Otter sells POS bundles per location that bring the delivery apps' orders into one place. Online ordering with no commission starts in the Advanced bundle at $178 a month, plus a card transaction fee: Otter publishes its card rates by plan but doesn't say which one applies to Advanced. Bundles with leased hardware run on a 24-month contract.
By OtterParent company: Atoms (private company led by Travis Kalanick; also owns CloudKitchens)
RTC SCORE
5.4
#14 of 21 with enough data
Our verdict
Fits restaurants that sell on several delivery apps and want those orders, their own online orders and the POS in one system. Ask in writing which card rate applies to your bundle before signing, since the yearly cost depends on it, and keep in mind that the hardware lease commits you for 24 months.
What we like
Orders from DoorDash, Uber Eats, Grubhub and other apps come into one place, included in Advanced.
No commission and no fixed fee per order on your own online orders; a card transaction fee applies apart.
Connects with Toast, Square, Clover, Lightspeed and Shift4 POS, among others.
24/7 support by chat, phone, text and email, with a dedicated account manager.
Delivery for your direct orders through DoorDash Drive or Uber Direct, with the fee you set.
What to watch
Otter publishes its online card rates by plan (2.99% or 3.29% + 30¢) but doesn't say which one applies to the Advanced bundle, so we can't calculate the yearly cost.
Bundles with leased hardware carry a 24-month contract; canceling early means paying the rest of the term, with no refunds.
$100 a month processing minimum for locations under $25,000 a month in card volume.
Its online ordering terms limit how you can use your customers' order data.
Website builder and loyalty come in the $278 Professional bundle, not in Advanced.
How the score breaks down
RTC Score5.4/10out of 10
Methodology v0.1.0
Data completeness68%
We could verify 68% of the scoring data
Strongest points
Direct POS integrations, 24/7 support, Product status
Weakest point
Contract term
Score by criterion
12-month cost of the reference restaurantWeight 29%No data
Contract termWeight 7%Weakest5.0/105.0 out of 10
Direct POS integrationsWeight 6%Strongest10.0/1010.0 out of 10
24/7 supportWeight 6%Strongest10.0/1010.0 out of 10
Your customers' dataWeight 5%3.0/103.0 out of 10
Product statusWeight 5%Strongest10.0/1010.0 out of 10
Fee charged to your customersWeight 4%5.0/105.0 out of 10
Delivery app orders in the same placeWeight 4%10.0/1010.0 out of 10
Support channelsWeight 4%10.0/1010.0 out of 10
Published pricingWeight 3%5.0/105.0 out of 10
Cancellation feeWeight 3%2.0/102.0 out of 10
Refund when you cancelWeight 3%0.0/100.0 out of 10
Website with your own domainWeight 3%5.0/105.0 out of 10
Brings you new customersWeight 3%5.0/105.0 out of 10
Handles fraud and chargebacksWeight 3%0.0/100.0 out of 10
Notice to cancelWeight 2%6.7/106.7 out of 10
App with your brandWeight 2%No data
Loyalty and email or text marketingWeight 2%5.0/105.0 out of 10
Works without the vendor's own POSWeight 2%10.0/1010.0 out of 10
All the data, with sources
Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.
Type of platform
Data point
Value
Type of product
POS online ordering module, Order aggregator, Direct ordering platformSource: Otter (opens in a new tab)Otter's own POS bundles, a tablet that gathers the delivery apps' orders, and online ordering that also feeds other POS systems.
Requires the vendor's own POS
NoSource: Otter (opens in a new tab)The bundles with a published price include Otter's POS. With another POS, online ordering is a $55-a-month add-on to Otter's order management plans, whose base price isn't published.
$178/moSource: Otter (opens in a new tab)Advanced bundle, per location: POS with a leased hardware kit, delivery app order aggregation, online ordering and QR ordering. Starter ($79) has no online ordering; Professional ($278) adds a website builder, loyalty and gift cards. The online ordering page shows the Advanced bundle at $198 (with $314 crossed out) with a website builder, and its FAQ asks for a quote.
Published pricing
Partly publishedSource: Otter (opens in a new tab)Bundle prices and Otter's card rates by plan are published, but not which rate applies to each bundle; the online ordering page asks for a quote.
Not publishedSource: Otter (opens in a new tab)Otter's POS plan details publish its card rates by plan: online (card not present) 3.29% + 30¢ on Starter and 2.99% + 30¢ on Main; in person 3.19% + 15¢ and 2.39% + 15¢. Neither Otter page says which rate applies to the Advanced bundle; the pricing page says Advanced pays less than Starter and Professional the least.
