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Loyalty and gift card software review

Gift Up!

A gift card platform that lets you sell digital gift cards on your website and redeem them in a free app or some POS systems. It has no loyalty program or campaigns, and you pay only when you sell a card.

By Gift Up!Parent company: Koan Adventures Ltd
Listed, not scored

What we like

  • No monthly or setup fee: you pay 3.49% only when you sell a gift card.
  • Month to month, with no early termination fee, and you can export every gift card to a CSV file at any time.
  • Redeem in a free app on any phone or tablet, or directly in Square's POS.

What to watch

  • No loyalty program, guest campaigns or text messages: it only sells gift cards.
  • You pay your card processor on top of the 3.49%, with a $0.50 minimum per card.
  • No native integration with restaurant POS systems such as Lightspeed Restaurant; physical cards come from a printer you hire.

How the score breaks down

We don't score this type of product. It's listed with the same template so you can check its pricing, contract and data with sources; the methodology explains why. How we score

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly price$0/moSource: Gift Up! (opens in a new tab)There is no fixed monthly fee: Gift Up! charges a percentage of each gift card you sell, and your card processor charges its own fee.
Published pricingPublishedSource: Gift Up! (opens in a new tab)
Sold only with a POS planNoSource: Gift Up! (opens in a new tab)It does not sell a POS; staff redeem cards in Gift Up!'s app or in a supported POS.
Text messages included a monthN/ASource: Gift Up! (opens in a new tab)It does not send text message campaigns.
Price per extra text messageN/ASource: Gift Up! (opens in a new tab)It does not send text message campaigns.
Setup fee$0 one-timeSource: Gift Up! (opens in a new tab)
Other feesThe 3.49% fee has a minimum of $0.50 per gift card. You also connect your own online card processor, which charges its own fee (Gift Up! says these are typically between 1.4% and 2.9%). Physical cards are printed by a printer you hire.Source: Gift Up! (opens in a new tab)
Loyalty program
Data pointValue
Loyalty programNot offeredSource: Gift Up! (opens in a new tab)Its pricing, features and FAQ pages describe gift cards only; there is no points or visits program.
How guests earnN/ASource: Gift Up! (opens in a new tab)No loyalty program.
Earn and redeem on online ordersN/ASource: Gift Up! (opens in a new tab)No loyalty program.
App with your brandNot offeredSource: Gift Up! (opens in a new tab)The app is for your staff to redeem cards, not an app with your brand for guests.
Customer list and campaigns
Data pointValue
Guest profiles with historyUnconfirmedSource: Gift Up! Help Desk (opens in a new tab)It keeps buyer and recipient details on each gift card; we found no guest profile with visit history on its pages.
Automatic campaignsUnconfirmedSource: Gift Up! (opens in a new tab)Not described on its features, pricing or FAQ pages.
Text message campaignsNot offeredSource: Gift Up! (opens in a new tab)Gift cards are delivered by email; its pages describe no text message campaigns.
Email campaignsUnconfirmedSource: Gift Up! (opens in a new tab)It sends the gift card emails; we found no email campaigns on its features, pricing or FAQ pages.
Guest feedbackUnconfirmedSource: Gift Up! (opens in a new tab)Not described on its features, pricing or FAQ pages.
Gift cards
Data pointValue
Digital gift cardsIncludedSource: Gift Up! (opens in a new tab)
Physical gift cardsYou buy the cards or pay an add-onSource: Gift Up! Help Desk (opens in a new tab)You can sell your own printed cards, but Gift Up! doesn't supply them: you order them from a printer.
Fee on gift card sales3.49%Source: Gift Up! (opens in a new tab)Minimum $0.50 per gift card, plus your card processor's fee.
POS and equipment
Data pointValue
Works with which POSWorks without a POS connectionSource: Gift Up! (opens in a new tab)
POS systems it connects toSquare, OthersSource: Gift Up! Help Desk (opens in a new tab)Square and Shopify POS redeem cards directly. For Lightspeed Restaurant (K-Series) Gift Up! says it can't integrate natively and offers a workaround with its web app.
Extra equipmentNone neededSource: Gift Up! (opens in a new tab)
Contract and exit
Data pointValue
Initial termMonth to monthSource: Gift Up! Help Desk (opens in a new tab)Month to month: you cancel from a link in your account. An email or phone request doesn't count as cancellation.
Automatic renewalNo data
Notice to avoid renewalNo data
Early termination feeNoneSource: Gift Up! Help Desk (opens in a new tab)The terms have no early termination fee; cancellation takes effect right away.
Early termination clauseNo early termination fee. Unused time in the last billing cycle isn't prorated.Source: Gift Up! Help Desk (opens in a new tab)
Right to raise pricesGift Up! may change prices for existing customers with at least 30 days' notice by email.Source: Gift Up! Help Desk (opens in a new tab)
Your guest list when you leaveYou can download it yourselfSource: Gift Up! Help Desk (opens in a new tab)Export before you cancel: the terms say your content becomes inaccessible immediately upon cancellation.
Support
Data pointValue
Support 24/7UnconfirmedSource: Gift Up! (opens in a new tab)The contact page lists a UK phone number and live chat, with no hours.
Live support hours a weekUnconfirmedSource: Gift Up! (opens in a new tab)No support hours published on the contact page, the FAQ or the terms.
Dedicated specialistUnconfirmedSource: Gift Up! (opens in a new tab)Not mentioned on its pages.
Language
Data pointValue
Support in SpanishUnconfirmedSource: Gift Up! (opens in a new tab)The contact page doesn't say which languages support speaks.
Website or help center in Spanish for the USNoSource: Gift Up! (opens in a new tab)The website and help center are in English only.
Contract or terms in SpanishNoSource: Gift Up! Help Desk (opens in a new tab)The terms are published in English only.

More about Gift Up!

How we score