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Online ordering review

Orders2me

A direct ordering platform with a flat $199 a month, a $299 setup fee and no per-order fees, where card payments go through the processor you choose; POS integration, a website and branded apps cost extra.

By Orders2meParent company: Orders2me (private company)

RTC SCORE

6.5

#10 of 21 with enough data

Our verdict

Orders2me fits a restaurant that already has a card processor it likes and wants a flat fee without per-order charges. Ask for the subscription terms in writing, because the published ones only cover the website.

What we like

  • A flat monthly fee with no per-order fees, and you keep your own card processor.
  • Month to month, per its FAQ.
  • Phone support and a support team it says is available 24/7.

What to watch

  • A $299 setup fee, and sending orders into your POS takes the $399 plan with $999 setup.
  • Card processing depends on your own processor, so the full cost per order isn't published.
  • Its published terms cover the website, not the subscription: refunds, notice and price changes aren't in writing.
  • A website and branded apps are $100 a month each, plus setup.

How the score breaks down

RTC Score6.5out of 10

Methodology v0.1.0

Data completeness65%

We could verify 65% of the scoring data

Strongest points
Contract term, 24/7 support, Direct POS integrations
Weakest point
Handles fraud and chargebacks

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%No data
  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%Strongest8.3 out of 10
  • 24/7 supportWeight 6%Strongest10.0 out of 10
  • Your customers' dataWeight 5%No data
  • Product statusWeight 5%10.0 out of 10
  • Fee charged to your customersWeight 4%10.0 out of 10
  • Delivery app orders in the same placeWeight 4%6.0 out of 10
  • Support channelsWeight 4%6.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%3.0 out of 10
  • Website with your own domainWeight 3%5.0 out of 10
  • Brings you new customersWeight 3%5.0 out of 10
  • Handles fraud and chargebacksWeight 3%Weakest0.0 out of 10
  • Notice to cancelWeight 2%10.0 out of 10
  • App with your brandWeight 2%5.0 out of 10
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platformSource: Orders2me (opens in a new tab)
Requires the vendor's own POSNoSource: Orders2me (opens in a new tab)The base plan works without a POS, with order alerts by text and email; sending orders into your POS takes the $399 plan.
Product statusActiveSource: Orders2me (opens in a new tab)Sold today with published prices. Its pricing page still shows a promotion that ended on June 30, 2026.
What the restaurant pays
Data pointValue
Monthly fee$199/moSource: Orders2me (opens in a new tab)Online ordering plan. The plan that sends orders into your POS costs $399 a month plus $999 setup.
Published pricingPublishedSource: Orders2me (opens in a new tab)Plans and add-ons are published; card processing is whatever your own processor charges.
Commission on app delivery ordersN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Orders2me (opens in a new tab)
Fixed fee per order$0 per orderSource: Orders2me (opens in a new tab)
Card processing on online orders (%)UnconfirmedSource: Orders2me (opens in a new tab)You use your own processor (Stripe, Heartland, Authorize.Net and others), so the rate is the one you get from it; Orders2me adds no fee per order. Same rule for every platform where you choose among several processors.
Card processing per order (¢)UnconfirmedSource: Orders2me (opens in a new tab)Depends on your processor.
Card processing included in the commissionNoSource: Orders2me (opens in a new tab)Processor of your choice: Stripe, Heartland, Authorize.Net and others.
Setup fee$299 one-timeSource: Orders2me (opens in a new tab)For the online ordering plan; the POS integration plan's setup is $999.
Tablet or hardwareNot needed (works on your POS or your own device)Source: Orders2me (opens in a new tab)
Order limit of the planNo order limitSource: Orders2me (opens in a new tab)The plans don't publish an order limit.
Fee per order over the limitN/ASource: Orders2me (opens in a new tab)Doesn't apply: no order limit is published.
