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Restaurant POS review

Loyverse POS

Free POS app for small businesses such as cafés, running on your own tablet or phone, with paid add-ons per store. Card payments go through a separate processor, and add-ons are billed month to month.

By LoyverseParent company: Loyverse (private company)
  • Shortest term (tied). Among 15 POS systems with a published term.
Not enough data to score

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Our verdict

A low-cost start for a café or small counter. When you compare, add the cost of the card processor you sign up with.

What we like

  • Free core POS with no term or early termination fee.
  • Runs on your own devices, and you choose the processor.
  • 24/7 live chat support with its paid add-ons, per its pricing page.

What to watch

  • Card processing is arranged separately, so its cost is not shown here.
  • Some management tools, such as employee management and advanced inventory, are paid add-ons per store.

How the score breaks down

RTC ScoreNot enough data

Methodology v0.5.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness51%

We could verify 51% of the scoring data

Strongest points
Initial term, Early termination fee, Exclusive processing commitment
Weakest point
Switching or signing bonus you qualify for (reference restaurant)

Score by criterion

  • Cost to get started (reference restaurant)Weight 27%No data
  • Switching or signing bonus you qualify for (reference restaurant)Weight 27%Weakest0.0 out of 10

    $0 in promotions our reference restaurant qualifies for

  • 36-month total cost (reference restaurant)Weight 22%No data
  • Own online orderingWeight 12%0.0 out of 10
  • Support 24/7 (as the vendor publishes it)Weight 5%0.0 out of 10
  • Initial termWeight 2%Strongest10.0 out of 10
  • Early termination feeWeight 2%Strongest10.0 out of 10
  • Exclusive processing commitmentWeight 1%Strongest10.0 out of 10
  • Trial or money-back periodWeight 1%10.0 out of 10
  • Length of automatic renewalsWeight 1%10.0 out of 10
  • Notice to avoid renewalWeight 0%10.0 out of 10
  • Hardware warranty includedWeight 0%No data

Cost to get started

The cash your restaurant puts in before it opens on the new POS, in our reference scenario ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months): equipment you buy up front plus one-time setup or installation fees. Same rows for every POS.

25% of the RTC Score

Total to get startedCan't be calculated with published data

What's missing

  • Terminals: not in our catalog yet.

Left out and why

  • Monthly and yearly charges (rent, software, yearly fees per device) are part of the 36-month cost, not of the entry cost.

Switching or signing bonus

What the vendor's current promotions are worth to our reference restaurant ($30k/month in card sales, $35 average ticket, 2 terminals, 1 location, 36 months), an established restaurant switching from another company's POS.

25% of the RTC Score

Counted in the RTC Score

$0

No current switching or signing promotion. It counts $0.

Promotions end and change, so we re-check them: one with no end date comes down if we can't re-check it within 30 days, and an expired one stops counting the day after it ends.

Hardware warranty

The same rows for every POS: how long the main terminal is covered against defects when you get it a standard way (buying, leasing, renting, a subscription or a loan), the conditions, including what it leaves out and what keeping it costs, and the price to replace that terminal outside the coverage.

Hardware warranty includedN/ASource: Loyverse (opens in a new tab)Loyverse doesn't sell hardware. The "Buy hardware" button on its hardware page leads to a third-party store, so any warranty comes from that seller or the manufacturer.
Warranty conditionsN/ASource: Loyverse (opens in a new tab)Loyverse only lists hardware it has tested; it doesn't sell or warrant it.
Price to replace the main terminalN/ASource: Loyverse (opens in a new tab)You use your own phone or tablet, or buy one from a third party. Loyverse has no terminal of its own.

The RTC Score only counts how long defects are covered. What the coverage leaves out (accidents, theft, loss) and what it costs to keep are in the conditions. A protection plan sold separately doesn't count; if the vendor offers one, it's in the conditions. The replacement price isn't added to the 36-month cost, because there's no public data on how often equipment fails.

Trial or money-back period

Whether you can try the POS and leave, and what it costs you if you do. Same rows for every POS.

Trial or money-back periodTrial with no software charges()Source: Loyverse (opens in a new tab)The core POS has no subscription charge; the trial is for each paid add-on.
Trial period14 daysSource: Loyverse (opens in a new tab)For each paid add-on.
Charges during the trialNo()Source: Loyverse (opens in a new tab)
Trial conditionsThe core POS has no subscription charge. Each paid add-on (unlimited sales history, employee management, advanced inventory) starts with 14 days with no charge, started from the Back Office with no credit card; you're charged only if you activate it, and you can cancel an add-on whenever you want. Card processing goes through a separate processor and isn't part of the trial.()Source: Loyverse (opens in a new tab)

In the RTC Score the trial is part of the contract block, the lowest weight in the model: full points when you can try it with no software charges or get your money back, half when you can cancel without the early termination fee but the charges during the trial are yours.

