Not enough data to score Grubhub Direct
Grubhub's branded ordering site for restaurants already on Grubhub's marketplace: 0% commission and no hosting, setup or delivery fee to the restaurant, an order processing fee at a rate Grubhub doesn't publish, Grubhub's drivers deliver and you can download your customers' data.
RTC SCORE
8.2
#2 of 21 with enough data
Uber Eats Webshop
Uber Eats' ordering page for your own website and social media, for restaurants already on Uber Eats: 0% commission and no monthly fee to the restaurant, an order processing fee of 2.5% + 29¢ per order, Uber's couriers deliver and your customer pays the same fees as in the Uber Eats app.
Key differences
| Data point | Grubhub Direct | Uber Eats Webshop |
|---|---|---|
| Support channels | Phone, Email or form | Phone, Email or form, Chat |
Side by side
| Feature | Grubhub DirectRTC Score: Not enough data | Uber Eats WebshopRTC Score: 8.2 out of 10 |
|---|---|---|
| Type of platform | ||
| Type of product | A delivery app's direct orderingSource: Grubhub (opens in a new tab)Only for restaurants on Grubhub's marketplace. | A delivery app's direct orderingSource: Uber Eats (opens in a new tab)Only for restaurants with an Uber Eats marketplace account; new restaurants sign up with Uber Eats first. |
| Requires the vendor's own POS | NoSource: Grubhub (opens in a new tab)Grubhub doesn't sell a POS: Direct needs a Grubhub Marketplace account instead. | NoSource: Uber Eats (opens in a new tab)It needs an Uber Eats marketplace account, not a particular POS. |
| Product status | Active, changed owners in the last 2 yearsSource: Wonder (opens in a new tab)Wonder bought Grubhub in January 2025. | ActiveSource: Uber Eats (opens in a new tab) |
| What the restaurant pays | ||
| Monthly fee | $0/moSource: Grubhub (opens in a new tab)An enhanced version with designer help and more campaign tools costs extra; Grubhub doesn't publish its price. | $0/moSource: Uber Eats (opens in a new tab)No monthly fee with an Uber Eats marketplace account: the pricing page lists only the order processing fee. Uber's Webshop help page says it is waiving "for now" the fees for the website, delivery fulfillment and support. |
| Published pricing | Partly publishedSource: Grubhub (opens in a new tab)Grubhub doesn't publish the processing rate for Direct nor the price of the enhanced version. | PublishedSource: Uber Eats (opens in a new tab) |
| Commission on app delivery orders | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission on app pickup orders | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission when your own drivers deliver app orders | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Commission on your own online orders | 0%Source: Grubhub (opens in a new tab)Grubhub presents it as hosting, commission and delivery fees "waived" for its Marketplace restaurants and publishes no end date. | 0%Source: Uber Eats (opens in a new tab)No commission on Webshop orders: you pay Uber's order processing fee of 2.5% + $0.29 per order. |
| Fixed fee per order | $0 per orderSource: Grubhub (opens in a new tab)Apart from the order processing fee, whose rate isn't published. | $0 per orderSource: Uber Eats (opens in a new tab)No fixed fee per order apart from the $0.29 of the order processing fee. |
| Card processing on online orders (%) | Not publishedSource: Grubhub (opens in a new tab)Not published for Direct. Grubhub's standard order processing fee is 3.05% + 30¢ (its trial period addendum of August 2026), but its current pages don't say that rate applies to Direct orders. | 2.5%Source: Uber (opens in a new tab)Uber's order processing fee for Webshop (the "Webshop Online Ordering Fee" of its terms), the only fee it charges the restaurant on these orders. |
| Card processing per order (¢) | Not publishedSource: Grubhub (opens in a new tab)Not published for Direct. | 29¢Source: Uber (opens in a new tab) |
| Card processing included in the commission | NoSource: Grubhub (opens in a new tab) | NoSource: Uber Eats (opens in a new tab)There is no commission to include it in: you pay the order processing fee on each order. Uber collects the payment as your payment collection agent (terms §3.p) and charges no other card fee for Webshop. |
| Setup fee | $0 one-timeSource: Grubhub (opens in a new tab) | $0 one-timeSource: Uber (opens in a new tab)The fee table of the terms has no setup fee for Webshop. |
| Tablet or hardware | Not needed (works on your POS or your own device)Source: Grubhub (opens in a new tab)Direct orders are managed in the Grubhub for Merchants portal, on the web, Grubhub's tablet or your own device. | Not needed (works on your POS or your own device)Source: Uber Eats (opens in a new tab) |
