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Online ordering review

Deliverect

Brings delivery-app orders and menus into your POS and sells ordering, delivery dispatch and kiosks to chains, by quote. Subscriptions start at 30 days. Listed with the same template, without a score.

By DeliverectParent company: Deliverect NV (private company, Belgium)
Listed, not scored

Not enough verified data yet

We've verified 10 of 13 key facts for this ordering platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

For chains and multi-brand kitchens that run several delivery apps. A single restaurant can only buy it through a reseller, and every price is by quote.

What we like

  • If you buy directly from Deliverect, the shortest subscription is 30 days (paid in advance) and you stop the renewal with 15 days' notice.
  • Its terms of service are public and say how renewal, notice and price changes work.
  • Integrates with Toast, Square, Clover, SpotOn and Lightspeed, and dispatches deliveries through DoorDash Drive and Uber Direct.
  • 24/7 support by chat and WhatsApp.

What to watch

  • Every price is by quote, and restaurants with 1 or 2 locations can only buy it through a reseller.
  • Deliverect can raise its fees with 30 days' notice, billing starts when it creates your subscription, and prepaid fees aren't refunded.
  • Accepting its terms lets Deliverect list you on direct-to-consumer channels where your customers pay it a service fee (amount not published); you opt out through support.
  • Your data is deleted when the subscription ends: export it first.
  • On its own online ordering, chargebacks are charged to you.

How the score breaks down

We don't score this type of product. It's listed with the same template so you can check its pricing, contract and data with sources; the methodology explains why. How we score

