Restaurant POS review

Oracle MICROS Simphony

Enterprise POS from Oracle for restaurant groups, hotels and venues. Software pricing and the contract length are only available through sales; Oracle publishes its flat card rates.

By OracleParent company: Oracle CorporationVerified Oct 1, 2026

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We've verified 7 of 10 key facts for this POS. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

What we like

Built for large restaurant groups, hotels and venues.
Publishes flat card rates for its own processing: 2.45% + 15¢ in person, and you can use another approved processor instead.

What to watch

Software price and the length of the initial term are only available through sales.

How the score breaks down

RTC ScoreNot enough data

Methodology v0.5.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness52%

We could verify 52% of the scoring data

Strongest points: Own online ordering, Support 24/7 (as the vendor publishes it), Hardware warranty included
Weakest point: Switching or signing bonus you qualify for (reference restaurant)

Score by criterion

Cost to get started (reference restaurant)Weight 25%No data
Switching or signing bonus you qualify for (reference restaurant)Weight 25%Weakest0.0 out of 10
$0 in promotions our reference restaurant qualifies for
36-month total cost (reference restaurant)Weight 20%No data
Own online orderingWeight 11%Strongest10.0 out of 10
Hardware warranty includedWeight 8%Strongest3.0 out of 10
Support 24/7 (as the vendor publishes it)Weight 5%Strongest10.0 out of 10
Initial termWeight 2%No data
Early termination feeWeight 2%No data
Exclusive processing commitmentWeight 1%10.0 out of 10
Trial or money-back periodWeight 1%0.0 out of 10
Length of automatic renewalsWeight 1%10.0 out of 10
Notice to avoid renewalWeight 0%7.0 out of 10

Cost to get started

The cash your restaurant puts in before it opens on the new POS, in our reference scenario ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months): equipment you buy up front plus one-time setup or installation fees. Same rows for every POS.

25% of the RTC Score

Total to get started	Can't be calculated with published data

What's missing

Terminals: not published.

Left out and why

Monthly and yearly charges (rent, software, yearly fees per device) are part of the 36-month cost, not of the entry cost.

Switching or signing bonus

What the vendor's current promotions are worth to our reference restaurant ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months), an established restaurant switching from another company's POS.

25% of the RTC Score

Counted in the RTC Score

Discount
Doesn't count: the vendor doesn't publish an amount we can confirm.

Promotions end and change, so we re-check them: one with no end date comes down if we can't re-check it within 30 days, and an expired one stops counting the day after it ends.

Verified Oct 1, 2026 · The conditions and the source of each promotion are in the block right below.

Counted in the RTC Score: $0

Discount: Not published. Doesn't count: the vendor doesn't publish an amount we can confirm.

Current promotion

Discount
Not publishedVerified Oct 1, 2026Source: Oracle (opens in a new tab)The discount is the workstation's list price minus $1, and Oracle does not publish that list price.
Conditions
Oracle's One for One offer: move to Simphony and get a new workstation for $1. Oracle's Simphony page lists Workstation 8, Workstation 6 and Tablet 700 as $1 POS hardware, and its tablet page says the $1 tablet comes with no strings attached, but the offer's landing page says restrictions apply and to request a call back for details. Oracle publishes no unit limit, eligibility rules, end date or required Simphony term; the offer goes through a sales call-back form. It is a hardware price, not cash and not a payment of your current provider's early termination fee.
Valid until
The vendor publishes no end date. We take it down if we can't re-check it within 30 days.

Counts in the RTC Score only if our reference restaurant qualifies.

The switching or signing incentive is one of the criteria with the most weight in the RTC Score. We count a promotion only while it's current, with a fixed published amount and conditions our reference restaurant meets. "Up to" amounts, buyouts of your current contract and unpublished amounts don't count. The cost calculator subtracts one only when your numbers qualify.

Check it with your numbers

Hardware warranty

The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.

Hardware warranty included	1 yearVerified Sep 30, 2026Source: Oracle (opens in a new tab)One year from delivery on Oracle Point of Service hardware (formerly MICROS), such as Workstation 6 and 8 and Tablet 700.
Warranty conditions	Parts that need a technician get an on-site visit, which Oracle makes commercially reasonable efforts to provide within 2 business days inside its service locations; parts you can replace yourself are shipped to you. If you don't return a replaced part within 45 days, Oracle charges its then-current fee for it, with a $500 minimum. Not covered: misuse, abuse, accidents, neglect, unauthorized repair or installation and normal wear; power cords, cables, batteries and mounting brackets count as consumables. Hardware not bought from Oracle or an authorized distributor is excluded, the warranty is only for the original buyer or lessee and may be void if title is transferred, and ships and island countries get parts exchange only. Paid Premier Support and next-business-day Advanced Parts Exchange are available for POS hardware, priced by quote.Verified Sep 30, 2026Source: Oracle (opens in a new tab)
Price to replace the main terminal	Not publishedSee my price for Oracle MICROS Simphony (opens the provider's site in a new tab)Verified Sep 30, 2026Source: Oracle (opens in a new tab)Oracle publishes no list price for Workstation 8 or Workstation 6 outside its $1 workstation offer for restaurants moving to Simphony.

