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Online ordering review

GloriaFood

Oracle's online ordering system, closing on April 30, 2027 and no longer open to new restaurants: it only supports existing customers, whom it points to FoodAmigos. For them, the ordering plan costs the restaurant $0, with no commission, and online card payments through your own gateway cost $29 a month.

By GloriaFood (Oracle)Parent company: Oracle Corporation (NYSE: ORCL)

RTC SCORE

4.2

#21 of 21 with enough data

Our verdict

GloriaFood was a low-cost way to take direct orders, but it no longer accepts new restaurants and Oracle ends it on April 30, 2027. If you use it today, export your customers and plan the move; if you are choosing now, it isn't an option.

What we like

  • For restaurants already on it until the shutdown: the ordering plan costs the restaurant $0, with no commission and no order limit; online card payments cost $29 a month.
  • Card payments go straight to your own gateway.
  • You can export your customers' contacts and orders, which matters before the shutdown.

What to watch

  • It no longer accepts new restaurants, and Oracle shuts it down on April 30, 2027, with no direct replacement: any restaurant on it has to move.
  • Card processing depends on your own gateway, so the full cost per order isn't published.
  • Support by chat 24/5 and email, with no phone line.
  • The provider Oracle points to, FoodAmigos, shows no US offer on its own site.

How the score breaks down

RTC Score4.2out of 10

Methodology v0.1.0

Data completeness62%

We could verify 62% of the scoring data

Strongest points
Contract term, Your customers' data, Published pricing
Weakest point
24/7 support

