RTC SCORE
7.5
#1 of 3 with enough data
DoorDash Marketplace
DoorDash's delivery app for restaurants: it lists you to its customers and its Dashers deliver, for 15% to 30% of each delivery and 6% of each pickup, with card processing included and no monthly fee.
RTC SCORE
4.8
#3 of 3 with enough data
Grubhub
Grubhub's delivery app for restaurants: a 5% to 20% marketing commission on every order, plus a delivery fee from 10% when Grubhub delivers and card processing apart (3.05% + 30¢), with no monthly fee and 3 days' notice to leave.
Key differences
| Data point | DoorDash Marketplace | Grubhub |
|---|---|---|
| Commission on app pickup orders | 6% | 5% |
| Commission when your own drivers deliver app orders | 15% | 5% |
| Card processing included in the commission | Yes | No |
| Notice to cancel | 7 days | 3 days |
| Minimum orders guarantee | Yes | No |
| Support channels | Phone, Chat, Email or form | Phone, Email or form |
Side by side
| Feature | DoorDash MarketplaceRTC Score: 7.5 out of 10Separate ranking: Delivery apps | GrubhubRTC Score: 4.8 out of 10Separate ranking: Delivery apps |
|---|---|---|
| Type of platform | ||
| Type of product | Delivery app (marketplace)Source: DoorDash (opens in a new tab) | Delivery app (marketplace)Source: Grubhub (opens in a new tab) |
| Requires the vendor's own POS | NoSource: DoorDash (opens in a new tab)Orders reach your POS through an integration, or DoorDash's tablet. | NoSource: Grubhub (opens in a new tab) |
| Product status | ActiveSource: DoorDash (opens in a new tab)On sale. DoorDash bought Deliveroo, SevenRooms and Symbiosys in 2025; DoorDash itself didn't change owners. | Active, changed owners in the last 2 yearsSource: Wonder (opens in a new tab)Wonder bought Grubhub in January 2025 from Just Eat Takeaway, which had bought it in 2021. |
| What the restaurant pays | ||
| Monthly fee | $0/moSource: DoorDash (opens in a new tab)The three plans (Basic, Plus and Premier) are paid by commission, with no monthly fee. The tablet is optional and rented apart. | $0/moSource: Grubhub (opens in a new tab)No platform fees: the plans (Basic, Plus and All-access) are paid by commission. |
| Published pricing | PublishedSource: DoorDash (opens in a new tab) | Partly publishedSource: Grubhub (opens in a new tab)Grubhub publishes its marketing commissions, but the delivery fee only as "from 10%"; its card processing rate is not on the pricing page, only in its profit calculator and its trial period addendum. |
| Commission on app delivery orders | 15%Source: DoorDash (opens in a new tab)Basic plan, with a smaller delivery area. Plus charges 25% and Premier 30%, with DashPass members included and no extra commission. Intro rate of 0%: 7 days on Basic, 30 days on Plus and Premier (DoorDash's pricing page doesn't say who qualifies or until when it's offered). These plans are for restaurants with 75 or fewer locations in the US. | 15%Source: Grubhub (opens in a new tab)Basic plan: 5% marketing plus a delivery fee "from 10%" when Grubhub delivers, so at least 15%. Plus charges 15% and All-access 20% of marketing, plus the same delivery fee. In Houston and Dallas, new restaurants that sign up by October 31, 2026 pay 0% marketing and delivery commissions through December 31, 2026 (processing still applies). |
| Commission on app pickup orders | 6%Source: DoorDash (opens in a new tab)Same 6% on the three plans, if you follow DoorDash's terms, including that your DoorDash pickup prices match your in-store prices. | 5%(Best value)Source: Grubhub (opens in a new tab)Basic's 5% marketing commission ("Basic 5% marketing commission" on the pricing page) applies to every Grubhub order, pickup included (15% on Plus, 20% on All-access); pickup has no delivery fee. |
| Commission when your own drivers deliver app orders | 15%Source: DoorDash (opens in a new tab)When your own drivers deliver DoorDash orders; 12% on DashPass orders. When you call DoorDash's Dashers for one of those orders, you pay a flat $6 per delivery. | 5%(Best value)Source: Grubhub (opens in a new tab)Only the marketing commission of your plan (5% on Basic) when your own drivers deliver. Grubhub's terms let it switch on its own delivery, at its standard rate, if it decides your self-delivery serves customers poorly. |
| Commission on your own online orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: orders from your own website or app go through Online Ordering by DoorDash, listed apart. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: orders from your own website go through Grubhub Direct, listed apart. |
