Skip to content
Español

Online ordering review

Menubly

A low-cost online menu and ordering page: $9.99 a month (or $95.99 a year) for a mini website with your own domain, a QR menu and pickup and delivery orders with zero commission, paid by card through your own Stripe account. No app, POS integration or loyalty tools.

By MenublyParent company: Menubly LLC (private company)

RTC SCORE

6.0

#13 of 21 with enough data

Our verdict

Menubly fits a food truck or small restaurant that wants an ordering page and a QR menu for almost nothing and can live without integrations or marketing. A busier restaurant will outgrow it quickly.

What we like

  • $9.99 a month, with no commission, no setup fee and no order limit.
  • Card payments go to your own Stripe account, and Menubly adds nothing on top.
  • A mini website with your own domain and a QR menu are included.
  • A 30-day trial without a card.

What to watch

  • No POS integration, no delivery app orders and no courier service: orders arrive in its dashboard and you deliver yourself.
  • No loyalty, marketing campaigns or app.
  • Support by email and WhatsApp only, in English.
  • Its published terms don't cover the subscription: refunds and notice to cancel aren't in writing.

How the score breaks down

RTC Score6.0out of 10

Methodology v0.1.0

Data completeness93%

We could verify 93% of the scoring data

Strongest points
12-month cost of the reference restaurant, Contract term, Product status
Weakest point
Direct POS integrations

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%Strongest9.4 out of 10

    $5,736 over 12 months

  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%Weakest0.0 out of 10
  • 24/7 supportWeight 6%0.0 out of 10
  • Your customers' dataWeight 5%No data
  • Product statusWeight 5%Strongest10.0 out of 10
  • Fee charged to your customersWeight 4%10.0 out of 10
  • Delivery app orders in the same placeWeight 4%0.0 out of 10
  • Support channelsWeight 4%2.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%3.0 out of 10
  • Website with your own domainWeight 3%10.0 out of 10
  • Brings you new customersWeight 3%0.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%No data
  • App with your brandWeight 2%0.0 out of 10
  • Loyalty and email or text marketingWeight 2%0.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platformSource: Menubly (opens in a new tab)
Requires the vendor's own POSNoSource: Menubly (opens in a new tab)Orders arrive in Menubly's dashboard (or by WhatsApp); no POS is needed.
Product statusActiveSource: Menubly (opens in a new tab)Sold today with published prices by Menubly LLC (Dover, Delaware).
What the restaurant pays
Data pointValue
Monthly fee$9.99/moSource: Menubly (opens in a new tab)The Pro plan. Its pricing table also shows a $0 plan with a mini website, an online menu, a QR menu and online ordering, but its FAQ says online ordering continues after the 30-day trial with the $9.99 plan; ask which applies.
Published pricingPublishedSource: Menubly (opens in a new tab)
Commission on app delivery ordersN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Menubly (opens in a new tab)
Fixed fee per order$0 per orderSource: Menubly (opens in a new tab)
Card processing on online orders (%)2.9%Source: Stripe (opens in a new tab)Card payments go to your own Stripe account at Stripe's standard US rate for domestic cards, and Menubly adds no fee on top (Menubly's help). If you negotiated another rate with Stripe, that one applies. Cash and other manual payments carry no fee.
Card processing per order (¢)30¢Source: Stripe (opens in a new tab)
Card processing included in the commissionNoSource: Menubly (opens in a new tab)
Setup fee$0 one-timeSource: Menubly (opens in a new tab)No setup fee is published, and Menubly converts your PDF or paper menu at no charge.
Tablet or hardwareNot needed (works on your POS or your own device)Source: Menubly (opens in a new tab)
Order limit of the planNo order limitSource: Menubly (opens in a new tab)
Fee per order over the limitN/ASource: Menubly (opens in a new tab)Doesn't apply: there is no order limit.
Other feesYearly billing: $95.99 a year ($7.99 a month). A custom plan with several menus is quoted on request. Stripe charges its card fees; Menubly adds none.Source: Menubly (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: Menubly (opens in a new tab)Menubly publishes no fee for your customers; card payments go straight to your Stripe account.
What your customers payNothing from Menubly; you agree the delivery with your customer.Source: Menubly (opens in a new tab)
Who pays for deliveryNo delivery service (pickup or your own drivers)Source: Menubly (opens in a new tab)You deliver yourself; Menubly has no courier service.
Delivery cost per orderN/ASource: Menubly (opens in a new tab)Doesn't apply: no courier service.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Menubly (opens in a new tab)Monthly, or a year paid up front for less.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancelUnconfirmedSource: Menubly (opens in a new tab)Its published terms cover the website, not the subscription, and the pricing page doesn't say how to cancel.
Cancellation feeNone published: monthly or yearly billing, and its published terms cover the website, not the subscription.Source: Menubly (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Menubly (opens in a new tab)Monthly or yearly billing with no term or cancellation fee published.
Refund when you cancelThe terms don't saySource: Menubly (opens in a new tab)Neither its terms nor the pricing page say whether the yearly payment is refunded if you leave early.
Right to raise pricesNo data
Your customers and marketing
Data pointValue
Your customers' dataUnconfirmedSource: Menubly (opens in a new tab)The customer list shows name, phone and number of orders and can be searched; Menubly's help doesn't mention an export.
Who owns the customer data (per the terms)The terms don't saySource: Menubly (opens in a new tab)Its published terms don't cover customer data; its help says "you own your customer data".
Website with your own domainIncludedSource: Menubly (opens in a new tab)A one-page mini website with your own domain on the $9.99 plan.
App with your brandNot offeredSource: Menubly (opens in a new tab)No plan includes an app.
Loyalty and email or text marketingNot offeredSource: Menubly (opens in a new tab)No loyalty program or email or text campaigns; you can message the customers on your list yourself.
Brings you new customersNoneSource: Menubly (opens in a new tab)No marketplace and no marketing tools: you bring every customer, with your link and QR code.
Operations and integrations
Data pointValue
Direct POS integrationsNoneSource: Menubly (opens in a new tab)Menubly doesn't list any POS integration; orders arrive in its dashboard.
Delivery app orders in the same placeNot offeredSource: Menubly (opens in a new tab)Only links to your delivery app pages on the mini website; their orders don't come into Menubly.
Delivery for your direct ordersNone (pickup or your own drivers)Source: Menubly (opens in a new tab)
Handles fraud and chargebacksNoSource: Menubly (opens in a new tab)Payments run on your own Stripe account, so disputes are handled with Stripe.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Menubly (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsNoSource: Menubly (opens in a new tab)
Support channelsEmail or form, Text messageSource: Menubly (opens in a new tab)Email and WhatsApp messages; no phone line.
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: Menubly (opens in a new tab)Menubly doesn't document the languages of the ordering page.
Restaurant dashboard in SpanishUnconfirmedSource: Menubly (opens in a new tab)Menubly doesn't document the languages of its dashboard.
Support in SpanishNot offeredSource: Menubly (opens in a new tab)
Terms in SpanishNoSource: Menubly (opens in a new tab)Its terms are published in English only.
US website in SpanishNoSource: Menubly (opens in a new tab)menubly.com/es answers 404; the site is in English.

More about Menubly

How we score