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Online ordering review

BeyondMenu

An ordering platform for independent restaurants: a custom website with direct ordering, a listing in its own marketplace and diner app, and done-for-you marketing and Google updates. Prices are quoted per restaurant in a demo, with plans that BeyondMenu says mix a monthly subscription and a low commission, and diners who order on its marketplace pay a convenience fee.

By BeyondMenuParent company: BeyondMenu LLC (private company)
Not enough data to score

Not enough verified data yet

We've verified 10 of 13 key facts for this ordering platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

BeyondMenu suits a restaurant that wants someone else to run its website, Google presence and marketing, and is fine with a shared marketplace app. Because neither its prices nor its terms are published, we can't score it yet; ask for both in writing.

What we like

  • Done for you: it builds and manages your website, your Google profile posts and your marketing campaigns.
  • Your restaurant also shows up in its own marketplace and diner app.
  • No setup fee and no minimum term, per its website page.

What to watch

  • No published prices: what the restaurant pays, including whether there is a commission, is only given in a demo.
  • Diners who order on its marketplace or app pay a convenience fee whose amount isn't published.
  • Its restaurant terms aren't public: refunds, notice and data ownership aren't in writing.
  • No app with your brand; the diner app is BeyondMenu's.

How the score breaks down

RTC ScoreNot enough data

Methodology v0.1.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness52%

We could verify 52% of the scoring data

Strongest points
Contract term, Product status, Cancellation fee
Weakest point
24/7 support