The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.

Trial or money-back period

Whether you can try the POS and leave, and what it costs you if you do. Same rows for every POS.

Trial or money-back period	None publishedVerified Oct 1, 2026Source: Oracle (opens in a new tab)We checked Oracle's restaurant POS, Simphony and payment processing pages: no trial or money-back window is published.
Trial period	N/AVerified Oct 1, 2026Source: Oracle (opens in a new tab)
Charges during the trial	N/AVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle publishes no trial.
Trial conditions	No trial or refund window is published; Oracle offers a demo or a quote.Verified Oct 1, 2026Source: Oracle (opens in a new tab)

In the RTC Score the trial is part of the contract block, the lowest weight in the model: full points when you can try it with no software charges or get your money back, half when you can cancel without the early termination fee but the charges during the trial are yours.

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Software
Data point	Value
Software from	Quote onlySee my price for Oracle MICROS Simphony (opens the provider's site in a new tab)Verified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's price list names the Simphony Plus Edition fees (a revenue center fee and a fee per customer transaction, tiered by monthly volume) but shows no amount for them, while it does show the card rates. Simphony is priced by quote, and Oracle has retired its Essentials edition.
Software billed per	LocationVerified Oct 1, 2026Source: Oracle (opens in a new tab)Simphony Plus Edition is metered: a fee per revenue center plus a fee per customer transaction. A revenue center is a unit with its own reports inside a location (a restaurant and its bar can be two), so one location can pay for more than one.
Kitchen display (KDS) fee	$0/mo per deviceVerified Oct 1, 2026Source: Oracle (opens in a new tab)The kitchen display software is among the modules included in Simphony Plus Edition (metered), with no separate fee in its service description. The display hardware is bought apart, and the Single-Tenant Edition charges per kitchen display.

Payment processing
Data point	Value
Who processes your cards	You can choose your processorVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle Payments is an optional add-on. Simphony also works with other payment providers through an Oracle-approved card interface, one per location.
Pricing model for card fees	Flat rateVerified Oct 1, 2026Source: Oracle (opens in a new tab)
In-person card rate	2.45%Verified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle Payments list rate for restaurants. American Express in person is 3.10% + 15¢, and with point-to-point encrypted (P2PE) devices the rate is 2.47% + 20¢ (Amex 3.12% + 20¢).
In-person fee per transaction	15¢Verified Oct 1, 2026Source: Oracle (opens in a new tab)
Online card rate	2.99%Verified Oct 1, 2026Source: Oracle (opens in a new tab)Card-not-present rate; American Express is 3.10% + 15¢.
Online fee per transaction	18¢Verified Oct 1, 2026Source: Oracle (opens in a new tab)
Keyed-in card rate	2.99%Verified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's payment service description counts a manually entered card as card not present, so it pays the card-not-present rate.
Keyed-in fee per transaction	18¢Verified Oct 1, 2026Source: Oracle (opens in a new tab)
Annual fees per device	$0/yr per deviceVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's published rate card for restaurant payments has a rate and a fee per payment, Amex and P2PE rates, and a $15 chargeback fee; it has no yearly fee per device. Oracle's payments page says it has no hidden service fees.
Dual pricing or surcharge program	NoVerified Oct 1, 2026Source: Oracle (opens in a new tab)Simphony can add a credit card surcharge as a service charge (set by the payment provider or by a plug-in), but Oracle publishes no dual pricing, surcharge or cash discount program for US restaurants with its conditions, and its Oracle Payments pages don't offer one. It is not counted until we can confirm one.
Cards the program covers	N/AVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle publishes no dual pricing, surcharge or cash discount program.
Other fees in the contract	With Oracle Payments: a $15 fee per chargeback; American Express at 3.10% + 15¢; point-to-point encrypted (P2PE) payments at 2.47% + 20¢ (Amex 3.12% + 20¢); fees are taken daily from your card deposits, and if the service ends and deposits don't cover what you owe, Oracle bills the rest. You must buy Oracle's payment terminals (Verifone or Castles models) to use it. Simphony Plus Edition can also charge extended data storage (14 to 36 months) per revenue center, at a price not published.Verified Oct 1, 2026Source: Oracle (opens in a new tab)

Hardware
Data point	Value
Hardware	You buy itVerified Oct 1, 2026(source dated Sep 30, 2026)Source: Oracle (opens in a new tab)You buy Oracle's POS hardware (Workstation 6 and 8, Tablet 700); Oracle's warranty also mentions lessees. Its One for One offer sells a workstation for $1 to restaurants moving to Simphony.
Hardware works with another processor	YesVerified Oct 1, 2026Source: Oracle (opens in a new tab)Simphony workstations work with Oracle Payments or another payment provider through an Oracle-approved interface, so changing processor doesn't mean changing the POS terminal. Oracle Payments needs Oracle's own card readers.

