Grubhub's delivery app for restaurants: a 5% to 20% marketing commission on every order, plus a delivery fee from 10% when Grubhub delivers and card processing apart (3.05% + 30¢), with no monthly fee and 3 days' notice to leave.
By GrubhubParent company: Wonder Group, Inc. (since January 2025)
RTC SCORE
4.8
#3 of 3 with enough data
Our verdict
Grubhub's Basic plan charges 5% of marketing on every order plus a delivery fee from 10% when it delivers, with card processing apart (3.05% + 30¢). It has no monthly fee or cancellation fees and takes 3 days' notice to leave, but your customers' contact data stays with Grubhub.
What we like
Basic charges a 5% marketing commission per order; pickup and self-delivered orders pay only that, plus card processing.
No monthly, setup or cancellation fees, a tablet at no cost to the restaurant, and you can leave with 3 days' written notice.
24/7 care team for live orders.
What to watch
Card processing is charged apart: 3.05% + 30¢ per order, Grubhub's standard rate.
The delivery fee is published only as "from 10%", and Grubhub+ comes only with Plus (15%) or All-access (20%).
Marketplace orders don't give you your customers' contact data.
Your customers pay Grubhub a delivery fee and other fees it sets, such as a service fee, on top of your prices; Grubhub doesn't publish their amounts for restaurants.
Changed owners in January 2025, when Wonder bought it.
How the score breaks down
RTC Score4.8/10out of 10
Methodology v0.1.0
Data completeness87%
We could verify 87% of the scoring data
Strongest points
12-month cost of the reference restaurant on the app, 24/7 support, Subscription for your customers
Weakest point
12-month cost of the reference restaurant on the app
Score by criterion
12-month cost of the reference restaurant on the appWeight 40%StrongestWeakest3.0/103.0 out of 10
$17,352 over 12 months
Share of US delivery spendingWeight 13%No data
24/7 supportWeight 10%Strongest10.0/1010.0 out of 10
Subscription for your customersWeight 8%Strongest10.0/1010.0 out of 10
Minimum orders guaranteeWeight 7%0.0/100.0 out of 10
Support channelsWeight 7%6.0/106.0 out of 10
Publishes its fee caps by cityWeight 4%0.0/100.0 out of 10
Contract termWeight 4%10.0/1010.0 out of 10
Cancellation feeWeight 3%10.0/1010.0 out of 10
Notice to cancelWeight 3%9.7/109.7 out of 10
All the data, with sources
Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.
Active, changed owners in the last 2 yearsSource: Wonder (opens in a new tab)Wonder bought Grubhub in January 2025 from Just Eat Takeaway, which had bought it in 2021.
Partly publishedSource: Grubhub (opens in a new tab)Grubhub publishes its marketing commissions, but the delivery fee only as "from 10%"; its card processing rate is not on the pricing page, only in its profit calculator and its trial period addendum.
Commission on app delivery orders
15%Source: Grubhub (opens in a new tab)Basic plan: 5% marketing plus a delivery fee "from 10%" when Grubhub delivers, so at least 15%. Plus charges 15% and All-access 20% of marketing, plus the same delivery fee. In Houston and Dallas, new restaurants that sign up by October 31, 2026 pay 0% marketing and delivery commissions through December 31, 2026 (processing still applies).
Commission on app pickup orders
5%Source: Grubhub (opens in a new tab)Basic's 5% marketing commission ("Basic 5% marketing commission" on the pricing page) applies to every Grubhub order, pickup included (15% on Plus, 20% on All-access); pickup has no delivery fee.
Commission when your own drivers deliver app orders
5%Source: Grubhub (opens in a new tab)Only the marketing commission of your plan (5% on Basic) when your own drivers deliver. Grubhub's terms let it switch on its own delivery, at its standard rate, if it decides your self-delivery serves customers poorly.
3.05%Source: Grubhub (opens in a new tab)Grubhub's standard order processing fee, per its trial period addendum of August 2026; its profit calculator uses the same rate. The pricing page only says processing is charged apart.
Included in the planSource: Grubhub (opens in a new tab)Grubhub provides a tablet at no cost to the restaurant, which you return when the agreement ends; you can also use your own device or a POS integration.
Ads and promotions are optional. On Plus and All-access, Grubhub gives a monthly ad credit equal to your commission rate on the ads you buy.Source: Grubhub (opens in a new tab)
What your customer pays
Data point
Value
Fee charged to your customers
The platform may charge a variable feeSource: Grubhub (opens in a new tab)Grubhub keeps the fees it may charge your customers (small order, service, delivery and priority delivery fees, among others), but doesn't publish when its service fee applies or how much it is. Its terms of use (grubhub.com/legal/terms-of-use) let it set or change those fees at any time.
What your customers pay
A delivery fee set by Grubhub: standard on Basic, lower on Plus and lowest on All-access, and $0 for Grubhub+ members on Plus and All-access. Grubhub's developer documentation also lists small order, service and priority delivery fees that Grubhub keeps; Grubhub doesn't publish their amounts for restaurants.Source: Grubhub (opens in a new tab)
Who pays for delivery
The app delivers; it's in the commissionSource: Grubhub (opens in a new tab)When Grubhub delivers, through its delivery fee (a percentage of the order).
3 daysSource: Grubhub (opens in a new tab)Either side can end the agreement with 3 days' written notice, and email is enough. Grubhub can also suspend or end it at once in some cases, such as content that breaks the law or a risk to its reputation.
Cancellation fee
No cancellation fees, per Grubhub's FAQ. Either side can end the agreement with 3 days' written notice, and email is enough (Merchant Terms). You return Grubhub's tablet when it ends.Source: Grubhub (opens in a new tab)
The terms don't saySource: Grubhub (opens in a new tab)The Merchant Terms don't address refunds when you leave; nothing is paid in advance, since commissions are charged per order.
Right to raise prices
Grubhub can amend its Merchant Terms at any time, without prior notice, effective when it posts them; using Grubhub after that means you accept them. Your commissions are those of your Marketplace Agreement.Source: Grubhub (opens in a new tab)
Your customers and marketing
Data point
Value
Your customers' data
No accessSource: Grubhub (opens in a new tab)Marketplace orders don't give you your customers' contact data to use: the terms limit it to fulfilling orders and forbid targeted marketing. The Customer Insights dashboard shows sales and order totals, not contacts. Grubhub Direct, listed apart, lets you download them.
N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace: Grubhub sells ads and promotions inside its app; the tools for your own customers are part of Grubhub Direct, listed apart.
Toast, Square, Clover, Shift4 POS, OthersSource: Grubhub (opens in a new tab)Toast and Clover come from the marketplace page; Grubhub's integration pages also cover Square (get.grubhub.com/square-grubhub-signup/) and Shift4 POS (get.grubhub.com/grubhub-and-shift4-tech-integration/).
UnconfirmedSource: Grubhub (opens in a new tab)Grubhub says its order processing fee covers card processing and fraud monitoring, and its terms make it your agent to collect payments and let it adjust or withhold payments in cases of fraud, but they don't say who bears chargebacks.
Reach of the delivery apps
Data point
Value
Share of US delivery spending
Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 17.6% and in the Los Angeles area 11.0%.
NoSource: Grubhub (opens in a new tab)Grubhub has a New York City page with the same three plans and a note on the 2025 law, and warns that local rules may change its fees, but it doesn't publish its rates by city. Its Merchant Terms add a notice for Alameda, California: choosing a plan other than Basic (15% in total) waives the city's fee cap.
