Reservation system review

Resy

Name: Resy
Rating: 7.3

A reservation and table management system with its own diner app, at a published $289 a month per location with no per-guest fees; Platform 360 adds advanced analytics.

By Resy Network, Inc.Parent company: American Express CompanyVerified Oct 17, 2026

RTC SCORE

7.3

#6 of 14 with enough data

Our verdict

A flat, published price with no per-guest fees and its own diner app. Ask for the order form's term and exit terms before you sign, and look at the Tock-powered plans if you need deposits or prepayment.

What we like

One published monthly fee with no charge per guest, from the Resy app or from your own website.
Its own diner app, plus Google, Instagram and partner discovery platforms.
Table management, waitlist, card holds and POS integration in the cheapest plan.

What to watch

No deposits or prepayment on Platform or Platform 360.
The term, renewal and early termination fee are in an order form that is not public.
No built-in email campaigns: you download your guestbook and use another tool.

How the score breaks down

RTC Score7.3out of 10

Methodology v1.0.0

Data completeness92%

We could verify 92% of the scoring data

Strongest points: 12-month cost (reference restaurant), Table management, Waitlist
Weakest point: 12-month cost (reference restaurant)

Score by criterion

12-month cost (reference restaurant)Weight 22%StrongestWeakest5.3 out of 10
$3,468 over 12 months
Table managementWeight 8%Strongest10.0 out of 10
WaitlistWeight 7%Strongest10.0 out of 10
POS systems it connects toWeight 7%5.7 out of 10
Published pricingWeight 5%10.0 out of 10
Where guests can bookWeight 5%10.0 out of 10
Guest profilesWeight 5%10.0 out of 10
Deposits and prepaymentsWeight 5%0.0 out of 10
Card guarantee and no-show feeWeight 5%10.0 out of 10
POS integration in the planWeight 5%10.0 out of 10
Initial termWeight 5%No data
Texting with guestsWeight 4%10.0 out of 10
No charge per guest from your own websiteWeight 3%10.0 out of 10
Diners from the provider's own appWeight 3%10.0 out of 10
Email campaigns to your guestsWeight 3%0.0 out of 10
Early termination feeWeight 3%No data
Live support hours a weekWeight 3%7.5 out of 10
Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data point	Value
Monthly fee	$289/moVerified Oct 17, 2026Source: Resy (opens in a new tab)Platform plan. Platform 360 is $459 a month.
Per guest from the provider's network	$0Verified Oct 17, 2026Source: Resy (opens in a new tab)
Per guest from your own website	$0Verified Oct 17, 2026Source: Resy (opens in a new tab)
Published pricing	PublishedVerified Oct 17, 2026Source: Resy (opens in a new tab)
Bookings included	UnlimitedVerified Oct 17, 2026Source: Resy (opens in a new tab)The plans page publishes no cap on bookings and no per-booking charge.
Free plan	NoVerified Oct 17, 2026Source: Resy (opens in a new tab)
Setup fee	UnconfirmedVerified Oct 17, 2026Source: Resy (opens in a new tab)Neither the plans page nor the merchant terms publish a setup fee; the fees are the ones in each order form.
Platform fee on prepayments	N/AVerified Oct 17, 2026Source: Resy (opens in a new tab)The plans page marks prepayment as not included in Platform and Platform 360.
Other fees and add-ons	Card processing for card holds and cancellation fees is charged by the payment processor. If you use Toast, Resy's POS integration may require Toast's Restaurant Management Suite, with a monthly fee from Toast.Verified Oct 17, 2026Source: Resy (opens in a new tab)

Reservations and guests
Data point	Value
Where guests can book	Your website, Google, Instagram or Facebook, The provider's diner app, Partner apps and sitesVerified Oct 17, 2026Source: Resy (opens in a new tab)The Resy app and website, a booking widget for your site, Reserve with Google and a Reserve button on Instagram (Resy help desk), and partner discovery platforms listed on Resy's integrations page.
Diners from the provider's own app	Yes, it has its own diner appVerified Oct 17, 2026Source: Resy (opens in a new tab)
Guest profiles	In the reference planVerified Oct 17, 2026Source: Resy (opens in a new tab)Guest profiles live in the Resy guestbook on every plan; the advanced analytics dashboard with automated guest insights is on Platform 360.
Texting with guests	In the reference planVerified Oct 17, 2026Source: Resy (opens in a new tab)Guests can reply to confirmation, reminder and waitlist texts, and the host can text them from Resy OS. The plans page marks customizable guest communications as not included in Platform.
Email campaigns to your guests	Not offeredVerified Oct 17, 2026Source: Resy (opens in a new tab)We found no built-in email campaign tool: the help desk explains how to download your guestbook and send campaigns from an outside email service.