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Software
Data pointValue
Software from$0/moSource: Loyverse (opens in a new tab)Optional add-ons per store: sales history $5, employee management $25 and advanced inventory $25 a month.
Software billed perLocationSource: Loyverse (opens in a new tab)
Kitchen display (KDS) fee$0/mo per deviceSource: Loyverse (opens in a new tab)The Loyverse KDS app is free and runs on your own iOS or Android tablet.
Payment processing
Data pointValue
Who processes your cardsA third-party processor you sign up withSource: Loyverse (opens in a new tab)
Pricing model for card feesN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the pricing model and rates depend on that agreement; Loyverse publishes none.
In-person card rateN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the rate depends on that agreement.
In-person fee per transactionN/ASource: Loyverse (opens in a new tab)
Online card rateN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the pricing model and rates depend on that agreement; Loyverse publishes none.
Online fee per transactionN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the pricing model and rates depend on that agreement; Loyverse publishes none.
Keyed-in card rateN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the pricing model and rates depend on that agreement; Loyverse publishes none.
Keyed-in fee per transactionN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the pricing model and rates depend on that agreement; Loyverse publishes none.
Annual fees per deviceN/ASource: Loyverse (opens in a new tab)Card processing is contracted separately with a third-party processor, so the pricing model and rates depend on that agreement; Loyverse publishes none.
Dual pricing or surcharge programNoSource: Loyverse (opens in a new tab)Loyverse publishes no dual pricing, surcharge or cash discount program; its pricing and payments pages don't mention one, and processing goes through third-party processors.
Cards the program coversN/ASource: Loyverse (opens in a new tab)Loyverse publishes no dual pricing, surcharge or cash discount program.
Other fees in the contractOptional add-ons per store: unlimited sales history $5, employee management $25 and advanced inventory $25 a month, billed monthly or yearly until you cancel, with no refund for the unused part. Your bank may add currency conversion or international fees. Card processing fees are set by the processor you sign up with.Source: Loyverse Commerce (opens in a new tab)
Hardware
Data pointValue
HardwareBring your own tablet or computerSource: Loyverse (opens in a new tab)
Hardware works with another processorYes()Source: Loyverse (opens in a new tab)You run Loyverse on your own phone or tablet and choose your card processor, so the equipment isn't tied to one processor; a card reader depends on the processor you pick.
Contract and exit
Data pointValue
Initial termMonth to monthSource: Loyverse (opens in a new tab)Add-ons are billed month to month and are turned on or off from the Back Office.
Automatic renewalMonth to monthSource: Loyverse (opens in a new tab)
Notice to avoid renewal0 daysSource: Loyverse (opens in a new tab)
How the early termination fee is calculatedNo early termination feeSource: Loyverse (opens in a new tab)
Early termination feeNo early termination fee.Source: Loyverse (opens in a new tab)
Exclusive processing commitmentNoSource: Loyverse (opens in a new tab)
Right to raise prices during the termLoyverse can change its fees, or introduce new pricing packages and terms, at any time with 14 days' prior notice.Source: Loyverse Commerce (opens in a new tab)
Personal guarantee by the signerNoSource: Loyverse Commerce (opens in a new tab)Loyverse's Terms of Use have no personal guarantee clause. The card processor you sign up with has its own agreement.
Online ordering and delivery
Data pointValue
Own online orderingNot offeredSource: Loyverse (opens in a new tab)Loyverse has no online ordering of its own. Its integrations page lists third-party ordering apps (Otter, FeedUs, QR menus such as Fuudey), each with its own price and terms.
No per-order commission on own online orderingN/ASource: Loyverse (opens in a new tab)Loyverse has no online ordering of its own.
Delivery app integrationsSource: Loyverse (opens in a new tab)No direct DoorDash, Uber Eats or Grubhub integration is listed. Delivery orders can reach Loyverse through Otter, a separate paid service.
Features
Data pointValue
Kitchen display system (KDS)IncludedSource: Loyverse (opens in a new tab)The pricing page lists the kitchen display as free.
Loyalty programIncluded in the base planSource: Loyverse (opens in a new tab)The pricing page lists the loyalty program as free.
Support
Data pointValue
Support 24/7No()Source: Loyverse (opens in a new tab)24/7 live chat comes with the paid add-ons, not with the core POS at no charge that our 36-month cost uses. We score support included with that plan, the same for every vendor.
Language
Data pointValue
POS screen in SpanishYes, set per deviceSource: Loyverse Support Center (opens in a new tab)The POS app follows the device language by default, Spanish included.
Back office in SpanishYesSource: Loyverse Support Center (opens in a new tab)
Kitchen display in SpanishYesSource: Loyverse (release notes on the App Store) (opens in a new tab)Loyverse's own release notes for KDS version 1.02 (2017) added Spanish.
Language of kitchen ticketsUnconfirmedSource: Loyverse Support Center (opens in a new tab)The language article covers the POS app, the Back Office and receipts but not kitchen printer tickets, and the kitchen printer guide doesn't mention language.
Language of customer receiptsYou choose the receipt languageSource: Loyverse Support Center (opens in a new tab)
Support in Spanish (as declared by the vendor)UnconfirmedSource: Loyverse (opens in a new tab)The Help Center has guides in Spanish, but Loyverse doesn't say in which languages its 24/7 live chat answers.
Website in Spanish for the USYesSource: Loyverse (opens in a new tab)Spanish site for all countries, not specific to the US.