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Online ordering review

Uber Eats

Uber's delivery app for restaurants: it lists you to its customers and its couriers deliver, for 20% to 30% of each delivery and 7% of each pickup, with card processing included, no monthly fee and lower Lite rates published for 13 jurisdictions.

By Uber EatsParent company: Uber Technologies, Inc. (NYSE: UBER)

RTC SCORE

6.6

#2 of 3 with enough data

Our verdict

Uber Eats charges only per order, with card processing included: 20% on Lite deliveries (from 15% in 13 published jurisdictions) and 7% on pickup with validated prices. In exchange you reach its customers and its couriers deliver, but it takes 60 days' notice to leave and your customers' contact data stays with Uber.

What we like

  • Pickup orders cost 7% if your app prices match your in-store prices, and card processing is included in the commission outside New York City and Portland.
  • No monthly or setup fee, and no early termination fee.
  • Publishes lower Lite rates for 13 jurisdictions.
  • Support 24/7 by phone, email and chat in Uber Eats Manager.
  • Premium refunds that month's marketplace fee if you get fewer than 20 orders in a month, for its first 6 months.

What to watch

  • Lite charges 20% on deliveries, without Uber One; Uber One comes only with Plus (25%, plus 5% on Uber One orders) or Premium (30%).
  • To leave you must give 60 days' notice, and you can't while an offer or ad you bought is running.
  • Marketplace orders don't give you your customers' contact data.
  • Your customers pay Uber a delivery fee and a service fee (a percentage of the subtotal) on delivery orders, on top of your prices.

How the score breaks down

RTC Score6.6out of 10

Methodology v0.1.0

Data completeness87%

We could verify 87% of the scoring data

Strongest points
12-month cost of the reference restaurant on the app, 24/7 support, Subscription for your customers
Weakest point
12-month cost of the reference restaurant on the app

Score by criterion

  • 12-month cost of the reference restaurant on the appWeight 40%StrongestWeakest4.4 out of 10

