RTC SCORE
8.4
#1 of 21 with enough data
Online Ordering by DoorDash
DoorDash's direct ordering for restaurants that already sell on DoorDash: 0% commission and no monthly fee to the restaurant, card processing of 2.9% + 30¢ unless your rate card says otherwise, DoorDash's couriers deliver and your customer pays the delivery. Website, app and loyalty cost $99 or $249 a month.
Not enough data to score Grubhub Direct
Grubhub's branded ordering site for restaurants already on Grubhub's marketplace: 0% commission and no hosting, setup or delivery fee to the restaurant, an order processing fee at a rate Grubhub doesn't publish, Grubhub's drivers deliver and you can download your customers' data.
Key differences
| Data point | Online Ordering by DoorDash | Grubhub Direct |
|---|---|---|
| Support channels | Phone, Chat, Email or form | Phone, Email or form |
Side by side
| Feature | Online Ordering by DoorDashRTC Score: 8.4 out of 10 | Grubhub DirectRTC Score: Not enough data |
|---|---|---|
| Type of platform | ||
| Type of product | A delivery app's direct orderingSource: DoorDash (opens in a new tab)Only for restaurants with an active DoorDash Marketplace store. | A delivery app's direct orderingSource: Grubhub (opens in a new tab)Only for restaurants on Grubhub's marketplace. |
| Requires the vendor's own POS | NoSource: DoorDash (opens in a new tab)It needs a DoorDash Marketplace store, not a DoorDash POS. | NoSource: Grubhub (opens in a new tab)Grubhub doesn't sell a POS: Direct needs a Grubhub Marketplace account instead. |
| Product status | ActiveSource: DoorDash (opens in a new tab)Renamed from DoorDash Storefront; existing Storefront restaurants moved over at no extra cost. | Active, changed owners in the last 2 yearsSource: Wonder (opens in a new tab)Wonder bought Grubhub in January 2025. |
| What the restaurant pays | ||
| Monthly fee | $0/moSource: DoorDash (opens in a new tab)Online Ordering comes with every DoorDash Marketplace plan. The Commerce Platform packages add a branded website (Boost, $99 a month) or a branded app and loyalty (Pro, $249 a month). | $0/moSource: Grubhub (opens in a new tab)An enhanced version with designer help and more campaign tools costs extra; Grubhub doesn't publish its price. |
| Published pricing | Partly publishedSource: DoorDash (opens in a new tab)The packages' prices are published and the addendum sets 2.9% + $0.30 for processing unless your rate card says otherwise, but DoorDash says the processing fee varies by package and doesn't publish the delivery fees your customers pay. | Partly publishedSource: Grubhub (opens in a new tab)Grubhub doesn't publish the processing rate for Direct nor the price of the enhanced version. |
| Commission on app delivery orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission on app pickup orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission when your own drivers deliver app orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission on your own online orders | 0%Source: DoorDash (opens in a new tab) | 0%Source: Grubhub (opens in a new tab)Grubhub presents it as hosting, commission and delivery fees "waived" for its Marketplace restaurants and publishes no end date. |
| Fixed fee per order | $0 per orderSource: DoorDash (opens in a new tab)No fixed fee per order apart from the 30¢ of card processing. | $0 per orderSource: Grubhub (opens in a new tab)Apart from the order processing fee, whose rate isn't published. |
| Card processing on online orders (%) | 2.9%Source: DoorDash (opens in a new tab)The addendum's rate unless your rate card sets another; DoorDash says the processing fee varies by package. | Not publishedSource: Grubhub (opens in a new tab)Not published for Direct. Grubhub's standard order processing fee is 3.05% + 30¢ (its trial period addendum of August 2026), but its current pages don't say that rate applies to Direct orders. |
| Card processing per order (¢) | 30¢Source: DoorDash (opens in a new tab) | Not publishedSource: Grubhub (opens in a new tab)Not published for Direct. |
| Card processing included in the commission | NoSource: DoorDash (opens in a new tab) | NoSource: Grubhub (opens in a new tab) |
| Setup fee | $0 one-timeSource: DoorDash (opens in a new tab)The paid packages can carry implementation and text message fees in your rate card. | $0 one-timeSource: Grubhub (opens in a new tab) |
| Tablet or hardware | Not needed (works on your POS or your own device)Source: DoorDash (opens in a new tab) | Not needed (works on your POS or your own device)Source: Grubhub (opens in a new tab)Direct orders are managed in the Grubhub for Merchants portal, on the web, Grubhub's tablet or your own device. |
| Order limit of the plan | No order limitSource: DoorDash (opens in a new tab)No order limit: you pay card processing per order. | No order limitSource: Grubhub (opens in a new tab)No order limit: you pay processing per order. |