| Fixed fee per order | $0 per orderSource: DoorDash (opens in a new tab) | $0 per orderSource: Grubhub (opens in a new tab)No fixed fee per order apart from the 30¢ of the card processing fee. |
| Card processing on online orders (%) | N/ASource: DoorDash (opens in a new tab)Doesn't apply: included in the commission. | 3.05%Source: Grubhub (opens in a new tab)Grubhub's standard order processing fee, per its trial period addendum of August 2026; its profit calculator uses the same rate. The pricing page only says processing is charged apart. |
| Card processing per order (¢) | N/ASource: DoorDash (opens in a new tab)Doesn't apply: included in the commission. | 30¢Source: Grubhub (opens in a new tab) |
| Card processing included in the commission | Yes(Best value)Source: DoorDash (opens in a new tab) | NoSource: Grubhub (opens in a new tab) |
| Setup fee | $0 one-timeSource: DoorDash (opens in a new tab) | $0 one-timeSource: Grubhub (opens in a new tab) |
| Tablet or hardware | Rented from the vendorSource: DoorDash (opens in a new tab)$6 a week after the trial, only if you use DoorDash's tablet instead of a POS integration. | Included in the planSource: Grubhub (opens in a new tab)Grubhub provides a tablet at no cost to the restaurant, which you return when the agreement ends; you can also use your own device or a POS integration. |
| Order limit of the plan | No order limitSource: DoorDash (opens in a new tab)Commission plans with no monthly order limit. | No order limitSource: Grubhub (opens in a new tab)Commission plans with no monthly order limit. |
| Fee per order over the limit | N/ASource: DoorDash (opens in a new tab)Doesn't apply: the plans have no order limit. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: the plans have no order limit. |
| Other fees | Optional: DoorDash's tablet ($6 a week after the trial), Promotions and Sponsored Listings. An order delivered again because of a mistake of the restaurant is charged as another delivery (Terms of Service §2.10).Source: DoorDash (opens in a new tab) | Ads and promotions are optional. On Plus and All-access, Grubhub gives a monthly ad credit equal to your commission rate on the ads you buy.Source: Grubhub (opens in a new tab) |
| What your customer pays | ||
| Fee charged to your customers | Mandatory fee set by the platformSource: DoorDash (opens in a new tab)DoorDash charges your customers a service fee it sets on each delivery order (15% of the subtotal for most orders in California, Chicago, Colorado, Washington DC, Massachusetts, Minnesota, New York City, Puerto Rico and Seattle), plus a delivery fee. | The platform may charge a variable feeSource: Grubhub (opens in a new tab)Grubhub keeps the fees it may charge your customers (small order, service, delivery and priority delivery fees, among others), but doesn't publish when its service fee applies or how much it is. Its terms of use (grubhub.com/legal/terms-of-use) let it set or change those fees at any time. |
| What your customers pay | Your customers pay DoorDash a delivery fee, a variable service fee and, on some orders, a small-order, long-distance or regulatory fee. DashPass members pay $0 delivery fees and a lower service fee on eligible orders. In California, Chicago, Colorado, Washington DC, Massachusetts, Minnesota, New York City, Puerto Rico and Seattle the service fee is 15% of the subtotal for most orders; elsewhere it varies with distance and order size.Source: DoorDash (opens in a new tab) | A delivery fee set by Grubhub: standard on Basic, lower on Plus and lowest on All-access, and $0 for Grubhub+ members on Plus and All-access. Grubhub's developer documentation also lists small order, service and priority delivery fees that Grubhub keeps; Grubhub doesn't publish their amounts for restaurants.Source: Grubhub (opens in a new tab) |
| Who pays for delivery | The app delivers; it's in the commissionSource: DoorDash (opens in a new tab)DoorDash's Dashers deliver; your customers also pay DoorDash a delivery fee. | The app delivers; it's in the commissionSource: Grubhub (opens in a new tab)When Grubhub delivers, through its delivery fee (a percentage of the order). |
| Delivery cost per order | N/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash delivers and charges it in the commission. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: Grubhub charges delivery as a percentage of the order. |
| Contract and exit | ||
| Contract term | Month to monthSource: DoorDash (opens in a new tab)No fixed term: month to month, until you end it with 7 days' written notice. | Month to monthSource: Grubhub (opens in a new tab)No fixed term: month to month, until either side ends it with 3 days' written notice. |
