Reservation system review

Waitlist Me

Name: Waitlist Me
Rating: 6.7

A simple waitlist app that also takes reservation requests from your website, from $34.99 a month with 1,000 text or call notifications included; table management starts with Pro at $59.99.

By Waitlist MeParent company: Waitlist Me, Inc.Verified Oct 17, 2026

RTC SCORE

6.7

#9 of 14 with enough data

Our verdict

A low-cost waitlist with simple reservations for small places that don't need deposits. Count on Pro if you want table management, and keep in mind your guests' phone numbers stay in the app.

What we like

Low published prices with notifications included and no charge per guest.
A simple waitlist that texts or calls guests when it's their turn, plus reservation requests from your website.
Month to month on monthly billing, with plan changes from your account.

What to watch

Table management and two-way texting start with Pro at $59.99 a month.
No deposits, prepayments or card guarantees against no-shows.
You can't export your guests' phone numbers, and support is by email only.

How the score breaks down

RTC Score6.7out of 10

Methodology v1.0.0

Data completeness94%

We could verify 94% of the scoring data

Strongest points: 12-month cost (reference restaurant), Waitlist, Published pricing
Weakest point: Deposits and prepayments

Score by criterion

12-month cost (reference restaurant)Weight 22%Strongest10.0 out of 10
$420 over 12 months
Table managementWeight 8%4.0 out of 10
WaitlistWeight 7%Strongest10.0 out of 10
POS systems it connects toWeight 7%2.9 out of 10
Published pricingWeight 5%Strongest10.0 out of 10
Where guests can bookWeight 5%4.0 out of 10
Guest profilesWeight 5%10.0 out of 10
Deposits and prepaymentsWeight 5%Weakest0.0 out of 10
Card guarantee and no-show feeWeight 5%0.0 out of 10
POS integration in the planWeight 5%10.0 out of 10
Initial termWeight 5%10.0 out of 10
Texting with guestsWeight 4%4.0 out of 10
No charge per guest from your own websiteWeight 3%10.0 out of 10
Diners from the provider's own appWeight 3%0.0 out of 10
Email campaigns to your guestsWeight 3%No data
Early termination feeWeight 3%7.5 out of 10
Live support hours a weekWeight 3%No data
Notice to avoid renewalWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data point	Value
Monthly fee	$34.99/moVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Premium plan, billed monthly ($27.99 a month billed annually). Pro is $59.99 and Platinum $99.99 a month.
Per guest from the provider's network	$0Verified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Waitlist Me has no diner app and charges nothing per guest.
Per guest from your own website	$0Verified Oct 17, 2026Source: Waitlist Me (opens in a new tab)No charge per guest; only notifications above the plan's allowance cost extra.
Published pricing	PublishedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)
Bookings included	UnlimitedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Unlimited parties; the plan includes a set number of notifications (1,000 on Premium) and each extra one costs $0.02.
Free plan	YesVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)The free version lets you add guests to the list and make same-day reservations, without notifications and with few settings.
Setup fee	$0 one-timeVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)
Platform fee on prepayments	N/AVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Waitlist Me doesn't take deposits or prepayments.
Other fees and add-ons	Each notification above the plan's monthly allowance costs $0.02, paid from a prepaid balance you top up ($25, $50 or $100) that is not refundable. A card charge that fails can cost $15.Verified Oct 17, 2026Source: Waitlist Me (opens in a new tab)

Reservations and guests
Data point	Value
Where guests can book	Your website, Instagram or FacebookVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Reservation requests come from the widget on your website or its hosted page linked from your social media. Google only lets guests join the waitlist, not book, so it is not counted.
Diners from the provider's own app	No, only your own channelsVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)
Guest profiles	In the reference planVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Visit history, color statuses and quick notes (allergies, celebrations, preferences) on every plan.
Texting with guests	In a higher planVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)On Premium, guests can answer the preset texts with a code (on my way, cancel); answering them in your own words starts with Pro, up to three times per visit.
Email campaigns to your guests	UnconfirmedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Emails are used for reservation confirmations and reminders; we didn't find email campaigns to your guests.

Tables and waitlist
Data point	Value
Table management	In a higher planVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Table management with sections and layouts starts with Pro ($59.99 a month); spatial floor plans are on Platinum ($99.99).
Waitlist	In the reference planVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)The core of the product: guests are told by text or automated call when it's their turn.

Deposits and no-shows
Data point	Value
Deposits and prepayments	Not offeredVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)No plan on the pricing page or in the plan comparison takes deposits or payments.
Card guarantee and no-show fee	Not offeredVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)No plan takes a card at booking.

POS integration
Data point	Value
POS systems it connects to	Clover, SquareVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Documented in Waitlist Me's FAQ: the app runs on Clover devices from the Clover Marketplace, and the iPad app can link Square to look up and save customers. Neither sends table status to the POS.
POS integration in the plan	In the reference planVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)The FAQ doesn't tie the Clover app or the Square link to a higher plan.

Contract and exit
Data point	Value
Initial term	Month to monthVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Month to month on monthly billing (the price used here). The annual plan is paid a year in advance and renews for another year unless you cancel before the anniversary.
Automatic renewal	1 monthVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Every month on monthly billing; every 12 months on the annual plan.
Notice to avoid renewal	0 daysVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)You cancel from the Account page (or by email) before the next billing date.
Early termination fee	You pay the period already billedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)
Early termination clause	No early termination fee. If you cancel before the end of the monthly or annual period, the unused part and the prepaid notification balance are not refunded, unless a money-back guarantee applies to your first account (Terms and Conditions).Verified Oct 17, 2026Source: Waitlist Me (opens in a new tab)
Right to raise prices	Waitlist Me may change its prices; an increase takes effect no sooner than seven days after it is posted on its website or you are notified by email. The annual plan renews at the then-current price.Verified Oct 17, 2026Source: Waitlist Me (opens in a new tab)
Your guest data when you leave	Limited or lost access after you leaveVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Reports can be exported, but never your guests' phone numbers. An account without a subscription for 12 months has its history deleted.

Support
Data point	Value
Support 24/7	NoVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)Support by email and the in-app issue report; no phone or chat line is published.
Live support hours a week	UnconfirmedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)No support hours are published.

Language
Data point	Value
Restaurant app in Spanish	NoVerified Oct 17, 2026Source: Waitlist Me, Inc. (App Store) (opens in a new tab)The US App Store listing shows English only; Waitlist Me sells Spanish-language plans for Mexico, not for the US.
Booking page and messages in Spanish	UnconfirmedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)You can rewrite your notification texts, but we didn't find a page that documents the widget or the messages in Spanish for US plans.
Help center in Spanish	UnconfirmedVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)The US FAQ and feature guides are in English; we didn't find a Spanish help center for US plans.
Website in Spanish for the US	NoVerified Oct 17, 2026Source: Waitlist Me (opens in a new tab)The US site is in English; the Spanish pages belong to the Mexico edition.

More about Waitlist Me

How we score