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Loyalty and gift card software review

PAR Punchh

Loyalty and guest marketing platform from PAR Technology for restaurant chains and franchises, with points, tiers and referrals, offers by text and email, and branded apps. Priced by quote.

By PAR TechnologyParent company: PAR Technology Corporation

RTC SCORE

5.9

#9 of 13 with enough data

PAR Technology also offers: POS systems

Not enough verified data yet

We've verified 7 of 9 key facts for this platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

What we like

  • Points, visits, tiers, referrals and banked-currency programs, with email, text and push built in.
  • Guests can use Apple and Google Wallet passes, with no app download.
  • A dedicated engagement manager, plus optional campaign execution and strategy services.
  • Its public terms let you extract your guest data for 60 days after you leave.

What to watch

  • Price, setup and term come only with a quote; it's built for chains and franchises.
  • Renews for a year at a time unless you give 60 days' notice, with no early exit for convenience.
  • PAR's partner directory doesn't list Square, Clover, Shift4 POS, Lightspeed or SpotOn.
  • Support is limited to support hours, with response times in business hours.

How the score breaks down

RTC Score5.9out of 10

Methodology v1.0.0

Data completeness70%

We could verify 70% of the scoring data

Strongest points
Ways to earn rewards, Rewards on your online orders, Automatic campaigns
Weakest point
Published pricing