| Notice to cancel | 7 daysSource: DoorDash (opens in a new tab)You give 7 days' written notice; DoorDash can end the agreement or suspend a location at any time with written notice (§6.2). | 3 days(Best value)Source: Grubhub (opens in a new tab)Either side can end the agreement with 3 days' written notice, and email is enough. Grubhub can also suspend or end it at once in some cases, such as content that breaks the law or a risk to its reputation. |
| Cancellation fee | No cancellation fee. You can end the agreement with 7 days' written notice (Terms of Service §6.2).Source: DoorDash (opens in a new tab) | No cancellation fees, per Grubhub's FAQ. Either side can end the agreement with 3 days' written notice, and email is enough (Merchant Terms). You return Grubhub's tablet when it ends.Source: Grubhub (opens in a new tab) |
| How the cancellation fee works | No cancellation feeSource: DoorDash (opens in a new tab) | No cancellation feeSource: Grubhub (opens in a new tab) |
| Refund when you cancel | The terms don't saySource: DoorDash (opens in a new tab)The terms don't address refunds when you leave; nothing is paid in advance, since commissions are charged per order. | The terms don't saySource: Grubhub (opens in a new tab)The Merchant Terms don't address refunds when you leave; nothing is paid in advance, since commissions are charged per order. |
| Right to raise prices | DoorDash may revise its terms and product addendums and notifies material changes by email or a service notice; using DoorDash after that means you accept them. Your rates are those of your rate card.Source: DoorDash (opens in a new tab) | Grubhub can amend its Merchant Terms at any time, without prior notice, effective when it posts them; using Grubhub after that means you accept them. Your commissions are those of your Marketplace Agreement.Source: Grubhub (opens in a new tab) |
| Trial period | No data | No data |
| Your customers and marketing | ||
| Your customers' data | No accessSource: DoorDash (opens in a new tab)Marketplace orders don't give you your customers' contact data. You get it only from customers who join the loyalty program of the Commerce Platform Pro package ($249 a month). | No accessSource: Grubhub (opens in a new tab)Marketplace orders don't give you your customers' contact data to use: the terms limit it to fulfilling orders and forbid targeted marketing. The Customer Insights dashboard shows sales and order totals, not contacts. Grubhub Direct, listed apart, lets you download them. |
| Who owns the customer data (per the terms) | The platformSource: DoorDash (opens in a new tab)DoorDash Data includes the personal information of DoorDash's customers that DoorDash shares with you; you may use it only to fulfill orders. | The platformSource: Grubhub (opens in a new tab) |
| Website with your own domain | N/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: DoorDash's website, app and loyalty tools are part of Online Ordering by DoorDash and its Commerce Platform, listed apart. | N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace: Grubhub's ordering site for your restaurant, Grubhub Direct, is listed apart. |
| App with your brand | N/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: the branded app is part of DoorDash's Commerce Platform, listed with Online Ordering by DoorDash. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it is a delivery app itself. |
| Loyalty and email or text marketing | N/ASource: DoorDash (opens in a new tab)Doesn't apply to the marketplace: loyalty, email and text marketing are part of DoorDash's Commerce Platform, listed with Online Ordering by DoorDash. Promotions and Sponsored Listings are paid apart. | N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace: Grubhub sells ads and promotions inside its app; the tools for your own customers are part of Grubhub Direct, listed apart. |
| Brings you new customers | Delivery app marketplaceSource: DoorDash (opens in a new tab) | Delivery app marketplaceSource: Grubhub (opens in a new tab) |
| Operations and integrations | ||
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, OthersSource: DoorDash (opens in a new tab)Toast, Square and Clover come from this article; DoorDash's integrations page (merchants.doordash.com/en-us/integrations) also lists Shift4 POS, Qu, PAR and OneTablet as POS systems that integrate directly. | Toast, Square, Clover, Shift4 POS, OthersSource: Grubhub (opens in a new tab)Toast and Clover come from the marketplace page; Grubhub's integration pages also cover Square (get.grubhub.com/square-grubhub-signup/) and Shift4 POS (get.grubhub.com/grubhub-and-shift4-tech-integration/). |