Other feesPOS integration plan $399 a month plus $999 setup; POS all-in-one: the page shows $299 a month plus $799 setup, in one spot labeled as a 50%-off promotion that expired on June 30, 2026, and the regular price isn't published; website management $100 a month plus $500 setup; branded apps $100 a month plus $500 setup; kiosks $100 a month each, or $500 a month unlimited plus $500 setup. Delivery app orders in one device carry a monthly fee plus a fee per order, amounts not published.Source: Orders2me (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: Orders2me (opens in a new tab)Orders2me says it charges nothing besides the setup fee and the monthly plan, and its help center shows only the delivery fee you set on your customers' orders. Card payments go to your own processor.
What your customers payNothing from Orders2me; you set the delivery fee of your zones.Source: Orders2me (opens in a new tab)
Who pays for deliveryNo delivery service (pickup or your own drivers)Source: Orders2me (opens in a new tab)You deliver with your own drivers, with a driver-tracking app; Orders2me doesn't publish a courier service or its prices.
Delivery cost per orderN/ASource: Orders2me (opens in a new tab)Doesn't apply: no courier service of its own is published.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Orders2me (opens in a new tab)Month to month, per its FAQ.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel0 daysSource: Orders2me (opens in a new tab)Month-to-month, per its FAQ, but it doesn't say when charges stop after you cancel. Get it in writing.
Cancellation feeNone published: it's month-to-month, per its FAQ. Its published terms don't cover the subscription, so get the exit terms in writing.Source: Orders2me (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Orders2me (opens in a new tab)
Refund when you cancelThe terms don't saySource: Orders2me (opens in a new tab)Its published terms cover the website, not the subscription; the FAQ only says plan changes are prorated.
Right to raise pricesUnconfirmedSource: Orders2me (opens in a new tab)Its published terms don't cover subscription prices.
Your customers and marketing
Data pointValue
Your customers' dataUnconfirmedSource: Orders2me (opens in a new tab)You can see your customer lists and email them from the dashboard; Orders2me doesn't say whether you can export them.
Who owns the customer data (per the terms)The terms don't saySource: Orders2me (opens in a new tab)Its published terms don't cover restaurant customer data; the pricing page says "Keep your data".
Website with your own domainPaid add-onSource: Orders2me (opens in a new tab)$100 a month plus $500 setup.
App with your brandPaid add-onSource: Orders2me (opens in a new tab)$100 a month plus $500 setup; the apps include loyalty.
Loyalty and email or text marketingIncludedSource: Orders2me (opens in a new tab)Coupons and email marketing come with the plan; the loyalty program comes with the app add-on.
Brings you new customersSearch and marketing toolsSource: Orders2me (opens in a new tab)Search optimization comes with the website add-on; no marketplace of its own.
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, Lightspeed, OthersSource: Orders2me (opens in a new tab)Only on the POS integration plan ($399 a month plus $999 setup). The FAQ on its pricing page names only Aldelo and Micros 3700.
Delivery app orders in the same placePaid add-onSource: Orders2me (opens in a new tab)The page shows DoorDash, Uber Eats and Grubhub and describes Foodhub's integration software; the monthly and per-order fees aren't published.
Delivery for your direct ordersUnconfirmedSource: Orders2me (opens in a new tab)Its integrations page mentions delivery service providers without naming them or their prices.
Handles fraud and chargebacksNoSource: Orders2me (opens in a new tab)Payments run on your own processor, so disputes are handled with it, not by Orders2me.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Orders2me (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Orders2me (opens in a new tab)
Support channelsPhone, Email or formSource: Orders2me (opens in a new tab)Phone, email and a ticket form in its help desk.
Language
Data pointValue
Ordering page in Spanish for your customersYou can load your menu in SpanishSource: Orders2me (opens in a new tab)Spanish is among the languages of the ordering site; you translate your menu yourself.
Restaurant dashboard in SpanishUnconfirmedSource: Orders2me (opens in a new tab)Orders2me doesn't say which languages its dashboard supports.
Support in SpanishUnconfirmedSource: Orders2me (opens in a new tab)Orders2me doesn't say whether its support speaks Spanish.
Terms in SpanishNoSource: Orders2me (opens in a new tab)Its terms are published in English only.
US website in SpanishNoSource: Orders2me (opens in a new tab)orders2.me/es sends you to the English home page.

More about Orders2me

How we score