Skip to content

Reservation system review

Hostme

Reservations, waitlist and table management at a flat monthly price with unlimited bookings: Mezzo costs $109 a month and Grande, which adds POS integration and partner channels, $169, month to month by default.

By HostmeParent company: Hostme LLC

RTC SCORE

8.3

#1 of 14 with enough data

Our verdict

A flat-priced system with the waitlist and floor plan from the first plan and no per-guest fees. Count on Grande if you want it connected to Square or Lightspeed.

What we like

  • Table management, waitlist, deposits and cancellation fees on the cheapest plan, with unlimited bookings.
  • No charge per guest on Mezzo, and SMS to guests in the US is free.
  • Month to month by default, with a two-week free trial and no setup fee.

What to watch

  • POS integration needs Grande, at $169 a month.
  • Marketing campaigns are paid apart with credit packs.
  • Access to your guest data ends with the contract: export it before you leave.

How the score breaks down

RTC Score8.3out of 10

Methodology v1.0.0

Data completeness93%

We could verify 93% of the scoring data

Strongest points
12-month cost (reference restaurant), Table management, Waitlist
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%Strongest9.8 out of 10

    $1,308 over 12 months

  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%Weakest2.9 out of 10
  • Published pricingWeight 5%10.0 out of 10
  • Where guests can bookWeight 5%8.0 out of 10
  • Guest profilesWeight 5%10.0 out of 10
  • Deposits and prepaymentsWeight 5%10.0 out of 10
  • Card guarantee and no-show feeWeight 5%10.0 out of 10
  • POS integration in the planWeight 5%4.0 out of 10
  • Initial termWeight 5%10.0 out of 10
  • Texting with guestsWeight 4%No data
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%5.0 out of 10
  • Email campaigns to your guestsWeight 3%5.0 out of 10
  • Early termination feeWeight 3%7.5 out of 10
  • Live support hours a weekWeight 3%No data
  • Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly fee$109/moSource: Hostme (opens in a new tab)Mezzo plan, billed monthly. The annual plan is 10% less ($98 a month); Grande is $169 a month.
Per guest from the provider's network$0Source: Hostme (opens in a new tab)Mezzo charges nothing per guest. On Grande, guests booked through Tripadvisor or the Michelin Guide cost $2.50 each; those are partner sites, not Hostme's own.
Per guest from your own website$0Source: Hostme (opens in a new tab)
Published pricingPublishedSource: Hostme (opens in a new tab)Mezzo and Grande are published; Enterprise (10 or more locations) is by quote.
Bookings includedUnlimitedSource: Hostme (opens in a new tab)
Free planNoSource: Hostme (opens in a new tab)No $0 plan in the US; there is a two-week free trial.
Setup fee$0 one-timeSource: Hostme (opens in a new tab)
Platform fee on prepaymentsUnconfirmedSource: Hostme (opens in a new tab)Deposits go through a payment provider you connect; we didn't find a page where Hostme says whether it keeps a share of them.
Other fees and add-onsEvents beyond the ones included cost $20 each a month (1 on Mezzo, 5 on Grande). Marketing campaigns are paid with credit packs from $20. On Grande, Facebook and Instagram booking costs $15 a month and Tripadvisor and Michelin Guide guests $2.50 each. SMS in the US and Canada is free.Source: Hostme (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, Instagram or Facebook, Partner apps and sitesSource: Hostme (opens in a new tab)Mezzo has the booking and waitlist widgets for your website and Reserve with Google. Facebook and Instagram ($15 a month) and Tripadvisor and the Michelin Guide ($2.50 per guest) need Grande.
Diners from the provider's own appOnly through partner apps and sitesSource: Hostme (opens in a new tab)Every plan includes a public page for your restaurant on Hostme's guest site; new diners come mainly through Google and, on Grande, social networks and partner guides.
Guest profilesIn the reference planSource: Hostme (opens in a new tab)Guest profiles and the guestbook (edit and export) are on every plan.
Texting with guestsUnconfirmedSource: Hostme (opens in a new tab)Every plan includes guest messaging and SMS is free in the US; we didn't find a page that says guests can reply by text on Hostme's own numbers.
Email campaigns to your guestsPaid add-onSource: Hostme (opens in a new tab)Campaigns are on every plan, but each send is paid with credit packs from $20.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Hostme (opens in a new tab)
WaitlistIn the reference planSource: Hostme (opens in a new tab)Walk-ins and online guests join the waitlist and get a text when their table is ready.
Deposits and no-shows
Data pointValue
Deposits and prepaymentsIn the reference planSource: Hostme (opens in a new tab)
Card guarantee and no-show feeIn the reference planSource: Hostme (opens in a new tab)You can set a cancellation fee that the guest pays only if they cancel after your deadline; amounts can change by party size.
POS integration
Data pointValue
POS systems it connects toSquare, Lightspeed, OthersSource: Hostme (opens in a new tab)Hostme's integrations page lists Lightspeed and Square, plus Aloha, Heartland Restaurant POS (not Genius), Lavu, Maitre'D, Oracle Micros, PAR Brink, POSitouch, Squirrel and XPient. The Shift4 POS integrations page does not list Hostme.
POS integration in the planIn a higher planSource: Hostme (opens in a new tab)POS integration is not included on Mezzo; Grande includes Lightspeed and Square, and other POS systems depend on the system.
Contract and exit
Data pointValue
Initial termMonth to monthSource: Hostme (opens in a new tab)Month to month unless your order sets a longer term; the annual plan commits you to the year.
Automatic renewal1 monthSource: Hostme (opens in a new tab)
Notice to avoid renewal1 daySource: Hostme (opens in a new tab)
Early termination feeYou pay the period already billedSource: Hostme (opens in a new tab)On the monthly plan that is the month already billed; on an annual plan it is the rest of the year.
Early termination clauseThere is no separate early termination fee, but you owe every subscription payment of the current term even if you stop using it, and prepaid fees are not refunded unless Hostme breaches the agreement (Terms of Use, Payments and Terms and Termination).Source: Hostme (opens in a new tab)
Right to raise pricesHostme may change its fees with written notice; prepaid fees are not affected, and after a price increase you have 30 days to reject it by giving written notice of termination (Terms of Use, Payments).Source: Hostme (opens in a new tab)
Your guest data when you leaveLimited or lost access after you leaveSource: Hostme (opens in a new tab)You can export the guestbook to CSV while you are subscribed, but access ends with the contract and the terms limit how you use guest data outside Hostme. Export before you cancel.
Support
Data pointValue
Support 24/7UnconfirmedSource: Hostme (opens in a new tab)Hostme offers chat support from the panel but does not publish its hours.
Live support hours a weekUnconfirmedSource: Hostme (opens in a new tab)Support hours are not published.
Language
Data pointValue
Restaurant app in SpanishDocumented in SpanishSource: Hostme (opens in a new tab)Each staff member picks the panel language; Latin American Spanish was added in August 2026.
Booking page and messages in SpanishYesSource: Hostme (opens in a new tab)The restaurant's language sets the emails and SMS to guests, confirmations and reminders.
Help center in SpanishNoSource: Hostme (opens in a new tab)The help center offers English and Russian, and the documentation site is in English; the Spanish address has no articles.
Website in Spanish for the USNoSource: Hostme (opens in a new tab)The US website is in English; there is no Spanish version.

More about Hostme

How we score