| Fee per order over the limit | N/ASource: DoorDash (opens in a new tab)Doesn't apply: no order limit. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: no order limit. |
| Other fees | Optional packages: Boost, $99 a month (branded website, automated email, loyalty and gift card integrations), and Pro, $249 a month (adds a branded app, a loyalty program across channels, review management and email and text marketing). Paid packages can carry implementation and text message fees.Source: DoorDash (opens in a new tab) | Optional: an enhanced version of Grubhub Direct with designer help and more campaign tools, at a price Grubhub doesn't publish.Source: Grubhub (opens in a new tab) |
| What your customer pays | ||
| Fee charged to your customers | The platform may charge a variable feeSource: DoorDash (opens in a new tab)On delivery orders DoorDash charges your customers the fees of your rate card and can change them; you can pay part of them. The addendum doesn't mention a customer fee on pickup orders. | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub doesn't publish what your customers pay on Direct orders. |
| What your customers pay | On delivery orders your customer pays the delivery fees DoorDash sets, plus a regulatory fee in California (5% of the subtotal), New York City ($1.99) and Seattle ($4.99). You can pay part of the delivery fee for them.Source: DoorDash (opens in a new tab) | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub doesn't publish what your customers pay on Direct orders. |
| Who pays for delivery | The restaurant chooses: customer, restaurant or splitSource: DoorDash (opens in a new tab)By default your customer pays the delivery; you can pay part of it. | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub's drivers deliver and the delivery fee to the restaurant is waived; Grubhub doesn't say what your customer pays for delivery. |
| Delivery cost per order | Not publishedSource: DoorDash (opens in a new tab)The delivery fees are in DoorDash's rate card, not published. | Not publishedSource: Grubhub (opens in a new tab)Not published. |
| Contract and exit | ||
| Contract term | Month to monthSource: DoorDash (opens in a new tab)No fixed term on Online Ordering without a monthly fee: month to month, with 7 days' notice. A paid package can carry a minimum commitment in your rate card. | UnconfirmedSource: Grubhub (opens in a new tab)Not public: Grubhub doesn't publish the Direct terms. |
| Notice to cancel | 7 daysSource: DoorDash (opens in a new tab)The Online Ordering addendum ends under DoorDash's terms (7 days' notice). A paid package can carry a minimum commitment in your rate card, during which you can't end it. | UnconfirmedSource: Grubhub (opens in a new tab)Not public: Grubhub doesn't publish the Direct terms; its old merchant terms page no longer loads. |
| Cancellation fee | No cancellation penalties, per DoorDash. If your rate card sets a minimum commitment for a paid package, you can't end it before that period is over, and prepaid fees aren't refunded.Source: DoorDash (opens in a new tab) | No cancellation fees, per Grubhub's FAQ. The Direct terms aren't public, so the term and the notice to leave aren't published.Source: Grubhub (opens in a new tab) |
| How the cancellation fee works | No cancellation feeSource: DoorDash (opens in a new tab) | No cancellation feeSource: Grubhub (opens in a new tab) |
| Refund when you cancel | No refundsSource: DoorDash (opens in a new tab)Matters only on the paid packages: Online Ordering without a monthly fee has nothing paid in advance. | UnconfirmedSource: Grubhub (opens in a new tab)Not public: Grubhub doesn't publish the Direct terms. |
| Right to raise prices | DoorDash gives at least 30 days' written notice of fee increases for your package, effective after any minimum commitment. Customer fees can change at any time.Source: DoorDash (opens in a new tab) | No data |
| Trial period | No data | No data |
| Your customers and marketing | ||
| Your customers' data | You can export itSource: DoorDash (opens in a new tab)A downloadable customer report in the Merchant Portal. When you leave, you can ask for a copy within 30 days (addendum §8.3). | Export, plus a built-in CRMSource: Grubhub (opens in a new tab)Customer profiles with contact data, order history and lifetime spend, at no cost, in a dashboard with campaign tools. |
| Who owns the customer data (per the terms) | The terms don't saySource: DoorDash (opens in a new tab)The addendum doesn't say who owns it: DoorDash processes it for your benefit, may contact your customers for research, and you must follow its privacy policy and the TCPA when you use it. | UnconfirmedSource: Grubhub (opens in a new tab)The Direct page says "Own your data", but Grubhub doesn't publish the Direct terms, and its Merchant Terms for the marketplace say customer data is Grubhub's property. |
