RTC SCORE
8.4
#1 of 21 with enough data
Online Ordering by DoorDash
DoorDash's direct ordering for restaurants that already sell on DoorDash: 0% commission and no monthly fee to the restaurant, card processing of 2.9% + 30¢ unless your rate card says otherwise, DoorDash's couriers deliver and your customer pays the delivery. Website, app and loyalty cost $99 or $249 a month.
RTC SCORE
8.2
#2 of 21 with enough data
Uber Eats Webshop
Uber Eats' ordering page for your own website and social media, for restaurants already on Uber Eats: 0% commission and no monthly fee to the restaurant, an order processing fee of 2.5% + 29¢ per order, Uber's couriers deliver and your customer pays the same fees as in the Uber Eats app.
Key differences
| Data point | Online Ordering by DoorDash | Uber Eats Webshop |
|---|---|---|
| Card processing on online orders (%) | 2.9% | 2.5% |
| Card processing per order (¢) | 30¢ | 29¢ |
| Notice to cancel | 7 days | 0 days |
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, Others | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, Others |
| Support channels | Phone, Chat, Email or form | Phone, Email or form, Chat |
Side by side
| Feature | Online Ordering by DoorDashRTC Score: 8.4 out of 10 | Uber Eats WebshopRTC Score: 8.2 out of 10 |
|---|---|---|
| Type of platform | ||
| Type of product | A delivery app's direct orderingSource: DoorDash (opens in a new tab)Only for restaurants with an active DoorDash Marketplace store. | A delivery app's direct orderingSource: Uber Eats (opens in a new tab)Only for restaurants with an Uber Eats marketplace account; new restaurants sign up with Uber Eats first. |
| Requires the vendor's own POS | NoSource: DoorDash (opens in a new tab)It needs a DoorDash Marketplace store, not a DoorDash POS. | NoSource: Uber Eats (opens in a new tab)It needs an Uber Eats marketplace account, not a particular POS. |
| Product status | ActiveSource: DoorDash (opens in a new tab)Renamed from DoorDash Storefront; existing Storefront restaurants moved over at no extra cost. | ActiveSource: Uber Eats (opens in a new tab) |
| What the restaurant pays | ||
| Monthly fee | $0/moSource: DoorDash (opens in a new tab)Online Ordering comes with every DoorDash Marketplace plan. The Commerce Platform packages add a branded website (Boost, $99 a month) or a branded app and loyalty (Pro, $249 a month). | $0/moSource: Uber Eats (opens in a new tab)No monthly fee with an Uber Eats marketplace account: the pricing page lists only the order processing fee. Uber's Webshop help page says it is waiving "for now" the fees for the website, delivery fulfillment and support. |
| Published pricing | Partly publishedSource: DoorDash (opens in a new tab)The packages' prices are published and the addendum sets 2.9% + $0.30 for processing unless your rate card says otherwise, but DoorDash says the processing fee varies by package and doesn't publish the delivery fees your customers pay. | PublishedSource: Uber Eats (opens in a new tab) |
| Commission on app delivery orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission on app pickup orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission when your own drivers deliver app orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission on your own online orders | 0%Source: DoorDash (opens in a new tab) | 0%Source: Uber Eats (opens in a new tab)No commission on Webshop orders: you pay Uber's order processing fee of 2.5% + $0.29 per order. |
| Fixed fee per order | $0 per orderSource: DoorDash (opens in a new tab)No fixed fee per order apart from the 30¢ of card processing. | $0 per orderSource: Uber Eats (opens in a new tab)No fixed fee per order apart from the $0.29 of the order processing fee. |
| Card processing on online orders (%) | 2.9%Source: DoorDash (opens in a new tab)The addendum's rate unless your rate card sets another; DoorDash says the processing fee varies by package. | 2.5%(Best value)Source: Uber (opens in a new tab)Uber's order processing fee for Webshop (the "Webshop Online Ordering Fee" of its terms), the only fee it charges the restaurant on these orders. |
| Card processing per order (¢) | 30¢Source: DoorDash (opens in a new tab) | 29¢(Best value)Source: Uber (opens in a new tab) |
| Card processing included in the commission | NoSource: DoorDash (opens in a new tab) | NoSource: Uber Eats (opens in a new tab)There is no commission to include it in: you pay the order processing fee on each order. Uber collects the payment as your payment collection agent (terms §3.p) and charges no other card fee for Webshop. |
| Setup fee | $0 one-timeSource: DoorDash (opens in a new tab)The paid packages can carry implementation and text message fees in your rate card. | $0 one-timeSource: Uber (opens in a new tab)The fee table of the terms has no setup fee for Webshop. |
| Tablet or hardware | Not needed (works on your POS or your own device)Source: DoorDash (opens in a new tab) | Not needed (works on your POS or your own device)Source: Uber Eats (opens in a new tab) |
| Order limit of the plan | No order limitSource: DoorDash (opens in a new tab)No order limit: you pay card processing per order. | No order limitSource: Uber (opens in a new tab)No order limit: you pay per order. |
