual and group chat, included from the free plan up.
Labor law alertsOvertime and break alertsSource: ZoomShift (opens in a new tab)Overtime warnings are in Premium; Starter tracks breaks. ZoomShift doesn't document predictive scheduling (fair workweek) rules.
Time clock and attendance
Data pointValue
Time clockIncluded in the comparable planSource: ZoomShift (opens in a new tab)
Ways to clock inPhone app, Shared tablet or kiosk, Web browserSource: ZoomShift Help Guides (opens in a new tab)Phone app or a kiosk on a tablet or computer; the kiosk can also be opened from the web. Clock-in by email or PIN.
Location check (GPS or geofence)YesSource: ZoomShift (opens in a new tab)The geofence time clock (flag or block clock-ins too far from the location) is listed in Premium.
Photo at clock-inNoSource: ZoomShift (opens in a new tab)Not in ZoomShift's plan feature lists or its time clock help articles.
Breaks and overtime on timesheetsYesSource: ZoomShift Help Guides (opens in a new tab)Paid or unpaid breaks on timesheets, and weekly, daily and double-time overtime calculated automatically.
Tip pooling and payoutsNot offeredSource: ZoomShift (opens in a new tab)No tip feature in ZoomShift's plan lists or help center.
POS and payroll
Data pointValue
POS systems it connects toSource: ZoomShift (opens in a new tab)ZoomShift's site and help center name no POS integration (zoomshift.com/integrations returns 404).
POS that send salesSource: ZoomShift (opens in a new tab)
POS that send clock-ins or employeesSource: ZoomShift (opens in a new tab)
Getting hours into payrollTimesheet file export onlySource: ZoomShift Help Guides (opens in a new tab)A payroll report with hours, overtime and gross pay that you export; no payroll provider sync is documented.
Payroll providers it connects toSource: ZoomShift Help Guides (opens in a new tab)No payroll provider is named; hours leave as a CSV file.
Several locations in one accountYesSource: ZoomShift (opens in a new tab)
Contract and exit
Data pointValue
Initial termMonth to monthSource: ZoomShift (opens in a new tab)Month to month on monthly billing.
Automatic renewal1 monthSource: ZoomShift (opens in a new tab)Monthly billing renews each month until you cancel.
Notice to avoid renewal0 daysSource: ZoomShift (opens in a new tab)Cancel by email (terms §4) or from Settings > Pause/Cancel Subscription.
Refund when you cancelNo refund of the period already paidSource: ZoomShift (opens in a new tab)Terms §4: cancelling mid-month doesn't earn a prorated refund.
Leaving earlyNo fee to cancel; the month already paid isn't refunded.Source: ZoomShift (opens in a new tab)
Right to raise pricesTerms §4: ZoomShift can change its fees at any time; a change applies from the billing cycle after it notifies you. Cancelling also loses any older (grandfathered) price.Source: ZoomShift (opens in a new tab)
Your records when you leaveYou can download them yourselfSource: ZoomShift Help Guides (opens in a new tab)Export to CSV before you leave. The help center says a cancelled account keeps its records, but terms §4 let ZoomShift delete your data 30 days after you stop paying.
Support
Data pointValue
Phone supportNoSource: ZoomShift (opens in a new tab)The support center offers help guides, a contact link and a status page; no phone number is published.
Live chat supportUnconfirmedSource: ZoomShift (opens in a new tab)The support center doesn't say whether "Contact Support" is a live chat or an email form.
Live support hours a weekUnconfirmedSource: ZoomShift (opens in a new tab)ZoomShift doesn't publish support hours.
Language
Data pointValue
Employee app in SpanishUnconfirmedSource: ZoomShift (opens in a new tab)ZoomShift doesn't document a Spanish employee app; its Spanish page doesn't mention the app's language.
Manager dashboard in SpanishUnconfirmedSource: ZoomShift (opens in a new tab)Not documented by ZoomShift.
Help articles in SpanishNoSource: ZoomShift Help Guides (opens in a new tab)All help collections and articles are in English.
Website in Spanish for the USYesSource: ZoomShift (opens in a new tab)One Spanish landing page, written in Spain Spanish; pricing, terms and help are in English only.

More about ZoomShift

How we score