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Online ordering review

DoorDash Marketplace

DoorDash's delivery app for restaurants: it lists you to its customers and its Dashers deliver, for 15% to 30% of each delivery and 6% of each pickup, with card processing included and no monthly fee.

By DoorDashParent company: DoorDash, Inc. (NASDAQ: DASH)

RTC SCORE

7.5

#1 of 3 with enough data

Our verdict

DoorDash charges only per order: 15% on Basic deliveries and 6% on pickup, with card processing included and 7 days' notice to leave. In exchange you reach its customers and its Dashers deliver, but your customers' contact data stays with DoorDash.

What we like

  • Pickup orders cost 6% on every plan if your DoorDash prices match your in-store prices, and card processing is included in the commission.
  • No monthly fee, setup fee or cancellation fee, and you can leave with 7 days' written notice.
  • Phone support 24/7, plus live chat in the tablet and the Business Manager app.
  • Premier refunds that month's commission if you get fewer than 20 orders in a month, for its first 6 months.

What to watch

  • Deliveries cost 15% on Basic, with a smaller delivery area and without DashPass; DashPass comes only with Plus (25%) or Premier (30%).
  • Marketplace orders don't give you your customers' contact data.
  • Your customers pay DoorDash a delivery fee and a service fee (a percentage of the subtotal) on delivery orders, on top of your prices.

How the score breaks down

RTC Score7.5out of 10

Methodology v0.1.0

Data completeness87%

We could verify 87% of the scoring data

Strongest points
12-month cost of the reference restaurant on the app, 24/7 support, Subscription for your customers
Weakest point
12-month cost of the reference restaurant on the app

Score by criterion

  • 12-month cost of the reference restaurant on the appWeight 40%StrongestWeakest7.1 out of 10