| Fee per order over the limit | N/ASource: DoorDash (opens in a new tab)Doesn't apply: no order limit. | N/ASource: Uber (opens in a new tab)Doesn't apply: no order limit. |
| Other fees | Optional packages: Boost, $99 a month (branded website, automated email, loyalty and gift card integrations), and Pro, $249 a month (adds a branded app, a loyalty program across channels, review management and email and text marketing). Paid packages can carry implementation and text message fees.Source: DoorDash (opens in a new tab) | Nothing else is published for Webshop. Uber's terms let it bill fines and out-of-pocket costs it incurs supporting your order processing (§3.c), and $0.99 per order in which a customer redeems an offer you run.Source: Uber (opens in a new tab) |
| What your customer pays | ||
| Fee charged to your customers | The platform may charge a variable feeSource: DoorDash (opens in a new tab)On delivery orders DoorDash charges your customers the fees of your rate card and can change them; you can pay part of them. The addendum doesn't mention a customer fee on pickup orders. | Mandatory fee set by the platformSource: Uber (opens in a new tab)In the app, Uber charges a service fee on orders its couriers deliver (a percentage of the subtotal, with a minimum and a maximum, that varies by region), plus a delivery fee and, below a minimum subtotal, a small order fee (Uber Help for customers). |
| What your customers pay | On delivery orders your customer pays the delivery fees DoorDash sets, plus a regulatory fee in California (5% of the subtotal), New York City ($1.99) and Seattle ($4.99). You can pay part of the delivery fee for them.Source: DoorDash (opens in a new tab) | The same fees as in the Uber Eats app: a delivery fee that varies by store, the customer's location and courier availability; a service fee on orders Uber's couriers deliver, a percentage of the subtotal with a minimum and a maximum that varies by region; a small order fee, which varies by city, below a minimum subtotal; and in California a driver benefits fee.Source: Uber (opens in a new tab) |
| Who pays for delivery | The restaurant chooses: customer, restaurant or splitSource: DoorDash (opens in a new tab)By default your customer pays the delivery; you can pay part of it. | The customer pays itSource: Uber (opens in a new tab)Uber's couriers deliver; the restaurant pays no delivery fulfillment fee (waived "for now"). |
| Delivery cost per order | Not publishedSource: DoorDash (opens in a new tab)The delivery fees are in DoorDash's rate card, not published. | Not publishedSource: Uber (opens in a new tab)The delivery fee your customer pays varies with distance and courier availability; Uber doesn't publish an amount. |
| Contract and exit | ||
| Contract term | Month to monthSource: DoorDash (opens in a new tab)No fixed term on Online Ordering without a monthly fee: month to month, with 7 days' notice. A paid package can carry a minimum commitment in your rate card. | Month to monthSource: Uber (opens in a new tab)No minimum term for Webshop; it runs under the Uber Eats merchant terms. |
| Notice to cancel | 7 daysSource: DoorDash (opens in a new tab)The Online Ordering addendum ends under DoorDash's terms (7 days' notice). A paid package can carry a minimum commitment in your rate card, during which you can't end it. | 0 days(Best value)Source: Uber (opens in a new tab)You can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice. |
| Cancellation fee | No cancellation penalties, per DoorDash. If your rate card sets a minimum commitment for a paid package, you can't end it before that period is over, and prepaid fees aren't refunded.Source: DoorDash (opens in a new tab) | No cancellation fee: you can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice (§11.b).Source: Uber (opens in a new tab) |
| How the cancellation fee works | No cancellation feeSource: DoorDash (opens in a new tab) | No cancellation feeSource: Uber (opens in a new tab) |
| Refund when you cancel | No refundsSource: DoorDash (opens in a new tab)Matters only on the paid packages: Online Ordering without a monthly fee has nothing paid in advance. | The terms don't saySource: Uber (opens in a new tab)The terms don't address refunds; nothing is paid in advance, since the fee is charged per order. |
| Right to raise prices | DoorDash gives at least 30 days' written notice of fee increases for your package, effective after any minimum commitment. Customer fees can change at any time.Source: DoorDash (opens in a new tab) | Uber can change the terms, fees included, at its sole discretion when it posts a new version; its help page says it will let you know ahead of time if Webshop pricing changes.Source: Uber (opens in a new tab) |
| Trial period | No data | No data |
| Your customers and marketing | ||
| Your customers' data | You can export itSource: DoorDash (opens in a new tab)A downloadable customer report in the Merchant Portal. When you leave, you can ask for a copy within 30 days (addendum §8.3). | You can export itSource: Uber Eats (opens in a new tab)Only the customers who opt in at checkout: name, surname, email, first and last order, lifetime spending and number of orders. Uber Eats Manager reports download as CSV files. |
