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Online ordering review

Uber Eats Webshop

Uber Eats' ordering page for your own website and social media, for restaurants already on Uber Eats: 0% commission and no monthly fee to the restaurant, an order processing fee of 2.5% + 29¢ per order, Uber's couriers deliver and your customer pays the same fees as in the Uber Eats app.

By Uber EatsParent company: Uber Technologies, Inc. (NYSE: UBER)

RTC SCORE

8.2

#2 of 21 with enough data

Our verdict

For a restaurant already on Uber Eats, Webshop adds direct ordering with 0% commission, no monthly fee and no minimum term; you pay an order processing fee of 2.5% + 29¢ per order. Uber's couriers deliver, but your customers pay the same fees as in the app, and you get the contact data only of those who opt in.

What we like

  • 0% commission and no monthly or setup fee to the restaurant; you pay an order processing fee of 2.5% + 29¢ per order.
  • Uber's couriers deliver your direct orders, and your customer pays the delivery.
  • A downloadable report with the name and email of the customers who opt in.
  • No minimum term: you can turn Webshop off yourself.
  • Orders arrive in the same tablet or POS as your Uber Eats orders, with 24/7 support.

What to watch

  • Only for restaurants on Uber Eats' marketplace.
  • Your customers pay the same fees as in the Uber Eats app, including a service fee (a percentage of the subtotal) on delivery orders.
  • An ordering page on an Uber link, not a website on your own domain, and no app with your brand.
  • Uber says it waives the website, delivery and support fees "for now", and doesn't say who bears chargebacks.

How the score breaks down

RTC Score8.2out of 10

Methodology v0.1.0

Data completeness95%

We could verify 95% of the scoring data

Strongest points
12-month cost of the reference restaurant, Contract term, Direct POS integrations
Weakest point
Fee charged to your customers