    $15,696 over 12 months

  • Share of US delivery spendingWeight 13%No data
  • 24/7 supportWeight 10%Strongest10.0 out of 10
  • Subscription for your customersWeight 8%Strongest10.0 out of 10
  • Minimum orders guaranteeWeight 7%10.0 out of 10
  • Support channelsWeight 7%9.0 out of 10
  • Publishes its fee caps by cityWeight 4%10.0 out of 10
  • Contract termWeight 4%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Notice to cancelWeight 3%3.3 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDelivery app (marketplace)Source: Uber Eats (opens in a new tab)
Requires the vendor's own POSNoSource: Uber Eats (opens in a new tab)Orders reach your POS through an integration, or a tablet or phone with Uber Eats Orders.
Product statusActiveSource: Uber Eats (opens in a new tab)
What the restaurant pays
Data pointValue
Monthly fee$0/moSource: Uber (opens in a new tab)The plans (Lite, Plus and Premium) are paid by commission, with no monthly fee.
Published pricingPublishedSource: Uber Eats (opens in a new tab)
Commission on app delivery orders20%Source: Uber (opens in a new tab)Lite plan. Plus charges 25% (30% on Uber One orders) and Premium 30%. In 13 jurisdictions Lite starts at 15%. Plus and Premium charge 0% for 30 days to a new location, counted from its first order.
Commission on app pickup orders7%Source: Uber (opens in a new tab)7% if you prove your app prices match your in-store prices (new restaurants get 7% for a 30-day grace period); 10% if they don't.
Commission when your own drivers deliver app orders15%Source: Uber Eats (opens in a new tab)When your own drivers deliver; 25% on orders that Uber's couriers deliver for you.
Commission on your own online ordersN/ASource: Uber Eats (opens in a new tab)Doesn't apply: orders from your own website go through Uber Eats Webshop, listed apart.
Fixed fee per order$0 per orderSource: Uber (opens in a new tab)No fixed fee per order, except $0.99 per order in which a customer redeems an offer you run.
Card processing on online orders (%)N/ASource: Uber Eats (opens in a new tab)Doesn't apply: included in the commission. Exceptions: in New York City Lite adds 3% for card processing, and in Portland Lite adds any payment processing fees.
Card processing per order (¢)N/ASource: Uber Eats (opens in a new tab)Doesn't apply: included in the commission.
Card processing included in the commissionYesSource: Uber Eats (opens in a new tab)Except in New York City and Portland, where the Lite plan charges card processing apart.
Setup fee$0 one-timeSource: Uber (opens in a new tab)The fee table of the terms has no setup or activation fee.
Tablet or hardwareRented from the vendorSource: Uber (opens in a new tab)Only if Uber supplies the tablet: $4.99 a week with wi-fi, $6.99 with a data plan and $8.99 with a data plan and a printer. Not needed with a POS integration or your own device.
Order limit of the planNo order limitSource: Uber (opens in a new tab)Commission plans with no monthly order limit.
Fee per order over the limitN/ASource: Uber (opens in a new tab)Doesn't apply: the plans have no order limit.
Other feesUber's tablet, only if you use one: $4.99 a week ($6.99 with a data plan, $8.99 with a data plan and a printer). $0.99 per order in which a customer redeems an offer you run. Ads and offers are optional.Source: Uber (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersMandatory fee set by the platformSource: Uber (opens in a new tab)Uber charges your customers a service fee it sets on orders its couriers deliver: a percentage of the subtotal, with a minimum and a maximum, that varies by region. Plus a delivery fee. The merchant terms also let Uber charge customers other fees at its discretion (§3.n).
What your customers payA delivery fee that varies by store, the customer's location and courier availability (lower on Plus and Premium, and $0 for Uber One members on those plans); a service fee on orders Uber's couriers deliver, a percentage of the subtotal with a minimum and a maximum that varies by region; a small order fee, which varies by city, below a minimum subtotal; and in California a driver benefits fee.Source: Uber (opens in a new tab)
Who pays for deliveryThe app delivers; it's in the commissionSource: Uber Eats (opens in a new tab)Uber's couriers deliver; your customers also pay Uber a delivery fee.
Delivery cost per orderN/ASource: Uber Eats (opens in a new tab)Doesn't apply: Uber Eats delivers and charges it in the commission.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Uber (opens in a new tab)No fixed term: the agreement runs until either side ends it with 60 days' notice.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel60 daysSource: Uber (opens in a new tab)Either side can end the agreement with 60 days' notice (§11.b), but not while an offer or a sponsored listing you bought is running.
Cancellation feeNo early termination fee; either side can end the agreement with 60 days' notice (§11.b), but not while an offer or sponsored listing you bought is running. If a fee cap law lets you end an offer early, you pay back its costs (§3.l).Source: Uber (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Uber (opens in a new tab)The terms have no early termination fee. If a fee cap law lets you leave during an offer or sponsored listing, you pay back what ending it early costs Uber (§3.l).
Refund when you cancelThe terms don't saySource: Uber (opens in a new tab)The terms don't address refunds when you leave; nothing is paid in advance, since fees are charged per order.
Right to raise pricesUber can change the terms, fees included, at its sole discretion, effective when it posts the new version.Source: Uber (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataNo accessSource: Uber (opens in a new tab)Marketplace orders don't give you your customers' contact data. Customers of Uber Eats Webshop who opt in are another matter (listed apart).
Who owns the customer data (per the terms)The platformSource: Uber (opens in a new tab)The terms treat the customer information Uber shares with you as Uber's ("Portier Personal Information"), to be used only to fulfill orders.
Website with your own domainN/ASource: Uber Eats (opens in a new tab)Doesn't apply to the marketplace: Uber's ordering page for your own website, Webshop, is listed apart.
App with your brandN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it is a delivery app itself.
Loyalty and email or text marketingN/ASource: Uber Eats (opens in a new tab)Doesn't apply to the marketplace: Uber Eats sells ads and offers inside its app, not loyalty or email marketing for your own customers.
Brings you new customersDelivery app marketplaceSource: Uber Eats (opens in a new tab)
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, OthersSource: Uber Eats (opens in a new tab)Toast, Square and Clover come from this FAQ; Uber Eats' integration partners directory (merchants.ubereats.com/us/en/integration-partners/eats/) also lists Shift4 POS, SpotOn and Lightspeed.
Delivery app orders in the same placeN/ASource: Uber Eats (opens in a new tab)Doesn't apply: it is a delivery app itself.
Delivery for your direct ordersN/ASource: Uber Eats (opens in a new tab)Doesn't apply: Uber Direct, its delivery for your direct orders, is listed apart.
Handles fraud and chargebacksUnconfirmedSource: Uber (opens in a new tab)The terms don't say who bears chargebacks. Uber collects the payment as your limited payment collection agent and can withhold or adjust payments in cases of fraud (§3.p).
Reach of the delivery apps
Data pointValue
Share of US delivery spendingBeing re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 38.2% and in the Los Angeles area 41.9%.
Subscription for your customersYesSource: Uber Eats (opens in a new tab)Uber One, on Plus (5% more on Uber One orders) and Premium. Lite can't join it.
Minimum orders guaranteeYesSource: Uber Eats (opens in a new tab)Premium plan only, the first 6 months, with fewer than 3 cancellations or missed orders and online at least 95% of your store hours.
Publishes its fee caps by cityYesSource: Uber Eats (opens in a new tab)Note 2 of the pricing page lists 13 jurisdictions with lower Lite rates: New York City, Portland, New Jersey, Palm Springs, San Francisco, Alameda County, Philadelphia, Washington DC, Minneapolis, Los Angeles, Seattle, Spokane and Beverly Hills.
Support
Data pointValue
24/7 support for restaurantsYesSource: Uber (opens in a new tab)
Support channelsPhone, Email or form, ChatSource: Uber (opens in a new tab)Phone (1-833-ASK-EATS), email and chat inside Uber Eats Manager.
Language
Data pointValue
Ordering page in Spanish for your customersSwitches to Spanish by itselfSource: Uber Eats (opens in a new tab)Uber Eats' site for customers has a US Spanish version (ubereats.com/us-es). Uber doesn't say whether it translates your menu.
Restaurant dashboard in SpanishUnconfirmedSource: Uber (opens in a new tab)Not documented: Uber doesn't list the languages of Uber Eats Manager or Uber Eats Orders.
Support in SpanishNot offeredSource: Uber (opens in a new tab)Uber publishes phone support in English and in French; it doesn't publish a Spanish line.
Terms in SpanishUnconfirmedSource: Uber (opens in a new tab)We didn't find the US merchant terms in Spanish.
US website in SpanishYesSource: Uber Eats (opens in a new tab)The merchants' pricing page has a US Spanish version.

More about Uber Eats

Head-to-head comparisons

How we score