| Who owns the customer data (per the terms) | The terms don't saySource: DoorDash (opens in a new tab)The addendum doesn't say who owns it: DoorDash processes it for your benefit, may contact your customers for research, and you must follow its privacy policy and the TCPA when you use it. | The terms don't saySource: Uber (opens in a new tab)The terms don't say who owns the data of Webshop customers who opt in. |
| Website with your own domain | Paid add-onSource: DoorDash (opens in a new tab)Branded website with the Boost package, $99 a month. When you leave, DoorDash can keep the web domain it bought for your site (addendum §7). | Not offeredSource: Uber Eats (opens in a new tab)An ordering page with an Uber link that you add to your website and social media, not a website on your own domain. |
| App with your brand | Paid add-onSource: DoorDash (opens in a new tab)With the Pro package, $249 a month. | Not offeredSource: Uber Eats (opens in a new tab)Web ordering only; no app with your brand. |
| Loyalty and email or text marketing | Paid add-onSource: DoorDash (opens in a new tab)Automated email with Boost ($99 a month); the loyalty program and email and text marketing with Pro ($249 a month). The package without a monthly fee includes a promotions tool. | UnconfirmedSource: Uber Eats (opens in a new tab)Promotions you create in Uber Eats Manager apply to Webshop, but Uber doesn't document loyalty, email or text marketing for it. |
| Brings you new customers | Search and marketing toolsSource: DoorDash (opens in a new tab) | Search and marketing toolsSource: Uber Eats (opens in a new tab) |
| Operations and integrations | ||
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, OthersSource: DoorDash (opens in a new tab)Direct orders land in the same POS as your DoorDash Marketplace orders. Toast and Square come from this page; DoorDash's POS article names Clover too, and its integrations page (merchants.doordash.com/en-us/integrations) lists Shift4 POS, Qu, PAR and OneTablet. | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, OthersSource: Uber Eats (opens in a new tab)Webshop orders reach your POS through the same Uber Eats integration. Toast, Square and Clover come from this FAQ; Uber Eats' integration partners directory (merchants.ubereats.com/us/en/integration-partners/eats/) also lists Shift4 POS, SpotOn and Lightspeed. |
| Delivery app orders in the same place | IncludedSource: DoorDash (opens in a new tab)Only DoorDash's own app: its Marketplace orders and your direct orders arrive in the same tablet or POS, with one menu. It doesn't bring Uber Eats or Grubhub orders. | IncludedSource: Uber Eats (opens in a new tab)Only Uber Eats: its orders and your Webshop orders arrive in the same place. It doesn't bring DoorDash or Grubhub orders. |
| Delivery for your direct orders | The vendor's own delivery serviceSource: DoorDash (opens in a new tab)DoorDash's Dashers deliver your direct orders. | The vendor's own delivery serviceSource: Uber Eats (opens in a new tab)Uber's couriers deliver your Webshop orders. |
| Handles fraud and chargebacks | YesSource: DoorDash (opens in a new tab) | UnconfirmedSource: Uber (opens in a new tab)Uber doesn't say who bears chargebacks on Webshop orders. |
| Reach of the delivery apps | ||
| Share of US delivery spending | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Subscription for your customers | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Minimum orders guarantee | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Publishes its fee caps by city | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Support | ||
| 24/7 support for restaurants | YesSource: DoorDash (opens in a new tab)DoorDash's merchant support, plus a support line for problems with deliveries. | YesSource: Uber (opens in a new tab)Uber Eats' merchant support; Uber also handles your customers' support on Webshop orders. |
| Support channels | Phone, Chat, Email or formSource: DoorDash (opens in a new tab) | Phone, Email or form, ChatSource: Uber (opens in a new tab) |
Contracts compared
| Product | Initial term | Auto-renewal | Early termination fee | Price increases during the term | Trial |
|---|---|---|---|---|---|
| Online Ordering by DoorDashSource: DoorDash (opens in a new tab) | Month to monthSource: DoorDash (opens in a new tab)No fixed term on Online Ordering without a monthly fee: month to month, with 7 days' notice. A paid package can carry a minimum commitment in your rate card. | No data | No cancellation penalties, per DoorDash. If your rate card sets a minimum commitment for a paid package, you can't end it before that period is over, and prepaid fees aren't refunded. | DoorDash gives at least 30 days' written notice of fee increases for your package, effective after any minimum commitment. Customer fees can change at any time. | No data |
| Uber Eats WebshopSource: Uber (opens in a new tab) | Month to month | No data | No cancellation fee: you can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice (§11.b). | Uber can change the terms, fees included, at its sole discretion when it posts a new version; its help page says it will let you know ahead of time if Webshop pricing changes.Source: Uber (opens in a new tab) | No data |
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.