Online ordering review

Checkmate

Brings delivery-app orders into your POS and builds ordering sites, apps and kiosks for chains, by quote, with no setup fee and a 14-day trial from go-live. Listed with the same template, without a score.

By CheckmateParent company: Checkmate.com Inc (private company)Verified Oct 2, 2026

Listed, not scored

Not enough verified data yet

We've verified 9 of 13 key facts for this ordering platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

Aimed at multi-location brands: POS integration is for brands with 10 or more locations. Ask for the contract terms in writing, since they aren't public.

What we like

No setup fee, and a 14-day trial that starts when you go live.
You choose your card processor (one that works with the NMI gateway), and Checkmate takes no part of the processing fees.
Email support answered around the clock (about an hour's wait) and a 24/7 AI chat, plus phone from 8 a.m. to midnight Central.
Integrates the delivery apps with many POS systems, including Toast, Square, Clover and SpotOn.

What to watch

Monthly prices are by quote, and Checkmate doesn't publish its contract for restaurants (notice, cancellation fee, data).
Its direct POS integration is offered to brands with 10 or more locations.
Its direct ordering can't use the card processing built into your POS; you need a processor that works with the NMI gateway.
Loyalty, marketing and online monitoring are add-ons.

How the score breaks down

We don't score this type of product. It's listed with the same template so you can check its pricing, contract and data with sources; the methodology explains why. How we score

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data point	Value
Type of product	Order aggregator, Enterprise platformVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Delivery-app integration into your POS, plus ordering sites, apps, kiosks and catering for brands from local restaurants to large chains.
Requires the vendor's own POS	NoVerified Oct 2, 2026Source: Checkmate (opens in a new tab)
Product status	ActiveVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Private company founded in 2016; Inspire Brands invested in 2020 and Checkmate bought Open:Tender in 2023. No change of owners announced.

What the restaurant pays
Data point	Value
Monthly fee	Quote onlyVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Every package (third-party ordering, direct ordering, or both) is by quote.
Published pricing	Quote onlyVerified Oct 2, 2026Source: Checkmate (opens in a new tab)
Commission on app delivery orders	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup orders	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app orders	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders	Quote onlyVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Checkmate says you bring your own processor and avoid transaction fees; its own fees are by quote.
Fixed fee per order	Quote onlyVerified Oct 2, 2026Source: Checkmate (opens in a new tab)By quote.
Card processing on online orders (%)	UnconfirmedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)You use your own card processor (through the NMI gateway), so the rate is the one your processor charges; Checkmate takes no part of it. Same rule for every platform where you choose among several processors.
Card processing per order (¢)	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)You use your own card processor.
Card processing included in the commission	NoVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Card processing goes through your own processor.
Setup fee	$0 one-timeVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Checkmate says there's no setup fee; its direct ordering page also says no upfront fees or setup costs.
Tablet or hardware	Not needed (works on your POS or your own device)Verified Oct 2, 2026Source: Checkmate (opens in a new tab)Orders go into your POS without extra hardware.
Order limit of the plan	Not publishedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Not published.
Fee per order over the limit	Not publishedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Not published.
Other fees	Refund and dispute management adds a fee, not published, only on the disputes it recovers. Online management and loyalty and marketing are add-ons; kiosks, catering and reconciliation are quoted apart.Verified Oct 2, 2026Source: Checkmate (opens in a new tab)

What your customer pays
Data point	Value
Fee charged to your customers	NoneVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)The service fees, kitchen surcharges or bag fees on your direct orders are the ones you set, and you can highlight them at checkout. Checkmate doesn't publish a fee of its own on your customers; its contract for restaurants isn't public.
What your customers pay	The mandatory fees you set on your direct orders (service fees, kitchen surcharges, bag fees, delivery surcharges), which you can highlight at checkout.Verified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)
Who pays for delivery	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Checkmate offers batch delivery to set pickup points (Outposts); who pays for delivery isn't published.
Delivery cost per order	Not publishedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Not published.

Contract and exit
Data point	Value
Contract term	Month to monthVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)Month to month per its billing help: Checkmate bills monthly and you end the subscription by contacting support. Its contract for restaurants isn't public, so a signed order could set a different term.
Automatic renewal	Not publishedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)It bills monthly; renewal terms aren't published.
Notice to avoid renewal	Not publishedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)No notice period is published.
Notice to cancel	Not publishedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)Its billing help says you end the subscription by contacting support; it publishes no notice period, and its terms for restaurants aren't public (its public terms of use cover its app).
Cancellation fee	Not publishedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)Its billing help doesn't mention a cancellation fee; its contract for restaurants isn't public.
How the cancellation fee works	Not publishedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)Its billing help doesn't mention a cancellation fee, and its terms for restaurants aren't public.
Refund when you cancel	Not publishedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Its terms for restaurants aren't public.
Right to raise prices	Not publishedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Not published.

Your customers and marketing
Data point	Value
Your customers' data	Not publishedVerified Oct 2, 2026Source: Checkmate Help Center (opens in a new tab)Direct Ordering keeps a customer database you manage in its admin panel, with segments and email campaigns; we found no help article that documents exporting it.
Who owns the customer data (per the terms)	Not publishedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Its terms for restaurants aren't public.
Website with your own domain	IncludedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)In the Direct Ordering package, by quote; the ordering site runs on a subdomain of your own domain.
App with your brand	IncludedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)In the Direct Ordering package, by quote.
Loyalty and email or text marketing	Paid add-onVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Loyalty and marketing are an add-on to the Direct Ordering package.
Brings you new customers	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)We found no discovery network or marketing service that brings you new customers, other than the loyalty and marketing add-on.

Operations and integrations
Data point	Value
Direct POS integrations	Toast, Square, Clover, SpotOn, OthersVerified Oct 2, 2026Source: Checkmate (opens in a new tab)The POS logos on its integrations page include Toast, Square, Clover, SpotOn, PAR Brink, NCR, Oracle Micros and Revel; Checkmate says its POS integration is for brands with 10+ locations. No Shift4 POS or Lightspeed logo.
Delivery app orders in the same place	IncludedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Its core product: delivery-app orders into your POS, with menu management and reconciliation.
Delivery for your direct orders	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)We found no published delivery service for your direct orders, other than batch delivery to set pickup points.
Handles fraud and chargebacks	NoVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Card payments run through your own processor; Checkmate's dispute service covers the refunds charged by the delivery apps.

Reach of the delivery apps
Data point	Value
Share of US delivery spending	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customers	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guarantee	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by city	N/AVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Doesn't apply: it isn't a delivery app.

Support
Data point	Value
24/7 support for restaurants	YesVerified Oct 2, 2026Source: Checkmate (opens in a new tab)By email, answered around the clock (about an hour's wait, per its support page). The 24/7 chat is an AI assistant that hands off to a person by email; phone runs from 8 a.m. to midnight Central, every day.
Support channels	Phone, Chat, Email or formVerified Oct 2, 2026Source: Checkmate (opens in a new tab)

Language
Data point	Value
Ordering page in Spanish for your customers	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)We found no Spanish ordering setting in Checkmate's public pages.
Restaurant dashboard in Spanish	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Not documented in its public pages.
Support in Spanish	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Checkmate doesn't say it offers support in Spanish.
Terms in Spanish	UnconfirmedVerified Oct 2, 2026Source: Checkmate (opens in a new tab)Its terms for restaurants aren't public.
US website in Spanish	NoVerified Oct 2, 2026Source: Checkmate (opens in a new tab)itsacheckmate.com/es answers 404.

More about Checkmate

How we score