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Online ordering review

UpMenu

A direct ordering platform billed by location, with three web ordering plans ($49 for up to 75 orders, $89 for up to 210 and $169 unlimited), its own card processing at 2.79% + 19¢ for US cards, no setup fee and paid add-ons for an app, loyalty and delivery app orders.

By UpMenuParent company: UpMenu (private company)

RTC SCORE

7.0

#8 of 21 with enough data

Our verdict

UpMenu fits a restaurant that wants direct ordering with published prices, month to month, and is happy to pay only for the add-ons it uses. Its own card processing is published, so the cost per order is easy to check; the extras for an app, loyalty and marketing add up quickly.

What we like

  • Published prices for everything, including card processing for US cards (2.79% + 19¢).
  • Month to month with no setup fee and a 7-day trial without a card.
  • You can download your customer list to Excel, and its terms say the customer data is yours (UpMenu processes it for you).
  • Orders go into Toast, Square or Clover at no extra cost.

What to watch

  • The app ($49), loyalty ($19), marketing ($9) and delivery app orders ($9) are add-ons per location, so the full package costs more than the base plan.
  • No refunds when you cancel; the plan runs to the end of the month.
  • Chargebacks are yours: $14.90 each, taken from a funds reserve.
  • Its help center lists Uber Eats as coming soon and doesn't list DoorDash among the delivery apps it brings into the dashboard.
  • No support phone line, only chat and email, and its terms handle incidents Monday to Friday, 8:00 to 16:00 Central European Time.

How the score breaks down

RTC Score7.0out of 10

Methodology v0.1.0

Data completeness100%

We could verify 100% of the scoring data

Strongest points
12-month cost of the reference restaurant, Contract term, Product status
Weakest point
24/7 support