| Delivery app orders in the same place | N/ASource: DoorDash (opens in a new tab)Doesn't apply: it is a delivery app itself. | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it is a delivery app itself. |
| Delivery for your direct orders | N/ASource: DoorDash (opens in a new tab)Doesn't apply: DoorDash Drive, its delivery for your direct orders, is listed apart. | N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace. |
| Handles fraud and chargebacks | UnconfirmedSource: DoorDash (opens in a new tab)The marketplace terms don't say who bears chargebacks. They say DoorDash pays the refunds caused by the delivery and you pay those caused by your order (Marketplace Addendum §8). | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub says its order processing fee covers card processing and fraud monitoring, and its terms make it your agent to collect payments and let it adjust or withhold payments in cases of fraud, but they don't say who bears chargebacks. |
| Reach of the delivery apps | ||
| Share of US delivery spending | Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 38.4% and in the Los Angeles area 41.8%. | Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 17.6% and in the Los Angeles area 11.0%. |
| Subscription for your customers | YesSource: DoorDash (opens in a new tab)DashPass, on the Plus and Premier plans, with no extra commission. | YesSource: Grubhub (opens in a new tab)Grubhub+, on the Plus and All-access plans; Basic doesn't include it. |
| Minimum orders guarantee | Yes(Best value)Source: DoorDash (opens in a new tab)Premier plan only, for the location's first 6 months on Premier: you must cancel fewer than 5 orders that month and stay open on DoorDash 90% of your store hours. | NoSource: Grubhub (opens in a new tab)None of the three plans on the pricing page offers a minimum orders guarantee. |
| Publishes its fee caps by city | NoSource: DoorDash (opens in a new tab)The pricing page has no rates by city. DoorDash's terms (§7.4) have you waive the fee limits of the local laws listed on its Local Laws page; for Philadelphia that page says choosing a plan other than Basic (15%) waives the city's fee cap. | NoSource: Grubhub (opens in a new tab)Grubhub has a New York City page with the same three plans and a note on the 2025 law, and warns that local rules may change its fees, but it doesn't publish its rates by city. Its Merchant Terms add a notice for Alameda, California: choosing a plan other than Basic (15% in total) waives the city's fee cap. |
| Support | ||
| 24/7 support for restaurants | YesSource: DoorDash (opens in a new tab) | YesSource: Grubhub (opens in a new tab)Grubhub's FAQ describes a 24/7 care team for live orders; it doesn't say in which languages. |
| Support channels | Phone, Chat, Email or formSource: DoorDash (opens in a new tab)Phone (855-222-8111), live chat in the Business Manager app and the tablet, email and a form in the Merchant Portal. | Phone, Email or formSource: Grubhub (opens in a new tab)Phone and a contact form, both after signing in to Grubhub for Restaurants. |
Contracts compared
| Product | Initial term | Auto-renewal | Early termination fee | Price increases during the term | Trial |
|---|---|---|---|---|---|
| DoorDash MarketplaceSource: DoorDash (opens in a new tab) | Month to monthSource: DoorDash (opens in a new tab)No fixed term: month to month, until you end it with 7 days' written notice. | No data | No cancellation fee. You can end the agreement with 7 days' written notice (Terms of Service §6.2). | DoorDash may revise its terms and product addendums and notifies material changes by email or a service notice; using DoorDash after that means you accept them. Your rates are those of your rate card.Source: DoorDash (opens in a new tab) | No data |
| GrubhubSource: Grubhub (opens in a new tab) | Month to monthSource: Grubhub (opens in a new tab)No fixed term: month to month, until either side ends it with 3 days' written notice. | No data | No cancellation fees, per Grubhub's FAQ. Either side can end the agreement with 3 days' written notice, and email is enough (Merchant Terms). You return Grubhub's tablet when it ends. | Grubhub can amend its Merchant Terms at any time, without prior notice, effective when it posts them; using Grubhub after that means you accept them. Your commissions are those of your Marketplace Agreement.Source: Grubhub (opens in a new tab) | No data |
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.