RTC SCORE
4.8
#3 of 3 with enough data
Grubhub
Grubhub's delivery app for restaurants: a 5% to 20% marketing commission on every order, plus a delivery fee from 10% when Grubhub delivers and card processing apart (3.05% + 30¢), with no monthly fee and 3 days' notice to leave.
RTC SCORE
6.6
#2 of 3 with enough data
Uber Eats
Uber's delivery app for restaurants: it lists you to its customers and its couriers deliver, for 20% to 30% of each delivery and 7% of each pickup, with card processing included, no monthly fee and lower Lite rates published for 13 jurisdictions.
Key differences
| Data point | Grubhub | Uber Eats |
|---|---|---|
| Commission on app delivery orders | 15% | 20% |
| Commission on app pickup orders | 5% | 7% |
| Commission when your own drivers deliver app orders | 5% | 15% |
| Card processing included in the commission | No | Yes |
| Notice to cancel | 3 days | 60 days |
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, Others | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, Others |
| Minimum orders guarantee | No | Yes |
| Publishes its fee caps by city | No | Yes |
| Support channels | Phone, Email or form | Phone, Email or form, Chat |
Side by side
| Feature | GrubhubRTC Score: 4.8 out of 10Separate ranking: Delivery apps | Uber EatsRTC Score: 6.6 out of 10Separate ranking: Delivery apps |
|---|---|---|
| Type of platform | ||
| Type of product | Delivery app (marketplace)Source: Grubhub (opens in a new tab) | Delivery app (marketplace)Source: Uber Eats (opens in a new tab) |
| Requires the vendor's own POS | NoSource: Grubhub (opens in a new tab) | NoSource: Uber Eats (opens in a new tab)Orders reach your POS through an integration, or a tablet or phone with Uber Eats Orders. |
| Product status | Active, changed owners in the last 2 yearsSource: Wonder (opens in a new tab)Wonder bought Grubhub in January 2025 from Just Eat Takeaway, which had bought it in 2021. | ActiveSource: Uber Eats (opens in a new tab) |
| What the restaurant pays | ||
| Monthly fee | $0/moSource: Grubhub (opens in a new tab)No platform fees: the plans (Basic, Plus and All-access) are paid by commission. | $0/moSource: Uber (opens in a new tab)The plans (Lite, Plus and Premium) are paid by commission, with no monthly fee. |
| Published pricing | Partly publishedSource: Grubhub (opens in a new tab)Grubhub publishes its marketing commissions, but the delivery fee only as "from 10%"; its card processing rate is not on the pricing page, only in its profit calculator and its trial period addendum. | PublishedSource: Uber Eats (opens in a new tab) |
| Commission on app delivery orders | 15%(Best value)Source: Grubhub (opens in a new tab)Basic plan: 5% marketing plus a delivery fee "from 10%" when Grubhub delivers, so at least 15%. Plus charges 15% and All-access 20% of marketing, plus the same delivery fee. In Houston and Dallas, new restaurants that sign up by October 31, 2026 pay 0% marketing and delivery commissions through December 31, 2026 (processing still applies). | 20%Source: Uber (opens in a new tab)Lite plan. Plus charges 25% (30% on Uber One orders) and Premium 30%. In 13 jurisdictions Lite starts at 15%. Plus and Premium charge 0% for 30 days to a new location, counted from its first order. |
| Commission on app pickup orders | 5%(Best value)Source: Grubhub (opens in a new tab)Basic's 5% marketing commission ("Basic 5% marketing commission" on the pricing page) applies to every Grubhub order, pickup included (15% on Plus, 20% on All-access); pickup has no delivery fee. | 7%Source: Uber (opens in a new tab)7% if you prove your app prices match your in-store prices (new restaurants get 7% for a 30-day grace period); 10% if they don't. |
| Commission when your own drivers deliver app orders | 5%(Best value)Source: Grubhub (opens in a new tab)Only the marketing commission of your plan (5% on Basic) when your own drivers deliver. Grubhub's terms let it switch on its own delivery, at its standard rate, if it decides your self-delivery serves customers poorly. | 15%Source: Uber Eats (opens in a new tab)When your own drivers deliver; 25% on orders that Uber's couriers deliver for you. |
| Commission on your own online orders | N/ASource: Grubhub (opens in a new tab)Doesn't apply: orders from your own website go through Grubhub Direct, listed apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: orders from your own website go through Uber Eats Webshop, listed apart. |
| Fixed fee per order | $0 per orderSource: Grubhub (opens in a new tab)No fixed fee per order apart from the 30¢ of the card processing fee. | $0 per orderSource: Uber (opens in a new tab)No fixed fee per order, except $0.99 per order in which a customer redeems an offer you run. |