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%Strongest8.4 out of 10

    $6,958 over 12 months

  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%6.7 out of 10
  • 24/7 supportWeight 6%Weakest0.0 out of 10
  • Your customers' dataWeight 5%8.0 out of 10
  • Product statusWeight 5%Strongest10.0 out of 10
  • Fee charged to your customersWeight 4%10.0 out of 10
  • Delivery app orders in the same placeWeight 4%6.0 out of 10
  • Support channelsWeight 4%4.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%0.0 out of 10
  • Website with your own domainWeight 3%5.0 out of 10
  • Brings you new customersWeight 3%5.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%10.0 out of 10
  • App with your brandWeight 2%5.0 out of 10
  • Loyalty and email or text marketingWeight 2%5.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platformSource: UpMenu (opens in a new tab)
Requires the vendor's own POSNoSource: UpMenu (opens in a new tab)It works on its own or with your current POS. UpMenu's own POS ($29 a month per station) is listed as coming soon.
Product statusActiveSource: UpMenu (opens in a new tab)Sold today with published prices; no end of life or change of owner announced.
What the restaurant pays
Data pointValue
Monthly fee$169/moSource: UpMenu (opens in a new tab)The unlimited web ordering plan, the one that covers 400 orders a month. The plans for up to 75 and 210 orders a month cost $49 and $89, plus $1.90 for each order over the limit. Billed per location.
Published pricingPublishedSource: UpMenu (opens in a new tab)Plans, add-ons and the card processing rates by country are on the pricing page.
Commission on app delivery ordersN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: UpMenu (opens in a new tab)
Fixed fee per order$0 per orderSource: UpMenu (opens in a new tab)None on the unlimited plan. The $49 and $89 plans charge $1.90 for each order over their limit.
Card processing on online orders (%)2.79%Source: UpMenu (opens in a new tab)UpMenu Payments, United States row of the pricing page's payments table: 2.79% + $0.19 for consumer Visa and Mastercard cards issued in the US; American Express 3.49% + $0.19; business cards and cards from other countries pay 1.5% more. UpMenu switched payment providers on October 1, 2026.
Card processing per order (¢)19¢Source: UpMenu (opens in a new tab)
Card processing included in the commissionNoSource: UpMenu (opens in a new tab)Card processing is charged apart from the plan.
Setup fee$0 one-timeSource: UpMenu (opens in a new tab)UpMenu's team loads the menu, delivery areas and online payments at no charge.
Tablet or hardwareNot needed (works on your POS or your own device)Source: UpMenu (opens in a new tab)
Order limit of the planLimited, extra orders cost moreSource: UpMenu (opens in a new tab)75 or 210 orders and reservations a month on the two cheaper plans, $1.90 for each extra one (you can turn extra orders off); the $169 plan is unlimited.
Fee per order over the limit$1.90 per orderSource: UpMenu (opens in a new tab)
Other feesAdd-ons per location a month: branded app $49, delivery app integration $9, delivery services $40, website $1, reservations $9, loyalty $19, marketing tools $9 (texts $0.08 and emails $0.02 each), inventory $9, tableside ordering $19; driver app $14 per driver. Payments: $0.49 per payout to your bank, $0.09 per refund and $14.90 per chargeback.Source: UpMenu (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: UpMenu (opens in a new tab)UpMenu's help describes no fee of its own on your customers' orders. The only extra charges are the ones you set yourself: an optional processing fee on pickup orders, a packaging fee and the delivery fee of each zone.
What your customers payOnly what you set: an optional processing fee on pickup orders, an optional packaging fee and the delivery fee of each delivery zone.Source: UpMenu (opens in a new tab)
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: UpMenu (opens in a new tab)You deliver with your own drivers or send the order to a courier you contract (delivery services add-on, $40 a month), and you set the delivery fee of each zone.
Delivery cost per orderNot publishedSource: UpMenu (opens in a new tab)Each courier service prices its deliveries under your own contract with it; UpMenu doesn't publish those prices.
Contract and exit
Data pointValue
Contract termMonth to monthSource: UpMenu (opens in a new tab)Month to month, billed per location.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel0 daysSource: UpMenu (opens in a new tab)You cancel from the dashboard; the plan runs until the end of the month already paid.
Cancellation feeNone. You cancel from the dashboard at no charge and the plan runs until the end of the month already paid; there are no refunds.Source: UpMenu (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: UpMenu (opens in a new tab)
Refund when you cancelNo refundsSource: UpMenu (opens in a new tab)
Right to raise pricesUpMenu may change its terms or price list with notice; changes take effect no earlier than 14 days after the notice, and you can cancel if you don't accept them.Source: UpMenu (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataYou can export itSource: UpMenu (opens in a new tab)The report includes contact information, marketing consent and orders. The CRM comes with the marketing tools add-on ($9 a month).
Who owns the customer data (per the terms)The restaurantSource: UpMenu (opens in a new tab)
Website with your own domainPaid add-onSource: UpMenu (opens in a new tab)Website module: $1 a month per location, with your own domain, hosting, SSL and SEO tools.
App with your brandPaid add-onSource: UpMenu (opens in a new tab)$49 a month per location.
Loyalty and email or text marketingPaid add-onSource: UpMenu (opens in a new tab)Loyalty $19 and marketing tools $9 a month per location; texts $0.08 and emails $0.02 each.
Brings you new customersSearch and marketing toolsSource: UpMenu (opens in a new tab)SEO tools come with the $1 website module and campaigns with the $9 marketing tools; UpMenu has no marketplace of its own.
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, OthersSource: UpMenu (opens in a new tab)Included at no extra cost. Orders go into the POS and the menu syncs from it; per UpMenu's help, Toast, Square and Clover connect through the Stream integration portal. Others listed: NCR Aloha, Oracle Simphony and more.
Delivery app orders in the same placePaid add-onSource: UpMenu (opens in a new tab)$9 a month per location. Its help article (June 2026) lists Uber Eats as "soon" and doesn't list DoorDash yet; ask which apps work in the US before you count on it.
Delivery for your direct ordersDoorDash Drive, OthersSource: UpMenu (opens in a new tab)Delivery services add-on, $40 a month per location; you sign your own contract with each courier. UpMenu's help says its Uber Direct integration works only in Poland.
Handles fraud and chargebacksNoSource: UpMenu (opens in a new tab)Chargebacks come out of your funds reserve, and each one costs $14.90.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: UpMenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsNoSource: UpMenu (opens in a new tab)Its terms define business hours as Monday to Friday, 8:00 to 16:00 Central European Time, and its home page offers support by chat and email 7 days a week. Its contact page says "We're here to help you 24/7", but the terms, which are the contract, don't commit to it.
Support channelsChat, Email or formSource: UpMenu (opens in a new tab)No support phone line is published.
Language
Data pointValue
Ordering page in Spanish for your customersYou can load your menu in SpanishSource: UpMenu (opens in a new tab)The ordering site and app can run in Latin American Spanish and you add the Spanish names of your menu yourself.
Restaurant dashboard in SpanishYesSource: UpMenu (opens in a new tab)On the web and in the app, per UpMenu's help (2022 article, still published); its App Store listing shows English only.
Support in SpanishUnconfirmedSource: UpMenu (opens in a new tab)Its help center has a Spanish edition, but UpMenu doesn't say which languages its chat and email support speak.
Terms in SpanishUnconfirmedSource: UpMenu (opens in a new tab)The terms say they may be published in other languages, with the English version prevailing; we found only the English one.
US website in SpanishNoSource: UpMenu (opens in a new tab)upmenu.com/es answers 404; only the help center has Spanish articles.

More about UpMenu

How we score