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Online ordering review

Chowly

Brings delivery-app orders into your POS and sells online ordering, a website and marketing tools, by quote per location, on a month-to-month plan, a plan with a monthly commitment or an annual plan. Listed with the same template, without a score.

By ChowlyParent company: Chowly, Inc. (private company)
Listed, not scored

Not enough verified data yet

We've verified 9 of 13 key facts for this ordering platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

For restaurants on Toast, Square, Clover, SpotOn or Lightspeed that want delivery-app orders in the POS plus their own ordering site. Ask in writing for the price per location, the length of any commitment and the fees charged to your customers.

What we like

  • Offers a month-to-month plan without a minimum commitment that ends with 30 days' written notice.
  • Its restaurant terms are public (updated January 2026) and say how renewal, notice and fee changes work.
  • Integrates with Toast, Square, Clover, SpotOn, Revel and Lightspeed, with no extra tablet.
  • 0% commission to the restaurant on orders from your own site; Chowly's terms let it add fees to your customers' orders (amount not published).
  • Support by text message 24/7.

What to watch

  • Plan prices are by quote per location (minimum $35 a month per location), and the amount of the fees Chowly may add to your customers' orders isn't published.
  • Plans with a minimum monthly commitment or an annual term can't be ended early for convenience under the terms, and the commitment's length isn't published.
  • Orders placed through Google can cost up to 10% to Chowly plus card processing.
  • The terms don't say who owns your customers' data.
  • Phone support isn't 24/7: daily from 9 a.m. to midnight Central.

How the score breaks down

We don't score this type of product. It's listed with the same template so you can check its pricing, contract and data with sources; the methodology explains why. How we score

