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Loyalty and gift card software review

TapMango

A loyalty and marketing platform for counter-service businesses such as coffee shops, quick-service and fast-casual restaurants, with a customer-facing tablet at the register, text and email campaigns, online ordering and an app with your brand. It connects to Toast, Square, Clover and many other POS systems, or runs on its own tablet.

By TapMangoParent company: TapMango, Inc.

RTC SCORE

7.1

#3 of 13 with enough data

Not enough verified data yet

We've verified 6 of 9 key facts for this platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

What we like

  • One fee covers loyalty, text and email campaigns, surveys, online ordering and an app with your brand in the App Store and Google Play.
  • An 8-inch tablet with stand, branded key tags, design and onboarding come with the plan.
  • Connects to Toast, Square, Clover, Lightspeed and more than 40 POS systems, or runs on its own tablet.
  • Guests earn and redeem points on the restaurant's own online orders, with no commission on those orders.

What to watch

  • No published price: the quote depends on locations, tablets and how many messages you send.
  • Term, renewal and exit terms are only shared on the sales call.

How the score breaks down

RTC Score7.1out of 10

Methodology v1.0.0

Data completeness61%

We could verify 61% of the scoring data

Strongest points
Ways to earn rewards, Rewards on your online orders, App with your brand
Weakest point
Published pricing

Score by criterion

  • 12-month cost (reference restaurant)Weight 20%No data
  • Ways to earn rewardsWeight 8%Strongest10.0 out of 10
  • Rewards on your online ordersWeight 6%Strongest10.0 out of 10
  • App with your brandWeight 6%Strongest10.0 out of 10
  • Digital gift cardsWeight 6%10.0 out of 10
  • Published pricingWeight 5%Weakest0.0 out of 10
  • Automatic campaignsWeight 5%10.0 out of 10
  • Text message campaignsWeight 5%10.0 out of 10
  • Not tied to one POSWeight 5%10.0 out of 10
  • POS systems it connects toWeight 5%5.7 out of 10
  • Guest profiles with historyWeight 4%10.0 out of 10
  • Email campaignsWeight 4%10.0 out of 10
  • Physical gift cardsWeight 4%No data
  • Initial termWeight 4%No data
  • Live support hours a weekWeight 4%No data
  • Early termination feeWeight 3%No data
  • Guest feedbackWeight 2%10.0 out of 10
  • Your guest list when you leaveWeight 2%No data
  • Notice to avoid renewalWeight 1%No data
  • Dedicated specialistWeight 1%No data

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly priceQuote onlySource: TapMango (opens in a new tab)One monthly fee for the whole platform, quoted on a demo call.
Published pricingQuote onlySource: TapMango (opens in a new tab)
Sold only with a POS planNoSource: TapMango (opens in a new tab)
Text messages included a monthQuote onlySource: TapMango (opens in a new tab)Texts are part of the monthly fee, which is quoted by how much you plan to send; no allowance is published.
Price per extra text messageQuote onlySource: TapMango (opens in a new tab)No per-text price is published; sending volume goes into the quote.
Setup feeQuote onlySource: TapMango (opens in a new tab)TapMango says hardware and onboarding are included, but does not say whether a separate setup charge appears in the quote.
Other feesQuote onlySource: TapMango (opens in a new tab)Extra tablets and sending volume change the quote; no fee list is published.
Loyalty program
Data pointValue
Loyalty programIncludedSource: TapMango (opens in a new tab)
How guests earnPoints for spending, Visits, Items bought, Tiers or levels, Birthday rewards, Referring friendsSource: TapMango (opens in a new tab)Points by visit or spend, punch cards per product, VIP tiers, birthday rewards, instant-win prizes, and two-sided referral rewards.
Earn and redeem on online ordersYesSource: TapMango (opens in a new tab)
App with your brandIncludedSource: TapMango (opens in a new tab)The pricing page lists the branded app inside the same monthly fee.
Customer list and campaigns
Data pointValue
Guest profiles with historyYesSource: TapMango (opens in a new tab)
Automatic campaignsYesSource: TapMango (opens in a new tab)
Text message campaignsIncluded with an allowanceSource: TapMango (opens in a new tab)Included in the fee, but the quote depends on how much you plan to send.
Email campaignsIncludedSource: TapMango (opens in a new tab)
Guest feedbackYesSource: TapMango (opens in a new tab)Private surveys plus review requests that send happy guests to Google or Yelp.
Gift cards
Data pointValue
Digital gift cardsIncludedSource: TapMango (opens in a new tab)Listed among the platform's features, and the branded app lets guests load and spend store credit; TapMango does not publish how its gift cards work.
Physical gift cardsUnconfirmedSource: TapMango (opens in a new tab)Not stated; the key tags included with the tablet are loyalty tags, not gift cards.
Fee on gift card salesQuote onlySource: TapMango (opens in a new tab)No gift card fee is published.
POS and equipment
Data pointValue
Works with which POSConnects to several POS systemsSource: TapMango (opens in a new tab)
POS systems it connects toToast, Square, Clover, Lightspeed, OthersSource: TapMango (opens in a new tab)Featured: Toast, Square, Clover, Lightspeed Retail and Shopify; TapMango says it connects to more than 40 POS systems but does not list them all.
Extra equipmentIncluded (for example a tablet)Source: TapMango (opens in a new tab)An 8-inch tablet with stand and branded key tags come with the plan; extra tablets change the quote.
Contract and exit
Data pointValue
Initial termQuote onlySource: TapMango (opens in a new tab)Set in your agreement; TapMango does not publish its term on its site.
Automatic renewalQuote onlySource: TapMango (opens in a new tab)Set in your agreement.
Notice to avoid renewalQuote onlySource: TapMango (opens in a new tab)Set in your agreement.
Early termination feeQuote onlySource: TapMango (opens in a new tab)The contract terms, including exit, are given on the sales call; no merchant agreement is public.
Early termination clauseQuote onlySource: TapMango (opens in a new tab)Explained on the sales call; not published.
Right to raise pricesQuote onlySource: TapMango (opens in a new tab)Set in your agreement.
Your guest list when you leaveUnconfirmedSource: TapMango (opens in a new tab)TapMango says your customer data stays yours and lists reporting and exports, but publishes no exit or export terms.
Support
Data pointValue
Support 24/7YesSource: TapMango (opens in a new tab)Stated on the pricing page without published hours. Phone, live chat and email are in every plan; email replies within one business day.
Live support hours a weekUnconfirmedSource: TapMango (opens in a new tab)No support hours on the contact or pricing pages.
Dedicated specialistUnconfirmedSource: TapMango (opens in a new tab)TapMango includes onboarding, strategy and ongoing optimization, but does not say you get an assigned specialist.
Language
Data pointValue
Support in SpanishUnconfirmedSource: TapMango (opens in a new tab)The contact page does not mention Spanish.
Website or help center in Spanish for the USNoSource: TapMango (opens in a new tab)The site is in English only; there is no Spanish version (/es/ returns not found).
Contract or terms in SpanishQuote onlySource: TapMango (opens in a new tab)The contract is not public.

More about TapMango

How we score