Skip to content

Reservation system review

Eat App

Reservations, waitlist and table management with published plans from $99 a month (Lite) and no commission on bookings. Email campaigns start with Core and deposits with Pro; there is a free plan for up to 100 guests a month.

By Eat AppParent company: Eat Application DMCC

RTC SCORE

7.5

#3 of 14 with enough data

Our verdict

One of the lowest published prices for unlimited bookings, with table management and waitlist from Lite. Count on Pro if you need deposits or POS integration, and confirm the plan's limits and term before you pay.

What we like

  • Published prices, unlimited guests from Lite and no commission on bookings.
  • Table management, waitlist and guest profiles on the cheapest paid plan.
  • A 14-day free trial of any plan, and live support 24/7.

What to watch

  • Deposits, prepayments and POS integration are on Pro; email campaigns start with Core.
  • Its terms are under Indian law, and you owe the current term's payments when you leave.

How the score breaks down

RTC Score7.5out of 10

Methodology v1.0.0

Data completeness90%

We could verify 90% of the scoring data

Strongest points
12-month cost (reference restaurant), Table management, Waitlist
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%Strongest10.0 out of 10

    $1,188 over 12 months

  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%Weakest2.9 out of 10
  • Published pricingWeight 5%10.0 out of 10
  • Where guests can bookWeight 5%8.0 out of 10
  • Guest profilesWeight 5%10.0 out of 10
  • Deposits and prepaymentsWeight 5%4.0 out of 10
  • Card guarantee and no-show feeWeight 5%4.0 out of 10
  • POS integration in the planWeight 5%4.0 out of 10
  • Initial termWeight 5%No data
  • Texting with guestsWeight 4%10.0 out of 10
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%No data
  • Email campaigns to your guestsWeight 3%4.0 out of 10
  • Early termination feeWeight 3%2.5 out of 10
  • Live support hours a weekWeight 3%10.0 out of 10
  • Notice to avoid renewalWeight 2%No data

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly fee$99/moSource: Eat App (opens in a new tab)Lite plan billed monthly ($69 a month billed yearly). Core is $199 and Pro $389 a month; Enterprise is priced by quote.
Per guest from the provider's network$0Source: Eat App (opens in a new tab)
Per guest from your own website$0Source: Eat App (opens in a new tab)
Published pricingPublishedSource: Eat App (opens in a new tab)
Bookings includedUnlimitedSource: Eat App (opens in a new tab)Lite, Core and Pro have unlimited guests; the free plan is limited to 100 guests a month.
Free planYesSource: Eat App (opens in a new tab)Limited to 100 guests a month, too few for the cost calculator's restaurant.
Setup feeNot publishedSource: Eat App (opens in a new tab)The pricing page does not mention a setup fee; the terms say setup follows your order form.
Platform fee on prepaymentsNot publishedSource: Eat App (opens in a new tab)Deposits and prepayments are on Pro; Eat App does not publish whether it keeps a share of them beyond the payment provider's fees.
Other fees and add-onsLite includes 500 SMS and 100 WhatsApp messages of each type a month; messages beyond the allowance are billed per message at local carrier rates. On Core, POS integration and payment integration are $39 a month each; on Pro they are included.Source: Eat App (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, Instagram or Facebook, Partner apps and sitesSource: Eat App (opens in a new tab)Your website's booking widget, Google, Facebook and Instagram; partner listings such as ChillDays are only available in some countries.
Diners from the provider's own appUnconfirmedSource: Eat App (opens in a new tab)The pricing page mentions an Eat App partner network, but Eat App does not document a diner app that sends guests to US restaurants.
Guest profilesIn the reference planSource: Eat App (opens in a new tab)Guest database, profiles and tags are checked on every paid plan, Lite included.
Texting with guestsIn the reference planSource: Eat App (opens in a new tab)Two-way chat with guests runs on WhatsApp and Instagram, included in Lite; reservation texts by SMS are automatic messages.
Email campaigns to your guestsIn a higher planSource: Eat App (opens in a new tab)The email marketing suite starts with Core ($199 a month).
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Eat App (opens in a new tab)
WaitlistIn the reference planSource: Eat App (opens in a new tab)Lite manages the waitlist at the door; the QR code at the door and the online waitlist start with Pro.
Deposits and no-shows
Data pointValue
Deposits and prepaymentsIn a higher planSource: Eat App (opens in a new tab)Deposits and prepayments start with Pro ($389 a month).
Card guarantee and no-show feeIn a higher planSource: Eat App (opens in a new tab)A payment rule can hold the guest's card for up to 6 days and charge it later; it is part of deposits and prepayments, on Pro.
POS integration
Data pointValue
POS systems it connects toSquare, Lightspeed, OthersSource: Eat App (opens in a new tab)Marked available: Square, Lightspeed, NCR Aloha, Oracle Micros and Simphony, Revel and others. Toast, Clover, SpotOn, Heartland and TouchBistro are listed only on request, so they are not counted. Shift4 POS was not found.
POS integration in the planIn a higher planSource: Eat App (opens in a new tab)Not on Lite; a $39 a month add-on on Core and included on Pro.
Contract and exit
Data pointValue
Initial termQuote onlySource: Eat App (opens in a new tab)The pricing page offers monthly and yearly billing, but the terms leave the term to your order and do not publish it.
Automatic renewalUnconfirmedSource: Eat App (opens in a new tab)The terms do not say how the subscription renews.
Notice to avoid renewalUnconfirmedSource: Eat App (opens in a new tab)The terms do not publish a notice period to avoid renewal.
Early termination feeFees left in the termSource: Eat App (opens in a new tab)When the agreement ends you still owe the subscription for the current term; how long that term is depends on your order.
Early termination clauseThe terms do not allow ending early except for Eat App's uncured breach; when the agreement ends, prepaid fees are not refunded and you remain responsible for the subscription payments of the current term (terms, section 5.3).Source: Eat App (opens in a new tab)
Right to raise pricesEat App may change its fees with written notice; prepaid fees are not affected, and you have 30 days to reject a price increase by ending the agreement in writing (terms, section 4.1).Source: Eat App (opens in a new tab)
Your guest data when you leaveUnconfirmedSource: Eat App (opens in a new tab)The terms say your guest data is yours but do not say how you get it when you leave.
Support
Data pointValue
Support 24/7YesSource: Eat App (opens in a new tab)By in-app chat, web chat, WhatsApp, phone and email.
Live support hours a week168Source: Eat App (opens in a new tab)
Language
Data pointValue
Restaurant app in SpanishNoSource: Eat App (opens in a new tab)Eat App's own guide shows the dashboard in English and suggests Chrome's automatic translation for other languages; it does not offer a Spanish version.
Booking page and messages in SpanishNoSource: Eat App (opens in a new tab)The booking widget's language list (Arabic, Portuguese, Dutch, English, French, German, Greek, Italian, Japanese, Korean) does not include Spanish.
Help center in SpanishUnconfirmedSource: Eat App (opens in a new tab)We didn't find the Eat App help center in Spanish.
Website in Spanish for the USNoSource: Eat App (opens in a new tab)Some product pages have a general Spanish version, but the pricing page and plans are only in English.

More about Eat App

How we score