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Software plans
| Plan | Price | Billed per | Notes |
|---|---|---|---|
| Basic | $15/monthGoTab (opens in a new tab) · Vendor website · | location | |
| Pro | $99/monthGoTab (opens in a new tab) · Vendor website · | location | |
| Sync | $229/monthGoTab (opens in a new tab) · Vendor website · | location | Adds an on-site server that keeps the POS running offline. |
Processing rates and fees
| Fee | Amount | Applies to |
|---|---|---|
| In-person card rate (starting at) | 2.4%GoTab (opens in a new tab) · Vendor website · | per transaction · In person |
| In-person fee per transaction | 15¢GoTab (opens in a new tab) · Vendor website · | per transaction · In person |
| Each additional counter or handheld POS (Basic plan) | $25/monthGoTab (opens in a new tab) · Vendor website · From the second POS: Basic includes one POS, and each additional counter or handheld POS is $25 a month on Basic ($35 on Pro and Sync). | per additional device (after the first) |
What one $35 sale costs in card fees
Example · GoTab. With the card rates in the table above. Example, not a quote.
In person
- Ticket
- $35
- 2.4% of a $35 ticketIn-person card rate (starting at)
- $0.84
- 15¢ per transactionIn-person fee per transaction
- $0.15
- Card cost of one sale
- $0.99
Paid by your customers
With this program your customers pay the card cost on the cards it covers, so those cost your restaurant $0 in our estimate. A surcharge only covers credit cards: your restaurant still pays the vendor's rate on debit. We show what your customers pay apart and never add it to your cost. Card network rules and state laws apply, and some states limit surcharges.
| Card type | Dual pricing or cash discount | Surcharge |
|---|---|---|
| Credit cards | Your customers | Your customers |
| Debit cards | Your customers | Your restaurant, at the card rate |
It isn't free: your customers pay it
| Fee | Amount | Applies to |
|---|---|---|
| Credit card surcharge (paid by your customers) | Not publishedGoTab (opens in a new tab) · Vendor website · GoTab publishes only the 3% cap. | per transaction |
Hardware
- Ownership
- Bring your own tablet or computerGoTab (opens in a new tab) · Vendor website · Works on Windows, iOS and Android devices; financing is available for hardware you buy.
- Works with another processor
- YesGoTab (opens in a new tab) · Vendor website · The POS runs on standard Windows, Android and iOS devices, which you keep and can use elsewhere. GoTab doesn't say whether the card readers it sells work with another processor.
| Item | Upfront | Monthly |
|---|---|---|
| Swan 2 Pro single-screen POS bundle with Adyen AMS1 payment terminal | $759GoTab (shopGoTab) (opens in a new tab) · Vendor website · $759 with the Adyen AMS1 payment terminal and its charging dock; $959 with the Verifone P630 and $995 with the Adyen S1F2. The 15.6-inch Swan 2 Pro without a payment terminal is $520. Setup is quoted apart and isn't included in this price. | — |
| GoTab Handheld mobile POS bundle (Samsung A17 with charging case) | $295GoTab (shopGoTab) (opens in a new tab) · Vendor website · The charging stand is sold apart ($8). | — |
| GoTab KDS bundle, 15.6-inch display with counter stand | $630GoTab (shopGoTab) (opens in a new tab) · Vendor website · 15.6-inch MicroTouch Android display without a kitchen printer; $985 with the printer and $680 for the 21.5-inch display. | — |
Hardware warranty
The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.
| Hardware warranty included | Not publishedSource: GoTab (opens in a new tab)GoTab's terms refer to a limited warranty on the hardware it sells but never say how long it lasts. GoTab also runs on devices you already own. |
|---|---|
| Warranty conditions | Once GoTab support approves a return (RMA), GoTab makes reasonable efforts to ship an advance replacement the next business day by UPS Ground, and charges for faster shipping if it judges the case not urgent. You return the old unit within 14 days or pay the full replacement price plus shipping. Hardware that was neglected, abused or tampered with doesn't qualify, and units outside the warranty are repaired or replaced at standard rates. Separately, hardware can be returned within 30 days with a 15% restocking fee, except purchases on the 0% financing plan. GoTab sells hardware outright, on 0% financing or through its Flex Leasing program, and publishes no paid protection plan.Source: GoTab (opens in a new tab) |
| Price to replace the main terminal | $520 one-timeSource: GoTab (shopGoTab) (opens in a new tab)The terminal on its own: the Swan 2 Pro 15.6-inch countertop terminal with NFC and scanner, without a payment terminal, is $520 in GoTab's store. The single-screen POS bundle with a payment terminal starts at $759. GoTab also runs on hardware you already own. |
The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.