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%Strongest10.0 out of 10

    $4,992 over 12 months

  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%Strongest10.0 out of 10
  • 24/7 supportWeight 6%10.0 out of 10
  • Your customers' dataWeight 5%8.0 out of 10
  • Product statusWeight 5%10.0 out of 10
  • Fee charged to your customersWeight 4%Weakest0.0 out of 10
  • Delivery app orders in the same placeWeight 4%10.0 out of 10
  • Support channelsWeight 4%9.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%3.0 out of 10
  • Website with your own domainWeight 3%0.0 out of 10
  • Brings you new customersWeight 3%5.0 out of 10
  • Handles fraud and chargebacksWeight 3%No data
  • Notice to cancelWeight 2%10.0 out of 10
  • App with your brandWeight 2%0.0 out of 10
  • Loyalty and email or text marketingWeight 2%No data
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productA delivery app's direct orderingSource: Uber Eats (opens in a new tab)Only for restaurants with an Uber Eats marketplace account; new restaurants sign up with Uber Eats first.
Requires the vendor's own POSNoSource: Uber Eats (opens in a new tab)It needs an Uber Eats marketplace account, not a particular POS.
Product statusActiveSource: Uber Eats (opens in a new tab)
What the restaurant pays
Data pointValue
Monthly fee$0/moSource: Uber Eats (opens in a new tab)No monthly fee with an Uber Eats marketplace account: the pricing page lists only the order processing fee. Uber's Webshop help page says it is waiving "for now" the fees for the website, delivery fulfillment and support.
Published pricingPublishedSource: Uber Eats (opens in a new tab)
Commission on app delivery ordersN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Uber Eats (opens in a new tab)No commission on Webshop orders: you pay Uber's order processing fee of 2.5% + $0.29 per order.
Fixed fee per order$0 per orderSource: Uber Eats (opens in a new tab)No fixed fee per order apart from the $0.29 of the order processing fee.
Card processing on online orders (%)2.5%Source: Uber (opens in a new tab)Uber's order processing fee for Webshop (the "Webshop Online Ordering Fee" of its terms), the only fee it charges the restaurant on these orders.
Card processing per order (¢)29¢Source: Uber (opens in a new tab)
Card processing included in the commissionNoSource: Uber Eats (opens in a new tab)There is no commission to include it in: you pay the order processing fee on each order. Uber collects the payment as your payment collection agent (terms §3.p) and charges no other card fee for Webshop.
Setup fee$0 one-timeSource: Uber (opens in a new tab)The fee table of the terms has no setup fee for Webshop.
Tablet or hardwareNot needed (works on your POS or your own device)Source: Uber Eats (opens in a new tab)
Order limit of the planNo order limitSource: Uber (opens in a new tab)No order limit: you pay per order.
Fee per order over the limitN/ASource: Uber (opens in a new tab)Doesn't apply: no order limit.
Other feesNothing else is published for Webshop. Uber's terms let it bill fines and out-of-pocket costs it incurs supporting your order processing (§3.c), and $0.99 per order in which a customer redeems an offer you run.Source: Uber (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersMandatory fee set by the platformSource: Uber (opens in a new tab)In the app, Uber charges a service fee on orders its couriers deliver (a percentage of the subtotal, with a minimum and a maximum, that varies by region), plus a delivery fee and, below a minimum subtotal, a small order fee (Uber Help for customers).
What your customers payThe same fees as in the Uber Eats app: a delivery fee that varies by store, the customer's location and courier availability; a service fee on orders Uber's couriers deliver, a percentage of the subtotal with a minimum and a maximum that varies by region; a small order fee, which varies by city, below a minimum subtotal; and in California a driver benefits fee.Source: Uber (opens in a new tab)
Who pays for deliveryThe customer pays itSource: Uber (opens in a new tab)Uber's couriers deliver; the restaurant pays no delivery fulfillment fee (waived "for now").
Delivery cost per orderNot publishedSource: Uber (opens in a new tab)The delivery fee your customer pays varies with distance and courier availability; Uber doesn't publish an amount.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Uber (opens in a new tab)No minimum term for Webshop; it runs under the Uber Eats merchant terms.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel0 daysSource: Uber (opens in a new tab)You can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice.
Cancellation feeNo cancellation fee: you can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice (§11.b).Source: Uber (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Uber (opens in a new tab)
Refund when you cancelThe terms don't saySource: Uber (opens in a new tab)The terms don't address refunds; nothing is paid in advance, since the fee is charged per order.
Right to raise pricesUber can change the terms, fees included, at its sole discretion when it posts a new version; its help page says it will let you know ahead of time if Webshop pricing changes.Source: Uber (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataYou can export itSource: Uber Eats (opens in a new tab)Only the customers who opt in at checkout: name, surname, email, first and last order, lifetime spending and number of orders. Uber Eats Manager reports download as CSV files.
Who owns the customer data (per the terms)The terms don't saySource: Uber (opens in a new tab)The terms don't say who owns the data of Webshop customers who opt in.
Website with your own domainNot offeredSource: Uber Eats (opens in a new tab)An ordering page with an Uber link that you add to your website and social media, not a website on your own domain.
App with your brandNot offeredSource: Uber Eats (opens in a new tab)Web ordering only; no app with your brand.
Loyalty and email or text marketingUnconfirmedSource: Uber Eats (opens in a new tab)Promotions you create in Uber Eats Manager apply to Webshop, but Uber doesn't document loyalty, email or text marketing for it.
Brings you new customersSearch and marketing toolsSource: Uber Eats (opens in a new tab)
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, OthersSource: Uber Eats (opens in a new tab)Webshop orders reach your POS through the same Uber Eats integration. Toast, Square and Clover come from this FAQ; Uber Eats' integration partners directory (merchants.ubereats.com/us/en/integration-partners/eats/) also lists Shift4 POS, SpotOn and Lightspeed.
Delivery app orders in the same placeIncludedSource: Uber Eats (opens in a new tab)Only Uber Eats: its orders and your Webshop orders arrive in the same place. It doesn't bring DoorDash or Grubhub orders.
Delivery for your direct ordersThe vendor's own delivery serviceSource: Uber Eats (opens in a new tab)Uber's couriers deliver your Webshop orders.
Handles fraud and chargebacksUnconfirmedSource: Uber (opens in a new tab)Uber doesn't say who bears chargebacks on Webshop orders.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Uber (opens in a new tab)Uber Eats' merchant support; Uber also handles your customers' support on Webshop orders.
Support channelsPhone, Email or form, ChatSource: Uber (opens in a new tab)
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: Uber Eats (opens in a new tab)Uber doesn't document the Webshop ordering page in Spanish.
Restaurant dashboard in SpanishUnconfirmedSource: Uber (opens in a new tab)Not documented: Uber doesn't list the languages of Uber Eats Manager.
Support in SpanishNot offeredSource: Uber (opens in a new tab)Uber publishes phone support in English and in French; it doesn't publish a Spanish line.
Terms in SpanishUnconfirmedSource: Uber (opens in a new tab)We didn't find the US merchant terms in Spanish.
US website in SpanishYesSource: Uber Eats (opens in a new tab)The pricing page, Webshop included ("Tienda web"), has a US Spanish version.

More about Uber Eats Webshop

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