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Online ordering review

Uber Direct

Uber's couriers for the orders of your own website, app or phone, paid per delivery (from $7.99, per Uber) with no subscription or startup fee. The agreement runs one year and renews each year; either side can end it with 60 days' notice. Listed without a score.

By UberParent company: Uber Technologies, Inc. (NYSE: UBER)
Listed, not scored

Our verdict

Fits restaurants that want to deliver their own orders without drivers of their own, through many ordering platforms. Ask for your rate per delivery, since it depends on distance, speed and how you connect, and keep the 60 days' notice in mind if you plan to switch.

What we like

  • No subscription, startup costs or monthly minimum: you pay per delivery.
  • Works with Toast, Square, Lightspeed and many ordering platforms, through Uber's API or its dashboard.
  • Deliveries in under 2 hours, the same day or scheduled up to 30 days ahead.
  • 24/7 phone support for Uber Direct merchants.

What to watch

  • Only a starting price is published ($7.99); your rate depends on distance, speed, how you connect and market.
  • One-year term that renews each year; ending it takes 60 days' notice.
  • Uber can raise the delivery charges once a year with 60 days' notice.
  • Support for your customers is yours, unless you pay extra for Uber to handle it.

How the score breaks down

We don't score this type of product. It's listed with the same template so you can check its pricing, contract and data with sources; the methodology explains why. How we score

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDelivery service for direct ordersSource: Uber (opens in a new tab)
Requires the vendor's own POSNoSource: Uber (opens in a new tab)It works through a partner platform or POS, Uber's API, or Uber's dashboard.
Product statusActiveSource: Uber (opens in a new tab)Sold today by Uber, a public company. We found no announced closure or sales limit (checked 2-oct-2026).
What the restaurant pays
Data pointValue
Monthly fee$0/moSource: Uber (opens in a new tab)No subscription: you pay per delivery.
Published pricingPartly publishedSource: Uber (opens in a new tab)Uber publishes a starting price per delivery; your rate comes with a quote.
Commission on app delivery ordersN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online ordersN/ASource: Uber (opens in a new tab)Doesn't apply: it delivers orders; it doesn't take them. Uber charges no commission on them.
Fixed fee per orderN/ASource: Uber (opens in a new tab)The fee per delivery is under delivery cost per order.
Card processing on online orders (%)N/ASource: Uber (opens in a new tab)Doesn't apply: you collect your customers' payments in your own ordering system; Uber bills you for the deliveries.
Card processing per order (¢)N/ASource: Uber (opens in a new tab)Doesn't apply: Uber doesn't process your customers' payments.
Card processing included in the commissionN/ASource: Uber (opens in a new tab)Doesn't apply: Uber doesn't process your customers' payments.
Setup fee$0 one-timeSource: Uber (opens in a new tab)
Tablet or hardwareNot needed (works on your POS or your own device)Source: Uber (opens in a new tab)
Order limit of the planN/ASource: Uber (opens in a new tab)Doesn't apply: there's no plan; you pay per delivery.
Fee per order over the limitN/ASource: Uber (opens in a new tab)Doesn't apply: there's no plan; you pay per delivery.
Other feesBesides the price per delivery, the delivery charges can include cancellation fees, return fees (for example when a courier refuses an item for its size, weight or because it's restricted), wait time fees, tolls and taxes. Uber-managed support for your customers may cost extra. New accounts: Uber credits the first 5 completed deliveries made within 14 days of signing up.Source: Uber (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: Uber (opens in a new tab)Uber bills you per delivery and charges your customers nothing; you decide what delivery fee they pay.
What your customers payThe delivery fee you decide to charge, plus an optional tip for the courier that you collect and pass on to Uber.Source: Uber (opens in a new tab)
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: Uber (opens in a new tab)The restaurant pays Uber per delivery and decides how much to charge its customer.
Delivery cost per order$7.99 per deliverySource: Uber (opens in a new tab)From $7.99 per delivery; Uber says your rate may be higher or lower by order type, distance, speed, how you connect and market.
Contract and exit
Data pointValue
Contract term12 monthsSource: Uber (opens in a new tab)Either side can still end it for any reason with 60 days' notice.
Automatic renewal12 monthsSource: Uber (opens in a new tab)
Notice to avoid renewal30 daysSource: Uber (opens in a new tab)
Notice to cancel60 daysSource: Uber (opens in a new tab)
Cancellation feeNo fee to end it: either side can end the agreement for any reason with 60 days' written notice.Source: Uber (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Uber (opens in a new tab)The terms set no fee to end the agreement; they ask for 60 days' notice.
Refund when you cancelN/ASource: Uber (opens in a new tab)Doesn't apply: Uber bills deliveries already made; there are no prepaid fees to refund. Delivery charges are nonrefundable.
Right to raise pricesUber can change the delivery charges once every 365 days with 60 days' notice, for inflation, a change in law, higher costs, a change of your ordering platform, or if you don't let your customers tip before ordering.Source: Uber (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataN/ASource: Uber (opens in a new tab)Doesn't apply: your customers order in your own system, which keeps their data; Uber only receives what each delivery needs.
Who owns the customer data (per the terms)The terms don't saySource: Uber (opens in a new tab)The terms set data protection duties for each side but don't say who owns your customers' data.
Website with your own domainN/ASource: Uber (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
App with your brandN/ASource: Uber (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
Loyalty and email or text marketingN/ASource: Uber (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
Brings you new customersN/ASource: Uber (opens in a new tab)Doesn't apply: it delivers the orders your own channels bring in.
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Lightspeed, OthersSource: Uber (opens in a new tab)The partner list includes Toast, Square and Lightspeed, plus ordering platforms such as Olo, ChowNow, Owner, Menufy and HungerRush.
Delivery app orders in the same placeN/ASource: Uber (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
Delivery for your direct ordersUber DirectSource: Uber (opens in a new tab)
Handles fraud and chargebacksN/ASource: Uber (opens in a new tab)Doesn't apply: Uber doesn't process your customers' payments.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Uber (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Uber (opens in a new tab)The US line for Uber Direct merchants.
Support channelsPhone, Email or formSource: Uber (opens in a new tab)
Language
Data pointValue
Ordering page in Spanish for your customersN/ASource: Uber (opens in a new tab)Doesn't apply: your customers order on your own website or app.
Restaurant dashboard in SpanishUnconfirmedSource: Uber (opens in a new tab)Uber's Uber Direct page has a US Spanish version, but we found no page saying the dashboard works in Spanish (checked 2-oct-2026).
Support in SpanishUnconfirmedSource: Uber (opens in a new tab)The US support line for Uber Direct doesn't say which languages it serves (checked 2-oct-2026).
Terms in SpanishNoSource: Uber (opens in a new tab)The Spanish address of the US Uber Direct Terms shows the English text.
US website in SpanishYesSource: Uber (opens in a new tab)

More about Uber Direct

How we score