    $12,528 over 12 months

  • Share of US delivery spendingWeight 13%No data
  • 24/7 supportWeight 10%Strongest10.0 out of 10
  • Subscription for your customersWeight 8%Strongest10.0 out of 10
  • Minimum orders guaranteeWeight 7%10.0 out of 10
  • Support channelsWeight 7%9.0 out of 10
  • Publishes its fee caps by cityWeight 4%0.0 out of 10
  • Contract termWeight 4%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Notice to cancelWeight 3%9.2 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDelivery app (marketplace)Source: DoorDash (opens in a new tab)
Requires the vendor's own POSNoSource: DoorDash (opens in a new tab)Orders reach your POS through an integration, or DoorDash's tablet.
Product statusActiveSource: DoorDash (opens in a new tab)On sale. DoorDash bought Deliveroo, SevenRooms and Symbiosys in 2025; DoorDash itself didn't change owners.
What the restaurant pays
Data pointValue
Monthly fee$0/moSource: DoorDash (opens in a new tab)The three plans (Basic, Plus and Premier) are paid by commission, with no monthly fee. The tablet is optional and rented apart.
Published pricingPublishedSource: DoorDash (opens in a new tab)
Commission on app delivery orders15%Source: DoorDash (opens in a new tab)Basic plan, with a smaller delivery area. Plus charges 25% and Premier 30%, with DashPass members included and no extra commission. Intro rate of 0%: 7 days on Basic, 30 days on Plus and Premier (DoorDash's pricing page doesn't say who qualifies or until when it's offered). These plans are for restaurants with 75 or fewer locations in the US.
Commission on app pickup orders6%Source: DoorDash (opens in a new tab)Same 6% on the three plans, if you follow DoorDash's terms, including that your DoorDash pickup prices match your in-store prices.
Commission when your own drivers deliver app orders15%Source: DoorDash (opens in a new tab)When your own drivers deliver DoorDash orders; 12% on DashPass orders. When you call DoorDash's Dashers for one of those orders, you pay a flat $6 per delivery.
Commission on your own online ordersN/ASource: DoorDash (opens in a new tab)Doesn't apply: orders from your own website or app go through Online Ordering by DoorDash, listed apart.
Fixed fee per order$0 per orderSource: DoorDash (opens in a new tab)
Card processing on online orders (%)N/ASource: DoorDash (opens in a new tab)Doesn't apply: included in the commission.
Card processing per order (¢)N/ASource: DoorDash (opens in a new tab)Doesn't apply: included in the commission.
Card processing included in the commissionYesSource: DoorDash (opens in a new tab)
Setup fee$0 one-timeSource: DoorDash (opens in a new tab)
Tablet or hardwareRented from the vendorSource: DoorDash (opens in a new tab)$6 a week after the trial, only if you use DoorDash's tablet instead of a POS integration.
Order limit of the planNo order limitSource: DoorDash (opens in a new tab)Commission plans with no monthly order limit.
Fee per order over the limitN/ASource: DoorDash (opens in a new tab)Doesn't apply: the plans have no order limit.
Other feesOptional: DoorDash's tablet ($6 a week after the trial), Promotions and Sponsored Listings. An order delivered again because of a mistake of the restaurant is charged as another delivery (Terms of Service §2.10).Source: DoorDash (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersMandatory fee set by the platformSource: DoorDash (opens in a new tab)DoorDash charges your customers a service fee it sets on each delivery order (15% of the subtotal for most orders in California, Chicago, Colorado, Washington DC, Massachusetts, Minnesota, New York City, Puerto Rico and Seattle), plus a delivery fee.
What your customers payYour customers pay DoorDash a delivery fee, a variable service fee and, on some orders, a small-order, long-distance or regulatory fee. DashPass members pay $0 delivery fees and a lower service fee on eligible orders. In California, Chicago, Colorado, Washington DC, Massachusetts, Minnesota, New York City, Puerto Rico and Seattle the service fee is 15% of the subtotal for most orders; elsewhere it varies with distance and order size.Source: DoorDash (opens in a new tab)
Who pays for deliveryThe app delivers; it's in the commissionSource: DoorDash (opens in a new tab)DoorDash's Dashers deliver; your customers also pay DoorDash a delivery fee.
Delivery cost per orderN/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash delivers and charges it in the commission.
Contract and exit
Data pointValue
Contract termMonth to monthSource: DoorDash (opens in a new tab)No fixed term: month to month, until you end it with 7 days' written notice.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel7 daysSource: DoorDash (opens in a new tab)You give 7 days' written notice; DoorDash can end the agreement or suspend a location at any time with written notice (§6.2).
Cancellation feeNo cancellation fee. You can end the agreement with 7 days' written notice (Terms of Service §6.2).Source: DoorDash (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: DoorDash (opens in a new tab)
Refund when you cancelThe terms don't saySource: DoorDash (opens in a new tab)The terms don't address refunds when you leave; nothing is paid in advance, since commissions are charged per order.
Right to raise pricesDoorDash may revise its terms and product addendums and notifies material changes by email or a service notice; using DoorDash after that means you accept them. Your rates are those of your rate card.Source: DoorDash (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataNo accessSource: DoorDash (opens in a new tab)Marketplace orders don't give you your customers' contact data. You get it only from customers who join the loyalty program of the Commerce Platform Pro package ($249 a month).
Who owns the customer data (per the terms)The platformSource: DoorDash (opens in a new tab)DoorDash Data includes the personal information of DoorDash's customers that DoorDash shares with you; you may use it only to fulfill orders.
Website with your own domainN/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: DoorDash's website, app and loyalty tools are part of Online Ordering by DoorDash and its Commerce Platform, listed apart.
App with your brandN/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: the branded app is part of DoorDash's Commerce Platform, listed with Online Ordering by DoorDash.
Loyalty and email or text marketingN/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: loyalty, email and text marketing are part of DoorDash's Commerce Platform, listed with Online Ordering by DoorDash. Promotions and Sponsored Listings are paid apart.
Brings you new customersDelivery app marketplaceSource: DoorDash (opens in a new tab)
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, Shift4 POS, OthersSource: DoorDash (opens in a new tab)Toast, Square and Clover come from this article; DoorDash's integrations page (merchants.doordash.com/en-us/integrations) also lists Shift4 POS, Qu, PAR and OneTablet as POS systems that integrate directly.
Delivery app orders in the same placeN/ASource: DoorDash (opens in a new tab)Doesn't apply: it is a delivery app itself.
Delivery for your direct ordersN/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash Drive, its delivery for your direct orders, is listed apart.
Handles fraud and chargebacksUnconfirmedSource: DoorDash (opens in a new tab)The marketplace terms don't say who bears chargebacks. They say DoorDash pays the refunds caused by the delivery and you pay those caused by your order (Marketplace Addendum §8).
Reach of the delivery apps
Data pointValue
Share of US delivery spendingBeing re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 38.4% and in the Los Angeles area 41.8%.
Subscription for your customersYesSource: DoorDash (opens in a new tab)DashPass, on the Plus and Premier plans, with no extra commission.
Minimum orders guaranteeYesSource: DoorDash (opens in a new tab)Premier plan only, for the location's first 6 months on Premier: you must cancel fewer than 5 orders that month and stay open on DoorDash 90% of your store hours.
Publishes its fee caps by cityNoSource: DoorDash (opens in a new tab)The pricing page has no rates by city. DoorDash's terms (§7.4) have you waive the fee limits of the local laws listed on its Local Laws page; for Philadelphia that page says choosing a plan other than Basic (15%) waives the city's fee cap.
Support
Data pointValue
24/7 support for restaurantsYesSource: DoorDash (opens in a new tab)
Support channelsPhone, Chat, Email or formSource: DoorDash (opens in a new tab)Phone (855-222-8111), live chat in the Business Manager app and the tablet, email and a form in the Merchant Portal.
Language
Data pointValue
Ordering page in Spanish for your customersSwitches to Spanish by itselfSource: DoorDash (opens in a new tab)DoorDash's app works in Spanish. Your menu shows in the language you wrote it in; DoorDash may offer machine translation without guaranteeing it.
Restaurant dashboard in SpanishYesSource: DoorDash (opens in a new tab)
Support in SpanishPublished Spanish line or teamSource: DoorDash (opens in a new tab)The US support line lets you choose Spanish in its menu.
Terms in SpanishYesSource: DoorDash (opens in a new tab)The terms exist in Spanish, but the English version prevails: the translation is a courtesy.
US website in SpanishYesSource: DoorDash (opens in a new tab)DoorDash's site for merchants has a full US Spanish version.

More about DoorDash Marketplace

Head-to-head comparisons

How we score