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Card processing review

Finix

Finix's subscription pricing for businesses that process their own sales: interchange with no percentage markup plus 15¢ per transaction (American Express + 0.30%), for $250 a month. Month-to-month with a $0 termination fee, next-business-day payouts at no cost and an optional credit card surcharge. Built for businesses from about $5,000 a month.

By FinixParent company: Finix Payments, Inc. (private)

RTC SCORE

7.0

#6 of 16 with enough data

Our verdict

A fit for higher-volume or multi-location restaurants that want interchange with no percentage markup, a flat $250 a month and published fees, and can live with email support and standalone terminals. Less of a fit for small restaurants or ones that need their processor built into a restaurant POS.

What we like

  • No percentage markup on Visa, Mastercard and Discover: interchange plus 15¢ in every channel.
  • Its fees are in a public table, with a $0 termination fee and month-to-month service.
  • Next-business-day payouts at no cost; instant payouts for 1.5%.
  • 24/7 support for urgent payment issues.
  • Credit card surcharging on its terminals and virtual terminal, with no published fee.

What to watch

  • $250 a month makes it expensive at low volume; Finix says it works best from $5,000 a month.
  • No integration with a named restaurant POS: its terminals work standalone or through its POS API.
  • Regular support is by email only, with no phone line.
  • Terminal prices aren't public, and its published merchant terms let fee changes take effect on notice (Finix only tries to give 30 days) and let it require a reserve for any reason related to your use of the service.

How the score breaks down

RTC Score7.0out of 10

Methodology v0.1.0

Data completeness98%

We could verify 98% of the scoring data

Strongest points
12-month cost of the reference restaurant, What leaving in month 12 costs, Standard deposit speed
Weakest point
12-month cost of the reference restaurant

Score by criterion

  • 12-month cost of the reference restaurantWeight 37%StrongestWeakest6.6 out of 10

    $5,365 over 12 months

  • Standard deposit speedWeight 11%Strongest8.0 out of 10
  • What leaving in month 12 costsWeight 9%Strongest10.0 out of 10

    $0 to leave in month 12

  • Price increases during the contractWeight 8%0.0 out of 10
  • Published pricingWeight 7%10.0 out of 10
  • 24/7 supportWeight 6%10.0 out of 10
  • Contract termWeight 4%10.0 out of 10
  • Support channelsWeight 4%1.0 out of 10
  • No equipment lease you can't cancelWeight 3%10.0 out of 10
  • Works with restaurant POS systemsWeight 3%1.7 out of 10
  • Automatic renewalWeight 2%10.0 out of 10
  • Equipment works with another processorWeight 2%No data
  • Offers dual pricing or a surcharge programWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 1%10.0 out of 10

Before you pass the card fee to your customers

This vendor offers a program that passes the card cost to your customers. Card network rules cap credit card surcharges (Visa 3%, Mastercard 4%) and never allow them on debit, and some states ban or limit them.

This is general information, not legal advice. Card network rules and state laws change, and how they apply depends on your business: check with a lawyer and with your processor before adding a surcharge or a cash discount.

