Restaurant POS review
Cloud restaurant POS with POS plans from $29 a month and add-on modules such as a $20 kitchen display. Its published restaurant agreement is month to month with no early termination fee; card rates are not published.
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Clear module pricing and a month-to-month agreement, but no public card rates. Ask for your order form, the current agreement and the processor's rates in writing.
RTC ScoreNot enough data
Methodology v0.5.0
We could verify less than 60% of what we score, so we don't rank it.
We could verify 42% of the scoring data
Score by criterion
$0 in promotions our reference restaurant qualifies for
The cash your restaurant puts in before it opens on the new POS, in our reference scenario ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months): equipment you buy up front plus one-time setup or installation fees. Same rows for every POS.
25% of the RTC Score
| Total to get started | Can't be calculated with published data |
|---|
What's missing
Left out and why
What the vendor's current promotions are worth to our reference restaurant ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months), an established restaurant switching from another company's POS.
25% of the RTC Score
Counted in the RTC Score
$0
No current switching or signing promotion. It counts $0.
Promotions end and change, so we re-check them: one with no end date comes down if we can't re-check it within 30 days, and an expired one stops counting the day after it ends.
The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.
| Hardware warranty included | Not publishedSource: Eats365 (opens in a new tab)The US site promises hardware maintenance and loaner equipment during repairs, but gives no warranty length. |
|---|---|
| Warranty conditions | Eats365 says its after-sales service includes hardware maintenance and loaner equipment during repairs, with no hidden charges. It publishes no written terms for this: no warranty length, exclusions, accidental-damage coverage, shipping terms or paid plan. The POS runs mainly on iPads.Source: Eats365 (opens in a new tab) |
| Price to replace the main terminal | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)The main terminal is an iPad. Eats365 publishes no hardware prices; replacing it costs whatever an iPad costs at retail. |
The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.
Whether you can try the POS and leave, and what it costs you if you do. Same rows for every POS.
| Trial or money-back period | Trial with no software chargesSource: Eats365 (opens in a new tab) |
|---|---|
| Trial period | 14 daysSource: Eats365 (opens in a new tab) |
| Charges during the trial | NoSource: Eats365 (opens in a new tab) |
| Trial conditions | 14 days of Eats365 POS with every feature and unlimited users, with no payment or credit card required. The trial page doesn't say whether it covers hardware or card processing, who can use it or when it starts; on the pricing page the trial button appears on POS Basic and POS Advanced.Source: Eats365 (opens in a new tab) |
In the RTC Score the trial is part of the contract block, the lowest weight in the model: full points when you can try it with no software charges or get your money back, half when you can cancel without the early termination fee but the charges during the trial are yours.
Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.
| Data point | Value |
|---|---|
| Software from | $29/moSource: Eats365 (opens in a new tab)POS Basic. POS Advanced is $69 a month and Enterprise is quoted. Biz-Lite is free and focused on online ordering. |
| Software billed per | LocationSource: Eats365 (opens in a new tab)Each plan includes 1 POS license; every extra POS is $20 a month on monthly billing ($15 on annual billing). Annual billing lowers POS Basic to $25 and POS Advanced to $55 a month. |
| Kitchen display (KDS) fee | $20/mo per deviceSource: Eats365 (opens in a new tab) |
| Data point | Value |
|---|---|
| Who processes your cards | You can choose your processorSource: Eats365 (opens in a new tab)Eats365 integrates with third-party processors, and its restaurant agreement says you sign up with that provider under its own terms. It also offers its own 365pay on Adyen terminals, without published rates. |
| Pricing model for card fees | Not publishedSource: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| In-person card rate | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab) |
| In-person fee per transaction | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| Online card rate | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| Online fee per transaction | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| Keyed-in card rate | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| Keyed-in fee per transaction | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| Annual fees per device | Not publishedSee my price for Eats365 (opens the provider's site in a new tab)Source: Eats365 (opens in a new tab)Eats365 publishes no card rates: they depend on the processor you integrate, and 365pay rates are not published. |
| Dual pricing or surcharge program | UnconfirmedSource: Eats365 (opens in a new tab)Eats365's global help center documents a surcharge you can apply to a payment method, but we found no dual pricing, surcharge or cash discount program published for US restaurants, with its US conditions. It is not counted until we can confirm one. |
| Cards the program covers | UnconfirmedSource: Eats365 (opens in a new tab)We found no dual pricing, surcharge or cash discount program published for US restaurants, so there are no card types to report. |
| Other fees in the contract | Each extra POS is $20 a month, and each module has its own monthly price (kitchen display $20, mPOS $20, customer display $20, self-service kiosk $45 on iOS or $70 on Android, among others). Online ordering, loyalty, gift cards and reservations have no published price. Orders through the Eats365 Marketplace pay a commission percentage plus card processing, and late payments on those invoices accrue interest of up to 1% a month.Source: Eats365 (opens in a new tab)Module prices are from the US pricing page (monthly billing); the Marketplace commission and interest are in section 3.4 of the restaurant agreement, which doesn't publish the percentage. |