| Website with your own domain | Paid add-onSource: DoorDash (opens in a new tab)Branded website with the Boost package, $99 a month. When you leave, DoorDash can keep the web domain it bought for your site (addendum §7). | UnconfirmedSource: Grubhub (opens in a new tab)A branded ordering site that can integrate with your website; Grubhub doesn't say whether it can use your own domain. |
| App with your brand | Paid add-onSource: DoorDash (opens in a new tab)With the Pro package, $249 a month. | Not offeredSource: Grubhub (opens in a new tab)Direct is a website; for an app of your own, Grubhub offers its API. |
| Loyalty and email or text marketing | Paid add-onSource: DoorDash (opens in a new tab)Automated email with Boost ($99 a month); the loyalty program and email and text marketing with Pro ($249 a month). The package without a monthly fee includes a promotions tool. | IncludedSource: Grubhub (opens in a new tab)Promotions with a rewards banner and campaign tools in the Direct dashboard; Grubhub's help center describes new-customer and limited-time promotions and a spend- or visit-based loyalty program for Direct. |
| Brings you new customers | Search and marketing toolsSource: DoorDash (opens in a new tab) | Search and marketing toolsSource: Grubhub (opens in a new tab) |
| Operations and integrations | ||
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, OthersSource: DoorDash (opens in a new tab)Direct orders land in the same POS as your DoorDash Marketplace orders. Toast and Square come from this page; DoorDash's POS article names Clover too, and its integrations page (merchants.doordash.com/en-us/integrations) lists Shift4 POS, Qu, PAR and OneTablet. | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub lists POS integrations for its marketplace (Toast, Square, Clover, Shift4 POS and others), and its portal page mentions POS integrations for "Grubhub orders", but no Grubhub page says that Direct orders reach your POS. |
| Delivery app orders in the same place | IncludedSource: DoorDash (opens in a new tab)Only DoorDash's own app: its Marketplace orders and your direct orders arrive in the same tablet or POS, with one menu. It doesn't bring Uber Eats or Grubhub orders. | IncludedSource: Grubhub (opens in a new tab)Only Grubhub: Marketplace and Direct orders, menu and promotions are managed in the same portal. It doesn't bring DoorDash or Uber Eats orders. Direct orders are paid apart from Marketplace orders. |
| Delivery for your direct orders | The vendor's own delivery serviceSource: DoorDash (opens in a new tab)DoorDash's Dashers deliver your direct orders. | The vendor's own delivery serviceSource: Grubhub (opens in a new tab)Grubhub's drivers deliver Direct orders, with the delivery fee to the restaurant waived. |
| Handles fraud and chargebacks | YesSource: DoorDash (opens in a new tab) | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub doesn't say who bears chargebacks on Direct orders. |
| Reach of the delivery apps | ||
| Share of US delivery spending | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Subscription for your customers | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Minimum orders guarantee | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Publishes its fee caps by city | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Support | ||
| 24/7 support for restaurants | YesSource: DoorDash (opens in a new tab)DoorDash's merchant support, plus a support line for problems with deliveries. | YesSource: Grubhub (opens in a new tab)Grubhub's care team for restaurants, for live orders. |
| Support channels | Phone, Chat, Email or formSource: DoorDash (opens in a new tab) | Phone, Email or formSource: Grubhub (opens in a new tab)Phone and a contact form, both after signing in to Grubhub for Restaurants. |
Contracts compared
| Product | Initial term | Auto-renewal | Early termination fee | Price increases during the term | Trial |
|---|---|---|---|---|---|
| Grubhub DirectSource: Grubhub (opens in a new tab) | Unconfirmed | No data | No cancellation fees, per Grubhub's FAQ. The Direct terms aren't public, so the term and the notice to leave aren't published. | No data | No data |
| Online Ordering by DoorDashSource: DoorDash (opens in a new tab) | Month to monthSource: DoorDash (opens in a new tab)No fixed term on Online Ordering without a monthly fee: month to month, with 7 days' notice. A paid package can carry a minimum commitment in your rate card. | No data | No cancellation penalties, per DoorDash. If your rate card sets a minimum commitment for a paid package, you can't end it before that period is over, and prepaid fees aren't refunded. | DoorDash gives at least 30 days' written notice of fee increases for your package, effective after any minimum commitment. Customer fees can change at any time. | No data |
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.