RTC SCORE
7.5
#1 of 3 with enough data
DoorDash Marketplace
DoorDash's delivery app for restaurants: it lists you to its customers and its Dashers deliver, for 15% to 30% of each delivery and 6% of each pickup, with card processing included and no monthly fee.
RTC SCORE
6.6
#2 of 3 with enough data
Uber Eats
Uber's delivery app for restaurants: it lists you to its customers and its couriers deliver, for 20% to 30% of each delivery and 7% of each pickup, with card processing included, no monthly fee and lower Lite rates published for 13 jurisdictions.
Key differences
| Data point | DoorDash Marketplace | Uber Eats |
|---|---|---|
| Commission on app delivery orders | 15% | 20% |
| Commission on app pickup orders | 6% | 7% |
| Notice to cancel | 7 days | 60 days |
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, Others | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, Others |
| Publishes its fee caps by city | No | Yes |
| Support channels | Phone, Chat, Email or form | Phone, Email or form, Chat |
Side by side
| Feature | DoorDash MarketplaceRTC Score: 7.5 out of 10Separate ranking: Delivery apps | Uber EatsRTC Score: 6.6 out of 10Separate ranking: Delivery apps |
|---|---|---|
| Type of platform | ||
| Type of product | Delivery app (marketplace)Source: DoorDash (opens in a new tab) | Delivery app (marketplace)Source: Uber Eats (opens in a new tab) |
| Requires the vendor's own POS | NoSource: DoorDash (opens in a new tab)Orders reach your POS through an integration, or DoorDash's tablet. | NoSource: Uber Eats (opens in a new tab)Orders reach your POS through an integration, or a tablet or phone with Uber Eats Orders. |
| Product status | ActiveSource: DoorDash (opens in a new tab)On sale. DoorDash bought Deliveroo, SevenRooms and Symbiosys in 2025; DoorDash itself didn't change owners. | ActiveSource: Uber Eats (opens in a new tab) |
| What the restaurant pays | ||
| Monthly fee | $0/moSource: DoorDash (opens in a new tab)The three plans (Basic, Plus and Premier) are paid by commission, with no monthly fee. The tablet is optional and rented apart. | $0/moSource: Uber (opens in a new tab)The plans (Lite, Plus and Premium) are paid by commission, with no monthly fee. |
| Published pricing | PublishedSource: DoorDash (opens in a new tab) | PublishedSource: Uber Eats (opens in a new tab) |
| Commission on app delivery orders | 15%(Best value)Source: DoorDash (opens in a new tab)Basic plan, with a smaller delivery area. Plus charges 25% and Premier 30%, with DashPass members included and no extra commission. Intro rate of 0%: 7 days on Basic, 30 days on Plus and Premier (DoorDash's pricing page doesn't say who qualifies or until when it's offered). These plans are for restaurants with 75 or fewer locations in the US. | 20%Source: Uber (opens in a new tab)Lite plan. Plus charges 25% (30% on Uber One orders) and Premium 30%. In 13 jurisdictions Lite starts at 15%. Plus and Premium charge 0% for 30 days to a new location, counted from its first order. |
| Commission on app pickup orders | 6%(Best value)Source: DoorDash (opens in a new tab)Same 6% on the three plans, if you follow DoorDash's terms, including that your DoorDash pickup prices match your in-store prices. | 7%Source: Uber (opens in a new tab)7% if you prove your app prices match your in-store prices (new restaurants get 7% for a 30-day grace period); 10% if they don't. |
| Commission when your own drivers deliver app orders | 15%Source: DoorDash (opens in a new tab)When your own drivers deliver DoorDash orders; 12% on DashPass orders. When you call DoorDash's Dashers for one of those orders, you pay a flat $6 per delivery. | 15%Source: Uber Eats (opens in a new tab)When your own drivers deliver; 25% on orders that Uber's couriers deliver for you. |
| Commission on your own online orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: orders from your own website or app go through Online Ordering by DoorDash, listed apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: orders from your own website go through Uber Eats Webshop, listed apart. |
| Fixed fee per order | $0 per orderSource: DoorDash (opens in a new tab) | $0 per orderSource: Uber (opens in a new tab)No fixed fee per order, except $0.99 per order in which a customer redeems an offer you run. |
| Card processing on online orders (%) | N/ASource: DoorDash (opens in a new tab)Doesn't apply: included in the commission. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: included in the commission. Exceptions: in New York City Lite adds 3% for card processing, and in Portland Lite adds any payment processing fees. |
