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Reservation system review

Tablein

A reservation system from Lithuania with every feature on every plan, priced by the number of bookings; for about 200 bookings a month the Success plan, with unlimited bookings, costs $209 a month per location, month to month.

By TableinParent company: UAB Internet Marketing Solutions

RTC SCORE

7.3

#4 of 14 with enough data

Our verdict

A complete, flat-priced reservation book with no per-guest fees and month-to-month billing. It suits a restaurant that brings its own guests and doesn't need its reservations tied to the POS.

What we like

  • Every feature on every plan: floor plan, waitlist, guest profiles, deposits and card guarantees.
  • No charge per guest, and bookings from Google, Facebook and Instagram come with the plan.
  • Month to month, with a 14-day free trial and no setup fee.

What to watch

  • No POS integration yet: Tablein lists it as coming soon.
  • The smaller plans charge extra bookings in euros, so a restaurant with about 200 bookings a month needs the top plan.
  • SMS prices are not published, and support hours are not either.

How the score breaks down

RTC Score7.3out of 10

Methodology v1.0.0

Data completeness93%

We could verify 93% of the scoring data

Strongest points
12-month cost (reference restaurant), Table management, Waitlist
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%Strongest7.3 out of 10

    $2,508 over 12 months

  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%Weakest0.0 out of 10
  • Published pricingWeight 5%10.0 out of 10
  • Where guests can bookWeight 5%6.0 out of 10
  • Guest profilesWeight 5%10.0 out of 10
  • Deposits and prepaymentsWeight 5%10.0 out of 10
  • Card guarantee and no-show feeWeight 5%10.0 out of 10
  • POS integration in the planWeight 5%0.0 out of 10
  • Initial termWeight 5%10.0 out of 10
  • Texting with guestsWeight 4%No data
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%5.0 out of 10
  • Email campaigns to your guestsWeight 3%10.0 out of 10
  • Early termination feeWeight 3%7.5 out of 10
  • Live support hours a weekWeight 3%No data
  • Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly fee$209/moSource: Tablein (opens in a new tab)Success plan, per restaurant, billed monthly. Starter (50 bookings) and Growth (150 bookings) cost less, but they charge each extra booking at a rate published only in euros.
Per guest from the provider's network$0Source: Tablein (opens in a new tab)Tablein does not charge per guest. Its own restaurant guides and booking portals work only in selected markets.
Per guest from your own website$0Source: Tablein (opens in a new tab)The Success plan includes unlimited bookings from every channel for its monthly fee.
Published pricingPublishedSource: Tablein (opens in a new tab)Plan prices are published in dollars; the charge for extra bookings on the smaller plans is published only in euros, and SMS prices are not published.
Bookings includedUnlimitedSource: Tablein (opens in a new tab)
Free planNoSource: Tablein (opens in a new tab)No $0 plan; there is a 14-day free trial.
Setup fee$0 one-timeSource: Tablein (opens in a new tab)Setup, website integration help and staff training are free, according to the pricing page.
Platform fee on prepaymentsUnconfirmedSource: Tablein (opens in a new tab)Prepayments go through your own Stripe, PayPal or Viva Wallet account; we didn't find a page where Tablein says whether it keeps a share of them.
Other fees and add-onsSMS messages are charged apart, at a price that varies by country and is not published. On the Starter and Growth plans each booking over the included ones is charged in euros. Annual billing (Success only) charges 10 months for 12.Source: Tablein (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, Instagram or FacebookSource: Tablein (opens in a new tab)Every plan has a booking widget for your website, Reserve with Google and Book now buttons on Facebook and Instagram. The Michelin Guide integration and Tablein's own booking portals work only in selected markets, so they are not counted.
Diners from the provider's own appOnly through partner apps and sitesSource: Tablein (opens in a new tab)Tablein has no diner app of its own for the US; new guests come through Google and social networks.
Guest profilesIn the reference planSource: Tablein (opens in a new tab)
Texting with guestsUnconfirmedSource: Tablein (opens in a new tab)Tablein sends automatic SMS confirmations, reminders and a table-ready text; we didn't find a page that says guests can reply to them.
Email campaigns to your guestsIn the reference planSource: Tablein (opens in a new tab)Through its Mailchimp and MailerLite integrations, on every plan; the email tool is billed by its own provider.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Tablein (opens in a new tab)
WaitlistIn the reference planSource: Tablein (opens in a new tab)Guests can join a waitlist online when a date is full, and the system sends a table-ready text.
Deposits and no-shows
Data pointValue
Deposits and prepaymentsIn the reference planSource: Tablein (opens in a new tab)
Card guarantee and no-show feeIn the reference planSource: Tablein (opens in a new tab)Guests can leave their card when they book, and the help center explains how to charge a no-show or late-cancellation fee; you set the amount.
POS integration
Data pointValue
POS systems it connects toSource: Tablein (opens in a new tab)Tablein lists POS integration as coming soon. The Shift4 POS integrations page does not list it.
POS integration in the planNot offeredSource: Tablein (opens in a new tab)
Contract and exit
Data pointValue
Initial termMonth to monthSource: Tablein (opens in a new tab)Month to month on the monthly plan; the annual plan of Success is paid for a year.
Automatic renewal1 monthSource: Tablein (opens in a new tab)
Notice to avoid renewal7 daysSource: Tablein (opens in a new tab)
Early termination feeYou pay the period already billedSource: Tablein (opens in a new tab)
Early termination clauseYou can end the account with the cancellation form or a written notice; cancel at least 7 days before the next billing period or you may be charged for it. Fees already paid are not refunded, and nothing more is owed (Terms, chapters V and VIII).Source: Tablein (opens in a new tab)
Right to raise pricesTablein may change prices, with at least 15 days' notice by email when the change matters to you; if you don't agree, you can close the account before it takes effect (Terms, chapter VIII).Source: Tablein (opens in a new tab)
Your guest data when you leaveYou can download them yourselfSource: Tablein (opens in a new tab)You can export the guest database yourself until the paid period ends; after that, Tablein may delete your data within 30 days, and a CSV or Excel copy must be requested before then.
Support
Data pointValue
Support 24/7UnconfirmedSource: Tablein (opens in a new tab)Tablein offers free support by email and live chat but does not publish its hours.
Live support hours a weekUnconfirmedSource: Tablein (opens in a new tab)Support hours are not published.
Language
Data pointValue
Restaurant app in SpanishPartlySource: Tablein (opens in a new tab)Spanish is among the system languages, but the help center warns that some translations may be incomplete while the system is updated.
Booking page and messages in SpanishYesSource: Tablein (opens in a new tab)You choose the language of the booking widget and guest notifications, from the same list of languages that includes Spanish.
Help center in SpanishNoSource: Tablein (opens in a new tab)The help center is in English and has no Spanish version.
Website in Spanish for the USNoSource: Tablein (opens in a new tab)The website is offered in English, Lithuanian and Latvian, not in Spanish.

More about Tablein

How we score