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Reservation system review

Resos

A low-cost reservation system from Denmark priced by bookings, with no charge per guest: Basic costs $47 a month for up to 350 bookings, month to month, and Google bookings, deposits and the waitlist are paid add-ons.

By ResosParent company: Resos ApS

RTC SCORE

7.1

#7 of 14 with enough data

Our verdict

A simple way to put online bookings and a floor plan on your own website for a flat price. Add the add-ons you need to the cost, and watch the booking cap in busy months.

What we like

  • A low published monthly price, with no charge per guest or per booking.
  • Month to month, and you can download your data for 90 days after you leave.
  • A Free plan for very small restaurants.

What to watch

  • Google bookings, deposits, card guarantees and the waitlist are paid add-ons.
  • No POS integration.
  • Going over 350 bookings in a month moves you to a pricier plan automatically, and it does not move you back.

How the score breaks down

RTC Score7.1out of 10

Methodology v1.0.0

Data completeness93%

We could verify 93% of the scoring data

Strongest points
12-month cost (reference restaurant), Table management, Published pricing
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%Strongest10.0 out of 10

    $564 over 12 months

  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%5.0 out of 10
  • POS systems it connects toWeight 7%Weakest0.0 out of 10
  • Published pricingWeight 5%Strongest10.0 out of 10
  • Where guests can bookWeight 5%6.0 out of 10
  • Guest profilesWeight 5%10.0 out of 10
  • Deposits and prepaymentsWeight 5%5.0 out of 10
  • Card guarantee and no-show feeWeight 5%5.0 out of 10
  • POS integration in the planWeight 5%0.0 out of 10
  • Initial termWeight 5%10.0 out of 10
  • Texting with guestsWeight 4%No data
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%5.0 out of 10
  • Email campaigns to your guestsWeight 3%10.0 out of 10
  • Early termination feeWeight 3%7.5 out of 10
  • Live support hours a weekWeight 3%No data
  • Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly fee$47/moSource: Resos (opens in a new tab)Basic plan in US dollars, billed monthly; the first month at half price is a promotion and is not counted. Plus is $98 (750 bookings) and Unlimited $149.
Per guest from the provider's network$0Source: Resos (opens in a new tab)
Per guest from your own website$0Source: Resos (opens in a new tab)
Published pricingPublishedSource: Resos (opens in a new tab)
Bookings includedCapped (the cap fits about 200 bookings a month)Source: Resos (opens in a new tab)Basic includes 350 bookings a month. If you go over, Resos moves you to the next plan automatically and does not move you back down.
Free planYesSource: Resos (opens in a new tab)The Free plan takes up to 25 bookings a month and has no add-ons.
Setup fee$0 one-timeSource: Resos (opens in a new tab)
Platform fee on prepaymentsUnconfirmedSource: Resos (opens in a new tab)Prepayments go through your own Stripe account and the online payments add-on costs $11.99 a month; we didn't find a page that says whether Resos keeps a share of each payment.
Other fees and add-onsAdd-ons, each free for 30 days: Reserve with Google $7.99 a month, online payments (deposits, prepayments and no-show fees) $11.99, waitlist $7.99, Facebook and Instagram booking $11.99, paid experiences $23.99, multiple locations $11.99, and SMS confirmations and reminders $0.01 per SMS. Email messages are free.Source: Resos (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, Instagram or FacebookSource: Resos (opens in a new tab)The booking widget and link come with every plan; Reserve with Google ($7.99 a month) and the Book now button on Facebook and Instagram ($11.99) are add-ons.
Diners from the provider's own appOnly through partner apps and sitesSource: Resos (opens in a new tab)Resos has no diner app of its own; new guests come through Google and social networks, with paid add-ons.
Guest profilesIn the reference planSource: Resos (opens in a new tab)
Texting with guestsUnconfirmedSource: Resos (opens in a new tab)Guests can answer the restaurant by replying to their confirmation email, and SMS reminders carry a link to confirm or cancel; we didn't find a page that says guests can reply by text.
Email campaigns to your guestsIn the reference planSource: Resos (opens in a new tab)Through its Mailchimp and Campaign Monitor integrations; the email tool is billed by its own provider.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Resos (opens in a new tab)
WaitlistPaid add-onSource: Resos (opens in a new tab)Guests join online when a time is full and staff can add walk-ins; you pick who gets a freed table. The pages do not describe a table-ready text.
Deposits and no-shows
Data pointValue
Deposits and prepaymentsPaid add-onSource: Resos (opens in a new tab)
Card guarantee and no-show feePaid add-onSource: Resos (opens in a new tab)Part of the online payments add-on ($11.99 a month), through your Stripe account.
POS integration
Data pointValue
POS systems it connects toSource: Resos (opens in a new tab)The integrations page lists payments, marketing, reviews, staff scheduling and AI phone agents, but no POS. A POS could connect only through the API add-on. The Shift4 POS integrations page does not list Resos.
POS integration in the planNot offeredSource: Resos (opens in a new tab)
Contract and exit
Data pointValue
Initial termMonth to monthSource: Resos (opens in a new tab)Month to month on monthly billing; annual billing is paid for the year.
Automatic renewal1 monthSource: Resos (opens in a new tab)
Notice to avoid renewal0 daysSource: Resos (opens in a new tab)You cancel in the app or by email, and it takes effect at the end of the period already billed.
Early termination feeYou pay the period already billedSource: Resos (opens in a new tab)
Early termination clauseNo early termination fee: the cancellation takes effect at the end of the current billing period, and any fees or usage costs owed are charged then (Terms, Term and termination).Source: Resos (opens in a new tab)
Right to raise pricesResos may change subscription prices with at least 30 days' notice by email or in the product; if you don't agree, you can cancel before the change takes effect (Terms, Price changes and auto-renewal).Source: Resos (opens in a new tab)
Your guest data when you leaveYou can download them yourselfSource: Resos (opens in a new tab)You can download guests and bookings as CSV at any time, and for 90 days after you leave.
Support
Data pointValue
Support 24/7UnconfirmedSource: Resos (opens in a new tab)Resos offers free personal support by email but does not publish its hours.
Live support hours a weekUnconfirmedSource: Resos (opens in a new tab)Support hours are not published.
Language
Data pointValue
Restaurant app in SpanishDocumented in SpanishSource: Resos (opens in a new tab)
Booking page and messages in SpanishYesSource: Resos (opens in a new tab)The widget picks the guest's language from the browser, and Spanish is one of them.
Help center in SpanishNoSource: Resos (opens in a new tab)The help center page and its categories are in Spanish, but the articles are in English.
Website in Spanish for the USYesSource: Resos (opens in a new tab)Resos has a Spanish version of its website for every country, with customers in the US among its testimonials; prices follow the visitor's country.

More about Resos

How we score