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%No data
  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%1.7 out of 10
  • 24/7 supportWeight 6%Weakest0.0 out of 10
  • Your customers' dataWeight 5%No data
  • Product statusWeight 5%Strongest10.0 out of 10
  • Fee charged to your customersWeight 4%0.0 out of 10
  • Delivery app orders in the same placeWeight 4%No data
  • Support channelsWeight 4%6.0 out of 10
  • Published pricingWeight 3%0.0 out of 10
  • Cancellation feeWeight 3%Strongest10.0 out of 10
  • Refund when you cancelWeight 3%No data
  • Website with your own domainWeight 3%10.0 out of 10
  • Brings you new customersWeight 3%8.0 out of 10
  • Handles fraud and chargebacksWeight 3%No data
  • Notice to cancelWeight 2%No data
  • App with your brandWeight 2%0.0 out of 10
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platform, Delivery app (marketplace)Source: BeyondMenu (opens in a new tab)Your own ordering website plus a listing in its marketplace and diner app.
Requires the vendor's own POSNoSource: BeyondMenu (opens in a new tab)Orders go to your phone or a kitchen printer; BeyondMenu also sells its own POS.
Product statusActiveSource: BeyondMenu (opens in a new tab)Says it serves more than 14,000 US restaurants.
What the restaurant pays
Data pointValue
Monthly feeQuote onlySource: BeyondMenu (opens in a new tab)BeyondMenu doesn't publish its prices; it quotes each restaurant in a demo, with plans that mix a monthly subscription and a low commission.
Published pricingQuote onlySource: BeyondMenu (opens in a new tab)
Commission on app delivery ordersNot publishedSource: BeyondMenu (opens in a new tab)BeyondMenu charges restaurants for orders from its marketplace but doesn't publish its rates.
Commission on app pickup ordersNot publishedSource: BeyondMenu (opens in a new tab)Not published.
Commission when your own drivers deliver app ordersNot publishedSource: BeyondMenu (opens in a new tab)Not published.
Commission on your own online ordersQuote onlySource: BeyondMenu (opens in a new tab)Its online ordering page says "No Middlemen. No Commissions.", but its own blog (August 2026) says its plans for new restaurants mix a monthly subscription and a low commission, quoted per restaurant. Ask which one you get.
Fixed fee per orderNot publishedSource: BeyondMenu (opens in a new tab)BeyondMenu says it charges restaurants low rates but doesn't publish them.
Card processing on online orders (%)Not publishedSource: BeyondMenu (opens in a new tab)Payments run on Stripe; BeyondMenu doesn't publish the rate it charges you.
Card processing per order (¢)Not publishedSource: BeyondMenu (opens in a new tab)Not published.
Card processing included in the commissionUnconfirmedSource: BeyondMenu (opens in a new tab)BeyondMenu doesn't say whether card processing is part of its fees or charged apart.
Setup fee$0 one-timeSource: BeyondMenu (opens in a new tab)Per the FAQ of its website page; BeyondMenu sets everything up for you.
Tablet or hardwareNot needed (works on your POS or your own device)Source: BeyondMenu (opens in a new tab)You manage orders from its owner app on your phone; orders can also print in the kitchen.
Order limit of the planUnconfirmedSource: BeyondMenu (opens in a new tab)No plans are published.
Fee per order over the limitUnconfirmedSource: BeyondMenu (opens in a new tab)No plans are published.
Other feesBeyondMenu publishes no restaurant prices. It says updates, new features and its automated marketing come at no extra cost.Source: BeyondMenu (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersMandatory fee set by the platformSource: BeyondMenu (opens in a new tab)A convenience fee set by BeyondMenu on orders placed on beyondmenu.com and its diner app, per its diner FAQ; the amount isn't published and shows at checkout under "Fees & Taxes". BeyondMenu doesn't say whether it also applies on your own ordering site.
What your customers payOn beyondmenu.com and its app, a convenience fee on each order (amount not published) and, on delivery orders, a delivery fee. On your own ordering site, BeyondMenu doesn't say.Source: BeyondMenu (opens in a new tab)
Who pays for deliveryThe customer pays itSource: BeyondMenu (opens in a new tab)Per its diner FAQ; BeyondMenu doesn't say who makes the deliveries.
Delivery cost per orderNot publishedSource: BeyondMenu (opens in a new tab)Not published.
Contract and exit
Data pointValue
Contract termMonth to monthSource: BeyondMenu (opens in a new tab)No term, per the FAQ of its website page; its restaurant terms aren't public.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancelUnconfirmedSource: BeyondMenu (opens in a new tab)Its restaurant terms aren't public, and its pages don't say how to cancel.
Cancellation feeNone stated: BeyondMenu says there is no minimum term. Its restaurant terms aren't public, so get the exit terms in writing.Source: BeyondMenu (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: BeyondMenu (opens in a new tab)Per the FAQ of its website page; its restaurant terms aren't public, so get the exit terms in writing.
Refund when you cancelUnconfirmedSource: BeyondMenu (opens in a new tab)Its restaurant terms aren't public.
Right to raise pricesNo data
Your customers and marketing
Data pointValue
Your customers' dataUnconfirmedSource: BeyondMenu (opens in a new tab)BeyondMenu says you keep your customer data but doesn't say whether you can export it.
Who owns the customer data (per the terms)UnconfirmedSource: BeyondMenu (opens in a new tab)Its restaurant terms aren't public; its marketing pages say you keep the data.
Website with your own domainIncludedSource: BeyondMenu (opens in a new tab)BeyondMenu builds and manages a website for you, with SEO and Google profile posting.
App with your brandNot offeredSource: BeyondMenu (opens in a new tab)Its diner app is BeyondMenu's own marketplace app, not an app with your brand.
Loyalty and email or text marketingIncludedSource: BeyondMenu (opens in a new tab)Email campaigns, push notifications and sweepstakes, plus a loyalty program in its diner app.
Brings you new customersIts own discovery networkSource: BeyondMenu (opens in a new tab)Diners can find you in its marketplace and diner app, and it runs Google optimization for you.
Operations and integrations
Data pointValue
Direct POS integrationsOthersSource: BeyondMenu (opens in a new tab)Its own POS; BeyondMenu doesn't publish integrations with other POS systems.
Delivery app orders in the same placeUnconfirmedSource: BeyondMenu (opens in a new tab)Its manager app syncs menu changes to delivery platforms, but BeyondMenu doesn't say whether their orders come into the same app.
Delivery for your direct ordersUnconfirmedSource: BeyondMenu (opens in a new tab)Not published.
Handles fraud and chargebacksUnconfirmedSource: BeyondMenu (opens in a new tab)BeyondMenu processes payments on Stripe but doesn't say who handles chargebacks.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: BeyondMenu (opens in a new tab)Doesn't apply: it is compared with direct ordering platforms, not with the delivery apps.
Subscription for your customersN/ASource: BeyondMenu (opens in a new tab)Doesn't apply: it is compared with direct ordering platforms, not with the delivery apps.
Minimum orders guaranteeN/ASource: BeyondMenu (opens in a new tab)Doesn't apply: it is compared with direct ordering platforms, not with the delivery apps.
Publishes its fee caps by cityN/ASource: BeyondMenu (opens in a new tab)Doesn't apply: it is compared with direct ordering platforms, not with the delivery apps.
Support
Data pointValue
24/7 support for restaurantsNoSource: BeyondMenu (opens in a new tab)10 am to 1 am Eastern, every day.
Support channelsPhone, Email or formSource: BeyondMenu (opens in a new tab)Phone and a contact form for partner restaurants.
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: BeyondMenu (opens in a new tab)BeyondMenu doesn't document whether your customers can order in Spanish.
Restaurant dashboard in SpanishUnconfirmedSource: BeyondMenu (opens in a new tab)BeyondMenu doesn't document the languages of its owner app.
Support in SpanishSays it offers it, without a channelSource: BeyondMenu (opens in a new tab)A multilingual support team, a restaurant site in Spanish and Spanish as a choice on its demo form; no Spanish line is published.
Terms in SpanishUnconfirmedSource: BeyondMenu (opens in a new tab)Its restaurant terms aren't public.
US website in SpanishYesSource: BeyondMenu (opens in a new tab)

More about BeyondMenu

How we score