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Online ordering review

DoorDash Drive

DoorDash's couriers for the orders of your own website, app or phone, at a flat fee per delivery ($6.99 to $10.99, per DoorDash), with no subscription, signup or termination fee. You decide what your customer pays for delivery. Listed without a score.

By DoorDashParent company: DoorDash, Inc. (NASDAQ: DASH)
Listed, not scored

Our verdict

Fits restaurants that want delivery on their own orders without hiring drivers. Ask for your exact price per delivery before turning it on, decide how much of it your customers pay, and keep in mind that DoorDash can add fees with 7 days' written notice.

What we like

  • No subscription, signup or termination fee: you pay per delivery.
  • Works with ordering platforms and POS systems such as Square, Toast and Olo, through DoorDash's API, or by requesting Dashers yourself.
  • You can end it for any reason with 7 days' notice.
  • 24/7 phone support, with an option for Drive.

What to watch

  • Only a range is published ($6.99 to $10.99); your exact price per delivery comes after you sign up.
  • A delivery canceled after a Dasher is dispatched is still charged.
  • DoorDash asks you to preselect a tip of at least 15% for the Dasher.
  • Your customers' complaints about the food are yours to handle.
  • DoorDash can add other fees with 7 days' written notice and can end the agreement at any time with written notice.

How the score breaks down

We don't score this type of product. It's listed with the same template so you can check its pricing, contract and data with sources; the methodology explains why. How we score

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDelivery service for direct ordersSource: DoorDash (opens in a new tab)
Requires the vendor's own POSNoSource: DoorDash (opens in a new tab)It works through your ordering platform or POS, DoorDash's API, or by requesting Dashers yourself.
Product statusActiveSource: DoorDash (opens in a new tab)Sold today by DoorDash, a public company. We found no announced closure or sales limit (checked 2-oct-2026).
What the restaurant pays
Data pointValue
Monthly fee$0/moSource: DoorDash (opens in a new tab)No subscription: you pay per delivery.
Published pricingPartly publishedSource: DoorDash (opens in a new tab)DoorDash publishes the range per delivery; your exact price comes after you sign up.
Commission on app delivery ordersN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online ordersN/ASource: DoorDash (opens in a new tab)Doesn't apply: it delivers orders; it doesn't take them. DoorDash charges no commission on them.
Fixed fee per orderN/ASource: DoorDash (opens in a new tab)The flat fee per delivery is under delivery cost per order.
Card processing on online orders (%)N/ASource: DoorDash (opens in a new tab)Doesn't apply: you collect your customers' payments in your own ordering system; DoorDash bills you for the deliveries.
Card processing per order (¢)N/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash doesn't process your customers' payments.
Card processing included in the commissionN/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash doesn't process your customers' payments.
Setup fee$0 one-timeSource: DoorDash (opens in a new tab)
Tablet or hardwareNot needed (works on your POS or your own device)Source: DoorDash (opens in a new tab)
Order limit of the planN/ASource: DoorDash (opens in a new tab)Doesn't apply: there's no plan; you pay per delivery.
Fee per order over the limitN/ASource: DoorDash (opens in a new tab)Doesn't apply: there's no plan; you pay per delivery.
Other feesEach delivery costs $6.99 to $10.99, per DoorDash. A delivery canceled after a Dasher is dispatched is still charged, and a redelivery caused by an error of the restaurant is charged as another delivery. DoorDash invoices monthly; payment is due in 15 days.Source: DoorDash (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: DoorDash (opens in a new tab)DoorDash bills you per delivery and charges your customers nothing; you decide what delivery fee they pay.
What your customers payThe delivery fee you decide to charge, plus the tip. DoorDash asks you to preselect a tip of at least 15%, which goes entirely to the Dasher.Source: DoorDash (opens in a new tab)
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: DoorDash (opens in a new tab)DoorDash's pages don't say it in these words: under the Drive terms you collect your customers' payments in your own system and DoorDash invoices you for the deliveries each month, so what your customers pay for delivery is up to you.
Delivery cost per order$6.99 per deliverySource: DoorDash (opens in a new tab)From $6.99 to $10.99 per delivery; DoorDash sends your exact price after you sign up. Tips go 100% to the Dasher.
Contract and exit
Data pointValue
Contract termMonth to monthSource: DoorDash (opens in a new tab)No minimum term: the agreement runs until either side ends it. DoorDash can also end it at any time with written notice.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel7 daysSource: DoorDash (opens in a new tab)
Cancellation feeNo fee to stop using it: you can end the agreement for any reason with 7 days' written notice.Source: DoorDash (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: DoorDash (opens in a new tab)No fee to stop using it.
Refund when you cancelN/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash invoices the deliveries already made each month; there are no prepaid fees to refund.
Right to raise pricesDoorDash can add other fees with at least 7 days' written notice, pass on costs from a change in law with 15 days' notice (you can then end the agreement for that area), and pass on fees a middleware provider charges it.Source: DoorDash (opens in a new tab)Section 15 (terms for non-enterprise merchants), which takes precedence over the product addenda, and section 14.3.
Your customers and marketing
Data pointValue
Your customers' dataN/ASource: DoorDash (opens in a new tab)Doesn't apply: your customers order in your own system, which keeps their data; DoorDash only receives what each delivery needs.
Who owns the customer data (per the terms)The restaurantSource: DoorDash (opens in a new tab)You license your customers' data to DoorDash only to make the deliveries.
Website with your own domainN/ASource: DoorDash (opens in a new tab)Doesn't apply: it's a delivery service for your own orders. DoorDash offers a widget with an order button for your site.
App with your brandN/ASource: DoorDash (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
Loyalty and email or text marketingN/ASource: DoorDash (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
Brings you new customersN/ASource: DoorDash (opens in a new tab)Doesn't apply: it delivers the orders your own channels bring in.
Operations and integrations
Data pointValue
Direct POS integrationsSquare, Toast, OthersSource: DoorDash (opens in a new tab)DoorDash says these are only examples and asks you to call to confirm that your system works with Drive.
Delivery app orders in the same placeN/ASource: DoorDash (opens in a new tab)Doesn't apply: it's a delivery service for your own orders.
Delivery for your direct ordersDoorDash DriveSource: DoorDash (opens in a new tab)
Handles fraud and chargebacksN/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash doesn't process your customers' payments.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: DoorDash (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: DoorDash (opens in a new tab)The phone menu has an option for Drive On-Demand.
Support channelsPhone, Email or formSource: DoorDash (opens in a new tab)Phone for live orders, email and a form in the merchant portal for everything else.
Language
Data pointValue
Ordering page in Spanish for your customersN/ASource: DoorDash (opens in a new tab)Doesn't apply: your customers order on your own website or app.
Restaurant dashboard in SpanishYesSource: DoorDash (opens in a new tab)DoorDash lists Spanish among the fully supported languages of its merchant applications, and Drive orders are now managed in a section of DoorDash's Merchant Portal. DoorDash doesn't say separately whether every Drive screen is translated.
Support in SpanishPublished Spanish line or teamSource: DoorDash (opens in a new tab)The same article lists a US Spanish line, 1-855-834-8733.
Terms in SpanishYesSource: DoorDash (opens in a new tab)
US website in SpanishYesSource: DoorDash (opens in a new tab)

More about DoorDash Drive

How we score