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productOrder aggregator, Enterprise platformSource: Deliverect (opens in a new tab)Deliverect Restaurants brings delivery-app orders into your POS; Direct, Dispatch and kiosks are its ordering and delivery products for chains.
Requires the vendor's own POSNoSource: Deliverect (opens in a new tab)It works with the POS you already have; orders can also go to Deliverect's own app on your device.
Product statusActiveSource: Deliverect (opens in a new tab)Private company based in Ghent, Belgium, with a US office in New York. No change of owners announced.
What the restaurant pays
Data pointValue
Monthly feeQuote onlySource: Deliverect (opens in a new tab)By quote: every plan on its US pricing page says "Get a Quote". Deliverect says brands with 1 or 2 locations are served only through its regional resellers.
Published pricingQuote onlySource: Deliverect (opens in a new tab)
Commission on app delivery ordersN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online ordersQuote onlySource: Deliverect (opens in a new tab)Deliverect Direct charges a fee on the online orders paid through its payment processing; the amount is in your quote.
Fixed fee per orderQuote onlySource: Deliverect (opens in a new tab)Per-order fees, fixed or variable, are set in your quote.
Card processing on online orders (%)Not publishedSource: Deliverect (opens in a new tab)Direct orders are processed by a third-party processor integrated with Deliverect; the rate isn't published. Using your own processor is possible for an extra fee.
Card processing per order (¢)Not publishedSource: Deliverect (opens in a new tab)Not published.
Card processing included in the commissionNoSource: Deliverect (opens in a new tab)Card processing is paid apart from the subscription.
Setup feeQuote onlySource: Deliverect (opens in a new tab)One-time onboarding fee set in your quote.
Tablet or hardwareNot needed (works on your POS or your own device)Source: Deliverect (opens in a new tab)Orders go into your POS or into Deliverect's app on a device you already have.
Order limit of the planLimited, extra orders cost moreSource: Deliverect (opens in a new tab)The subscription covers a tier of orders a month; the orders above it pay a per-order fee set in your quote.
Fee per order over the limitQuote onlySource: Deliverect (opens in a new tab)Set in your quote.
Other feesOne-time setup fee in your quote. Add-ons (Dispatch, Direct, kiosks, Sentinel and others) cost extra. With Direct, faster payouts and using your own card processor are extra-cost options.Source: Deliverect (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersThe platform may charge a variable feeSource: Deliverect (opens in a new tab)On orders from the direct-to-consumer channels where Deliverect lists your restaurant (accepting its terms lets it list you; you opt out through support), its payment processor collects a service fee from your customer for Deliverect; the amount goes in a quote and isn't published. On your own Direct ordering site we found no fee of Deliverect's on your customers.
What your customers payNot publishedSource: Deliverect (opens in a new tab)The amount of the service fee on orders from Deliverect's direct-to-consumer channels isn't published. On your own Direct site, the delivery fee, minimum order and tips are settings you control.
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: Deliverect Help Center (opens in a new tab)With Dispatch, the restaurant pays the delivery provider under its own agreement with that provider, and on Deliverect's online ordering you set the delivery fee your customers pay (and a free-delivery threshold).
Delivery cost per orderNot publishedSource: Deliverect (opens in a new tab)Set by the delivery provider you choose.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Deliverect (opens in a new tab)Month to month on the 30-day subscription, paid in advance and renewed every 30 days; there are also 90-day, 6-month and 12-month periods. This is buying directly from Deliverect: brands with 1 or 2 locations buy through resellers, whose terms may differ.
Automatic renewal1 monthSource: Deliverect (opens in a new tab)Renews automatically for the same length as the period you chose.
Notice to avoid renewal15 daysSource: Deliverect (opens in a new tab)15 days on 30- and 90-day periods, 30 days on 6-month periods and 90 days on 12-month periods.
Notice to cancel15 daysSource: Deliverect Help Center (opens in a new tab)On a monthly subscription; 30 days on a 6-month one and 90 days on a 12-month one. Service stays on until the end of the period already paid.
Cancellation feeNo early termination fee in the terms. When it ends you pay the fees due up to that date, prepaid fees aren't refunded and you lose access to your data.Source: Deliverect (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Deliverect (opens in a new tab)The terms set no early termination fee: you pay the fees due up to the end date, and prepaid fees aren't refunded.
Refund when you cancelNo refundsSource: Deliverect (opens in a new tab)
Right to raise pricesDeliverect can raise its fees or change the fee structure with 30 days' notice; if you don't agree, your only option is to cancel.Source: Deliverect (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataExport, plus a built-in CRMSource: Deliverect Help Center (opens in a new tab)With Deliverect's online ordering (Direct): customer list export to CSV, customer profiles and email campaigns. Download your data before leaving: it's deleted when the subscription ends.
Who owns the customer data (per the terms)The restaurantSource: Deliverect (opens in a new tab)The terms make you the controller of your Direct customers' personal data; Deliverect owns the aggregated insights it builds from your use.
Website with your own domainPaid add-onSource: Deliverect Help Center (opens in a new tab)Through Deliverect Direct, sold apart by quote; its ordering site can run on a subdomain of your own domain.
App with your brandPaid add-onSource: Deliverect (opens in a new tab)Part of Deliverect Direct, sold apart by quote.
Loyalty and email or text marketingPaid add-onSource: Deliverect (opens in a new tab)Loyalty programs and email promotions in Deliverect Direct, sold apart by quote.
Brings you new customersSearch and marketing toolsSource: Deliverect (opens in a new tab)With Direct: ordering from Google, Instagram, Facebook and WhatsApp, and email promotions. Its terms also let it list you on direct-to-consumer channels, where your customers pay it a service fee.
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, SpotOn, Lightspeed, OthersSource: Deliverect (opens in a new tab)Its US integration pages list Toast, Square, Clover, SpotOn and Lightspeed, among others (Oracle Simphony, PAR Brink, NCR, Revel). We found no Shift4 POS page.
Delivery app orders in the same placeIncludedSource: Deliverect (opens in a new tab)Its core product: delivery-app orders and menus managed from one place and sent to your POS.
Delivery for your direct ordersDoorDash Drive, Uber Direct, OthersSource: Deliverect (opens in a new tab)Through Dispatch, which also connects Uber Direct and other providers and lets you add your own drivers.
Handles fraud and chargebacksNoSource: Deliverect (opens in a new tab)On Direct orders, chargebacks are deducted from your payouts or charged to you; Deliverect's Risk tool can block suspicious orders.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Deliverect (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Deliverect Help Center (opens in a new tab)
Support channelsChat, Text messageSource: Deliverect Help Center (opens in a new tab)Chat in the dashboard (agents can start a voice call or share the screen) and WhatsApp. No published support phone line or email.
Language
Data pointValue
Ordering page in Spanish for your customersYou can load your menu in SpanishSource: Deliverect Help Center (opens in a new tab)You can load menu translations; we didn't find whether the ordering page switches to Spanish by itself.
Restaurant dashboard in SpanishYesSource: Deliverect Help Center (opens in a new tab)The manager portal is available in Spanish and in Latin American Spanish.
Support in SpanishUnconfirmedSource: Deliverect Help Center (opens in a new tab)The help center is in Spanish and there's a WhatsApp line for Latin America; Deliverect doesn't say its US support answers in Spanish.
Terms in SpanishYesSource: Deliverect (opens in a new tab)The US terms are published in Spanish; the English version prevails.
US website in SpanishYesSource: Deliverect (opens in a new tab)The US site has a Spanish version (es-us).

More about Deliverect

How we score