Score by criterion

  • 12-month cost (reference restaurant)Weight 20%No data
  • Ways to earn rewardsWeight 8%Strongest7.5 out of 10
  • Rewards on your online ordersWeight 6%Strongest10.0 out of 10
  • App with your brandWeight 6%5.0 out of 10
  • Digital gift cardsWeight 6%5.0 out of 10
  • Published pricingWeight 5%Weakest0.0 out of 10
  • Automatic campaignsWeight 5%Strongest10.0 out of 10
  • Text message campaignsWeight 5%10.0 out of 10
  • Not tied to one POSWeight 5%10.0 out of 10
  • POS systems it connects toWeight 5%1.4 out of 10
  • Guest profiles with historyWeight 4%10.0 out of 10
  • Email campaignsWeight 4%10.0 out of 10
  • Physical gift cardsWeight 4%6.0 out of 10
  • Initial termWeight 4%No data
  • Live support hours a weekWeight 4%No data
  • Early termination feeWeight 3%2.5 out of 10
  • Guest feedbackWeight 2%No data
  • Your guest list when you leaveWeight 2%10.0 out of 10
  • Notice to avoid renewalWeight 1%5.0 out of 10
  • Dedicated specialistWeight 1%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly priceQuote onlySource: PAR Technology (opens in a new tab)Neither punchh.com nor partech.com publishes a price; the sites only offer a demo.
Published pricingQuote onlySource: PAR Technology (opens in a new tab)
Sold only with a POS planNoSource: PAR Technology (opens in a new tab)PAR also sells its own POS (Brink), but Punchh is sold on its own and connects to other POS systems.
Text messages included a monthQuote onlySource: PAR Technology (opens in a new tab)Texting is built in, but the number of texts included or their cost isn't published.
Price per extra text messageQuote onlySource: PAR Technology (opens in a new tab)Not published; it comes with the quote.
Setup feeQuote onlySource: PAR Technology (opens in a new tab)Implementation is set in your order; no public setup fee.
Other feesA late charge of 1.5% a month on unpaid invoices, collection costs, a possible reconnection fee after a suspension, and a fee if you pay by credit card.Source: PAR Technology (opens in a new tab)
Loyalty program
Data pointValue
Loyalty programIncludedSource: PAR Technology (opens in a new tab)
How guests earnPoints for spending, Visits, Tiers or levels, Referring friendsSource: PAR Technology (opens in a new tab)
Earn and redeem on online ordersYesSource: PAR Technology (opens in a new tab)Through PAR Ordering, a separate module of the same suite.
App with your brandPaid add-on or higher planSource: PAR Technology (opens in a new tab)Part of the Digital Experience module; priced in the quote. Guests can also use Apple and Google Wallet passes with no app.
Customer list and campaigns
Data pointValue
Guest profiles with historyYesSource: PAR Technology (opens in a new tab)
Automatic campaignsYesSource: PAR Technology (opens in a new tab)
Text message campaignsIncluded with an allowanceSource: PAR Technology (opens in a new tab)Texting is built in; the allowance and the per-text cost aren't published.
Email campaignsIncludedSource: PAR Technology (opens in a new tab)
Guest feedbackUnconfirmedSource: PAR Technology (opens in a new tab)Its product pages don't describe a survey tool of its own; feedback companies (Ovation, Tattle, Yumpingo) appear as partners in PAR's directory.
Gift cards
Data pointValue
Digital gift cardsPaid add-on or separate productSource: PAR Technology (opens in a new tab)PAR Gift is a separate product (with the PAR suite or standalone), priced by demo.
Physical gift cardsYou buy the cards or pay an add-onSource: PAR Technology (opens in a new tab)
Fee on gift card salesQuote onlySource: PAR Technology (opens in a new tab)PAR Gift's page has no prices; it asks you to request a demo.
POS and equipment
Data pointValue
Works with which POSConnects to several POS systemsSource: PAR Technology (opens in a new tab)
POS systems it connects toToast, PAR, OthersSource: PAR Technology (opens in a new tab)PAR doesn't publish a list of POS integrations for Punchh; we used its partner directory filtered by Punchh: Toast, NCR Voyix, Oracle Simphony, Revel, Qu, Xenial, Focus POS, Auphan, ITWERCS, Plum POS and Visual Touch, plus PAR's own Brink. Being listed doesn't prove a two-way loyalty connection.
Extra equipmentUnconfirmedSource: PAR Technology (opens in a new tab)Its pages describe POS integrations, wallet passes and apps, but don't say whether any equipment is needed.
Contract and exit
Data pointValue
Initial termQuote onlySource: PAR Technology (opens in a new tab)The first term is set in your order.
Automatic renewal12 monthsSource: PAR Technology (opens in a new tab)Unless your order says otherwise.
Notice to avoid renewal60 daysSource: PAR Technology (opens in a new tab)
Early termination feeAnother formulaSource: PAR Technology (opens in a new tab)The master agreement only lets you end it early for an uncured breach or insolvency; fees are non-refundable and your subscriptions run to the end of their term.
Early termination clauseNo exit for convenience: you can end it early only if PAR materially breaches and doesn't fix it within 30 days, or goes insolvent. Fees are non-refundable, and open subscriptions run to the end of their term.Source: PAR Technology (opens in a new tab)
Right to raise pricesQuote onlySource: PAR Technology (opens in a new tab)The master agreement sets prices in your order or a pricing addendum and has no general price increase clause; optional support services are billed at PAR's then-current prices.
Your guest list when you leaveYou can download it yourselfSource: PAR Technology (opens in a new tab)You extract it yourself during 60 days after the end, if your account is paid; help from PAR is billed as professional services.
Support
Data pointValue
Support 24/7NoSource: PAR Technology (opens in a new tab)PAR's services page says you can choose a level up to 24/7 technical help, but the Punchh support terms limit support to support hours and measure response in business hours.
Live support hours a weekUnconfirmedSource: PAR Technology (opens in a new tab)The support terms refer to support hours without listing them.
Dedicated specialistYesSource: PAR Technology (opens in a new tab)
Language
Data pointValue
Support in SpanishNoSource: PAR Technology (opens in a new tab)Neither its support terms nor its service pages say it serves you in Spanish.
Website or help center in Spanish for the USNoSource: PAR Technology (opens in a new tab)punchh.com and partech.com are in English; we found no Spanish version.
Contract or terms in SpanishNoSource: PAR Technology (opens in a new tab)PAR publishes its terms in English and French, not in Spanish.

More about PAR Punchh

How we score