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Online ordering review

Popmenu

A restaurant website and marketing platform, from $179 a month on monthly billing (Starter), where online ordering is an add-on with an unpublished price and each online order costs $1.00, paid by you or passed to your customer. Payments go through your own processor. You can't cancel during a minimum commitment set in your subscription agreement, and the agreement then renews for a year unless you give 30 days' written notice.

By PopmenuParent company: Popmenu (private company)
Not enough data to score

Not enough verified data yet

We've verified 8 of 13 key facts for this ordering platform. Until we reach 80%, this page shows what we have, with sources, and it isn't a full review.

Our verdict

Popmenu is mainly a website and marketing platform with online ordering sold apart. We can't score it, and our 12-month cost for the reference restaurant can't be computed from public numbers, because the online ordering add-on, card processing and the length of the minimum commitment aren't published. Ask for the full price with ordering included and the length of the commitment in writing before signing.

What we like

  • No commission on your online orders: a flat $1.00 per order, which you can pass to your customer.
  • Every plan includes an SEO website, Google Business Profile sync, guest contact collection and automated email marketing.
  • Orders go into Toast, Square, Clover, SpotOn and other POS systems, and DoorDash drivers can deliver them.
  • The terms let you export your guests' contact data (email, phone, name) as CSV files at any time during the agreement.

What to watch

  • Online ordering is an add-on whose price isn't published, so the real monthly cost needs a quote.
  • You can't cancel during a minimum commitment whose length is set in your subscription agreement, not published; leaving early makes the fees of that period due, and the agreement then renews for a year unless you give 30 days' written notice.
  • Fees aren't refunded, the subscription starts when you sign whatever your go-live date, and Popmenu doesn't handle chargebacks or publish its support hours.
  • Its pricing table lists loyalty, offers and text messages from the Essentials plan ($299 a month).

How the score breaks down

RTC ScoreNot enough data

Methodology v0.1.0

We could verify less than 60% of what we score, so we don't rank it.

Data completeness50%

We could verify 50% of the scoring data

Strongest points
Direct POS integrations, Your customers' data, Product status
Weakest point
Refund when you cancel

Score by criterion

  • 12-month cost of the reference restaurantWeight 29%No data
  • Contract termWeight 7%No data
  • Direct POS integrationsWeight 6%Strongest8.3 out of 10
  • 24/7 supportWeight 6%No data
  • Your customers' dataWeight 5%Strongest10.0 out of 10
  • Product statusWeight 5%Strongest10.0 out of 10
  • Fee charged to your customersWeight 4%8.0 out of 10
  • Delivery app orders in the same placeWeight 4%No data
  • Support channelsWeight 4%9.0 out of 10
  • Published pricingWeight 3%5.0 out of 10
  • Cancellation feeWeight 3%2.0 out of 10
  • Refund when you cancelWeight 3%Weakest0.0 out of 10
  • Website with your own domainWeight 3%10.0 out of 10
  • Brings you new customersWeight 3%5.0 out of 10
  • Handles fraud and chargebacksWeight 3%0.0 out of 10
  • Notice to cancelWeight 2%6.7 out of 10
  • App with your brandWeight 2%No data
  • Loyalty and email or text marketingWeight 2%10.0 out of 10
  • Works without the vendor's own POSWeight 2%10.0 out of 10

All the data, with sources

Each value links to its source. "Not published" means the vendor doesn't disclose it; "Unconfirmed" means we looked and couldn't confirm it. Data points we have for fewer than four vendors are left out until we can compare them.