| Card processing per order (¢) | N/ASource: DoorDash (opens in a new tab)Doesn't apply: included in the commission. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: included in the commission. |
| Card processing included in the commission | YesSource: DoorDash (opens in a new tab) | YesSource: Uber Eats (opens in a new tab)Except in New York City and Portland, where the Lite plan charges card processing apart. |
| Setup fee | $0 one-timeSource: DoorDash (opens in a new tab) | $0 one-timeSource: Uber (opens in a new tab)The fee table of the terms has no setup or activation fee. |
| Tablet or hardware | Rented from the vendorSource: DoorDash (opens in a new tab)$6 a week after the trial, only if you use DoorDash's tablet instead of a POS integration. | Rented from the vendorSource: Uber (opens in a new tab)Only if Uber supplies the tablet: $4.99 a week with wi-fi, $6.99 with a data plan and $8.99 with a data plan and a printer. Not needed with a POS integration or your own device. |
| Order limit of the plan | No order limitSource: DoorDash (opens in a new tab)Commission plans with no monthly order limit. | No order limitSource: Uber (opens in a new tab)Commission plans with no monthly order limit. |
| Fee per order over the limit | N/ASource: DoorDash (opens in a new tab)Doesn't apply: the plans have no order limit. | N/ASource: Uber (opens in a new tab)Doesn't apply: the plans have no order limit. |
| Other fees | Optional: DoorDash's tablet ($6 a week after the trial), Promotions and Sponsored Listings. An order delivered again because of a mistake of the restaurant is charged as another delivery (Terms of Service §2.10).Source: DoorDash (opens in a new tab) | Uber's tablet, only if you use one: $4.99 a week ($6.99 with a data plan, $8.99 with a data plan and a printer). $0.99 per order in which a customer redeems an offer you run. Ads and offers are optional.Source: Uber (opens in a new tab) |
| What your customer pays | ||
| Fee charged to your customers | Mandatory fee set by the platformSource: DoorDash (opens in a new tab)DoorDash charges your customers a service fee it sets on each delivery order (15% of the subtotal for most orders in California, Chicago, Colorado, Washington DC, Massachusetts, Minnesota, New York City, Puerto Rico and Seattle), plus a delivery fee. | Mandatory fee set by the platformSource: Uber (opens in a new tab)Uber charges your customers a service fee it sets on orders its couriers deliver: a percentage of the subtotal, with a minimum and a maximum, that varies by region. Plus a delivery fee. The merchant terms also let Uber charge customers other fees at its discretion (§3.n). |
| What your customers pay | Your customers pay DoorDash a delivery fee, a variable service fee and, on some orders, a small-order, long-distance or regulatory fee. DashPass members pay $0 delivery fees and a lower service fee on eligible orders. In California, Chicago, Colorado, Washington DC, Massachusetts, Minnesota, New York City, Puerto Rico and Seattle the service fee is 15% of the subtotal for most orders; elsewhere it varies with distance and order size.Source: DoorDash (opens in a new tab) | A delivery fee that varies by store, the customer's location and courier availability (lower on Plus and Premium, and $0 for Uber One members on those plans); a service fee on orders Uber's couriers deliver, a percentage of the subtotal with a minimum and a maximum that varies by region; a small order fee, which varies by city, below a minimum subtotal; and in California a driver benefits fee.Source: Uber (opens in a new tab) |
| Who pays for delivery | The app delivers; it's in the commissionSource: DoorDash (opens in a new tab)DoorDash's Dashers deliver; your customers also pay DoorDash a delivery fee. | The app delivers; it's in the commissionSource: Uber Eats (opens in a new tab)Uber's couriers deliver; your customers also pay Uber a delivery fee. |
| Delivery cost per order | N/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash delivers and charges it in the commission. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: Uber Eats delivers and charges it in the commission. |
| Contract and exit | ||
| Contract term | Month to monthSource: DoorDash (opens in a new tab)No fixed term: month to month, until you end it with 7 days' written notice. | Month to monthSource: Uber (opens in a new tab)No fixed term: the agreement runs until either side ends it with 60 days' notice. |