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productOrder aggregator, Direct ordering platformSource: Chowly (opens in a new tab)It started as a tool that brings delivery-app orders into your POS; it now also sells online ordering on your own site, a website and marketing.
Requires the vendor's own POSNoSource: Chowly (opens in a new tab)
Product statusActiveSource: Chowly (opens in a new tab)Private company founded in Chicago in 2015; it bought Koala and Targetable in 2023. No change of owners announced.
What the restaurant pays
Data pointValue
Monthly feeQuote onlySource: Chowly (opens in a new tab)By quote per location. Chowly's terms set a minimum of $35 a month per location unless your onboarding form says otherwise.
Published pricingPartly publishedSource: Chowly (opens in a new tab)The plan price is by quote; the terms publish the monthly minimum and the fees on orders placed through Google.
Commission on app delivery ordersN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Chowly (opens in a new tab)On orders from your own site. On orders placed through Google, Chowly can take up to 10% of the order, and its terms let it add fees to your customers' orders.
Fixed fee per orderNot publishedSource: Chowly (opens in a new tab)The terms charge a monthly fee per location; we found no published fixed fee per order on your own site.
Card processing on online orders (%)Not publishedSource: Chowly (opens in a new tab)Your customers' cards go through the payment processor set up for your restaurant; the rate on your own site isn't published. On orders placed through Google, the terms set 2.9% + $0.30.
Card processing per order (¢)Not publishedSource: Chowly (opens in a new tab)Not published for your own site.
Card processing included in the commissionNoSource: Chowly (opens in a new tab)Card processing is paid apart from the monthly fee.
Setup feeQuote onlySource: Chowly (opens in a new tab)One-time fee per location set in your onboarding form.
Tablet or hardwareNot needed (works on your POS or your own device)Source: Chowly (opens in a new tab)Orders go straight into your POS.
Order limit of the planNot publishedSource: Chowly (opens in a new tab)The terms don't mention an order limit; the plan is in your onboarding form.
Fee per order over the limitNot publishedSource: Chowly (opens in a new tab)Not published.
Other feesMonthly minimum of $35 per location. On orders placed through Google: 2.9% + $0.30 to Chowly's payment partner and up to 10% of the order to Chowly. Unpaid fees can accrue 1.5% interest a month.Source: Chowly (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersThe platform may charge a variable feeSource: Chowly (opens in a new tab)Chowly's terms let it charge your customers extra fees on orders from your own site; the amount isn't published.
What your customers payNot publishedSource: Chowly (opens in a new tab)The amount of the fees Chowly may add isn't published.
Who pays for deliveryUnconfirmedSource: Chowly (opens in a new tab)Chowly's courier service delivers through a network of partners (Nash); who pays each delivery isn't published.
Delivery cost per orderNot publishedSource: Chowly (opens in a new tab)Not published.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Chowly (opens in a new tab)Month to month on the monthly plan without a minimum commitment. With a minimum monthly commitment, the term lasts as long as the commitment, whose length isn't published; the annual plan runs a year and renews for another year.
Automatic renewal1 monthSource: Chowly (opens in a new tab)Monthly on the monthly plans; a year on the annual plan.
Notice to avoid renewal30 daysSource: Chowly (opens in a new tab)Written notice on the monthly plans; 60 days before the end of the year on the annual plan.
Notice to cancel30 daysSource: Chowly (opens in a new tab)On the monthly plans. With a minimum monthly commitment, the term runs until the commitment ends; on the annual plan, notice must arrive 60 days before the year ends.
Cancellation feeThe terms set no cancellation fee, but they don't let you leave a plan with a monthly commitment or an annual plan early for convenience: the agreement only ends early for breach, nonpayment or insolvency. The month-to-month plan without a minimum commitment ends with 30 days' written notice; the annual plan renews for another year unless you give notice 60 days before it ends.Source: Chowly (opens in a new tab)
How the cancellation fee worksOther (see the clause)Source: Chowly (opens in a new tab)The month-to-month plan without a minimum commitment ends with 30 days' written notice and no fee. With a minimum monthly commitment or the annual plan, the terms give no early exit for convenience (only for breach, nonpayment or insolvency) and don't say what you'd owe if you leave early.
Refund when you cancelThe terms don't saySource: Chowly (opens in a new tab)The restaurant terms don't mention refunds. Chowly's marketing pages advertise a "Guaranteed Growth" refund if your own-site sales don't grow within six months, without publishing its conditions.
Right to raise pricesChowly can change its fees with 30 days' written notice before the end of a monthly billing period, and can amend the terms by posting a new version online.Source: Chowly (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataUnconfirmedSource: Chowly (opens in a new tab)Chowly says the loyalty data is yours and you market to it with its email tools; we didn't find a documented export (its help center is behind a security check we don't bypass).
Who owns the customer data (per the terms)The terms don't saySource: Chowly (opens in a new tab)The terms define the order data your customers submit but don't say who owns it, and ask you not to re-identify their personal information. Chowly's marketing pages say the loyalty data is yours.
Website with your own domainIncludedSource: Chowly (opens in a new tab)The Chowly platform includes (and requires) its website builder, with ordering on your own domain.
App with your brandPaid add-onSource: Chowly (opens in a new tab)iOS and Android app, one of the tools priced by what you turn on.
Loyalty and email or text marketingPaid add-onSource: Chowly (opens in a new tab)Loyalty, email campaigns and surveys are tools priced by what you turn on.
Brings you new customersSearch and marketing toolsSource: Chowly (opens in a new tab)Google Ads, local search and Google Business Profile management, run by its AI tools.
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, SpotOn, Lightspeed, OthersSource: Chowly (opens in a new tab)Its POS pages name Toast, Square, SpotOn, Clover, Revel and Lightspeed. We found no Shift4 POS page.
Delivery app orders in the same placeIncludedSource: Chowly (opens in a new tab)Its original product: delivery-app orders into your POS, with menu sync.
Delivery for your direct ordersOthersSource: Chowly (opens in a new tab)Courier service through Nash's network of delivery partners.
Handles fraud and chargebacksNoSource: Chowly (opens in a new tab)Card payments run through your restaurant's payment processor, so chargebacks are handled with it; Chowly's dispute service covers the delivery apps' error charges.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Chowly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Chowly (opens in a new tab)By text message 24/7; phone daily from 9 a.m. to midnight Central; chat and tickets at chowly.help.
Support channelsText message, Phone, Chat, Email or formSource: Chowly (opens in a new tab)
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: Chowly (opens in a new tab)We found no Spanish ordering page or Spanish menu setting in Chowly's public pages.
Restaurant dashboard in SpanishUnconfirmedSource: Chowly (opens in a new tab)Not documented in its public pages.
Support in SpanishUnconfirmedSource: Chowly (opens in a new tab)Chowly doesn't say it offers support in Spanish.
Terms in SpanishNoSource: Chowly (opens in a new tab)The restaurant terms are only in English.
US website in SpanishNoSource: Chowly (opens in a new tab)chowly.com/es answers 404.

More about Chowly

How we score