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Reservation system review

TouchBistro Reservations

TouchBistro's reservations add-on, integrated with its POS, with bookings from your website, Google and TouchBistro Dine, and no fee per booking. The price is by quote, on top of the TouchBistro POS subscription.

By TouchBistroParent company: TouchBistro Inc.

RTC SCORE

6.2

#13 of 14 with enough data

TouchBistro also offers: POS systems and Kitchen display (KDS)

Not enough verified data yet

We've verified 8 of 11 key facts for this reservation system. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

A fit for restaurants already on TouchBistro POS that want reservations without a fee per guest. Ask for the price and the term in writing, since you can't leave before the term ends.

What we like

  • No fee per booking or per guest: a flat monthly software fee with unlimited bookings.
  • Integrated with TouchBistro POS, with table status, waitlist and two-way texting.
  • Bookings from your website, Google and TouchBistro Dine.
  • Live support 24/7.

What to watch

  • TouchBistro does not publish the price, and it is an add-on to its own POS.
  • You can't end the agreement before the term ends, and it renews for the same length unless you give 30 days' notice.
  • Email campaigns need TouchBistro Marketing, a separate add-on.

How the score breaks down

RTC Score6.2out of 10

Methodology v1.0.0

Data completeness68%

We could verify 68% of the scoring data

Strongest points
Table management, Waitlist, Guest profiles
Weakest point
POS systems it connects to

Score by criterion

  • 12-month cost (reference restaurant)Weight 22%No data
  • Table managementWeight 8%Strongest10.0 out of 10
  • WaitlistWeight 7%Strongest10.0 out of 10
  • POS systems it connects toWeight 7%Weakest0.0 out of 10
  • Published pricingWeight 5%0.0 out of 10
  • Where guests can bookWeight 5%6.0 out of 10
  • Guest profilesWeight 5%Strongest10.0 out of 10
  • Deposits and prepaymentsWeight 5%No data
  • Card guarantee and no-show feeWeight 5%10.0 out of 10
  • POS integration in the planWeight 5%10.0 out of 10
  • Initial termWeight 5%No data
  • Texting with guestsWeight 4%10.0 out of 10
  • No charge per guest from your own websiteWeight 3%10.0 out of 10
  • Diners from the provider's own appWeight 3%10.0 out of 10
  • Email campaigns to your guestsWeight 3%5.0 out of 10
  • Early termination feeWeight 3%2.5 out of 10
  • Live support hours a weekWeight 3%10.0 out of 10
  • Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly feeQuote onlySource: TouchBistro (opens in a new tab)TouchBistro does not publish the price of Reservations. It is an add-on to the POS, which starts at $69 a month.
Per guest from the provider's network$0Source: TouchBistro (opens in a new tab)No charge per booking or per guest, including bookings from TouchBistro Dine.
Per guest from your own website$0Source: TouchBistro (opens in a new tab)
Published pricingQuote onlySource: TouchBistro (opens in a new tab)
Bookings includedUnlimitedSource: TouchBistro (opens in a new tab)
Free planNoSource: TouchBistro (opens in a new tab)
Setup feeQuote onlySource: TouchBistro (opens in a new tab)Installation and training fees, if any, are set in your sales quote.
Platform fee on prepaymentsUnconfirmedSource: TouchBistro (opens in a new tab)We didn't find a TouchBistro page that documents prepayments for reservations.
Other fees and add-onsReservations is an add-on to a TouchBistro POS subscription (from $69 a month). Marketing, loyalty and online ordering are separate add-ons, each by quote.Source: TouchBistro (opens in a new tab)
Reservations and guests
Data pointValue
Where guests can bookYour website, Google, The provider's diner appSource: TouchBistro (opens in a new tab)
Diners from the provider's own appYes, it has its own diner appSource: TouchBistro (opens in a new tab)TouchBistro Dine (tbdine.com) is TouchBistro's own diner site; you can turn the listing off.
Guest profilesIn the reference planSource: TouchBistro (opens in a new tab)Notes on allergies, preferences and special occasions for each guest.
Texting with guestsIn the reference planSource: TouchBistro (opens in a new tab)
Email campaigns to your guestsPaid add-onSource: TouchBistro (opens in a new tab)Email campaigns are part of TouchBistro Marketing, a separate add-on sold by quote.
Tables and waitlist
Data pointValue
Table managementIn the reference planSource: TouchBistro (opens in a new tab)The floor plan and table management come with the TouchBistro POS; Reservations shows each table's status.
WaitlistIn the reference planSource: TouchBistro (opens in a new tab)Includes an online walk-in waitlist that guests can also join from Google.
Deposits and no-shows
Data pointValue
Deposits and prepaymentsUnconfirmedSource: TouchBistro (opens in a new tab)The Reservations page mentions optional card fees for missed bookings, but not deposits or prepayments.
Card guarantee and no-show feeIn the reference planSource: TouchBistro (opens in a new tab)
POS integration
Data pointValue
POS systems it connects toTouchBistroSource: TouchBistro (opens in a new tab)Built for TouchBistro POS; no integration with other POS systems is documented.
POS integration in the planIn the reference planSource: TouchBistro (opens in a new tab)
Contract and exit
Data pointValue
Initial termQuote onlySource: TouchBistro (opens in a new tab)The initial term is set in each sales quote.
Automatic renewalQuote onlySource: TouchBistro (opens in a new tab)It renews for the same length as the initial term, which is set in your sales quote.
Notice to avoid renewal30 daysSource: TouchBistro (opens in a new tab)
Early termination feeFees left in the termSource: TouchBistro (opens in a new tab)You can't end the agreement before the term ends; if TouchBistro ends it for your default, you owe the fees left in the term, including card processing fees.
Early termination clauseYou can't end the agreement before the end of the term. If TouchBistro ends it for your default, you repay any incentive and owe the software, hardware and other fees, including card processing fees, that would have been payable for the rest of the term (Merchant Terms of Use, section 21).Source: TouchBistro (opens in a new tab)
Right to raise pricesUnless your sales quote says otherwise, TouchBistro may change its fees with 30 days' written notice; if you object in writing, you can close the account at the end of the current term and keep the old fees until then (Merchant Terms of Use).Source: TouchBistro (opens in a new tab)
Your guest data when you leaveLimited or lost access after you leaveSource: TouchBistro (opens in a new tab)The terms do not offer a way to export your data after you leave; save it before the account closes. The onboarding team can import guests from your old system.
Support
Data pointValue
Support 24/7YesSource: TouchBistro (opens in a new tab)
Live support hours a week168Source: TouchBistro (opens in a new tab)
Language
Data pointValue
Restaurant app in SpanishUnconfirmedSource: TouchBistro (opens in a new tab)We didn't find a current TouchBistro page that documents the Reservations app or dashboard in Spanish.
Booking page and messages in SpanishUnconfirmedSource: TouchBistro (opens in a new tab)The online booking setup guide does not mention a Spanish booking page or Spanish messages.
Help center in SpanishUnconfirmedSource: TouchBistro (opens in a new tab)The help center's Spanish link opens a portal for Latin America; we didn't find Spanish help for US restaurants.
Website in Spanish for the USNoSource: TouchBistro (opens in a new tab)The US site is in English; touchbistro.com/es/ does not exist.

More about TouchBistro Reservations

How we score