| Notice to cancel | 7 days(Best value)Source: DoorDash (opens in a new tab)You give 7 days' written notice; DoorDash can end the agreement or suspend a location at any time with written notice (§6.2). | 60 daysSource: Uber (opens in a new tab)Either side can end the agreement with 60 days' notice (§11.b), but not while an offer or a sponsored listing you bought is running. |
| Cancellation fee | No cancellation fee. You can end the agreement with 7 days' written notice (Terms of Service §6.2).Source: DoorDash (opens in a new tab) | No early termination fee; either side can end the agreement with 60 days' notice (§11.b), but not while an offer or sponsored listing you bought is running. If a fee cap law lets you end an offer early, you pay back its costs (§3.l).Source: Uber (opens in a new tab) |
| How the cancellation fee works | No cancellation feeSource: DoorDash (opens in a new tab) | No cancellation feeSource: Uber (opens in a new tab)The terms have no early termination fee. If a fee cap law lets you leave during an offer or sponsored listing, you pay back what ending it early costs Uber (§3.l). |
| Refund when you cancel | The terms don't saySource: DoorDash (opens in a new tab)The terms don't address refunds when you leave; nothing is paid in advance, since commissions are charged per order. | The terms don't saySource: Uber (opens in a new tab)The terms don't address refunds when you leave; nothing is paid in advance, since fees are charged per order. |
| Right to raise prices | DoorDash may revise its terms and product addendums and notifies material changes by email or a service notice; using DoorDash after that means you accept them. Your rates are those of your rate card.Source: DoorDash (opens in a new tab) | Uber can change the terms, fees included, at its sole discretion, effective when it posts the new version.Source: Uber (opens in a new tab) |
| Trial period | No data | No data |
| Your customers and marketing | ||
| Your customers' data | No accessSource: DoorDash (opens in a new tab)Marketplace orders don't give you your customers' contact data. You get it only from customers who join the loyalty program of the Commerce Platform Pro package ($249 a month). | No accessSource: Uber (opens in a new tab)Marketplace orders don't give you your customers' contact data. Customers of Uber Eats Webshop who opt in are another matter (listed apart). |
| Who owns the customer data (per the terms) | The platformSource: DoorDash (opens in a new tab)DoorDash Data includes the personal information of DoorDash's customers that DoorDash shares with you; you may use it only to fulfill orders. | The platformSource: Uber (opens in a new tab)The terms treat the customer information Uber shares with you as Uber's ("Portier Personal Information"), to be used only to fulfill orders. |
| Website with your own domain | N/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: DoorDash's website, app and loyalty tools are part of Online Ordering by DoorDash and its Commerce Platform, listed apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply to the marketplace: Uber's ordering page for your own website, Webshop, is listed apart. |
| App with your brand | N/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: the branded app is part of DoorDash's Commerce Platform, listed with Online Ordering by DoorDash. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it is a delivery app itself. |
| Loyalty and email or text marketing | N/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: loyalty, email and text marketing are part of DoorDash's Commerce Platform, listed with Online Ordering by DoorDash. Promotions and Sponsored Listings are paid apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply to the marketplace: Uber Eats sells ads and offers inside its app, not loyalty or email marketing for your own customers. |
| Brings you new customers | Delivery app marketplaceSource: DoorDash (opens in a new tab) | Delivery app marketplaceSource: Uber Eats (opens in a new tab) |
| Operations and integrations | ||