Contract and exit
Data point	Value
Initial term	Not publishedVerified Oct 1, 2026Source: Oracle (opens in a new tab)The length of the initial services period is set in your order and Oracle doesn't publish it.
Automatic renewal	Month to monthVerified Oct 1, 2026Source: Oracle (opens in a new tab)Simphony Plus Edition (metered) has no renewal term: after the initial period the service keeps running until either side gives at least 60 days' written notice.
Notice to avoid renewal	60 daysVerified Oct 1, 2026Source: Oracle (opens in a new tab)
How the early termination fee is calculated	Not publishedVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's Cloud Services Agreement makes an order non-cancelable and has no clause to leave early for convenience, but publishes no early termination fee formula: what you owe depends on your order.
Early termination fee	Oracle's Cloud Services Agreement makes an order non-cancelable and the sums paid nonrefundable, and it has no clause to leave early for convenience. If Oracle ends your order because you breached it, you pay what had accrued plus all sums remaining unpaid for the order. Oracle publishes no fee formula; what you owe if you leave during the initial services period depends on your order. After that period, either side can end the service with 60 days' notice. Oracle Payments is billed per payment.Verified Oct 1, 2026Source: Oracle (opens in a new tab)
Exclusive processing commitment	NoVerified Oct 1, 2026Source: Oracle (opens in a new tab)
Right to raise prices during the term	Simphony usage is charged at the rates in your order. Oracle Payments is charged at Oracle's then-current price list, so the card rates can change when Oracle updates that list. Services you add later are billed at Oracle's then-current price.Verified Oct 1, 2026Source: Oracle (opens in a new tab)
Personal guarantee by the signer	UnconfirmedVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's Cloud Services Agreement has no personal guarantee clause, but the order and any payments application are not public, so we can't rule one out.

Online ordering and delivery
Data point	Value
Own online ordering	Included in the base planVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's own GloriaFood ordering is free and connects to Simphony, and Simphony Plus Edition includes Oracle's Mobile Order & Pay module. GloriaFood sells optional paid extras.
No per-order commission on own online ordering	YesVerified Oct 1, 2026Source: Oracle (GloriaFood) (opens in a new tab)GloriaFood, owned by Oracle, charges no commission per order. Card processing on online orders is charged apart.
Delivery app integrations	DoorDash, Uber EatsVerified Oct 1, 2026Source: Oracle (opens in a new tab)Simphony's own Delivery Connectors cover DoorDash and Uber Eats in the US (plus Deliveroo, Rappi and Skip The Dishes abroad). Grubhub is not on the list; it can come through third-party aggregators.

Features
Data point	Value
Kitchen display system (KDS)	IncludedVerified Oct 1, 2026Source: Oracle (opens in a new tab)The kitchen display software is included in Simphony Plus Edition; the display hardware is bought apart.
Loyalty program	Paid add-onVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's gift and loyalty service is sold apart, per location, on top of Simphony Plus Edition; it is not among the Plus Edition modules. CrowdTwist loyalty is another Oracle add-on.

Support
Data point	Value
Support 24/7	YesVerified Oct 1, 2026Source: Oracle (opens in a new tab)

Language
Data point	Value
POS screen in Spanish	Yes, set per employeeVerified Oct 1, 2026Source: Oracle (opens in a new tab)Spanish is one of the standard languages that ship with Simphony. Each employee has a default language, each workstation has a sign-in language, and staff can switch among up to four property languages on the fly. Menu items and buttons are translated by hand.
Back office in Spanish	YesVerified Oct 1, 2026Source: Oracle (opens in a new tab)The EMC (Simphony's back office) can show its labels, options, help text and errors in Spanish, which is among Simphony's supported languages; records you create are translated by hand.
Kitchen display in Spanish	YesVerified Oct 1, 2026Source: Oracle (opens in a new tab)Spanish (Latin America and Worldwide) is among the KDS display languages; toolbar button names and menu item names are translated by hand.
Language of kitchen tickets	Follows the POS languageVerified Oct 1, 2026Source: Oracle (opens in a new tab)Each kitchen printer is set to one of the languages the property uses (and can print a second and third language), so kitchen tickets can come out in Spanish.
Language of customer receipts	You choose the receipt languageVerified Oct 1, 2026Source: Oracle (opens in a new tab)You choose the receipt's language, and it can print a second language under the first; staff can also pick the print language with a button.
Support in Spanish (as declared by the vendor)	UnconfirmedVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle's Simphony and support pages promise 24/7 global support but don't say whether US restaurants can get it in Spanish.
Website in Spanish for the US	NoVerified Oct 1, 2026Source: Oracle (opens in a new tab)Oracle has Spanish restaurant POS pages for Spain, Mexico and Latin America, but its language map lists no US Spanish version.

More about Oracle MICROS Simphony

How we score