Online ordering review

MenuDrive

A direct ordering platform from Lavu with one plan: $149 a month for unlimited orders, a $149 setup fee and its own card processing at a flat 3% + 20¢ per order, with loyalty, coupons and email marketing included and support 24/7.

By MenuDriveParent company: Lavu Inc. (private company)Verified Oct 2, 2026

RTC SCORE

7.0

#6 of 21 with enough data

Our verdict

MenuDrive fits a pickup-heavy restaurant that wants one simple plan with every price published, including processing, and marketing basics included. It is weaker if you want your own website, an app or delivery app orders in the same place without Lavu POS.

What we like

Everything is published: $149 a month, $149 setup and a flat 3% + 20¢ per card order, with unlimited orders.
Loyalty, coupons, announcements and email automation are included.
Phone and email support 24/7, every day of the year.
A 60-day trial and a monthly plan with no cancellation fee.

What to watch

Your ordering page lives on an orderstart.com address; no website on your own domain or app with your brand.
It only integrates with Lavu POS, and delivery app orders come in only if you use Lavu POS too.
You cancel by phone before the renewal date, with no prorated refund.
No courier service for your direct orders: you deliver with your own drivers.

How the score breaks down

RTC Score7.0out of 10

Methodology v0.1.0

Data completeness97%

We could verify 97% of the scoring data

Strongest points: 12-month cost of the reference restaurant, Contract term, 24/7 support
Weakest point: 12-month cost of the reference restaurant

Score by criterion

12-month cost of the reference restaurantWeight 29%StrongestWeakest8.2 out of 10
$7,217 over 12 months
Contract termWeight 7%Strongest10.0 out of 10
Direct POS integrationsWeight 6%1.7 out of 10
24/7 supportWeight 6%Strongest10.0 out of 10
Your customers' dataWeight 5%8.0 out of 10
Product statusWeight 5%10.0 out of 10
Fee charged to your customersWeight 4%10.0 out of 10
Delivery app orders in the same placeWeight 4%0.0 out of 10
Support channelsWeight 4%6.0 out of 10
Published pricingWeight 3%10.0 out of 10
Cancellation feeWeight 3%10.0 out of 10
Refund when you cancelWeight 3%0.0 out of 10
Website with your own domainWeight 3%0.0 out of 10
Brings you new customersWeight 3%5.0 out of 10
Handles fraud and chargebacksWeight 3%No data
Notice to cancelWeight 2%10.0 out of 10
App with your brandWeight 2%0.0 out of 10
Loyalty and email or text marketingWeight 2%10.0 out of 10
Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data point	Value
Type of product	Direct ordering platformVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Requires the vendor's own POS	NoVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Lavu POS integration is optional; orders arrive by email, text or the online dashboard.
Product status	ActiveVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Part of Lavu since 2019; sold today with a published price.

What the restaurant pays
Data point	Value
Monthly fee	$149/moVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)One plan, unlimited orders. Its how-it-works page also mentions one year paid up front for $891, but that text has been the same since at least 2021 and isn't on the pricing page, so we don't count it; ask MenuDrive whether it still applies.
Published pricing	PublishedVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Commission on app delivery orders	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup orders	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app orders	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders	0%Verified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Fixed fee per order	$0 per orderVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)No fee per order besides card processing (3% + 20¢).
Card processing on online orders (%)	3%Verified Oct 2, 2026Source: MenuDrive (opens in a new tab)A flat card processing rate: MenuDrive collects the payments and transfers them every business day; its Mexico page calls the same line its credit card transaction fee. Lavu's own payments (LavuPay) are also offered from the dashboard.
Card processing per order (¢)	20¢Verified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Card processing included in the commission	NoVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Setup fee	$149 one-timeVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Tablet or hardware	Not needed (works on your POS or your own device)Verified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Order limit of the plan	No order limitVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Fee per order over the limit	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: there is no order limit.
Other fees	None published besides the monthly plan, the setup fee and card processing.Verified Oct 2, 2026Source: MenuDrive (opens in a new tab)

What your customer pays
Data point	Value
Fee charged to your customers	NoneVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)MenuDrive's help describes no fee of its own on your customers' orders. The only extra charges are the custom charges or service fees you create and the delivery fee of each zone.
What your customers pay	Only what you set: custom charges or service fees, fixed or a percent, on every order, cash orders or card orders, and the delivery fee of each zone.Verified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)
Who pays for delivery	No delivery service (pickup or your own drivers)Verified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)You deliver with your own drivers and set the delivery fee of each zone; MenuDrive doesn't publish a courier service for your direct orders.
Delivery cost per order	N/AVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)Doesn't apply: no courier service of its own.