| Order limit of the plan | No order limitSource: Grubhub (opens in a new tab)No order limit: you pay processing per order. | No order limitSource: Uber (opens in a new tab)No order limit: you pay per order. |
| Fee per order over the limit | N/ASource: Grubhub (opens in a new tab)Doesn't apply: no order limit. | N/ASource: Uber (opens in a new tab)Doesn't apply: no order limit. |
| Other fees | Optional: an enhanced version of Grubhub Direct with designer help and more campaign tools, at a price Grubhub doesn't publish.Source: Grubhub (opens in a new tab) | Nothing else is published for Webshop. Uber's terms let it bill fines and out-of-pocket costs it incurs supporting your order processing (§3.c), and $0.99 per order in which a customer redeems an offer you run.Source: Uber (opens in a new tab) |
| What your customer pays | ||
| Fee charged to your customers | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub doesn't publish what your customers pay on Direct orders. | Mandatory fee set by the platformSource: Uber (opens in a new tab)In the app, Uber charges a service fee on orders its couriers deliver (a percentage of the subtotal, with a minimum and a maximum, that varies by region), plus a delivery fee and, below a minimum subtotal, a small order fee (Uber Help for customers). |
| What your customers pay | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub doesn't publish what your customers pay on Direct orders. | The same fees as in the Uber Eats app: a delivery fee that varies by store, the customer's location and courier availability; a service fee on orders Uber's couriers deliver, a percentage of the subtotal with a minimum and a maximum that varies by region; a small order fee, which varies by city, below a minimum subtotal; and in California a driver benefits fee.Source: Uber (opens in a new tab) |
| Who pays for delivery | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub's drivers deliver and the delivery fee to the restaurant is waived; Grubhub doesn't say what your customer pays for delivery. | The customer pays itSource: Uber (opens in a new tab)Uber's couriers deliver; the restaurant pays no delivery fulfillment fee (waived "for now"). |
| Delivery cost per order | Not publishedSource: Grubhub (opens in a new tab)Not published. | Not publishedSource: Uber (opens in a new tab)The delivery fee your customer pays varies with distance and courier availability; Uber doesn't publish an amount. |
| Contract and exit | ||
| Contract term | UnconfirmedSource: Grubhub (opens in a new tab)Not public: Grubhub doesn't publish the Direct terms. | Month to monthSource: Uber (opens in a new tab)No minimum term for Webshop; it runs under the Uber Eats merchant terms. |
| Notice to cancel | UnconfirmedSource: Grubhub (opens in a new tab)Not public: Grubhub doesn't publish the Direct terms; its old merchant terms page no longer loads. | 0 daysSource: Uber (opens in a new tab)You can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice. |
| Cancellation fee | No cancellation fees, per Grubhub's FAQ. The Direct terms aren't public, so the term and the notice to leave aren't published.Source: Grubhub (opens in a new tab) | No cancellation fee: you can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice (§11.b).Source: Uber (opens in a new tab) |
| How the cancellation fee works | No cancellation feeSource: Grubhub (opens in a new tab) | No cancellation feeSource: Uber (opens in a new tab) |
| Refund when you cancel | UnconfirmedSource: Grubhub (opens in a new tab)Not public: Grubhub doesn't publish the Direct terms. | The terms don't saySource: Uber (opens in a new tab)The terms don't address refunds; nothing is paid in advance, since the fee is charged per order. |
| Right to raise prices | No data | Uber can change the terms, fees included, at its sole discretion when it posts a new version; its help page says it will let you know ahead of time if Webshop pricing changes.Source: Uber (opens in a new tab) |
| Trial period | No data | No data |
| Your customers and marketing | ||
| Your customers' data | Export, plus a built-in CRMSource: Grubhub (opens in a new tab)Customer profiles with contact data, order history and lifetime spend, at no cost, in a dashboard with campaign tools. | You can export itSource: Uber Eats (opens in a new tab)Only the customers who opt in at checkout: name, surname, email, first and last order, lifetime spending and number of orders. Uber Eats Manager reports download as CSV files. |
| Who owns the customer data (per the terms) | UnconfirmedSource: Grubhub (opens in a new tab)The Direct page says "Own your data", but Grubhub doesn't publish the Direct terms, and its Merchant Terms for the marketplace say customer data is Grubhub's property. | The terms don't saySource: Uber (opens in a new tab)The terms don't say who owns the data of Webshop customers who opt in. |
