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Loyalty and gift card software review

Incentivio

Ordering, loyalty, marketing and guest data platform for restaurant groups with several locations, including coffee brands, with branded apps, email and text campaigns, and digital gift cards. Priced by quote.

By IncentivioParent company: Incentivio, Inc.

RTC SCORE

6.8

#5 of 13 with enough data

Not enough verified data yet

We've verified 7 of 9 key facts for this platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

What we like

  • Ordering, branded apps, loyalty, email and text campaigns and digital gift cards in one platform.
  • Publishes a broad POS list: Toast, Square, Clover, Lightspeed, SpotOn, PAR Brink, Oracle Simphony and more.
  • Its public terms cap price increases at once a year and 5% plus inflation.
  • Points, visits or spend-based programs with tiers, built into the ordering experience.

What to watch

  • Price and setup come only with a quote, with an implementation fee due when you sign.
  • 12-month term that renews by itself unless you give 90 days' notice, with no exit for convenience.
  • Built for groups with 5 or more locations.
  • No public information on support hours or on taking your guest data when you leave.

How the score breaks down

RTC Score6.8out of 10

Methodology v1.0.0

Data completeness67%

We could verify 67% of the scoring data

Strongest points
Ways to earn rewards, Rewards on your online orders, App with your brand
Weakest point
Published pricing

Score by criterion

  • 12-month cost (reference restaurant)Weight 20%No data
  • Ways to earn rewardsWeight 8%Strongest7.5 out of 10
  • Rewards on your online ordersWeight 6%Strongest10.0 out of 10
  • App with your brandWeight 6%Strongest10.0 out of 10
  • Digital gift cardsWeight 6%10.0 out of 10
  • Published pricingWeight 5%Weakest0.0 out of 10
  • Automatic campaignsWeight 5%10.0 out of 10
  • Text message campaignsWeight 5%10.0 out of 10
  • Not tied to one POSWeight 5%10.0 out of 10
  • POS systems it connects toWeight 5%7.1 out of 10
  • Guest profiles with historyWeight 4%10.0 out of 10
  • Email campaignsWeight 4%10.0 out of 10
  • Physical gift cardsWeight 4%No data
  • Initial termWeight 4%7.5 out of 10
  • Live support hours a weekWeight 4%No data
  • Early termination feeWeight 3%2.5 out of 10
  • Guest feedbackWeight 2%No data
  • Your guest list when you leaveWeight 2%No data
  • Notice to avoid renewalWeight 1%0.0 out of 10
  • Dedicated specialistWeight 1%No data

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Pricing
Data pointValue
Monthly priceQuote onlySource: Incentivio (opens in a new tab)Incentivio publishes no prices; its pages lead to a demo, and fees are set in your order.
Published pricingQuote onlySource: Incentivio (opens in a new tab)
Sold only with a POS planNoSource: Incentivio (opens in a new tab)Incentivio doesn't sell a POS; it connects to yours.
Text messages included a monthQuote onlySource: Incentivio (opens in a new tab)Text campaigns are part of the platform; the number of texts included isn't published.
Price per extra text messageQuote onlySource: Incentivio (opens in a new tab)Not published; it comes with the quote.
Setup feeQuote onlySource: Incentivio (opens in a new tab)There is an implementation fee, due when you sign; the amount is in your order.
Other feesThird-party fees and costs passed through to you (they can go up with 30 days' notice), consulting services such as training ordered separately, and Gift Card Plus (scheduled delivery and branded designs) priced on request.Source: Incentivio (opens in a new tab)
Loyalty program
Data pointValue
Loyalty programIncludedSource: Incentivio (opens in a new tab)
How guests earnPoints for spending, Visits, Tiers or levelsSource: Incentivio (opens in a new tab)
Earn and redeem on online ordersYesSource: Incentivio (opens in a new tab)
App with your brandIncludedSource: Incentivio (opens in a new tab)Branded iOS and Android apps are a core part of the platform; billing starts when your app is published.
Customer list and campaigns
Data pointValue
Guest profiles with historyYesSource: Incentivio (opens in a new tab)
Automatic campaignsYesSource: Incentivio (opens in a new tab)
Text message campaignsIncluded with an allowanceSource: Incentivio (opens in a new tab)Texting is part of the platform; the allowance and any per-text cost aren't published.
Email campaignsIncludedSource: Incentivio (opens in a new tab)
Guest feedbackUnconfirmedSource: Incentivio (opens in a new tab)We found no survey tool of its own; guest feedback comes through partner integrations (Ovation, Tattle).
Gift cards
Data pointValue
Digital gift cardsIncludedSource: Incentivio (opens in a new tab)Digital gift cards and stored value in the app; Gift Card Plus (scheduled delivery and branded designs) is priced on request.
Physical gift cardsUnconfirmedSource: Incentivio (opens in a new tab)Its gift card pages only describe digital cards and stored value.
Fee on gift card salesQuote onlySource: Incentivio (opens in a new tab)
POS and equipment
Data pointValue
Works with which POSConnects to several POS systemsSource: Incentivio (opens in a new tab)
POS systems it connects toToast, Square, Clover, Lightspeed, SpotOn, PAR, OthersSource: Incentivio (opens in a new tab)POS category of Incentivio's integrations page: Toast, Square, Clover, Lightspeed, SpotOn, PAR Brink, Oracle MICROS Simphony, Revel, Qu, NCC and Silverware. Heartland appears only as a payment processor, and Shift4 POS isn't listed.
Extra equipmentUnconfirmedSource: Incentivio (opens in a new tab)Its pages don't say whether any equipment is needed beyond the POS connection.
Contract and exit
Data pointValue
Initial term12 monthsSource: Incentivio (opens in a new tab)Unless your order says otherwise; with a branded app, the 12 months count from the day the app is published.
Automatic renewal12 monthsSource: Incentivio (opens in a new tab)
Notice to avoid renewal90 daysSource: Incentivio (opens in a new tab)
Early termination feeAnother formulaSource: Incentivio (opens in a new tab)The terms only allow ending an order early for an uncured breach; there's no exit for convenience before the term ends.
Early termination clauseNo exit for convenience: an order can only be ended early for a breach not fixed within 30 days. Fees already accrued are still owed.Source: Incentivio (opens in a new tab)
Right to raise pricesOnce every 12 months at most, capped at 5% plus the change in the CPI; third-party fees passed through can go up with 30 days' notice.Source: Incentivio (opens in a new tab)
Your guest list when you leaveUnconfirmedSource: Incentivio (opens in a new tab)The public terms don't say how you get your guest data when you leave.
Support
Data pointValue
Support 24/7UnconfirmedSource: Incentivio (opens in a new tab)Support is governed by Support Terms attached to your order; they aren't public.
Live support hours a weekUnconfirmedSource: Incentivio (opens in a new tab)Not published.
Dedicated specialistUnconfirmedSource: Incentivio (opens in a new tab)Its pages don't describe an assigned account manager.
Language
Data pointValue
Support in SpanishNoSource: Incentivio (opens in a new tab)Its site doesn't say it serves you in Spanish.
Website or help center in Spanish for the USNoSource: Incentivio (opens in a new tab)Its site is in English only.
Contract or terms in SpanishNoSource: Incentivio (opens in a new tab)The customer terms are in English only.

More about Incentivio

How we score