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Reservation system review

SevenRooms

A guest CRM, reservation and table management platform for restaurants and groups, sold by quote in three packages, with no fees per booking; email and text marketing are add-ons.

By SevenRooms, Inc.Parent company: DoorDash, Inc.

RTC SCORE

7.0

#8 of 14 with enough data

DoorDash also offers: Online ordering

Our verdict

A strong guest CRM with table management, built for busy restaurants and groups, but the price only comes with a quote. Put the term, renewal notice and add-ons in writing before you sign.

What we like

  • Guest profiles, waitlist, table management, two-way texting and POS integration in the entry package.
  • No fees per booking, from your own channels or from the DoorDash reservation marketplace.
  • Connects to Toast, Square, Shift4 POS and Lightspeed, among others.

What to watch

  • No published price: every package and the setup fee are by quote.
  • A one-year term by default that renews on its own, with 90 days' notice to stop it, and no early exit without paying the rest of the term.
  • Email and text marketing campaigns are paid add-ons.

How the score breaks down

RTC Score7.0out of 10

Methodology v1.0.0

Data completeness75%

We could verify 75% of the scoring data

Strongest points
Table management, Waitlist, Where guests can book
Weakest point
Published pricing

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%No data
  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%5.7 out of 10
  • Published pricingWeight 5%Weakest0.0 out of 10
  • Where guests can bookWeight 5%Strongest10.0 out of 10
  • Guest profilesWeight 5%10.0 out of 10
  • Deposits and prepaymentsWeight 5%10.0 out of 10
  • Card guarantee and no-show feeWeight 5%10.0 out of 10
  • POS integration in the planWeight 5%10.0 out of 10
  • Initial termWeight 5%7.5 out of 10
  • Texting with guestsWeight 4%10.0 out of 10
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%10.0 out of 10
  • Email campaigns to your guestsWeight 3%5.0 out of 10
  • Early termination feeWeight 3%2.5 out of 10
  • Live support hours a weekWeight 3%No data
  • Notice to avoid renewalWeight 2%0.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly feeQuote onlySource: SevenRooms (opens in a new tab)Starter, Growth and Premium are sold by quote; the pricing page publishes no amount.
Per guest from the provider's network$0Source: SevenRooms (opens in a new tab)Bookings from the DoorDash and Deliveroo reservation marketplace carry no cover fee on Starter.
Per guest from your own website$0Source: SevenRooms (opens in a new tab)
Published pricingQuote onlySource: SevenRooms (opens in a new tab)
Bookings includedUnlimitedSource: SevenRooms (opens in a new tab)Unlimited reservations on every package.
Free planNoSource: SevenRooms (opens in a new tab)
Setup feeNot publishedSource: SevenRooms (opens in a new tab)There is a one-time setup fee; the amount is not published.
Platform fee on prepaymentsNot publishedSource: SevenRooms (opens in a new tab)SevenRooms charges a transaction fee on prepaid sales through its booking widgets; the rate is not published.
Other fees and add-onsEmail marketing, event management, Voice AI, WhatsApp and text marketing, API and integrations, and the group portal are add-ons. Paying by wire transfer instead of card or ACH costs $25 per transaction.Source: SevenRooms (opens in a new tab)The add-ons are listed on the pricing page without prices.
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, Instagram or Facebook, The provider's diner app, Partner apps and sitesSource: SevenRooms (opens in a new tab)Branded booking widgets, Google, Facebook and Instagram, the DoorDash and Deliveroo reservation marketplace, and partner channels such as Tripadvisor and others abroad.
Diners from the provider's own appYes, it has its own diner appSource: SevenRooms (opens in a new tab)The reservation marketplace of DoorDash, which owns SevenRooms, and of Deliveroo, included on every package.
Guest profilesIn the reference planSource: SevenRooms (opens in a new tab)Guest profiles with basic auto-tags on Starter; advanced and custom tags and segments on Growth and Premium.
Texting with guestsIn the reference planSource: SevenRooms (opens in a new tab)Transactional SMS (US, Australia and Canada) is on every package; text marketing campaigns are an add-on.
Email campaigns to your guestsPaid add-onSource: SevenRooms (opens in a new tab)Starter includes basic marketing automations; email marketing campaigns are a paid add-on with no published price.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: SevenRooms (opens in a new tab)
WaitlistIn the reference planSource: SevenRooms (opens in a new tab)
Deposits and no-shows
Data pointValue
Deposits and prepaymentsIn the reference planSource: SevenRooms (opens in a new tab)Prepaid experiences and upgrades at booking are on every package, with a transaction fee whose rate is not published.
Card guarantee and no-show feeIn the reference planSource: SevenRooms (opens in a new tab)
POS integration
Data pointValue
POS systems it connects toToast, Square, Shift4 POS, Lightspeed, OthersSource: SevenRooms (opens in a new tab)SevenRooms lists Toast (US and UK), Square for Restaurants Plus and higher, Lightspeed (L, K and O series), MICROS Simphony, NCR Aloha, Revel and others; Shift4's integrations page lists SevenRooms under reservations. Clover, SpotOn and Heartland were not found.
POS integration in the planIn the reference planSource: SevenRooms (opens in a new tab)POS integration is marked on every package; some POS systems need a specific plan or license from the POS maker.
Contract and exit
Data pointValue
Initial term12 monthsSource: SevenRooms (opens in a new tab)One year unless your order form sets another term.
Automatic renewalQuote onlySource: SevenRooms (opens in a new tab)It renews automatically for the renewal term in your order form, at the rates then in effect.
Notice to avoid renewal90 daysSource: SevenRooms (opens in a new tab)
Early termination feeFees left in the termSource: SevenRooms (opens in a new tab)
Early termination clauseThere is no early exit for convenience: you owe every subscription payment of the current term even if you stop using the platform, and prepaid fees are not refunded unless you end the agreement for SevenRooms' material breach (General Terms, sections 6.3 and 7.3).Source: SevenRooms (opens in a new tab)
Right to raise pricesSevenRooms may change its fees with written notice; prepaid fees are not affected, and you have 30 days to reject a price increase by giving written notice of termination (General Terms, section 6.4).Source: SevenRooms (opens in a new tab)
Your guest data when you leaveUnconfirmedSource: SevenRooms (opens in a new tab)The terms say you own your guest data and may use what you exported after termination, but we didn't find a public page that explains how to export it.
Support
Data pointValue
Support 24/7UnconfirmedSource: SevenRooms (opens in a new tab)SevenRooms publishes a support phone line and email, but not its hours.
Live support hours a weekUnconfirmedSource: SevenRooms (opens in a new tab)Support hours are not published.
Language
Data pointValue
Restaurant app in SpanishNoSource: SEVENROOMS, Inc. (App Store) (opens in a new tab)The US App Store listing of the SevenRooms OS app lists only English, and SevenRooms does not document the dashboard in Spanish.
Booking page and messages in SpanishYesSource: SevenRooms (opens in a new tab)Once a guest books in Spanish, the emails that follow are in Spanish too.
Help center in SpanishUnconfirmedSource: SevenRooms (opens in a new tab)The help center could not be read on 17-oct-2026.
Website in Spanish for the USNoSource: SevenRooms (opens in a new tab)The site is in English and has no Spanish version.

More about SevenRooms

How we score