| Card processing on online orders (%) | 3.05%Source: Grubhub (opens in a new tab)Grubhub's standard order processing fee, per its trial period addendum of August 2026; its profit calculator uses the same rate. The pricing page only says processing is charged apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: included in the commission. Exceptions: in New York City Lite adds 3% for card processing, and in Portland Lite adds any payment processing fees. |
| Card processing per order (¢) | 30¢Source: Grubhub (opens in a new tab) | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: included in the commission. |
| Card processing included in the commission | NoSource: Grubhub (opens in a new tab) | Yes(Best value)Source: Uber Eats (opens in a new tab)Except in New York City and Portland, where the Lite plan charges card processing apart. |
| Setup fee | $0 one-timeSource: Grubhub (opens in a new tab) | $0 one-timeSource: Uber (opens in a new tab)The fee table of the terms has no setup or activation fee. |
| Tablet or hardware | Included in the planSource: Grubhub (opens in a new tab)Grubhub provides a tablet at no cost to the restaurant, which you return when the agreement ends; you can also use your own device or a POS integration. | Rented from the vendorSource: Uber (opens in a new tab)Only if Uber supplies the tablet: $4.99 a week with wi-fi, $6.99 with a data plan and $8.99 with a data plan and a printer. Not needed with a POS integration or your own device. |
| Order limit of the plan | No order limitSource: Grubhub (opens in a new tab)Commission plans with no monthly order limit. | No order limitSource: Uber (opens in a new tab)Commission plans with no monthly order limit. |
| Fee per order over the limit | N/ASource: Grubhub (opens in a new tab)Doesn't apply: the plans have no order limit. | N/ASource: Uber (opens in a new tab)Doesn't apply: the plans have no order limit. |
| Other fees | Ads and promotions are optional. On Plus and All-access, Grubhub gives a monthly ad credit equal to your commission rate on the ads you buy.Source: Grubhub (opens in a new tab) | Uber's tablet, only if you use one: $4.99 a week ($6.99 with a data plan, $8.99 with a data plan and a printer). $0.99 per order in which a customer redeems an offer you run. Ads and offers are optional.Source: Uber (opens in a new tab) |
| What your customer pays | ||
| Fee charged to your customers | The platform may charge a variable feeSource: Grubhub (opens in a new tab)Grubhub keeps the fees it may charge your customers (small order, service, delivery and priority delivery fees, among others), but doesn't publish when its service fee applies or how much it is. Its terms of use (grubhub.com/legal/terms-of-use) let it set or change those fees at any time. | Mandatory fee set by the platformSource: Uber (opens in a new tab)Uber charges your customers a service fee it sets on orders its couriers deliver: a percentage of the subtotal, with a minimum and a maximum, that varies by region. Plus a delivery fee. The merchant terms also let Uber charge customers other fees at its discretion (§3.n). |
| What your customers pay | A delivery fee set by Grubhub: standard on Basic, lower on Plus and lowest on All-access, and $0 for Grubhub+ members on Plus and All-access. Grubhub's developer documentation also lists small order, service and priority delivery fees that Grubhub keeps; Grubhub doesn't publish their amounts for restaurants.Source: Grubhub (opens in a new tab) | A delivery fee that varies by store, the customer's location and courier availability (lower on Plus and Premium, and $0 for Uber One members on those plans); a service fee on orders Uber's couriers deliver, a percentage of the subtotal with a minimum and a maximum that varies by region; a small order fee, which varies by city, below a minimum subtotal; and in California a driver benefits fee.Source: Uber (opens in a new tab) |
| Who pays for delivery | The app delivers; it's in the commissionSource: Grubhub (opens in a new tab)When Grubhub delivers, through its delivery fee (a percentage of the order). | The app delivers; it's in the commissionSource: Uber Eats (opens in a new tab)Uber's couriers deliver; your customers also pay Uber a delivery fee. |
| Delivery cost per order | N/ASource: Grubhub (opens in a new tab)Doesn't apply: Grubhub charges delivery as a percentage of the order. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: Uber Eats delivers and charges it in the commission. |
| Contract and exit | ||