Card processing per order (¢)
Not publishedSource: Otter (opens in a new tab)Otter publishes 30¢ per online card payment on its Starter and Main plans, without saying which plan's rate applies to the Advanced bundle.
Not publishedSource: Otter (opens in a new tab)Otter's POS plan details list a $150 setup fee per location on its Starter plan (the Main column shows only a dot, without a price), and the pricing page lists none for the bundles, so the setup fee of the Advanced bundle isn't stated. The plan details also list $100 for a data import and, on the order management plans, $100 to connect another POS.
Tablet or hardware
Included in the planSource: Otter (opens in a new tab)Leased inside the bundle on a 24-month contract; you can buy the hardware instead (Otter's plan details list a dual screen terminal at $749).
Card rates by plan, without saying which applies to each bundle: online 3.29% + 30¢ (Starter) or 2.99% + 30¢ (Main); in person 3.19% + 15¢ or 2.39% + 15¢. Setup fee: $150 per location listed for Starter. $100 a month processing minimum for locations under $25,000 a month in card volume (POS). Leased hardware: 24-month contract; Otter may keep charging the plan until the leased hardware is returned, and hardware not returned within 60 days of ending is billed at list price plus 10%. Otter's plan details list add-ons such as a website ($30 a month) and catering ($35 a month).Source: Otter (opens in a new tab)
What your customer pays
Data point
Value
Fee charged to your customers
The platform may charge a variable feeSource: Otter (Restaurant Technology Solutions, LLC) (opens in a new tab)Otter's online ordering terms reserve the right to charge new fees to your customers. Its online ordering pages describe no fee to your customers today beyond the delivery fee you set.
What your customers pay
The delivery fee and delivery radius you set. Otter's terms let it add new fees for your customers; its pages describe none today.Source: Otter (opens in a new tab)
Who pays for delivery
The restaurant chooses: customer, restaurant or splitSource: Otter (opens in a new tab)You set the delivery fee your customer pays and deliver with your own drivers, Uber Direct or DoorDash Drive.
Delivery cost per order
Not publishedSource: Otter (opens in a new tab)Deliveries go through DoorDash Drive or Uber Direct; Otter doesn't publish the price per delivery. Those services publish $6.99 to $10.99 (DoorDash) and from $7.99 (Uber) on their own sites.
Contract and exit
Data point
Value
Contract term
24 monthsSource: Otter (opens in a new tab)The bundles include leased hardware. If you buy the hardware, the term is the one in your order form (month to month if it sets none).
If you cancel during the term you pay all the unpaid fees of the term and must return the leased hardware: Otter may keep charging the plan until it's returned, and hardware not returned within 60 days is billed at list price plus 10%.Source: Otter (Restaurant Technology Solutions, LLC) (opens in a new tab)
You can see it but not export itSource: Otter (Restaurant Technology Solutions, LLC) (opens in a new tab)Otter's online ordering page says you can access customer data for your marketing, but no Otter page says you can export your customers' contact details (its FAQ covers exporting financial reports and insights). Its online ordering terms also bar you from storing or transferring order data except to fulfill the order, unless Otter authorizes it in writing. We read that as see but not export.
Paid add-onSource: Otter (opens in a new tab)Not in Advanced: the website builder comes in the $278 Professional bundle, and Otter's plan details list website build and maintenance as a $30-a-month add-on.
App with your brand
UnconfirmedSource: Otter (opens in a new tab)Otter's pricing and online ordering pages don't describe an app with your brand in the app stores (checked 2-oct-2026).
Loyalty and email or text marketing
Paid add-onSource: Otter (opens in a new tab)Loyalty comes in the $278 Professional bundle and works only with Otter's POS; Advanced includes digital coupons for online orders.
Brings you new customers
Search and marketing toolsSource: Otter (opens in a new tab)Marketing tools (coupons, campaigns, promotions on the delivery apps); no marketplace of its own.
Operations and integrations
Data point
Value
Direct POS integrations
Toast, Square, Clover, Lightspeed, Shift4 POS, OthersSource: Otter (opens in a new tab)Plus Otter's own POS, and others such as Micros, Revel, Brink and Lavu. On the order management plans, connecting another POS lists at $50 a month plus $100 setup.
UnconfirmedSource: Otter (opens in a new tab)Otter's US pages don't say whether the ordering page works in Spanish; its help center answers 403 and we didn't use it (checked 2-oct-2026).
Restaurant dashboard in Spanish
UnconfirmedSource: Otter (opens in a new tab)Otter sells in Mexico and Spain, but its US pages don't say whether the dashboard and tablet work in Spanish (checked 2-oct-2026).
Support in Spanish
UnconfirmedSource: Otter (opens in a new tab)The US support page lists chat, phone and text without saying the languages (checked 2-oct-2026).
