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Reservation system review

Resy powered by Tock

Tock's reservation, ticketing and prepaid experience system, now sold by Resy: from a published $289 a month per location plus 3% of prepayments on Essential, with deposits, table management and waitlist.

By Tock LLCParent company: American Express Company

RTC SCORE

6.6

#10 of 14 with enough data

Our verdict

Built for prepaid experiences and ticketed events, at a published monthly fee plus a share of prepayments. Ask in writing whether your plan includes POS integration, and read the order form's term before you sign.

What we like

  • Deposits, full prepayment, ticketed events and card holds in the cheapest plan.
  • A published monthly fee with no charge per guest, plus table management and waitlist.
  • Bookings from the Resy network, Google and partner discovery platforms.

What to watch

  • Essential keeps 3% of every prepayment, on top of card processing.
  • The term is in a private order form, renewal needs 90 days' notice and payments are non-refundable.
  • The plans page is unclear about whether Essential includes POS integration.

How the score breaks down

RTC Score6.6out of 10

Methodology v1.0.0

Data completeness80%

We could verify 80% of the scoring data

Strongest points
12-month cost (reference restaurant), Table management, Waitlist
Weakest point
12-month cost (reference restaurant)

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%StrongestWeakest5.3 out of 10

    $3,468 over 12 months

  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%2.9 out of 10
  • Published pricingWeight 5%10.0 out of 10
  • Where guests can bookWeight 5%8.0 out of 10
  • Guest profilesWeight 5%10.0 out of 10
  • Deposits and prepaymentsWeight 5%10.0 out of 10
  • Card guarantee and no-show feeWeight 5%10.0 out of 10
  • POS integration in the planWeight 5%No data
  • Initial termWeight 5%No data
  • Texting with guestsWeight 4%No data
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%10.0 out of 10
  • Email campaigns to your guestsWeight 3%0.0 out of 10
  • Early termination feeWeight 3%No data
  • Live support hours a weekWeight 3%No data
  • Notice to avoid renewalWeight 2%0.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly fee$289/moSource: Resy (opens in a new tab)Essential plan. Premium is $459 a month.
Per guest from the provider's network$0Source: Resy (opens in a new tab)The plans page publishes no per-guest fee for its plans; Tock's merchant terms let an order form add one, so check yours.
Per guest from your own website$0Source: Resy (opens in a new tab)
Published pricingPublishedSource: Resy (opens in a new tab)
Bookings includedUnlimitedSource: Resy (opens in a new tab)The plans page publishes no cap on bookings.
Free planNoSource: Resy (opens in a new tab)
Setup feeUnconfirmedSource: Tock (opens in a new tab)Neither the plans page nor Tock's merchant terms publish a setup fee; the fees are the ones in each order form.
Platform fee on prepayments3%Source: Resy (opens in a new tab)Essential keeps 3% of prepayments and Premium 2%, plus standard card processing fees.
Other fees and add-onsCard processing fees on deposits and prepayments are charged at Tock's published card rates, which Tock may change at any time. An order form may add a text messaging fee unless texting is included in the base fee.Source: Tock (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, The provider's diner app, Partner apps and sitesSource: Resy (opens in a new tab)Demand integrations are included in Essential. Tock's help center documents Reserve with Google and the booking link in Google's panel, and its terms provide code for your website. We didn't find Instagram or Facebook booking documented by Tock.
Diners from the provider's own appYes, it has its own diner appSource: Resy (opens in a new tab)
Guest profilesIn the reference planSource: Tock (opens in a new tab)Profiles with notes, tags and visit history; spend data needs a POS integration and is not on every plan.
Texting with guestsUnconfirmedSource: Tock (opens in a new tab)Guests can reply to Tock's texts, but the help center says texting is not available on all plans and does not say whether Essential includes it.
Email campaigns to your guestsNot offeredSource: Tock (opens in a new tab)We found no built-in email campaign tool: Tock lets you download opted-in guests to use in another email service.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: Resy (opens in a new tab)Table management and full floor plan management on the web are included in Essential.
WaitlistIn the reference planSource: Resy (opens in a new tab)
Deposits and no-shows
Data pointValue
Deposits and prepaymentsIn the reference planSource: Resy (opens in a new tab)Deposits and full prepayment are included in Essential; prepayments carry a 3% platform fee on Essential.
Card guarantee and no-show feeIn the reference planSource: Resy (opens in a new tab)Chargeback coverage is only on Premium and does not cover card holds.
POS integration
Data pointValue
POS systems it connects toToast, Lightspeed, OthersSource: Tock (opens in a new tab)Tock's help center documents Toast, Lightspeed, Micros Simphony and 3700, and Until. Square, Clover, Shift4 POS, SpotOn and Heartland were not found.
POS integration in the planUnconfirmedSource: Resy (opens in a new tab)The plans page contradicts itself: its table marks POS integrations as included in Essential, but the Premium description lists POS integrations as an addition, and the help center says they are available on select plans.
Contract and exit
Data pointValue
Initial termQuote onlySource: Tock (opens in a new tab)The initial term is the one in your order form, which is not public.
Automatic renewalQuote onlySource: Tock (opens in a new tab)
Notice to avoid renewal90 daysSource: Tock (opens in a new tab)
Early termination feeQuote onlySource: Tock (opens in a new tab)Tock's terms only let either party end the agreement for a breach, and payments are non-refundable; any other exit is in your order form, which is not public.
Early termination clauseQuote onlySource: Tock (opens in a new tab)Tock's terms let either party end the agreement only for an uncured breach, and every payment is non-refundable, including after termination; any other way out, and its cost, is in your order form (merchant terms, sections 2 and 3).
Right to raise pricesTock may change its merchant terms at any time, effective when posted, and may change its card processing fees at any time during the term (merchant terms, sections 2(b) and 11(b)).Source: Tock (opens in a new tab)
Your guest data when you leaveYou can download them yourselfSource: Tock (opens in a new tab)You can export guests from the dashboard while the account is active; when the agreement ends, access to the service ends too.
Support
Data pointValue
Support 24/7UnconfirmedSource: Tock (opens in a new tab)Tock publishes its support hours only inside the restaurant dashboard.
Live support hours a weekUnconfirmedSource: Tock (opens in a new tab)Chat and email support are offered, but the hours are shown only inside the dashboard; on-demand phone support is on Premium.
Language
Data pointValue
Restaurant app in SpanishNoSource: Tock, LLC (App Store) (opens in a new tab)The US App Store listing of the Tock Dashboard app lists only English, and Tock does not document the web dashboard in Spanish.
Booking page and messages in SpanishUnconfirmedSource: Tock (opens in a new tab)We didn't find a Tock page that documents the booking page or guest messages in Spanish.
Help center in SpanishNoSource: Tock (opens in a new tab)Tock's help center is published only in English (US).
Website in Spanish for the USNoSource: Resy (opens in a new tab)The site that sells the Tock plans offers English, English (Canada) and French (Canada).

More about Resy powered by Tock

How we score