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Online ordering review

Restolabs

A direct ordering platform with published plans from $69 a month on monthly billing (Basic), month to month, with no commission, loyalty included, the website ($29) and branded app ($49) as monthly add-ons, a 30-day trial with no card, and card processing through the processor you connect.

By RestolabsParent company: Palat, Inc. (private company)

RTC SCORE

6.4

#11 of 21 with enough data

Our verdict

Restolabs fits a restaurant that wants low, published monthly pricing for its own ordering page, with loyalty included and flexible exit terms, and is ready to bring its own card processor. Our 12-month cost for the reference restaurant can't be computed from public numbers because card processing is charged by the processor you connect, at the rate you get. Restaurants that want marketing campaigns, a website and an app in the base price will pay for add-ons or the Pro plan.

What we like

  • Published plans from $69 a month (Basic, billed monthly), with no commission, no fee per order and no setup fee shown.
  • Month to month with no cancellation fee, and a 30-day trial with no card required.
  • The terms say your order and customer data belong to you, and Restolabs commits not to sell it.
  • Works on your own devices, with any of the processors it supports, and 24/7 chat and email support.

What to watch

  • The website ($29 a month) and branded app ($49 a month) are add-ons below the Pro plan ($199 a month).
  • Card processing is paid to your own processor, so the full cost depends on the rate you get; Restolabs doesn't handle chargebacks.
  • No refunds or proration when you cancel, and your data export is only by request within 30 days after you leave.
  • No email or text campaigns from Restolabs yet, and delivery app orders come in only through an aggregator such as Deliverect.

How the score breaks down

RTC Score6.4out of 10

Methodology v0.1.0

Data completeness71%

We could verify 71% of the scoring data

Strongest points
Contract term, 24/7 support, Product status
Weakest point
Refund when you cancel