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%No data
  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%1.7 out of 10
  • 24/7 supportWeight 6%Weakest0.0 out of 10
  • Your customers' dataWeight 5%Strongest8.0 out of 10
  • Product statusWeight 5%0.0 out of 10
  • Fee charged to your customersWeight 4%No data
  • Delivery app orders in the same placeWeight 4%No data
  • Support channelsWeight 4%4.0 out of 10
  • Published pricingWeight 3%Strongest10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%0.0 out of 10
  • Website with your own domainWeight 3%5.0 out of 10
  • Brings you new customersWeight 3%8.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%10.0 out of 10
  • App with your brandWeight 2%5.0 out of 10
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platformSource: GloriaFood (Oracle) (opens in a new tab)
Requires the vendor's own POSNoSource: GloriaFood (Oracle) (opens in a new tab)It works on its own, with orders on a phone or tablet; GloriaFood's POS is optional.
Product statusEnd of life announcedSource: GloriaFood (Oracle) (opens in a new tab)It no longer accepts new restaurants: an archived copy of its home page from August 18, 2026 says it "is no longer accepting new signups", and today the site only offers a login for existing customers. Oracle doesn't offer a direct replacement and points to FoodAmigos, whose own site shows prices in euros and a German support team; we found no US offer from FoodAmigos.
What the restaurant pays
Data pointValue
Monthly fee$29/moSource: GloriaFood (Oracle) (opens in a new tab)The ordering plan is $0; taking card payments online costs $29 a month. Advanced promotions add $19 a month.
Published pricingPublishedSource: GloriaFood (Oracle) (opens in a new tab)The paid services have published prices, except the sales-optimized website and branded apps; card processing is your gateway's.
Commission on app delivery ordersN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: GloriaFood (Oracle) (opens in a new tab)
Fixed fee per order$0 per orderSource: GloriaFood (Oracle) (opens in a new tab)
Card processing on online orders (%)UnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)Card payments go through your own payment gateway, at the rate you get from it; GloriaFood charges $29 a month for the connection. Same rule for every platform where you choose among several processors.
Card processing per order (¢)UnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)Depends on your gateway.
Card processing included in the commissionNoSource: GloriaFood (Oracle) (opens in a new tab)
Setup fee$0 one-timeSource: GloriaFood (Oracle) (opens in a new tab)
Tablet or hardwareNot needed (works on your POS or your own device)Source: GloriaFood (Oracle) (opens in a new tab)
Order limit of the planNo order limitSource: GloriaFood (Oracle) (opens in a new tab)
Fee per order over the limitN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: there is no order limit.
Other feesAdvanced promo marketing $19 a month; table reservation deposits $0.5 per guest (accepted bookings); GloriaFood POS $49 a month per location with a 2-year commitment. A sales-optimized website and branded apps are paid services without published prices.Source: GloriaFood (Oracle) (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersUnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)Neither its pricing page nor its restaurant agreement says whether GloriaFood charges your customers a fee of its own; they only cover what the restaurant pays.
What your customers payYou set the delivery fee of the zones you draw; GloriaFood doesn't say whether it adds anything of its own.Source: GloriaFood (Oracle) (opens in a new tab)
Who pays for deliveryNo delivery service (pickup or your own drivers)Source: GloriaFood (Oracle) (opens in a new tab)You deliver with your own drivers; GloriaFood connects with delivery tracking apps, not with a courier service.
Delivery cost per orderN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: no courier service of its own.
Contract and exit
Data pointValue
Contract termMonth to monthSource: GloriaFood (Oracle) (opens in a new tab)No term for the ordering plan or the monthly paid services; the service ends on April 30, 2027.
Automatic renewalNo data
Notice to avoid renewalNo data
Notice to cancel0 daysSource: Oracle (GloriaFood) (opens in a new tab)Month by month: you give written notice before the current month ends, and each order runs its own service period.
Cancellation feeNone for the ordering plan and the monthly paid services. GloriaFood's optional POS carries a 2-year commitment.Source: GloriaFood (Oracle) (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: GloriaFood (Oracle) (opens in a new tab)For the ordering plan and the monthly paid services. GloriaFood's POS carries a 2-year commitment.
Refund when you cancelNo refundsSource: Oracle (GloriaFood) (opens in a new tab)
Right to raise pricesNo data
Your customers and marketing
Data pointValue
Your customers' dataYou can export itSource: GloriaFood (Oracle) (opens in a new tab)From its reporting module. With the shutdown coming, export your customer list before April 30, 2027; the agreement keeps your content available for 30 days after your service period ends, then deletes it.
Who owns the customer data (per the terms)Shared with the platformSource: Oracle (GloriaFood) (opens in a new tab)You keep ownership of your content, data included, but Oracle also acts as an independent controller of your customers' personal information for its own purposes, among them its FoodBooking app and improving its services.
Website with your own domainPaid add-onSource: GloriaFood (Oracle) (opens in a new tab)A paid service; its price isn't published.
App with your brandPaid add-onSource: GloriaFood (Oracle) (opens in a new tab)A paid service; its price isn't published.
Loyalty and email or text marketingIncludedSource: GloriaFood (Oracle) (opens in a new tab)Promos, coupons and email invitations come with the $0 plan; segmented promo marketing costs $19 a month, and loyalty programs connect through partners.
Brings you new customersIts own discovery networkSource: GloriaFood (Oracle) (opens in a new tab)Diners can find you in GloriaFood's shared FoodBooking app, without commission.
Operations and integrations
Data pointValue
Direct POS integrationsOthersSource: GloriaFood (Oracle) (opens in a new tab)Its own GloriaFood POS and "various POSes" through third-party integrations; it doesn't name them.
Delivery app orders in the same placeUnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)GloriaFood doesn't publish an integration that brings the delivery apps' orders into its dashboard.
Delivery for your direct ordersUnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)Only delivery tracking apps are mentioned, not courier services.
Handles fraud and chargebacksNoSource: GloriaFood (Oracle) (opens in a new tab)Payments go to your own gateway, so disputes are handled with it.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: GloriaFood (Oracle) (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsNoSource: GloriaFood (Oracle) (opens in a new tab)Live chat 24 hours a day, 5 days a week, per GloriaFood's POS site; the ordering site doesn't publish separate hours.
Support channelsChat, Email or formSource: GloriaFood (Oracle) (opens in a new tab)Live chat and email; no phone line is published.
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)GloriaFood says its system runs in the most used languages but doesn't list them for the ordering page.
Restaurant dashboard in SpanishUnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)The admin area has a language setting, but GloriaFood doesn't list the languages.
Support in SpanishUnconfirmedSource: GloriaFood (Oracle) (opens in a new tab)GloriaFood doesn't say which languages its chat support speaks.
Terms in SpanishYesSource: Oracle (GloriaFood) (opens in a new tab)The restaurant agreement is published in Spanish; if a translation differs, the English version prevails.
US website in SpanishYesSource: GloriaFood (Oracle) (opens in a new tab)Its site is available in 12 languages, Spanish among them, with prices in US dollars.

More about GloriaFood

How we score