| Website with your own domain | UnconfirmedSource: Grubhub (opens in a new tab)A branded ordering site that can integrate with your website; Grubhub doesn't say whether it can use your own domain. | Not offeredSource: Uber Eats (opens in a new tab)An ordering page with an Uber link that you add to your website and social media, not a website on your own domain. |
| App with your brand | Not offeredSource: Grubhub (opens in a new tab)Direct is a website; for an app of your own, Grubhub offers its API. | Not offeredSource: Uber Eats (opens in a new tab)Web ordering only; no app with your brand. |
| Loyalty and email or text marketing | IncludedSource: Grubhub (opens in a new tab)Promotions with a rewards banner and campaign tools in the Direct dashboard; Grubhub's help center describes new-customer and limited-time promotions and a spend- or visit-based loyalty program for Direct. | UnconfirmedSource: Uber Eats (opens in a new tab)Promotions you create in Uber Eats Manager apply to Webshop, but Uber doesn't document loyalty, email or text marketing for it. |
| Brings you new customers | Search and marketing toolsSource: Grubhub (opens in a new tab) | Search and marketing toolsSource: Uber Eats (opens in a new tab) |
| Operations and integrations | ||
| Direct POS integrations | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub lists POS integrations for its marketplace (Toast, Square, Clover, Shift4 POS and others), and its portal page mentions POS integrations for "Grubhub orders", but no Grubhub page says that Direct orders reach your POS. | Toast, Square, Clover, Shift4 POS, SpotOn, Lightspeed, OthersSource: Uber Eats (opens in a new tab)Webshop orders reach your POS through the same Uber Eats integration. Toast, Square and Clover come from this FAQ; Uber Eats' integration partners directory (merchants.ubereats.com/us/en/integration-partners/eats/) also lists Shift4 POS, SpotOn and Lightspeed. |
| Delivery app orders in the same place | IncludedSource: Grubhub (opens in a new tab)Only Grubhub: Marketplace and Direct orders, menu and promotions are managed in the same portal. It doesn't bring DoorDash or Uber Eats orders. Direct orders are paid apart from Marketplace orders. | IncludedSource: Uber Eats (opens in a new tab)Only Uber Eats: its orders and your Webshop orders arrive in the same place. It doesn't bring DoorDash or Grubhub orders. |
| Delivery for your direct orders | The vendor's own delivery serviceSource: Grubhub (opens in a new tab)Grubhub's drivers deliver Direct orders, with the delivery fee to the restaurant waived. | The vendor's own delivery serviceSource: Uber Eats (opens in a new tab)Uber's couriers deliver your Webshop orders. |
| Handles fraud and chargebacks | UnconfirmedSource: Grubhub (opens in a new tab)Grubhub doesn't say who bears chargebacks on Direct orders. | UnconfirmedSource: Uber (opens in a new tab)Uber doesn't say who bears chargebacks on Webshop orders. |
| Reach of the delivery apps | ||
| Share of US delivery spending | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Subscription for your customers | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Minimum orders guarantee | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Publishes its fee caps by city | N/ASource: Grubhub (opens in a new tab)Doesn't apply: it isn't a delivery app. | N/ASource: Uber Eats (opens in a new tab)Doesn't apply: it isn't a delivery app. |
| Support | ||
| 24/7 support for restaurants | YesSource: Grubhub (opens in a new tab)Grubhub's care team for restaurants, for live orders. | YesSource: Uber (opens in a new tab)Uber Eats' merchant support; Uber also handles your customers' support on Webshop orders. |
| Support channels | Phone, Email or formSource: Grubhub (opens in a new tab)Phone and a contact form, both after signing in to Grubhub for Restaurants. | Phone, Email or form, ChatSource: Uber (opens in a new tab) |
Contracts compared
| Product | Initial term | Auto-renewal | Early termination fee | Price increases during the term | Trial |
|---|---|---|---|---|---|
| Grubhub DirectSource: Grubhub (opens in a new tab) | Unconfirmed | No data | No cancellation fees, per Grubhub's FAQ. The Direct terms aren't public, so the term and the notice to leave aren't published. | No data | No data |
| Uber Eats WebshopSource: Uber (opens in a new tab) | Month to month | No data | No cancellation fee: you can turn Webshop off yourself. Ending the whole Uber Eats agreement takes 60 days' notice (§11.b). | Uber can change the terms, fees included, at its sole discretion when it posts a new version; its help page says it will let you know ahead of time if Webshop pricing changes.Source: Uber (opens in a new tab) | No data |
This is general information about published contracts, not legal advice: read your own contract and check with a lawyer before you sign.