Tables and waitlist
Data point	Value
Table management	In the reference planVerified Oct 17, 2026Source: Resy (opens in a new tab)Included on every plan; full floor plan management on the web is not included in Platform or Platform 360 (the floor plan is managed in the Resy OS app).
Waitlist	In the reference planVerified Oct 17, 2026Source: Resy (opens in a new tab)

Deposits and no-shows
Data point	Value
Deposits and prepayments	Not offeredVerified Oct 17, 2026Source: Resy (opens in a new tab)The plans page marks deposits and prepayment as not included in Platform and Platform 360; they are offered on the Tock-powered plans, compared apart.
Card guarantee and no-show fee	In the reference planVerified Oct 17, 2026Source: Resy (opens in a new tab)On every plan. The restaurant charges the fee by hand from Resy OS; it is not automatic (help desk).

POS integration
Data point	Value
POS systems it connects to	Toast, Square, SpotOn, Lightspeed, OthersVerified Oct 17, 2026Source: Resy (opens in a new tab)Resy's help desk lists Square, Toast, Lightspeed K, NCR Aloha, Micros 3700 and Simphony, POSitouch, Upserve, Squirrel, XPIENT, Lavu, NCR Cloud Connect and Dinerware; SpotOn's reservations page says SpotOn works with Resy. Toast may require its Restaurant Management Suite. Clover, Shift4 POS and Heartland were not found.
POS integration in the plan	In the reference planVerified Oct 17, 2026Source: Resy (opens in a new tab)Included in Platform; the POS maker may charge for its side (Toast).

Contract and exit
Data point	Value
Initial term	Quote onlyVerified Oct 17, 2026Source: Resy (opens in a new tab)The initial term is the one in your order form, which is not public.
Automatic renewal	Quote onlyVerified Oct 17, 2026Source: Resy (opens in a new tab)It renews automatically for the renewal term set in your order form.
Notice to avoid renewal	30 daysVerified Oct 17, 2026Source: Resy (opens in a new tab)
Early termination fee	Quote onlyVerified Oct 17, 2026Source: Resy (opens in a new tab)The merchant terms send early termination to your order form, which is not public.
Early termination clause	Quote onlyVerified Oct 17, 2026Source: Resy (opens in a new tab)How you can leave early and any termination fee are set in your order form (merchant terms, section 6); on any termination you still owe what is due through that date.
Right to raise prices	Fees are the ones in your order form; Resy may change its general terms by posting them online, effective 10 days later (merchant terms, section 12.7).Verified Oct 17, 2026Source: Resy (opens in a new tab)
Your guest data when you leave	You can download them yourselfVerified Oct 17, 2026Source: Resy (opens in a new tab)Users with the guestbook permission can download it from the dashboard while the account is active; the terms do not publish an export window after you leave.

Support
Data point	Value
Support 24/7	NoVerified Oct 17, 2026Source: Resy (opens in a new tab)
Live support hours a week	126Verified Oct 17, 2026Source: Resy (opens in a new tab)Live chat and email, 18 hours a day, 7 days a week. On-demand phone support is not included in Platform or Platform 360.

Language
Data point	Value
Restaurant app in Spanish	PartlyVerified Oct 17, 2026Source: Resy Network Inc (App Store) (opens in a new tab)The US App Store listing of the ResyOS app includes Spanish; Resy does not document the web dashboard in Spanish.
Booking page and messages in Spanish	UnconfirmedVerified Oct 17, 2026Source: Resy (opens in a new tab)We didn't find a Resy page that documents the booking widget or guest messages in Spanish.
Help center in Spanish	UnconfirmedVerified Oct 17, 2026Source: Resy (opens in a new tab)We didn't find restaurant help articles in Spanish in Resy's help desk.
Website in Spanish for the US	NoVerified Oct 17, 2026Source: Resy (opens in a new tab)The restaurant site offers English, English (Canada) and French (Canada).

More about Resy

How we score