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, OthersSource: DoorDash (opens in a new tab)Toast, Square and Clover come from this article; DoorDash's integrations page (merchants.doordash.com/en-us/integrations) also lists Shift4 POS, Qu, PAR and OneTablet as POS systems that integrate directly. | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, OthersSource: Uber Eats (opens in a new tab)Toast, Square and Clover come from this FAQ; Uber Eats' integration partners directory (merchants.ubereats.com/us/en/integration-partners/eats/) also lists Shift4 POS, SpotOn and Lightspeed. |
| Delivery app orders in the same place | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it is a delivery app itself. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it is a delivery app itself. |
| Delivery for your direct orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash Drive, its delivery for your direct orders, is listed apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: Uber Direct, its delivery for your direct orders, is listed apart. |
| Handles fraud and chargebacks | UnconfirmedSource: DoorDash (opens in a new tab)The marketplace terms don't say who bears chargebacks. They say DoorDash pays the refunds caused by the delivery and you pay those caused by your order (Marketplace Addendum §8). | UnconfirmedSource: Uber (opens in a new tab)The terms don't say who bears chargebacks. Uber collects the payment as your limited payment collection agent and can withhold or adjust payments in cases of fraud (§3.p). |
| Reach of the delivery apps | ||
| Share of US delivery spending | Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 38.4% and in the Los Angeles area 41.8%. | Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 38.2% and in the Los Angeles area 41.9%. |
| Subscription for your customers | YesSource: DoorDash (opens in a new tab)DashPass, on the Plus and Premier plans, with no extra commission. | YesSource: Uber Eats (opens in a new tab)Uber One, on Plus (5% more on Uber One orders) and Premium. Lite can't join it. |
| Minimum orders guarantee | YesSource: DoorDash (opens in a new tab)Premier plan only, for the location's first 6 months on Premier: you must cancel fewer than 5 orders that month and stay open on DoorDash 90% of your store hours. | YesSource: Uber Eats (opens in a new tab)Premium plan only, the first 6 months, with fewer than 3 cancellations or missed orders and online at least 95% of your store hours. |
| Publishes its fee caps by city | NoSource: DoorDash (opens in a new tab)The pricing page has no rates by city. DoorDash's terms (§7.4) have you waive the fee limits of the local laws listed on its Local Laws page; for Philadelphia that page says choosing a plan other than Basic (15%) waives the city's fee cap. | Yes(Best value)Source: Uber Eats (opens in a new tab)Note 2 of the pricing page lists 13 jurisdictions with lower Lite rates: New York City, Portland, New Jersey, Palm Springs, San Francisco, Alameda County, Philadelphia, Washington DC, Minneapolis, Los Angeles, Seattle, Spokane and Beverly Hills. |
| Support | ||
| 24/7 support for restaurants | YesSource: DoorDash (opens in a new tab) | YesSource: Uber (opens in a new tab) |
| Support channels | Phone, Chat, Email or formSource: DoorDash (opens in a new tab)Phone (855-222-8111), live chat in the Business Manager app and the tablet, email and a form in the Merchant Portal. | Phone, Email or form, ChatSource: Uber (opens in a new tab)Phone (1-833-ASK-EATS), email and chat inside Uber Eats Manager. |
Contracts compared
| Product | Initial term | Auto-renewal | Early termination fee | Price increases during the term | Trial |
|---|---|---|---|---|---|
| DoorDash MarketplaceSource: DoorDash (opens in a new tab) | Month to monthSource: DoorDash (opens in a new tab)No fixed term: month to month, until you end it with 7 days' written notice. | No data | No cancellation fee. You can end the agreement with 7 days' written notice (Terms of Service §6.2). | DoorDash may revise its terms and product addendums and notifies material changes by email or a service notice; using DoorDash after that means you accept them. Your rates are those of your rate card.Source: DoorDash (opens in a new tab) | No data |
| Uber EatsSource: Uber (opens in a new tab) | Month to month | No data | No early termination fee; either side can end the agreement with 60 days' notice (§11.b), but not while an offer or sponsored listing you bought is running. If a fee cap law lets you end an offer early, you pay back its costs (§3.l). | Uber can change the terms, fees included, at its sole discretion, effective when it posts the new version. | No data |
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.