Plans
| Plan | Price | Billed per | Notes |
|---|---|---|---|
| Launch | $249/monthChowNow (opens in a new tab) · Vendor website · | location | Billed monthly; $229 a month on an annual plan. Website, app, loyalty and email marketing (500 contacts). |
| Grow | $349/monthChowNow (opens in a new tab) · Vendor website · | location | Billed monthly; $319 a month on an annual plan. Adds text marketing (2,000 credits), QR ordering and delivery app orders in one place. |
| Elevate | $449/monthChowNow (opens in a new tab) · Vendor website · | location | Billed monthly; $409 a month on an annual plan. 5,000 contacts and 5,000 text credits. |
Commissions and fees
| Fee | Amount | Applies to |
|---|---|---|
| Card processing (%) | 2.95%ChowNow (opens in a new tab) · Contract or terms · | per order · Online |
| Card processing (per order) | 29¢ChowNow (opens in a new tab) · Contract or terms · | per order · Online |
| Setup fee | $499 one-timeChowNow (opens in a new tab) · Contract or terms · Per the agreement; the pricing page shows a $119 to $499 range. | per location |
| Apple developer account for your app | $99/yearChowNow (opens in a new tab) · Vendor website · | per accountOnly if you publish your own app. |
| Printer | $250 one-timeChowNow (opens in a new tab) · Vendor website · From $250 to $420. | per locationOnly if you buy ChowNow's printer instead of sending orders to your POS. |
| ChowNow Flex delivery | $7.98ChowNow Restaurant Support (opens in a new tab) · Vendor website · | per order · orders the app deliversOnly on orders delivered with ChowNow Flex, and only the part of the fee you decide not to charge your customer. |
| Marketing fee on Discovery Network orders (Order Better Network) | 15.5%ChowNow (opens in a new tab) · Contract or terms · ChowNow's Discovery Network page says Profit Protector "automatically adjusts menu prices to offset standard fees" on those channels; its help center places Profit Protector within the Order Better Network. | per order · every online orderOnly on orders that come through the Discovery Network (Google, Apple Maps, Yelp and other sites), which every plan includes and which ChowNow says you can turn off channel by channel. With Profit Protector on, your menu prices on those channels rise to offset it, so your customers pay it instead. Not in the 12-month cost: the share of orders from those channels isn't known. |
Paid by your customers
With this program your customers pay the card cost on the cards it covers, so those cost your restaurant $0 in our estimate. A surcharge only covers credit cards: your restaurant still pays the vendor's rate on debit. We show what your customers pay apart and never add it to your cost. Card network rules and state laws apply, and some states limit surcharges.
| Fee | Amount | Applies to |
|---|---|---|
| Service charge paid by your customers | $0.99ChowNow (opens in a new tab) · Contract or terms · The agreement (§4.1) lets you opt out in writing at any time; ChowNow's help center instead says the charge is added if you enable the setting in your dashboard. | per order · every online orderOn your website and app orders. Per the agreement it applies unless you opt out in writing; per the help center, only if you turn it on. Half of it goes to you. |
| Support Local Fee paid by your customers | 7.5%ChowNow Restaurant Support (opens in a new tab) · Vendor website · | per order · every online orderOnly on orders placed in the ChowNow app or eat.chownow.com, not on your own website or app. |