See the rules by state

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of processor and pricing
Data pointValue
Type of processorInterchange-plus or subscription processorSource: Finix (opens in a new tab)
Pricing modelSubscription (interchange + monthly fee)Source: Finix (opens in a new tab)
Published pricing (points out of 100)100Source: Finix (opens in a new tab)Same rubric for every vendor: in-person rate (25), online and keyed rates (15), monthly fee (20), a stated $0 termination fee (20) and its other fees in a public fee table (20).
Card rates
Data pointValue
In-person rate0%Source: Finix (opens in a new tab)No percentage markup on Visa, Mastercard and Discover: interchange plus 15¢, and a $250 monthly fee.
In-person fee per transaction15¢Source: Finix (opens in a new tab)
Online rate0%Source: Finix (opens in a new tab)Same fee in every channel.
Online fee per transaction15¢Source: Finix (opens in a new tab)
Keyed-in rate0%Source: Finix (opens in a new tab)Same fee in every channel.
Keyed-in fee per transaction15¢Source: Finix (opens in a new tab)
American Express pricingAmerican Express's cost plus a markupSource: Finix (opens in a new tab)American Express's cost passed through, plus 0.30% + 15¢.
American Express rateN/ASource: Finix (opens in a new tab)American Express doesn't have an all-in rate of its own here: its cost plus 0.30% + 15¢.
Rates by monthly volumeOne standard price up to $1 million a year in card sales; above that, Finix quotes custom pricing.Source: Finix (opens in a new tab)
Monthly and other fees
Data pointValue
Monthly account or plan fee$250/moSource: Finix (opens in a new tab)Finix's small-business page calls it a $250 monthly minimum fee; our cost adds it in full.
Annual fee per account$2.50/yrSource: Finix (opens in a new tab)$2.50 for the yearly 1099-K tax form; no other annual fee.
Annual fees per device or location$0/yr per deviceSource: Finix (opens in a new tab)Finix's fee table for direct merchants lists no such fee.
PCI compliance fee (yearly)$0/yrSource: Finix (opens in a new tab)Only a non-compliance fee: Finix's fee table has no PCI compliance fee.
PCI non-compliance fee (monthly)$35/moSource: Finix (opens in a new tab)If your yearly PCI form stays unsigned more than 90 days.
Statement fee$0/moSource: Finix (opens in a new tab)Finix's fee table for direct merchants lists no such fee.
Monthly minimumN/ASource: Finix (opens in a new tab)The $250 monthly membership fee works as Finix's minimum; there's no separate minimum on top.
Fee per batch$0Source: Finix (opens in a new tab)Finix's fee table for direct merchants lists no such fee.
Chargeback fee$30Source: Finix (opens in a new tab)Per inquiry and per chargeback: one dispute can cost two fees.
Other feesCard account updater: $0.55 per update. Cross-border: 1.50%. Subscription billing and invoicing: 0.40%. Network token: $0.25 per card tokenized. 3D Secure: $0.05. Tap to Pay on iPhone: +$0.10. 1099-K: $2.50 a year. Instant payout: 1.50%. ACH: 1% (max $10) + $0.25. Cybersource gateway: $25 a month + $0.15.Source: Finix (opens in a new tab)
Equipment
Data pointValue
How you get the equipmentYou buy itSource: Finix (opens in a new tab)
Price of a countertop terminalNot publishedSource: Finix (opens in a new tab)Prices are shown in Finix's Device Store after you sign up, not on its public site.
Equipment lease you can't cancelNoSource: Finix (opens in a new tab)Devices are bought in Finix's Device Store; no lease is offered.
Equipment lease termN/ASource: Finix (opens in a new tab)No lease offered.
Equipment at $0 upfront: what it commits you toN/ASource: Finix (opens in a new tab)Finix doesn't offer equipment at $0 upfront: you buy it.
Equipment only works with this processorUnconfirmedSource: Finix (opens in a new tab)Finix doesn't say whether its PAX terminals can be used with another processor.
Getting your money
Data pointValue
Standard deposit speedNext business daySource: Finix (opens in a new tab)Card sales paid the next business day (T+1) at no cost; T+2 is also available.
Instant payout fee1.5%Source: Finix (opens in a new tab)To an eligible debit card in minutes; Finix enables it account by account.
Holds and reservesFinix reviews and approves each settlement before paying it out, and its published merchant terms let it delay payouts or require a reserve for any reason related to your use of the service, in an amount it reasonably decides, funded from your payouts or accounts.Source: Finix (opens in a new tab)
Contract and exit
Data pointValue
Contract termMonth to monthSource: Finix (opens in a new tab)
Automatic renewalMonth to monthSource: Finix (opens in a new tab)Month-to-month, with no renewal term.
Notice to avoid renewal0 daysSource: Finix (opens in a new tab)No renewal to opt out of.
Notice to cancel0 daysSource: Finix (opens in a new tab)Finix publishes no notice period.
Early termination fee$0 termination fee.Source: Finix (opens in a new tab)
How the early termination fee is calculatedNo early termination feeSource: Finix (opens in a new tab)
Liquidated damages clauseNoSource: Finix (opens in a new tab)
Price increases during the contractAt any timeSource: Finix (opens in a new tab)Under the merchant terms Finix publishes (the WorldPay version, which Finix says governs card processing today), fee changes take effect upon notice: Finix will try, but isn't required, to give 30 days' notice, and you reject a change by closing your account (there's no termination fee). Its newer Pathward version (May 4, 2026) promises at least 30 days' written notice. These are the terms Finix shows merchants in its onboarding forms; a signed agreement may differ. Same rule as other vendors whose changes take effect on notice.
Right to raise pricesFinix can change its fees, effective upon notice; it will try, but isn't required, to give 30 days' notice, and card network and other pass-through charges change when those third parties change them. You reject a change by closing your account. (Finix's newer Pathward version of its terms promises at least 30 days' written notice, except for pass-through increases.)Source: Finix (opens in a new tab)
Personal guarantee by the signerUnconfirmedSource: Finix (opens in a new tab)Finix's published merchant terms mention guarantors (Finix can ask for their personal financial statements) but don't say a personal guarantee is required; the application isn't public.
Dual pricing and surcharges
Data pointValue
Dual pricing or surcharge programYesSource: Finix (opens in a new tab)A credit card surcharge you set up to 3%, on terminals and the virtual terminal; Finix must enable it at least 35 days ahead. Card network rules and state laws apply.
Cards the program coversCredit cards only (surcharge)Source: Finix (opens in a new tab)
Monthly fee for the program$0/moSource: Finix (opens in a new tab)Finix's fee table lists no fee for surcharging.
Your POS and your business
Data pointValue
Works with these restaurant POSOthersSource: Finix (opens in a new tab)Its terminals run standalone next to your POS, or through Finix's POS API when your POS provider builds the integration; Finix names no restaurant POS from our list. Same rule for every vendor: "others" when the vendor documents a way to use its processing with another POS (as with Helcim's terminal API).
Requires the vendor's own POSNoSource: Finix (opens in a new tab)
Monthly volume it's built for$5,000/moSource: Finix (opens in a new tab)Where Finix says its pricing works best; not a requirement.
Accepts high-risk businessesYesSource: Finix (opens in a new tab)Restricted, higher-risk industries after enhanced review; prohibited ones are turned down.
Routes debit to the lowest-cost networkUnconfirmedSource: Finix (opens in a new tab)Finix doesn't say whether it routes debit to the cheapest network.
Support
Data pointValue
24/7 support for merchantsYesSource: Finix (opens in a new tab)24/7 only for urgent payment issues; regular support is by email, and Finix doesn't offer phone support (it calls you back on request).
Support channelsEmail or formSource: Finix (opens in a new tab)Finix does not offer phone support; it calls you back if you ask by email.
Language
Data pointValue
Support in SpanishUnconfirmedSource: Finix (opens in a new tab)Finix doesn't say it on its site or in its documentation; we found nothing in Spanish.
Merchant dashboard in SpanishUnconfirmedSource: Finix (opens in a new tab)Finix doesn't say it on its site or in its documentation; we found nothing in Spanish.
Contract or terms in SpanishNoSource: Finix (opens in a new tab)Finix publishes both versions of its merchant terms in English only, and finix.com/es answers 404.
US website in SpanishNoSource: Finix (opens in a new tab)finix.com/es answers 404.

More about Finix

How we score