Type of platform
Data pointValue
Type of productDirect ordering platformSource: Popmenu (opens in a new tab)
Requires the vendor's own POSNoSource: Popmenu (opens in a new tab)
Product statusActiveSource: Popmenu (opens in a new tab)Private company based in Atlanta that sells its current plans; no end of life or sale of the company announced.
What the restaurant pays
Data pointValue
Monthly feeNot publishedSource: Popmenu (opens in a new tab)Starter costs $179 a month ($159 prepaid annually), but online ordering is an add-on on every plan and its price isn't published, so the monthly fee with online ordering isn't known.
Published pricingPartly publishedSource: Popmenu (opens in a new tab)The plans, the $1.00 per-order fee and the terms of service are published; the online ordering add-on, setup and the length of the minimum commitment aren't.
Commission on app delivery ordersN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on app pickup ordersN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission when your own drivers deliver app ordersN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Commission on your own online orders0%Source: Popmenu (opens in a new tab)
Fixed fee per order$1 per orderSource: Popmenu (opens in a new tab)You choose whether you pay it or your customer pays it at checkout. The 12-month cost counts it as paid by your customer and shows it apart, the same rule as every fee per order you can pass on; if you cover it, add $1.00 per order to your cost.
Card processing on online orders (%)UnconfirmedSource: Popmenu (opens in a new tab)You use your own processor (Popmenu lists Stripe, Authorize.net and PayPal among its integrations), so the rate is the one your processor charges; Popmenu doesn't set it. Same rule for every platform where you choose among several processors.
Card processing per order (¢)UnconfirmedSource: Popmenu (opens in a new tab)Set by your processor.
Card processing included in the commissionNoSource: Popmenu (opens in a new tab)
Setup feeNot publishedSource: Popmenu (opens in a new tab)The pricing page shows no setup fee; the terms charge any one-time fees set in your subscription agreement on the day you sign, without publishing an amount.
Tablet or hardwareUnconfirmedSource: Popmenu (opens in a new tab)Orders can go into your POS or kitchen printers; Popmenu doesn't say whether it supplies or rents a tablet.
Order limit of the planUnconfirmedSource: Popmenu (opens in a new tab)The pricing page and the terms don't mention an order limit.
Fee per order over the limitUnconfirmedSource: Popmenu (opens in a new tab)Popmenu doesn't mention an order limit or a fee for going over one.
Other fees$1.00 per online order (you or your customer pays it). Online ordering and catering, gift cards, reservations, AI phone answering and paid ads are add-ons without published prices. Delivery by DoorDash drivers at a mileage-based rate.Source: Popmenu (opens in a new tab)
What your customer pays
Data pointValue
Fee charged to your customersOnly if the restaurant turns it onSource: Popmenu (opens in a new tab)Your customers pay the $1.00 per-order fee only if you pass it on at checkout.
What your customers payThe $1.00 per-order fee if you pass it on at checkout, plus any delivery fee.Source: Popmenu (opens in a new tab)
Who pays for deliveryNot publishedSource: Popmenu (opens in a new tab)Popmenu offers in-house delivery or DoorDash drivers at a mileage-based rate, but doesn't say how that cost is split with your customer.
Delivery cost per orderNot publishedSource: Popmenu (opens in a new tab)A mileage-based rate that Popmenu doesn't publish.
Contract and exit
Data pointValue
Contract termNot publishedSource: Popmenu (opens in a new tab)The minimum commitment is set in each subscription agreement and Popmenu doesn't publish its length; its pricing page says an annual plan locks in a 10% discount for 12 months. A trial that turns into a paid plan has no minimum commitment.
Automatic renewal12 monthsSource: Popmenu (opens in a new tab)One-year renewals unless your subscription agreement says otherwise; if it rules out automatic renewal, it continues until either side gives 30 days' written notice.
Notice to avoid renewal30 daysSource: Popmenu (opens in a new tab)
Notice to cancel30 daysSource: Popmenu (opens in a new tab)Written notice at least 30 days before the end of the current term. During the minimum commitment period you can't cancel (except for Popmenu's uncured breach or insolvency).
Cancellation feeYou can't cancel during the minimum commitment period (except for Popmenu's uncured breach or insolvency); trying to makes the unpaid fees of that whole period due at once. After it, you give 30 days' written notice before the end of the term, and fees already paid aren't refunded.Source: Popmenu (opens in a new tab)