| Contract term | Month to monthSource: Grubhub (opens in a new tab)No fixed term: month to month, until either side ends it with 3 days' written notice. | Month to monthSource: Uber (opens in a new tab)No fixed term: the agreement runs until either side ends it with 60 days' notice. |
| Notice to cancel | 3 days(Best value)Source: Grubhub (opens in a new tab)Either side can end the agreement with 3 days' written notice, and email is enough. Grubhub can also suspend or end it at once in some cases, such as content that breaks the law or a risk to its reputation. | 60 daysSource: Uber (opens in a new tab)Either side can end the agreement with 60 days' notice (§11.b), but not while an offer or a sponsored listing you bought is running. |
| Cancellation fee | No cancellation fees, per Grubhub's FAQ. Either side can end the agreement with 3 days' written notice, and email is enough (Merchant Terms). You return Grubhub's tablet when it ends.Source: Grubhub (opens in a new tab) | No early termination fee; either side can end the agreement with 60 days' notice (§11.b), but not while an offer or sponsored listing you bought is running. If a fee cap law lets you end an offer early, you pay back its costs (§3.l).Source: Uber (opens in a new tab) |
| How the cancellation fee works | No cancellation feeSource: Grubhub (opens in a new tab) | No cancellation feeSource: Uber (opens in a new tab)The terms have no early termination fee. If a fee cap law lets you leave during an offer or sponsored listing, you pay back what ending it early costs Uber (§3.l). |
| Refund when you cancel | The terms don't saySource: Grubhub (opens in a new tab)The Merchant Terms don't address refunds when you leave; nothing is paid in advance, since commissions are charged per order. | The terms don't saySource: Uber (opens in a new tab)The terms don't address refunds when you leave; nothing is paid in advance, since fees are charged per order. |
| Right to raise prices | Grubhub can amend its Merchant Terms at any time, without prior notice, effective when it posts them; using Grubhub after that means you accept them. Your commissions are those of your Marketplace Agreement.Source: Grubhub (opens in a new tab) | Uber can change the terms, fees included, at its sole discretion, effective when it posts the new version.Source: Uber (opens in a new tab) |
| Trial period | No data | No data |
| Your customers and marketing | ||
| Your customers' data | No accessSource: Grubhub (opens in a new tab)Marketplace orders don't give you your customers' contact data to use: the terms limit it to fulfilling orders and forbid targeted marketing. The Customer Insights dashboard shows sales and order totals, not contacts. Grubhub Direct, listed apart, lets you download them. | No accessSource: Uber (opens in a new tab)Marketplace orders don't give you your customers' contact data. Customers of Uber Eats Webshop who opt in are another matter (listed apart). |
| Who owns the customer data (per the terms) | The platformSource: Grubhub (opens in a new tab) | The platformSource: Uber (opens in a new tab)The terms treat the customer information Uber shares with you as Uber's ("Portier Personal Information"), to be used only to fulfill orders. |
| Website with your own domain | N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace: Grubhub's ordering site for your restaurant, Grubhub Direct, is listed apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply to the marketplace: Uber's ordering page for your own website, Webshop, is listed apart. |
| App with your brand | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it is a delivery app itself. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it is a delivery app itself. |
| Loyalty and email or text marketing | N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace: Grubhub sells ads and promotions inside its app; the tools for your own customers are part of Grubhub Direct, listed apart. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply to the marketplace: Uber Eats sells ads and offers inside its app, not loyalty or email marketing for your own customers. |
| Brings you new customers | Delivery app marketplaceSource: Grubhub (opens in a new tab) | Delivery app marketplaceSource: Uber Eats (opens in a new tab) |
| Operations and integrations | ||
| Direct POS integrations | Toast, Square, Clover, Shift4 POS, OthersSource: Grubhub (opens in a new tab)Toast and Clover come from the marketplace page; Grubhub's integration pages also cover Square (get.grubhub.com/square-grubhub-signup/) and Shift4 POS (get.grubhub.com/grubhub-and-shift4-tech-integration/). | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, OthersSource: Uber Eats (opens in a new tab)Toast, Square and Clover come from this FAQ; Uber Eats' integration partners directory (merchants.ubereats.com/us/en/integration-partners/eats/) also lists Shift4 POS, SpotOn and Lightspeed. |