Contract and exit
Data point	Value
Contract term	Month to monthVerified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)Monthly plan; it renews by itself each month. An annual subscription renews for another year at the then current price.
Automatic renewal	No data
Notice to avoid renewal	No data
Notice to cancel	0 daysVerified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)You cancel by calling Customer Care, (866) 725-2158, before the renewal date; you can't cancel in the middle of a period.
Cancellation fee	None. You call Customer Care before the renewal date and the plan runs until the end of the period already started; you can't cancel mid-period and there is no prorated refund.Verified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)
How the cancellation fee works	No cancellation feeVerified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)No cancellation fee: on the monthly plan you pay through the month already started.
Refund when you cancel	No refundsVerified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)
Right to raise prices	Lavu may change the fees for any later subscription period with notice; if you don't accept the increase, you have to cancel.Verified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)

Your customers and marketing
Data point	Value
Your customers' data	You can export itVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Order history downloads as CSV or PDF, and the customer reports list each registered and guest customer with orders and spend. Lavu's terms give you 30 days after you leave to extract your data.
Who owns the customer data (per the terms)	The terms don't sayVerified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)Lavu's terms don't say who owns your customers' data; they let Lavu edit or delete it and give you 30 days after termination to extract it.
Website with your own domain	Not offeredVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)Your ordering storefront lives at an orderstart.com address with your restaurant's name; you link it from your own website. MenuDrive doesn't document a website on your own domain.
App with your brand	Not offeredVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Customers order from their phone's browser; the plan doesn't include an app with your brand.
Loyalty and email or text marketing	IncludedVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Brings you new customers	Search and marketing toolsVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)The plan lists targeted Facebook ads, and MenuDrive runs Google ads and Google listing updates; it doesn't say who pays the ad spend. No marketplace of its own.

Operations and integrations
Data point	Value
Direct POS integrations	OthersVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Lavu POS, from its parent company (orders and menu sync). No other POS integration is published.
Delivery app orders in the same place	Not offeredVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)Not with MenuDrive alone: DoorDash orders can go into Lavu POS, with the menu synced from MenuDrive, only if you also use Lavu POS.
Delivery for your direct orders	None (pickup or your own drivers)Verified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)Delivery is with your own drivers.
Handles fraud and chargebacks	UnconfirmedVerified Oct 2, 2026Source: Lavu, Inc. (MenuDrive) (opens in a new tab)MenuDrive processes the payments, but neither its pages nor Lavu's terms say who handles chargebacks.

Reach of the delivery apps
Data point	Value
Share of US delivery spending	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customers	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guarantee	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by city	N/AVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Doesn't apply: it isn't a delivery app.

Support
Data point	Value
24/7 support for restaurants	YesVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)
Support channels	Phone, Email or formVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)

Language
Data point	Value
Ordering page in Spanish for your customers	UnconfirmedVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)MenuDrive also sells in Mexico, but it doesn't document whether your customers' ordering page can run in Spanish.
Restaurant dashboard in Spanish	YesVerified Oct 2, 2026Source: Lavu (MenuDrive help) (opens in a new tab)Its Spanish guide, written for its Mexico team, opens the control panel in Spanish.
Support in Spanish	UnconfirmedVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Its Spanish pages and sales contact are for Mexico (a +52 number); it doesn't publish Spanish support for US restaurants.
Terms in Spanish	NoVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Even its Mexico pages link to Lavu's terms in English.
US website in Spanish	NoVerified Oct 2, 2026Source: MenuDrive (opens in a new tab)Its Spanish pages are the Mexico site, with Mexican prices; the US site is in English.

More about MenuDrive

How we score