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%No data
  • Contract termWeight 7%Strongest10.0 out of 10
  • Direct POS integrationsWeight 6%5.0 out of 10
  • 24/7 supportWeight 6%Strongest10.0 out of 10
  • Your customers' dataWeight 5%8.0 out of 10
  • Product statusWeight 5%Strongest10.0 out of 10
  • Fee charged to your customersWeight 4%10.0 out of 10
  • Delivery app orders in the same placeWeight 4%4.0 out of 10
  • Support channelsWeight 4%9.0 out of 10
  • Published pricingWeight 3%10.0 out of 10
  • Cancellation feeWeight 3%10.0 out of 10
  • Refund when you cancelWeight 3%Weakest0.0 out of 10
  • Website with your own domainWeight 3%5.0 out of 10
  • Brings you new customersWeight 3%5.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%10.0 out of 10
  • App with your brandWeight 2%5.0 out of 10
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platformSource: Restolabs (opens in a new tab)
Requires the vendor's own POSNoSource: Restolabs (opens in a new tab)
Product statusActiveSource: Restolabs (opens in a new tab)Restolabs is run by Palat, Inc. (New York) and sells its current plans; no end of life or sale of the company announced.
What the restaurant pays
Data pointValue
Monthly fee$69/moSource: Restolabs (opens in a new tab)Basic plan billed monthly (shown when you pick monthly billing on the pricing page). Billed annually it's $55 a month; Growth is $99 ($79) and Pro $199 ($159).
Published pricingPublishedSource: Restolabs (opens in a new tab)Plans and add-ons are published. Card processing is charged by the processor you choose, not by Restolabs.
Commission on app delivery ordersN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Restolabs (opens in a new tab)
Fixed fee per order$0 per orderSource: Restolabs (opens in a new tab)No fee per order: the pricing page's savings calculator keeps Restolabs at a flat $828 a year (Basic billed monthly) whatever the number of orders.
Card processing on online orders (%)UnconfirmedSource: Restolabs (opens in a new tab)Restolabs doesn't process cards: you connect your own processor (it lists 50+ gateways, such as Stripe, Square, Clover or Authorize.net) and pay that processor's rate, which Restolabs doesn't set. Same rule for every platform where you choose among several processors.
Card processing per order (¢)UnconfirmedSource: Restolabs (opens in a new tab)Set by the processor you connect.
Card processing included in the commissionNoSource: Restolabs (opens in a new tab)
Setup fee$0 one-timeSource: Restolabs (opens in a new tab)The pricing page lists personalized onboarding with no additional fees, and its savings calculator puts Basic at $828 a year (12 × $69). The terms bill the fees shown at signup and mention setup fees only in general, without an amount.
Tablet or hardwareNot needed (works on your POS or your own device)Source: Restolabs (opens in a new tab)Restolabs doesn't sell, lease or lend hardware.
Order limit of the planUnconfirmedSource: Restolabs (opens in a new tab)The pricing page and terms don't mention a monthly order limit.
Fee per order over the limitUnconfirmedSource: Restolabs (opens in a new tab)Restolabs doesn't mention an order limit or a fee for going over one.
Other feesAdd-ons on any plan: custom website $29 a month, branded app $49 a month, Google Business Profile setup $19 a month. Card processing at your processor's rates; delivery by DoorDash Drive, Uber Direct or other fleets at their own prices.Source: Restolabs (opens in a new tab)Each add-on shows a monthly price, while the block that lists them is headed "One-Time Cost, No Hidden Fees"; we take the price shown on each item. Confirm it at signup.
What your customer pays
Data pointValue
Fee charged to your customersNoneSource: Restolabs (opens in a new tab)Restolabs doesn't charge your customers a fee of its own; the restaurant sets its prices and any fees.
What your customers payNo Restolabs fee. Your customers pay only the delivery or service fees you set.Source: Restolabs (opens in a new tab)
Who pays for deliveryThe restaurant chooses: customer, restaurant or splitSource: Restolabs (opens in a new tab)You set the delivery fee your customers pay in each zone; a third-party fleet bills its own price.
Delivery cost per orderNot publishedSource: Restolabs (opens in a new tab)Set by the delivery fleet you connect (DoorDash Drive, Uber Direct and others), not by Restolabs.
Contract and exit
Data pointValue
Contract termMonth to monthSource: Restolabs (opens in a new tab)Month to month on monthly billing (the prices above). Annual billing costs 20% less and renews for another year.
Automatic renewal1 monthSource: Restolabs (opens in a new tab)
Notice to avoid renewal0 daysSource: Restolabs (opens in a new tab)
Notice to cancel0 daysSource: Restolabs (opens in a new tab)Cancelling stops the next renewal; service runs to the end of the period already paid.
Cancellation feeNo cancellation fee: cancelling stops the next renewal and service runs to the end of the period already paid, with no refund or proration.Source: Restolabs (opens in a new tab)
How the cancellation fee worksNo cancellation feeSource: Restolabs (opens in a new tab)
Refund when you cancelNo refundsSource: Restolabs (opens in a new tab)Only if Restolabs ends the service without cause does it refund the unused prepaid part.
Right to raise pricesRestolabs may change subscription prices with at least 30 days' notice; on annual billing the new price applies at the next yearly renewal.Source: Restolabs (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataYou can export itSource: Restolabs (opens in a new tab)The terms give you a standard export on request for 30 days after you leave; after that Restolabs may delete the data.
Who owns the customer data (per the terms)The restaurantSource: Restolabs (opens in a new tab)Restolabs commits not to sell the data or market to your customers with it.
Website with your own domainPaid add-onSource: Restolabs (opens in a new tab)$29 a month on Basic and Growth; included in Pro ($199 a month).
App with your brandPaid add-onSource: Restolabs (opens in a new tab)$49 a month on Basic and Growth; included in Pro ($199 a month).
Loyalty and email or text marketingIncludedSource: Restolabs (opens in a new tab)Points, coupons, banners and push notifications on every plan. Restolabs doesn't send email or text campaigns for you yet, per its terms.
Brings you new customersSearch and marketing toolsSource: Restolabs (opens in a new tab)Google Business Profile management and an SEO website, as add-ons or in the Pro plan.
Operations and integrations
Data pointValue
Direct POS integrationsToast, Clover, OthersSource: Restolabs (opens in a new tab)Toast and Clover, plus Genius, Revel, Thrive, PAR Brink and others. The plan descriptions place POS integrations from the Growth plan ($99 a month).
Delivery app orders in the same placeThrough a third-party aggregatorSource: Restolabs (opens in a new tab)Restolabs lists Deliverect and Checkmate among its integrations; it doesn't bring the delivery apps' orders in by itself.
Delivery for your direct ordersDoorDash Drive, Uber Direct, OthersSource: Restolabs (opens in a new tab)From the Growth plan ($99 a month); also Shipday, Tookan and other fleets.
Handles fraud and chargebacksNoSource: Restolabs (opens in a new tab)
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Restolabs (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsYesSource: Restolabs (opens in a new tab)
Support channelsChat, Email or form, PhoneSource: Restolabs (opens in a new tab)Chat and email (support@restolabs.com); the site also lists a phone line, +1 (775) 406-8700.
Language
Data pointValue
Ordering page in Spanish for your customersYou can load your menu in SpanishSource: Restolabs (opens in a new tab)Restolabs documents a multilingual ordering page with your menu in several languages, without listing which ones.
Restaurant dashboard in SpanishNoSource: Apple App Store (opens in a new tab)Its order app for restaurants is listed in English only, and Restolabs doesn't document a dashboard in Spanish.
Support in SpanishUnconfirmedSource: Restolabs (opens in a new tab)Restolabs offers 24/7 chat and email support but doesn't say it is given in Spanish.
Terms in SpanishNoSource: Restolabs (opens in a new tab)The terms are published in English only; restolabs.com/es answers 404.
US website in SpanishNoSource: Restolabs (opens in a new tab)restolabs.com/es answers 404.

More about Restolabs

How we score