How the cancellation fee worksThe fees left in the termSource: Popmenu (opens in a new tab)Leaving during the minimum commitment period makes the unpaid fees of the whole period due at once. The length of that period is set in your subscription agreement.
Refund when you cancelNo refundsSource: Popmenu (opens in a new tab)Service continues to the end of the period already paid. Only if you end the agreement for Popmenu's uncured material breach do you get a prorated refund of prepaid fees.
Right to raise pricesAfter the minimum commitment period, or in a renewal, Popmenu may raise its fees, including the per-order fee, to its current rate card with 60 days' written notice. Discounts for several services or for paying upfront end if you cancel one service or change how often you pay.Source: Popmenu (opens in a new tab)
Your customers and marketing
Data pointValue
Your customers' dataExport, plus a built-in CRMSource: Popmenu (opens in a new tab)Export it before you leave: after the agreement ends Popmenu may delete your account and won't provide a copy. Guest contact collection and automated email marketing are on every plan.
Who owns the customer data (per the terms)Shared with the platformSource: Popmenu (opens in a new tab)You are the controller of your guests' data, and Popmenu also collects it on its own behalf. Popmenu owns the anonymized statistics and the guests' ratings and reviews ("pops"), which you can't take with you.
Website with your own domainIncludedSource: Popmenu (opens in a new tab)
App with your brandNot publishedSource: Popmenu (opens in a new tab)Popmenu sells a branded app, but its pricing page doesn't list it in any plan or give a price.
Loyalty and email or text marketingIncludedSource: Popmenu (opens in a new tab)Every plan has automated email marketing, and the loyalty page says loyalty comes with every subscription; the pricing table, though, lists gift cards, loyalty and offers from Essentials ($299 a month) and points loyalty in online ordering as coming soon. Text messages start at Essentials.
Brings you new customersSearch and marketing toolsSource: Popmenu (opens in a new tab)
Operations and integrations
Data pointValue
Direct POS integrationsToast, Square, Clover, SpotOn, OthersSource: Popmenu (opens in a new tab)Its integrations page shows Toast, Square, Clover, SpotOn, Genius and NCR Voyix.
Delivery app orders in the same placeNot publishedSource: Popmenu (opens in a new tab)Popmenu sells order aggregation (DoorDash, Uber Eats, Grubhub in one place), but doesn't say whether it is included or its price.
Delivery for your direct ordersDoorDash DriveSource: Popmenu (opens in a new tab)DoorDash drivers (DoorDash Drive), or your own drivers.
Handles fraud and chargebacksNoSource: Popmenu (opens in a new tab)Card payments go through your own processor, which charges you directly, and the terms say Popmenu isn't a party to your online order transactions, so chargebacks stay between you and your processor.
Reach of the delivery apps
Data pointValue
Share of US delivery spendingN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Subscription for your customersN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Minimum orders guaranteeN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Publishes its fee caps by cityN/ASource: Popmenu (opens in a new tab)Doesn't apply: it isn't a delivery app.
Support
Data pointValue
24/7 support for restaurantsNot publishedSource: Popmenu (opens in a new tab)Popmenu doesn't publish its support hours for restaurants; the 24/7 it advertises is its AI phone answering for guests.
Support channelsPhone, Chat, Email or formSource: Popmenu (opens in a new tab)Phone 1-844-POPMENU, email and an online support center; Popmenu's own description of its Popmenu for Owners app in the App Store adds chat with its support team.
Language
Data pointValue
Ordering page in Spanish for your customersUnconfirmedSource: Popmenu (opens in a new tab)Popmenu doesn't document whether customers can order in Spanish; some restaurant apps it publishes list Spanish in the App Store, which counts only as a hint.
Restaurant dashboard in SpanishNoSource: Apple App Store (opens in a new tab)The Popmenu for Owners app is listed in English only.
Support in SpanishUnconfirmedSource: Popmenu (opens in a new tab)The US Spanish site lists the same support center, phone and email, without saying support is given in Spanish.
Terms in SpanishNoSource: Popmenu (opens in a new tab)The Client Terms of Service are in English, and the US Spanish site doesn't link a Spanish version.
US website in SpanishYesSource: Popmenu (opens in a new tab)A US site in Spanish, with plans and prices in dollars.

More about Popmenu

How we score