| Delivery app orders in the same place | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it is a delivery app itself. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it is a delivery app itself. |
| Delivery for your direct orders | N/ASource: Grubhub (opens in a new tab)Doesn't apply to the marketplace. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: Uber Direct, its delivery for your direct orders, is listed apart. |
| Handles fraud and chargebacks | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub says its order processing fee covers card processing and fraud monitoring, and its terms make it your agent to collect payments and let it adjust or withhold payments in cases of fraud, but they don't say who bears chargebacks. | UnconfirmedSource: Uber (opens in a new tab)The terms don't say who bears chargebacks. Uber collects the payment as your limited payment collection agent and can withhold or adjust payments in cases of fraud (§3.p). |
| Reach of the delivery apps | ||
| Share of US delivery spending | Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 17.6% and in the Los Angeles area 11.0%. | Being re-verified()(due for a re-check)Source: Earnest Analytics (opens in a new tab)Share of US food delivery sales at the end of 2024, from card transaction data (Earnest Analytics, the successor of Bloomberg Second Measure), the most recent third-party figure we found. In the New York City area it was 38.2% and in the Los Angeles area 41.9%. |
| Subscription for your customers | YesSource: Grubhub (opens in a new tab)Grubhub+, on the Plus and All-access plans; Basic doesn't include it. | YesSource: Uber Eats (opens in a new tab)Uber One, on Plus (5% more on Uber One orders) and Premium. Lite can't join it. |
| Minimum orders guarantee | NoSource: Grubhub (opens in a new tab)None of the three plans on the pricing page offers a minimum orders guarantee. | Yes(Best value)Source: Uber Eats (opens in a new tab)Premium plan only, the first 6 months, with fewer than 3 cancellations or missed orders and online at least 95% of your store hours. |
| Publishes its fee caps by city | NoSource: Grubhub (opens in a new tab)Grubhub has a New York City page with the same three plans and a note on the 2025 law, and warns that local rules may change its fees, but it doesn't publish its rates by city. Its Merchant Terms add a notice for Alameda, California: choosing a plan other than Basic (15% in total) waives the city's fee cap. | Yes(Best value)Source: Uber Eats (opens in a new tab)Note 2 of the pricing page lists 13 jurisdictions with lower Lite rates: New York City, Portland, New Jersey, Palm Springs, San Francisco, Alameda County, Philadelphia, Washington DC, Minneapolis, Los Angeles, Seattle, Spokane and Beverly Hills. |
| Support | ||
| 24/7 support for restaurants | YesSource: Grubhub (opens in a new tab)Grubhub's FAQ describes a 24/7 care team for live orders; it doesn't say in which languages. | YesSource: Uber (opens in a new tab) |
| Support channels | Phone, Email or formSource: Grubhub (opens in a new tab)Phone and a contact form, both after signing in to Grubhub for Restaurants. | Phone, Email or form, ChatSource: Uber (opens in a new tab)Phone (1-833-ASK-EATS), email and chat inside Uber Eats Manager. |
Contracts compared
| Product | Initial term | Auto-renewal | Early termination fee | Price increases during the term | Trial |
|---|---|---|---|---|---|
| GrubhubSource: Grubhub (opens in a new tab) | Month to monthSource: Grubhub (opens in a new tab)No fixed term: month to month, until either side ends it with 3 days' written notice. | No data | No cancellation fees, per Grubhub's FAQ. Either side can end the agreement with 3 days' written notice, and email is enough (Merchant Terms). You return Grubhub's tablet when it ends. | Grubhub can amend its Merchant Terms at any time, without prior notice, effective when it posts them; using Grubhub after that means you accept them. Your commissions are those of your Marketplace Agreement.Source: Grubhub (opens in a new tab) | No data |
| Uber EatsSource: Uber (opens in a new tab) | Month to month | No data | No early termination fee; either side can end the agreement with 60 days' notice (§11.b), but not while an offer or sponsored listing you bought is running. If a fee cap law lets you end an offer early, you pay back its costs (§3.l). | Uber can change the terms, fees included, at its sole discretion, effective when it posts the new version. | No data |
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.