| Data point | Value |
|---|---|
| Hardware | Bring your own tablet or computerSource: Eats365 (opens in a new tab)The POS runs on iPads and off-the-shelf printers, cash drawers and stands. Eats365 also offers to sell hardware but publishes no prices. |
| Hardware works with another processor | YesSource: Eats365 (opens in a new tab)Off-the-shelf iPads and printers aren't tied to a processor; card terminals depend on the provider you integrate. |
| Data point | Value |
|---|---|
| Initial term | Month to monthSource: Eats365 (opens in a new tab)Month to month on monthly billing, the plan our 36-month cost uses. Annual billing is prepaid for the year at a lower price, and fees already paid aren't refunded if you leave. From the 2017 restaurant agreement Eats365 publishes; confirm in your order form. |
| Automatic renewal | Month to monthSource: Eats365 (opens in a new tab)From the restaurant agreement Eats365 publishes, version v1.0.170312.0 (2017). Fees are set in your order form, so ask for it and for the current agreement in writing. |
| Notice to avoid renewal | 0 daysSource: Eats365 (opens in a new tab)From the restaurant agreement Eats365 publishes, version v1.0.170312.0 (2017). Fees are set in your order form, so ask for it and for the current agreement in writing. |
| How the early termination fee is calculated | No early termination feeSource: Eats365 (opens in a new tab)From the restaurant agreement Eats365 publishes, version v1.0.170312.0 (2017). Fees are set in your order form, so ask for it and for the current agreement in writing. |
| Early termination fee | No early termination fee in the published agreement; subscription fees already paid are not refunded.Source: Eats365 (opens in a new tab)From the restaurant agreement Eats365 publishes, version v1.0.170312.0 (2017). Fees are set in your order form, so ask for it and for the current agreement in writing. |
| Exclusive processing commitment | NoSource: Eats365 (opens in a new tab)The agreement has no exclusive processing clause; you sign up with the processor you integrate, under its own terms. |
| Right to raise prices during the term | Fees are those in your order form. Eats365 may modify the agreement by posting changes, which take effect 30 days after posting and don't apply retroactively; it may also change or discontinue products without notice.Source: Eats365 (opens in a new tab)From the restaurant agreement Eats365 publishes, version v1.0.170312.0 (2017). Fees are set in your order form, so ask for it and for the current agreement in writing. |
| Personal guarantee by the signer | NoSource: Eats365 (opens in a new tab)The restaurant agreement Eats365 publishes has no personal guarantee clause. Your order form and the processor's agreement are separate documents we couldn't read. |
| Data point | Value |
|---|---|
| Own online ordering | Paid add-onSource: Eats365 (opens in a new tab)Eats365's own Branded Online Store is an expansion module (Biz-Lite, free, is focused on online ordering). Its price is not published. |
| No per-order commission on own online ordering | UnconfirmedSource: Eats365 (opens in a new tab)The page promises no high third-party fees but doesn't say whether Eats365 charges a per-order fee on its Branded Online Store. Its restaurant agreement does charge a commission on Eats365 Marketplace orders. |
| Delivery app integrations | UnconfirmedSource: Eats365 Knowledge Base (opens in a new tab)Eats365's help center documents GrabFood and a menu-language setting for Deliveroo and Uber Eats, without saying which countries they cover. We found no documented DoorDash, Uber Eats or Grubhub integration for US restaurants. |
| Data point | Value |
|---|---|
| Kitchen display system (KDS) | Paid add-onSource: Eats365 (opens in a new tab) |
| Loyalty program | Included in higher plansSource: Eats365 (opens in a new tab)Loyalty is listed under Enterprise Features as a premium feature, with no published price. |
| Data point | Value |
|---|---|
| Support 24/7 | UnconfirmedSource: Eats365 (opens in a new tab)The page's visible text promises technical support 365 days a year without publishing hours; "24/7" appears only in its metadata, and the help center publishes no hours. |
| Data point | Value |
|---|---|
| POS screen in Spanish | UnconfirmedSource: Eats365 Knowledge Base (opens in a new tab)The help center shows a language setting in the POS app but doesn't list the languages. The App Store listing includes Spanish, which is only a hint. |
| Back office in Spanish | UnconfirmedSource: Eats365 Knowledge Base (opens in a new tab)We found no documentation of the Merchant Portal in Spanish; the help center itself comes in English and Chinese only. |
| Kitchen display in Spanish | UnconfirmedSource: Eats365 (opens in a new tab)The kitchen display page and help center don't say which languages the KDS supports. |
| Language of kitchen tickets | UnconfirmedSource: Eats365 Knowledge Base (opens in a new tab)The ticket template has a printing language and dual-language item names, but Eats365 doesn't say whether kitchen tickets follow it or which languages are available. |
| Language of customer receipts | You choose the receipt languageSource: Eats365 Knowledge Base (opens in a new tab)You set the receipt printing language in the ticket template; Eats365 doesn't list which languages are available. |
| Support in Spanish (as declared by the vendor) | Unconfirmed()Source: Eats365 (opens in a new tab)Eats365 lists a US sales line and a support email but doesn't say whether support is offered in Spanish. |
| Website in Spanish for the US | NoSource: Eats365 (opens in a new tab)The US site is in English only; its language alternates cover English and Asian languages, with no Spanish. |
